The Ritz-Carlton St. Thomas
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In sintesi
Check-in dalle ore: | 16:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Animali | Animali domestici non ammessi |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Piscina
Centro fitness
Spa
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The Ritz-Carlton St. Thomas
Ubicato a Nazareth, a 700 metri da Spiaggia di Cowpet Bay, The Ritz-Carlton St. Thomas propone una piscina all'aperto, un parcheggio privato, un centro fitness e un giardino. La struttura mette a disposizione varie attrezzature per sport acquatici, oltre a una terrazza e un bar. Il resort offre una vasca idromassaggio, il servizo in camera e il WiFi gratuito in tutta la struttura. Alcune camere sono fornite di un angolo cottura con un frigorifero. La colazione è disponibile e include opzioni a buffet, à la carte e continentali. Presso questo resort troverete un ristorante che serve piatti americani, piatti caraibici e piatti italiani. Su richiesta sono disponibili anche opzioni vegetariane, senza latticini e vegan. The Ritz-Carlton St. Thomas offre un’area giochi per bambini. Presso questa struttura, potrete giocare a tennis, mentre la zona è famosa per attività quali l’escursionismo e lo snorkeling. Lo staff della reception 24 ore su 24 parla inglese, spagnolo, finlandese e francese, ed è sempre a vostra disposizione. Porto di Charlotte Amalie è a 15 km da The Ritz-Carlton St. Thomas. Base per Idrovolanti di Charlotte Amalie si trova a 15 km dalla struttura.
Recensioni di 
Coppia
Data del commento: 10 ago 2026
Periodo del soggiorno: ago 2026
Exceptional Service
An absolute dream resort. The service was impeccable. The staff, especially Karen, Bruce, Gladys were all exceptional. We had an incredible experience. We took the sunset cruise, had dinner at each of the restaurants and the concierge coordinated some private tours for us. First class all the way!
Risposta dell'hotel
Data del commento: 14 ago 2026
Good day,
Thank you for this wonderful review, and we are so thrilled to hear that your experience with us was nothing short of a dream! We will be sure to share your heartfelt praise with Karen, Bruce, and Gladys, whose exceptional service is a true reflection of the dedication and passion our Ladies and Gentlemen bring to every guest interaction. From the sunset cruise to our restaurants and the privately curated tours, we love knowing that every moment was crafted with the care and elegance you deserved. We look forward to welcoming you back to The Ritz-Carlton, St. Thomas very soon.
Sincerely,
Zsuzsa Nagy
Hotel Manager
The Ritz- Carlton, St. Thomas
6900 Great Bay,
St. Thomas, USVI, 00802
340-775-3333 ext. 8005 (O)
Thank you for this wonderful review, and we are so thrilled to hear that your experience with us was nothing short of a dream! We will be sure to share your heartfelt praise with Karen, Bruce, and Gladys, whose exceptional service is a true reflection of the dedication and passion our Ladies and Gentlemen bring to every guest interaction. From the sunset cruise to our restaurants and the privately curated tours, we love knowing that every moment was crafted with the care and elegance you deserved. We look forward to welcoming you back to The Ritz-Carlton, St. Thomas very soon.
Sincerely,
Zsuzsa Nagy
Hotel Manager
The Ritz- Carlton, St. Thomas
6900 Great Bay,
St. Thomas, USVI, 00802
340-775-3333 ext. 8005 (O)
Coppia
Data del commento: 26 ago 2026
Periodo del soggiorno: ago 2026
Beautiful Property, But Not the Ritz-Carlton Experience We Expected (We Preferred the Westin)
My boyfriend and I spent our final night in St. Thomas at The Ritz-Carlton after spending three nights at The Westin, and unfortunately, our experience at the Ritz was underwhelming—especially considering the brand and price point.
First, the positives: the property itself is absolutely stunning. The landscaping is lush and beautifully maintained, the pools are gorgeous, and the crystal-clear Caribbean water makes for an incredible setting. We also thought the food was quite good. Our room was comfortable and cozy, with a beautiful balcony overlooking the Caribbean. There is certainly a lot to love about the physical property.
Unfortunately, the service and overall experience did not live up to what we expected from a Ritz-Carlton.
We originally booked a standard resort-view king room using Marriott points. On the morning of check-in, the Marriott app showed that we had received a complimentary upgrade to an ocean-view Club Level king room. As Marriott Bonvoy Platinum Elite members, we were thrilled and naturally assumed that being upgraded to a Club Level room meant we would have access to the Club Lounge.
We were escorted to the Club building and taken to our room without anyone explaining otherwise. After unsuccessfully trying several times to reach the concierge by phone, I eventually walked all the way back to the lobby to ask about the lounge. Only then were we told that, despite being assigned a Club Level room, Club Lounge access was not included and would cost approximately $475 additional for our one-night stay.
I understand that Ritz-Carlton Club Lounge access may be sold separately from the room itself. My frustration was with how misleading and poorly communicated the situation felt. If a guest’s reservation is described in the Marriott app as an upgrade to a “Club Level” room and the guest is physically placed in the Club building, it is very easy to reasonably believe that the “Club” portion of that upgrade actually means something. A simple explanation during check-in would have prevented the disappointment entirely.
Check-in itself also felt unnecessarily cumbersome for a luxury property. After arriving, we were escorted to a separate concierge area to complete check-in and then waited for a bellman to transport us to our building. The entire process took roughly 20 minutes. It wasn’t terrible, but compared with the warm, seamless service we had just experienced at The Westin, it felt surprisingly inefficient.
The biggest disappointment came later that afternoon. After enjoying the beautiful pools and a couple of frozen cocktails, we returned to our room looking forward to using the large soaking tub. When I turned on the faucet, the water came out noticeably brown/yellow and dingy. I let it run for several minutes, but the discoloration did not clear.
I immediately called and was told someone would be sent to the room. Forty-five minutes later, no one had arrived. We eventually decided to take a nap and asked that maintenance address the problem while we were out for our 6 p.m. dinner.
When we returned later that evening, nothing had been done.
I called again and was once again told someone was on the way. After waiting approximately another 30 minutes, we were tired and ultimately cancelled the request and went to bed. We never got to use the tub.
The discolored water itself was concerning, but what bothered us more was the complete lack of follow-through. Maintenance issues can happen at any hotel. What distinguishes a true luxury property is how quickly and attentively those problems are handled. Having to call repeatedly about visibly discolored bathwater and still having no one address it by the end of our one-night stay simply isn’t the level of service I associate with Ritz-Carlton.
Perhaps our expectations were especially high because we had just come from The Westin St. Thomas, but the difference was noticeable. We found the Westin experience warmer, easier and more attentive overall. We felt genuinely taken care of there. Ironically, despite Ritz-Carlton being positioned as the more luxurious brand, if we returned to St. Thomas tomorrow, we would choose the Westin without hesitation.
The Ritz-Carlton St. Thomas is undeniably a beautiful resort, and we enjoyed the pools, scenery, food and spectacular Caribbean views. But beautiful grounds alone don’t create a five-star experience. At this price point—and particularly with the Ritz-Carlton name—we expected exceptional communication, responsiveness and attention to detail.
Unfortunately, our stay felt much more “meh” than memorable.
First, the positives: the property itself is absolutely stunning. The landscaping is lush and beautifully maintained, the pools are gorgeous, and the crystal-clear Caribbean water makes for an incredible setting. We also thought the food was quite good. Our room was comfortable and cozy, with a beautiful balcony overlooking the Caribbean. There is certainly a lot to love about the physical property.
Unfortunately, the service and overall experience did not live up to what we expected from a Ritz-Carlton.
We originally booked a standard resort-view king room using Marriott points. On the morning of check-in, the Marriott app showed that we had received a complimentary upgrade to an ocean-view Club Level king room. As Marriott Bonvoy Platinum Elite members, we were thrilled and naturally assumed that being upgraded to a Club Level room meant we would have access to the Club Lounge.
We were escorted to the Club building and taken to our room without anyone explaining otherwise. After unsuccessfully trying several times to reach the concierge by phone, I eventually walked all the way back to the lobby to ask about the lounge. Only then were we told that, despite being assigned a Club Level room, Club Lounge access was not included and would cost approximately $475 additional for our one-night stay.
I understand that Ritz-Carlton Club Lounge access may be sold separately from the room itself. My frustration was with how misleading and poorly communicated the situation felt. If a guest’s reservation is described in the Marriott app as an upgrade to a “Club Level” room and the guest is physically placed in the Club building, it is very easy to reasonably believe that the “Club” portion of that upgrade actually means something. A simple explanation during check-in would have prevented the disappointment entirely.
Check-in itself also felt unnecessarily cumbersome for a luxury property. After arriving, we were escorted to a separate concierge area to complete check-in and then waited for a bellman to transport us to our building. The entire process took roughly 20 minutes. It wasn’t terrible, but compared with the warm, seamless service we had just experienced at The Westin, it felt surprisingly inefficient.
The biggest disappointment came later that afternoon. After enjoying the beautiful pools and a couple of frozen cocktails, we returned to our room looking forward to using the large soaking tub. When I turned on the faucet, the water came out noticeably brown/yellow and dingy. I let it run for several minutes, but the discoloration did not clear.
I immediately called and was told someone would be sent to the room. Forty-five minutes later, no one had arrived. We eventually decided to take a nap and asked that maintenance address the problem while we were out for our 6 p.m. dinner.
When we returned later that evening, nothing had been done.
I called again and was once again told someone was on the way. After waiting approximately another 30 minutes, we were tired and ultimately cancelled the request and went to bed. We never got to use the tub.
The discolored water itself was concerning, but what bothered us more was the complete lack of follow-through. Maintenance issues can happen at any hotel. What distinguishes a true luxury property is how quickly and attentively those problems are handled. Having to call repeatedly about visibly discolored bathwater and still having no one address it by the end of our one-night stay simply isn’t the level of service I associate with Ritz-Carlton.
Perhaps our expectations were especially high because we had just come from The Westin St. Thomas, but the difference was noticeable. We found the Westin experience warmer, easier and more attentive overall. We felt genuinely taken care of there. Ironically, despite Ritz-Carlton being positioned as the more luxurious brand, if we returned to St. Thomas tomorrow, we would choose the Westin without hesitation.
The Ritz-Carlton St. Thomas is undeniably a beautiful resort, and we enjoyed the pools, scenery, food and spectacular Caribbean views. But beautiful grounds alone don’t create a five-star experience. At this price point—and particularly with the Ritz-Carlton name—we expected exceptional communication, responsiveness and attention to detail.
Unfortunately, our stay felt much more “meh” than memorable.
Risposta dell'hotel
Data del commento: 31 ago 2026
Good day,
Thank you for sharing such thoughtful and detailed feedback, and we sincerely apologize that your one night with us did not reflect the seamless, memorable experience The Ritz-Carlton, St. Thomas is committed to delivering. The situation regarding the Club Level room and lounge access is a communication failure we take seriously, and we will be working with our team to ensure that every guest is clearly and warmly informed of their inclusions from the moment they arrive. The discolored water and repeated lack of follow-through from our maintenance team is deeply concerning and completely unacceptable, as an issue of that nature should have been resolved with urgency and care long before the end of your stay. We understand how meaningful it is to feel genuinely taken care of, and we are sorry that the experience you had here did not inspire that feeling the way your stay at The Westin did. Your feedback has been shared with our leadership team, and we sincerely hope that you will one day give us the opportunity to show you the attentive, refined, and truly exceptional hospitality that you deserved from the very beginning.
Sincerely,
Zsuzsa Nagy
Hotel Manager
The Ritz- Carlton, St. Thomas
6900 Great Bay,
St. Thomas, USVI, 00802
340-775-3333 ext. 8005 (O)
Thank you for sharing such thoughtful and detailed feedback, and we sincerely apologize that your one night with us did not reflect the seamless, memorable experience The Ritz-Carlton, St. Thomas is committed to delivering. The situation regarding the Club Level room and lounge access is a communication failure we take seriously, and we will be working with our team to ensure that every guest is clearly and warmly informed of their inclusions from the moment they arrive. The discolored water and repeated lack of follow-through from our maintenance team is deeply concerning and completely unacceptable, as an issue of that nature should have been resolved with urgency and care long before the end of your stay. We understand how meaningful it is to feel genuinely taken care of, and we are sorry that the experience you had here did not inspire that feeling the way your stay at The Westin did. Your feedback has been shared with our leadership team, and we sincerely hope that you will one day give us the opportunity to show you the attentive, refined, and truly exceptional hospitality that you deserved from the very beginning.
Sincerely,
Zsuzsa Nagy
Hotel Manager
The Ritz- Carlton, St. Thomas
6900 Great Bay,
St. Thomas, USVI, 00802
340-775-3333 ext. 8005 (O)
Coppia
CA
Data del commento: 16 ago 2026
Periodo del soggiorno: ago 2026
Not Worth It
We just returned from our second stay at The Ritz Carlton, St. Thomas, and unfortunately, it will be our last. Our first visit was in 2012 and a lot has changed since then.
We stayed in an oceanfront Club Level room, and while there were some positives, the overall experience fell far short of what we expected from a Ritz Carlton. We adore their Grand Cayman and Aruba properties.
The biggest disappointment was the beach. The shoreline was extremely rocky all the way from the hotel side to the residences and covered with seaweed. We came to St. Thomas for a beach vacation, yet the ocean in front of the resort was essentially unusable for us. For a Caribbean resort, that was a major disappointment.
Our room also had a surprising number of maintenance issues. The bathroom outlets didn’t work, the bathroom lights were strobing, the Wi-Fi and TV were so inconsistent they were practically unusable, and the air conditioning worked intermittently. These aren’t things we would expect in an oceanfront Club Level room at a property of this caliber.
Pool service was another major issue. The pool staff were frequently absent and, when we did interact with them, not particularly friendly. On multiple occasions we had to set up our own chairs. At one point, my husband actually had to go behind the towel counter himself because no one was there. We also regularly got up and went to the bar ourselves to order drinks because there was no one around taking orders. Dirty towels and linens also sat inside the elevator right outside club lounge for almost 24 hours. Again, this simply isn’t the level of service we expect from the Ritz Carlton.
To be fair, service elsewhere throughout the resort was friendly, and the Club Lounge was excellent. It’s a beautiful space, the service there was very good, and we felt the Club Level experience itself was worth the additional cost.
One thing outside the hotel’s control but worth mentioning for anyone planning a trip: transportation around St. Thomas was very hit or miss. We encountered some unsafe driving, and several taxis we used did not have functioning seat belts.
Ironically, the two best days of our vacation were the days we left the resort. We booked a private boat charter to island-hop and had an incredible day, and another highlight was visiting Lime Out. Those experiences reminded us of what we had hoped this Caribbean vacation would feel like.
We wanted to love it, but between the condition of the beach, the maintenance problems in our room, and the lack of poolside service, we can’t justify returning. At this price point and under the Ritz Carlton name, we expected considerably better.
We stayed in an oceanfront Club Level room, and while there were some positives, the overall experience fell far short of what we expected from a Ritz Carlton. We adore their Grand Cayman and Aruba properties.
The biggest disappointment was the beach. The shoreline was extremely rocky all the way from the hotel side to the residences and covered with seaweed. We came to St. Thomas for a beach vacation, yet the ocean in front of the resort was essentially unusable for us. For a Caribbean resort, that was a major disappointment.
Our room also had a surprising number of maintenance issues. The bathroom outlets didn’t work, the bathroom lights were strobing, the Wi-Fi and TV were so inconsistent they were practically unusable, and the air conditioning worked intermittently. These aren’t things we would expect in an oceanfront Club Level room at a property of this caliber.
Pool service was another major issue. The pool staff were frequently absent and, when we did interact with them, not particularly friendly. On multiple occasions we had to set up our own chairs. At one point, my husband actually had to go behind the towel counter himself because no one was there. We also regularly got up and went to the bar ourselves to order drinks because there was no one around taking orders. Dirty towels and linens also sat inside the elevator right outside club lounge for almost 24 hours. Again, this simply isn’t the level of service we expect from the Ritz Carlton.
To be fair, service elsewhere throughout the resort was friendly, and the Club Lounge was excellent. It’s a beautiful space, the service there was very good, and we felt the Club Level experience itself was worth the additional cost.
One thing outside the hotel’s control but worth mentioning for anyone planning a trip: transportation around St. Thomas was very hit or miss. We encountered some unsafe driving, and several taxis we used did not have functioning seat belts.
Ironically, the two best days of our vacation were the days we left the resort. We booked a private boat charter to island-hop and had an incredible day, and another highlight was visiting Lime Out. Those experiences reminded us of what we had hoped this Caribbean vacation would feel like.
We wanted to love it, but between the condition of the beach, the maintenance problems in our room, and the lack of poolside service, we can’t justify returning. At this price point and under the Ritz Carlton name, we expected considerably better.
Risposta dell'hotel
Data del commento: 17 ago 2026
Good day,
"Thank you for your loyalty as a returning guest, and we are truly sorry that this visit did not live up to the experience you remembered or the standard The Ritz-Carlton name represents. The maintenance concerns in your room, the inconsistency in pool service, and the beach conditions you encountered are all areas we take seriously, and your detailed feedback has been shared with our leadership team as we remain committed to continuous improvement across every touchpoint of the guest experience. We are genuinely pleased to hear that the Club Lounge and the warmth of our team in other areas of the property left a positive impression, and we will be sure to recognize those Ladies and Gentlemen for their continued dedication. While we understand your hesitation to return, we sincerely hope that the improvements we are committed to making will one day earn back your confidence, as guests like you, who hold us to the highest standard, make us better.
Sincerely,
Zsuzsa Nagy
Hotel Manager
The Ritz- Carlton, St. Thomas
6900 Great Bay,
St. Thomas, USVI, 00802
"Thank you for your loyalty as a returning guest, and we are truly sorry that this visit did not live up to the experience you remembered or the standard The Ritz-Carlton name represents. The maintenance concerns in your room, the inconsistency in pool service, and the beach conditions you encountered are all areas we take seriously, and your detailed feedback has been shared with our leadership team as we remain committed to continuous improvement across every touchpoint of the guest experience. We are genuinely pleased to hear that the Club Lounge and the warmth of our team in other areas of the property left a positive impression, and we will be sure to recognize those Ladies and Gentlemen for their continued dedication. While we understand your hesitation to return, we sincerely hope that the improvements we are committed to making will one day earn back your confidence, as guests like you, who hold us to the highest standard, make us better.
Sincerely,
Zsuzsa Nagy
Hotel Manager
The Ritz- Carlton, St. Thomas
6900 Great Bay,
St. Thomas, USVI, 00802
Viaggiatore in gruppo
Data del commento: 16 ago 2026
Periodo del soggiorno: ago 2026
AWFUL DEGRADING STAFF
AWFUL MEAN STAFF: During check in, I wanted to make dinner reservations which is handled by the woman working directly across the check in desk, she is also the excursion booking person. I politely smile and say hi. She immediately gets aggressive, yells in my face and goes “WHAT DO YOU WANT?” with the dirtiest look on her face. I felt extremely degraded by her immediately upon my arrival. SHE NEEDS TO BE HELD ACCOUNTABLE. Since I didn’t want to cause a scene, I laughed in her face when she did that and she suddenly went quiet and was embarrassed. I will never forget how rude she was.
- Room had no shampoo and several mosquitoes.
-BEACH WAS AWFUL AND NOT SWIMMABLE. Murky water filled with rocks
-Service was rude and slow, extra slow even though the hotel was at 30% capacity.
- Good food, pool was nice
-Hospitality was the worst I’ve ever experienced, don’t waste your money. The staff needs serious training and to fix the incredibly bad attitudes. It’s not hard to be a kind person.
- Room had no shampoo and several mosquitoes.
-BEACH WAS AWFUL AND NOT SWIMMABLE. Murky water filled with rocks
-Service was rude and slow, extra slow even though the hotel was at 30% capacity.
- Good food, pool was nice
-Hospitality was the worst I’ve ever experienced, don’t waste your money. The staff needs serious training and to fix the incredibly bad attitudes. It’s not hard to be a kind person.
Risposta dell'hotel
Data del commento: 17 ago 2026
Good day,
Thank you for sharing your experience, and we want to sincerely apologize for the interaction you described upon arrival, as no guest should ever be made to feel unwelcome or degraded, particularly in their very first moments with us. The behavior you encountered is completely inconsistent with the warmth, grace, and genuine hospitality that every member of our Ladies and Gentlemen is expected to extend to each and every guest, and this has been shared with our leadership team as a matter of serious concern. We also apologize for the additional shortfalls you experienced throughout your stay, including the room amenities, service pace, and overall hospitality, as each of these details matters deeply to us. We are pleased that the food and pool were highlights, and we sincerely hope that you will allow us the opportunity to restore your confidence in us and welcome you with the experience you deserved from the very beginning.
Sincerely,
Zsuzsa Nagy
Hotel Manager
The Ritz- Carlton, St. Thomas
6900 Great Bay,
St. Thomas, USVI, 00802
Thank you for sharing your experience, and we want to sincerely apologize for the interaction you described upon arrival, as no guest should ever be made to feel unwelcome or degraded, particularly in their very first moments with us. The behavior you encountered is completely inconsistent with the warmth, grace, and genuine hospitality that every member of our Ladies and Gentlemen is expected to extend to each and every guest, and this has been shared with our leadership team as a matter of serious concern. We also apologize for the additional shortfalls you experienced throughout your stay, including the room amenities, service pace, and overall hospitality, as each of these details matters deeply to us. We are pleased that the food and pool were highlights, and we sincerely hope that you will allow us the opportunity to restore your confidence in us and welcome you with the experience you deserved from the very beginning.
Sincerely,
Zsuzsa Nagy
Hotel Manager
The Ritz- Carlton, St. Thomas
6900 Great Bay,
St. Thomas, USVI, 00802
Viaggiatore anonimo
Data del commento: 9 ago 2026
Periodo del soggiorno: lug 2026
Really enjoyed our stay. The beach was clean, staff was friendly. Utilize the golf carts to get around the property or get your steps in!
The lady LINDSEY will pick you up on the beach or other private charters.
Our goal was to roam the island and dine at different restaurants, we took advantage of all of the restaurants on property. The coffee shop was easy for a quick breakfast.
I would recommend bringing your own yeti or purchasing one in the coffee shop to prevent your drinks from melting so fast.
I loved hanging out under the tree.
And don’t forget to use the pool and beach near Coconut Cove restaurant/ resident side
The lady LINDSEY will pick you up on the beach or other private charters.
Our goal was to roam the island and dine at different restaurants, we took advantage of all of the restaurants on property. The coffee shop was easy for a quick breakfast.
I would recommend bringing your own yeti or purchasing one in the coffee shop to prevent your drinks from melting so fast.
I loved hanging out under the tree.
And don’t forget to use the pool and beach near Coconut Cove restaurant/ resident side
Posizione eccellente
6900 Great Bay, Saint Thomas, 00802, Isole Vergini americane|9,47 km dal centro
Check-in e check-out
Check-in dalle ore:
16:00
Check-out entro le ore:
11:00
Informazioni utili
Animali domestici non ammessi
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
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