La Terrasse
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 11:30 |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Servizi
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La Terrasse
La Terrasse si trova a Douai e vanta una posizione strategica nei pressi di una stazione ferroviaria. Majestic e Golf di Thumeries Moncheaux sono due tappe fondamentali per gli amanti delle attività. Tra le altre attrazioni della zona spiccano Centro Culturale Henri Barbusse e Espace François Mitterrand. Anche Centro Culturale Évasion e Centro Culturale Charles de Gaulle meritano una visita. Oltre a un bar/lounge, questo hotel per non fumatori dispone di un angolo caffè nelle aree comuni e servizi di concierge. Non mancano gli extra a costo zero come il Wi-Fi gratuito nelle aree comuni e un parcheggio gratuito. Altri servizi includono servizio di lavanderia e lavaggio a secco, servizio lavanderia e una reception aperta 24 ore su 24. La Terrasse offre 16 sistemazioni con acqua minerale gratuita e accappatoi. I letti sono preparati con biancheria da letto di alta qualità. Le TV trasmettono canali in digitale. I bagni comprendono vasca o doccia con soffione a pioggia, pantofole, set di cortesia gratuiti e asciugacapelli. Questo hotel di Douai offre accesso wireless a Internet gratuito con una velocità di più di 25 Mbps. Le dotazioni business comprendono scrivania, sedia da scrivania e telefono. Le pulizie vengono eseguite tutti i giorni.
Data del commento: 17 lug 2026
No aircondition = too hot!
Data del commento: 13 apr 2026
Periodo del soggiorno: apr 2026
not honest
I still showed up at the hotel the day I thought I would arrive, but it was full. On the spot, I was asked to fill out a paper telling me that my situation would be taken into account and that, having come a week early, it would have to be accepted.
I was also assured that I would be reimbursed for this mistake, which reassured me at the time.
However, I had the unpleasant surprise that the refund was eventually cancelled without any explanation. This situation is incomprehensible and very disappointing.
Overall stressful experience and lack of transparency in case management. I don't recommend it.
FR
Data del commento: 15 apr 2026
Periodo del soggiorno: feb 2026
Abominable
Data del commento: 7 feb 2026
Periodo del soggiorno: feb 2026
Getting threatened when you just come to sleep
On the other hand, the morning reception was catastrophic.
At 9.50am (breakfast being announced until 10am), we simply ask if it is still possible to be served in the room. Answer: categorical refusal. Ground invoked: she is alone, she has already put everything away and “she doesn’t just have to do it”.
So when I ask if that means we don't have breakfast, dry answer: “Well no, it’s 9:51.”
Service officially until 10am, but apparently 9:51am is already considered heresy. Unpleasant tone, total lack of service and no attempt at resolution.
Too bad one person is enough to spoil the experience of an institution that would otherwise have deserved a much better review.
Update: After the morning breakfast episode, the situation worsened upon departure.
Check-out is indicated at 11:30. At 11:33, when we were finishing gathering our things and were going to get off within two minutes, the receptionist called to tell us that she was going to charge us for a late check-out.
So I went down to explain myself calmly. The discussion immediately escalated: she raised her voice, became aggressive and shouted at the reception. The scene took place in front of the maids present and another client, who even tried to intervene to calm the situation.
The receptionist then told me that she ended at 3pm and that if I wanted to wait for her “to settle our scores” it was no problem.
This type of statement is unacceptable in a hotel establishment. Disagreement can be managed professionally. Shouting, threatening, and aggressiveness towards customers are not.
Such an attitude seriously damages the image of the establishment
Data del commento: 10 gen 2026
Periodo del soggiorno: gen 2026
Very nice
Posizione ottima
36 Terr. Saint-Pierre, Douai, 59500, Francia|0,31 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
11:30
Informazioni utili
Animali domestici ammessi con un costo aggiuntivo
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.