Radisson Blu Hotel, Lucerne

Name: Radisson Blu Hotel, Lucerne
Address: Lakefront Centre, Lucerna, 6005, Svizzera, Lucerna, Canton Lucerna, 6005, Svizzera

+ 229

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In sintesi

Check-in dalle ore:	15:00
Check-out entro le ore:	12:00
Colazione	Colazione disponibile
Animali	Animali domestici non ammessi
Bambini	I bambini sono i benvenuti in questo hotel

Servizi

Wi-Fi

Parcheggio

Aria condizionata

Centro fitness

Spa

Reception 24h

Scopri di più su Radisson Blu Hotel, Lucerne

Radisson Blu Hotel, Lucerne

Soggiornando presso Radisson Blu Hotel, Lucerne, ti troverai in una posizione centralissima di Lucerna: ad appena 2 minuti di auto c'è Kapellbrücke e a 5 minuti c'è Museo del trasporto svizzero. Questo hotel ecosostenibile dista 0,5 km da Centro Cultura e Congressi KKL Lucerna e 0,5 km da Modern Art Museum. Visita la spa completa e lasciati coccolare! Questo hotel propone, inoltre, il Wi-Fi gratuito, servizi di concierge e una sala rinfreschi. Per mangiare, visita LUCE Restaurant, eccellente ristorante che propone cucina mediterranea. In alternativa, fermati al bar/lounge o richiedi il servizio in camera 24 ore su 24. La colazione a buffet è disponibile a pagamento tutti i giorni dalle ore 07:00 alle ore 10:00. Potrai usufruire di accesso gratuito a Internet via cavo, un business center e check-out veloce. Stai pianificando un evento a Lucerna? Presso un hotel avrai a disposizione 1000 metri quadrati di spazio con un'area per conferenze e sale riunioni. Il un parcheggio (a pagamento) è disponibile in loco. Rilassati in una delle 189 camere della struttura, complete di minibar e TV LCD. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di vasca o doccia, set di cortesia gratuiti e asciugacapelli. I comfort includono telefoni, cassaforte (adatta a contenere un laptop) e scrivanie.

Recensioni di

Citati dai viaggiatori

Viaggiatore anonimo

Data del commento: 18 lug 2026

Periodo del soggiorno: lug 2026

Our whole experience at the Blu was great. To our fave waiter each evening making one of his signature drink we named Swiss Sunset to the staff helping us with our ice fixation and switching out towels. Everyone was so accommodating not to mention it smells amazing when you walk in and not like a musty hotel. It’s so close to tours and the train station and the nice hot shower with lots of water pressure was nice after a long day. The fridge was great for a stash of drinks and chocolates. Would stay there again for sure!
The Lion Monument and Chappel bridge is walking distance -

Coppia

Data del commento: 19 lug 2026

Frightening Entrapment and an Unacceptable Emergency Response

# A Frightening Experience and a Very Disappointing Response
This is the first negative online review I have ever written. After considerable thought, I decided to share my experience because I believe other travelers should know what happened and how it was handled.
On May 24 at approximately 1:00 a.m., after our flight to Switzerland was delayed, we arrived at the Radisson Blu Hotel in Lucerne. Earlier that day, we had called the hotel to let them know we would be arriving very late because of the delay. We were assured that someone would be at the front desk to assist us.
When we arrived, however, no one was there.
As we attempted to enter the hotel, I became trapped inside the revolving entrance door. I suffer from severe claustrophobia, and being unable to get out caused immediate panic.
My husband, who was not trapped, immediately began calling the hotel for help. He made three separate calls requesting immediate assistance while I remained trapped. During those calls, no one ever told him that someone was already on the way. As each minute passed, we had no idea whether anyone had even received the calls or whether help was coming.
As I remained trapped, my panic escalated to the point that I even called 911 seeking help. I was told they could not assist. At that point, we still had no confirmation from the hotel that anyone was coming.
Had someone simply responded to the first phone call by saying, "We're on our way," it would have made an enormous difference. Instead, I remained trapped with no reassurance that help was coming.
When an employee finally arrived, he laughed as he approached. Whether he intended it that way or not, it was deeply upsetting during what had become one of the most frightening moments of our trip.
The following morning, I reported the incident to the front desk. Despite the seriousness of what had occurred, it took three days before anyone from hotel management contacted me.
When management finally responded, they told me they had reviewed the hotel's security video of the incident. They initially offered complimentary breakfast. We explained that we had already purchased breakfast food because we had early morning excursions each day and would not be able to use the breakfast service. They then offered us wine, but we explained that we do not drink alcohol. The hotel ultimately credited us with one night's stay.
I appreciated that they acknowledged the incident, but I did not believe the resolution reflected either the seriousness of what had happened or the way it was handled afterward.
I later contacted Radisson corporate, hoping they would review both the incident and the hotel's response. Unfortunately, they declined to provide any additional resolution.
Accidents can happen at any hotel. What distinguishes an exceptional hotel is how it responds when something goes wrong.
In my experience, the greatest failures were not simply that I became trapped, but that:
* We informed the hotel in advance that we would be arriving after a delayed flight and were assured someone would be at the front desk, but no one was there.
* My husband had to call the hotel three separate times before assistance arrived.
* No one ever told us that help was on the way.
* I became so frightened while trapped that I called 911 seeking assistance but they said they could not help.
* The responding employee laughed when he arrived.
* It took three days for management to contact me after I reported the incident.
* Although management acknowledged reviewing the hotel's security footage and seeing the incident as I described it, I never felt the emotional impact of the incident or the hotel's response was fully recognized.
What should have been the beginning of a wonderful vacation in Switzerland instead became one of the most upsetting hotel experiences I have ever had.
I sincerely hope the Radisson Blu Hotel Lucerne reviews its late-night staffing, emergency response procedures, and guest communication practices so that no future guest experiences what I did.

Viaggiatore in famiglia

Data del commento: 14 lug 2026

Excellent location/Impeccable service

Excellent location close to everything especially for us arriving by boat and then travelling by train. Upon check-in, we were greeted by Julien. What a guy!!! If I could give him a 7* for his impeccable service, I would! Our 3 rooms were upgraded. The service he provided throughout our stay was second to none. Always with the biggest smile on his face. Friendly, knowledgeable & very professional

Viaggiatore in famiglia

Data del commento: 13 lug 2026

Bad AC, nice location and helpful staff.

Bad air condition and no technical person on site to check the cooling. While the staff helped with a few fans, the AC situation is really not good and ends up ruining a Multi day stay in an otherwise nice hotel.

Coppia

Data del commento: 13 lug 2026

A "Best" Location and Awesome Staff Make the Radisson a Strong Contender

We stayed 4 nights in July 2026, and are experienced travelers.
The main reason we selected the Radisson was location. It is excellent as its next to the train station, and the bus station and ferry station are right there also. Lucerne has a hotel guest card that, among other things, provides free bus service, so being next to the bus station is a real benefit.
Air Conditioning in Switzerland can be sketchy, and we found that the Radisson also stood out - the A/C was great! Other positives about the hotel was their consistently pleasant and friendly staff and complete breakfast offering,
There were a couple of issues at breakfast that could be improved. For one, the coffee machines seemed to constantly need staff attention, and lines formed too frequently either because they stopped working or because a guest could not figure them out. On one day we arrived at breakfast 40 minutes before breakfast closed and the staff had already stopped restocking the pastries and there was no hot water for tea.
I'd also suggest supervising the sauna more closely. I used it 3 times. The first time, midway through the "open" time period two of the features were turned off and cold. The second time everything worked well, and the third time the Finnish Sauna was way too hot. I never saw an attendant at any time.
All things considered, though, the strong location, staff, and superior A/C are pretty hard to overcome and I'd stay there again

Posizione ottima

4,4

Lakefront Centre, Lucerna, 6005, Svizzera|0,3 km dal centro

Check-in e check-out

Check-in dalle ore:

15:00

Check-out entro le ore:

12:00

Informazioni utili

Bambini

I bambini sono i benvenuti in questo hotel

Letti extra

a partire da 12 anni

2.062 Kč (CHF80) a persona a notte

Culle

fino a 3 anni

Gratis

Animali

Animali domestici non ammessi

Colazione

Colazione disponibile

Prezzo colazione

825 Kč (circa 32 CHF) a persona

Informazioni importanti dall’hotel

Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. The Radisson Blu Hotel, Lucerne is a cashless hotel and only accepts card and contactless payments. Our gym will be closed for maintenance from the 16th till the 18th of February 2026.

Metodi di pagamento accettati

L’hotel accetta i seguenti metodi di pagamento: