Ritz Carlton, Aspen Highlands
0075 Prospector Road, Aspen, 81611, Spojené státy
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Rychlá fakta
Příjezd od: | 16:00 |
|---|---|
Odjezd před: | 11:00 |
Vybavení
Wi-Fi
Parkování
Klimatizace
Doprava z/na letiště
Bazén
Fitcentrum
Více o hotelu Ritz Carlton, Aspen Highlands
Ritz Carlton, Aspen Highlands
Ritz Carlton, Aspen Highlands se nachází v destinaci Aspen a nabízí restauraci a wellness centrum s venkovním bazénem, fitness centrem a saunou. The John Denver Sanctuary se nachází 5 km odtud.
Hodnocení a recenze
Čistota4,7
Lokalita4,7
Služby4,6
Pokoje4,8
Hodnota4,3
Kvalita spánku4,7
Hodnocení cestovatelů
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Co zaujalo cestovatele
Cestující ve skupině
US
Komentář přidán: 18. 10. 2024
Ubytován/a od leden 2024
Slope side Luxury
Everything was excellent. Hotel was well staffed with excellent service. Slope side location was perfect for ski in / out. Don’t miss the special cocktail hour in the lobby featuring their old fashioned. Ask if an early morning “first tracks” tour is available. Shuttle service to downtown Aspen runs regularly. We’ll be back!
Pár
Komentář přidán: 18. 8. 2023
Ubytován/a od září 2022
Always a relaxing and wonderful experience at Ritz-Carlton Club, Aspen Highlands
Stayed here in July 2021 and 2022. Our favorite place to stay in Colorado. Great staff, service, location, quality. We love going to Maroon Bells, the town of Aspen and just hanging out at the resort. We are going back in October 2023. We have not been there for ski season yet, but plan to. I am not an owner and it is hard to get into this location. We drive in from Texas and really enjoy driving in via Independence pass if weather permits. We love exploring, hiking and sightseeing along the way. We have gone up to Maroon Bells at 5am in the morning for the sunrise and hikes up to crater lake and beyond. A great experience if you have not done it yet. The Ritz is extremely convenient for access Maroon Bells, town of Aspen as well as Snowmass. The residences are well appointed and have everything you will need for comfort as well as cooking and dining in. We enjoy the town of Aspen and grabbing lunch at the many great places in Aspen. The Ritz has had receptions for the guest severy time we visit, with Complimentary drinks and food. A great opportunity to relax, meet other guests, share favorite spots for dining / hiking / exploring ...
Cestující rodiny
Komentář přidán: 22. 1. 2022
Ubytován/a od leden 2022
Will be returning soon!
The staff was exceptional. From the Bellmen Jorge, Matt, Arturo and the guest services staff were all so very nice, kind and eager to accommodate! The young lady who delivered room service from the restaurant on the main level was amazing! Even amidst the COVID season, the entire Ritz Highlands Family made us feel like family! Thank you Guys!
Cestující rodiny
Komentář přidán: 13. 1. 2022
Ubytován/a od leden 2022
Kicked out on the check out day by the General Manager
We had a good stay in Aspen, but the Ritz Aspen is a Wart for the Ritz Carlton name...
After 28 messages with the concierge before arrival, our restaurants were not reserved, we did it ourselves thru open table finaly, more efficient.
This was the beggining of a sub standard journey...
The cleaning service was only provided 3 times during our stay, it supposed to be twice daily...and to get these 3 services we had to STRONGLY COMPLAIN. Whatever were the challenges, this supposed not to be of our concern, we pay, we need the service, unless we get refunded.
The restaurant is closed 2 days a week, another unacceptable situation. During those days, Monday and Tuesday, we requested a Hamburger thru the room service, but all food was unavailable. Indeed, when the restaurant is closed, no room service: Unbelievable!!! But they seem to find it more than normal there...
On a Wednesday, we then decided to place a food order, at the breakfast time. After dialling the number 3 times, we finaly got thru an operator. We placed our order...that never came. An other evidence of the poor management skills of this property head.
But the worse, the most UNACCEPTABLE, occured on the last day, our check out day. We were 45 minutes beyong the check out date, and with a valid reason. First one of our son wasn t feeling well and we got the news on the same morning that our flight back home was cancelled. Whatever, the GENERAL MANAGER of the property that we have never seen before along with a coworker pop up at 11h45 (45 minutes later than the allowance...) knocking at our room door. He was on Security Guard mode and came toto KICK US OUT, asking us to leave. We found out later than the "vallet" that was escorting him was a bell boy...unbelievable practices!!! This is an absolute neverseen before.
Overall, this property is poorly managed, probably led by a GM that for sure, is not an ex alumno of the Lausane School of Hotellerie...but got more the background of a security guard. He has no skills of hospitality, has nothing to do in this position and is for us the responsable of all these failure. The hardware is indeed good.
We won t ge back there, knowing the price they practice, almost 3500 usd a night during peak period, this level of service is UNACCEPTABLE, nor is the behaviour of their manager.
This property spoil the name of Ritz Carlton, an hotel chain we believe to have high hospitality standard.
We will write to Ritz Carlton to STRONGLY COMPLAIN about this experience.
After 28 messages with the concierge before arrival, our restaurants were not reserved, we did it ourselves thru open table finaly, more efficient.
This was the beggining of a sub standard journey...
The cleaning service was only provided 3 times during our stay, it supposed to be twice daily...and to get these 3 services we had to STRONGLY COMPLAIN. Whatever were the challenges, this supposed not to be of our concern, we pay, we need the service, unless we get refunded.
The restaurant is closed 2 days a week, another unacceptable situation. During those days, Monday and Tuesday, we requested a Hamburger thru the room service, but all food was unavailable. Indeed, when the restaurant is closed, no room service: Unbelievable!!! But they seem to find it more than normal there...
On a Wednesday, we then decided to place a food order, at the breakfast time. After dialling the number 3 times, we finaly got thru an operator. We placed our order...that never came. An other evidence of the poor management skills of this property head.
But the worse, the most UNACCEPTABLE, occured on the last day, our check out day. We were 45 minutes beyong the check out date, and with a valid reason. First one of our son wasn t feeling well and we got the news on the same morning that our flight back home was cancelled. Whatever, the GENERAL MANAGER of the property that we have never seen before along with a coworker pop up at 11h45 (45 minutes later than the allowance...) knocking at our room door. He was on Security Guard mode and came toto KICK US OUT, asking us to leave. We found out later than the "vallet" that was escorting him was a bell boy...unbelievable practices!!! This is an absolute neverseen before.
Overall, this property is poorly managed, probably led by a GM that for sure, is not an ex alumno of the Lausane School of Hotellerie...but got more the background of a security guard. He has no skills of hospitality, has nothing to do in this position and is for us the responsable of all these failure. The hardware is indeed good.
We won t ge back there, knowing the price they practice, almost 3500 usd a night during peak period, this level of service is UNACCEPTABLE, nor is the behaviour of their manager.
This property spoil the name of Ritz Carlton, an hotel chain we believe to have high hospitality standard.
We will write to Ritz Carlton to STRONGLY COMPLAIN about this experience.
Jiné
Komentář přidán: 4. 1. 2022
Ubytován/a od říjen 2021
Poorly managed property
It is with sadness that I report Aspen is the only Ritz Residence that I believe truly misses the value of exceptional customer service. We have been owners for many years. We enjoy Vail, St Thomas and San Francisco residences often. When we decided to go back to Aspen after 4+ years we experienced very unpleasant dealings trying to make arrangements. The last time we were there, the staff was so nice. Not this time! I was so disappointed with their attitude that we cancelled our Aspen booking and booked Lake Tahoe. It turned out fabulous, however, because the staff at Lake Tahoe were excellent. We will go back many times!
Vynikající lokalita
0075 Prospector Road, Aspen, 81611, Spojené státy|3,33 km z centra města
10 zajímavostív okruhu 2,38 km
Letištěv okruhu 4,86 km
Příjezd a odjezd
Příjezd od:
16:00
Odjezd před:
11:00
Užitečné informace
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek. Informujte prosím Ritz Carlton, Aspen Highlands o svém předpokládaném čase příjezdu předem. Tuto informaci můžete napsat do políčka pro zvláštní požadavky při rezervaci nebo se obraťte přímo na ubytování. Kontaktní údaje jsou uvedeny v potvrzení rezervace.
Ritz Carlton, Aspen Highlands: Často kladené otázky
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