Hilton Bali Resort
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Hilton Bali Resort
Hilton Bali Resort
Our Cliffside resort overlooks the Sawangan Beach and the Indian Ocean. We have four pools, a sand lagoon, a 30-meter waterslide, and several tennis courts. We have six restaurants and a deli to choose from.
Reviews from 
Family traveller
Comment: 29 Aug 2026
Stayed in: Aug 2026
Amazing hotel with incredible views
The location is amazing with beautiful views of the sea. The atmosphere is amazing they have themed dinners most night. It’s really inviting and warm. The rooms were incredible very spacious very clean and modern. It’s was amazing value for money me and my family really enjoyed it. The noise level was perfect and it was too loud. The service was amazing all the staff were incredible to us and really attentive. They welcomed us with tea and were really quick with check in.
Couple
Comment: 28 Aug 2026
Stayed in: Aug 2026
Hamase Rest
The food in the Hamasei Rest was amazing. Ayu was always attentive for making sure our experience was a 5 star.
Couple
Comment: 27 Aug 2026
Stayed in: Jul 2026
Five Stars on Paper, But Not in Service
We stayed here for 10 days in July. My fiance is more experienced with five star hotels than I am but I wrote this from my own experience based on the other places he has taken me compared to this one and the Hilton Bali didn't compare well.
The staff are nice people, but being nice does not equal being good at your job. The worst problem I had was them forgetting my food allergies and not listing the food ingredients on their menu. From the first day we were at the resort, we informed the staff about my food allergies of chicken, eggs, and shrimp. Since we communicated this multiple times, we felt confident the staff would communicate amongst each other, and they would know what I couldn't eat. One day I ordered from the breakfast menu and asked for the eggs to be taken off. The waitress had no idea what I was talking about and had to call a guy from the kitchen who could speak English better to understand. The rest of the meal said bacon and sausage. After taking a bite of the sausage, it tasted funny, because it did not taste like sausage at all. We discovered that it was chicken sausage, yet they had failed to say that on the menu. I ordered it because I thought it was pork sausage. If it was chicken sausage, why didn't they say that on the menu? I had an allergic reaction, so I had to run to our room and take some medicine before it got serious. The rest of the problems with the staff, especially in the executive lounge, were them not remembering orders, or serving food cold. We had a lot of problems with our first room, and they were slow to fix anything. I thought the staff would care more about this, but come to find out that when my fiancé sent in a formal complaint to Hilton, one of the managers responded that we didn't make the staff aware of my food allergies, and that somehow it was our fault that this incident occurred, as if I am a dummy for eating chicken, when I did not know it was chicken, nor is it listed on the menu. I wouldn’t risk myself to that. We had to remind the staff countless times that I could not have chicken, eggs, or shrimp. Their downstairs and pool table restrooms were filthy. The AC in the rooms doesn't get cold enough, and we ended up sleeping hot until they got us a second portable AC. The blinds doesn’t work as well so we couldn’t sleep well. We were on vacation but we didn’t feel like it. My fiancé has already listed everything else, so I won't repeat his review. I'm just giving this review from my perspective. It really doesn't seem like they care that they made a huge mistake. Even one of the waitresses didn't wipe off our table well and left it dirty. My fiance cleaned the rest of the table. Later my fiance waited for the other guest to finish eating to tell her so she wouldn't be embarrassed. When he did, she argued and said she cleaned. He corrected her and said it was only clean because he wiped it again after she left. That's the attitude of the staff. They don't listen. They believe the guest is wrong or just complaining. Or they act like they listen and care but inside they really don't. They just want the guest to think that. They don't understand it's supposed to be a five star resort. While I enjoyed some of our time there, it doesn’t make me wanna go back. I won’t recommend this resort at all. The fact that there’s trash on the beach too, it’s literally not what they promote on their photos online.
The staff are nice people, but being nice does not equal being good at your job. The worst problem I had was them forgetting my food allergies and not listing the food ingredients on their menu. From the first day we were at the resort, we informed the staff about my food allergies of chicken, eggs, and shrimp. Since we communicated this multiple times, we felt confident the staff would communicate amongst each other, and they would know what I couldn't eat. One day I ordered from the breakfast menu and asked for the eggs to be taken off. The waitress had no idea what I was talking about and had to call a guy from the kitchen who could speak English better to understand. The rest of the meal said bacon and sausage. After taking a bite of the sausage, it tasted funny, because it did not taste like sausage at all. We discovered that it was chicken sausage, yet they had failed to say that on the menu. I ordered it because I thought it was pork sausage. If it was chicken sausage, why didn't they say that on the menu? I had an allergic reaction, so I had to run to our room and take some medicine before it got serious. The rest of the problems with the staff, especially in the executive lounge, were them not remembering orders, or serving food cold. We had a lot of problems with our first room, and they were slow to fix anything. I thought the staff would care more about this, but come to find out that when my fiancé sent in a formal complaint to Hilton, one of the managers responded that we didn't make the staff aware of my food allergies, and that somehow it was our fault that this incident occurred, as if I am a dummy for eating chicken, when I did not know it was chicken, nor is it listed on the menu. I wouldn’t risk myself to that. We had to remind the staff countless times that I could not have chicken, eggs, or shrimp. Their downstairs and pool table restrooms were filthy. The AC in the rooms doesn't get cold enough, and we ended up sleeping hot until they got us a second portable AC. The blinds doesn’t work as well so we couldn’t sleep well. We were on vacation but we didn’t feel like it. My fiancé has already listed everything else, so I won't repeat his review. I'm just giving this review from my perspective. It really doesn't seem like they care that they made a huge mistake. Even one of the waitresses didn't wipe off our table well and left it dirty. My fiance cleaned the rest of the table. Later my fiance waited for the other guest to finish eating to tell her so she wouldn't be embarrassed. When he did, she argued and said she cleaned. He corrected her and said it was only clean because he wiped it again after she left. That's the attitude of the staff. They don't listen. They believe the guest is wrong or just complaining. Or they act like they listen and care but inside they really don't. They just want the guest to think that. They don't understand it's supposed to be a five star resort. While I enjoyed some of our time there, it doesn’t make me wanna go back. I won’t recommend this resort at all. The fact that there’s trash on the beach too, it’s literally not what they promote on their photos online.
Solo traveller
Comment: 25 Aug 2026
Stayed in: Aug 2026
Happy review
Had a wonderful experience staying at the Hilton. The overall service was top-notch, but what truly made my stay memorable was the outstanding hospitality from Shintya, Aurel, and Wahyuni. They were incredibly warm, professional, and attentive to every detail, always greeting guests with a genuine smile. Clean rooms, great amenities, and superb service from these three made all the difference. Highly recommended, and I will definitely be back!
Hotel response
Comment: 26 Aug 2026
Dear Dreamer43220232020,
Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that Shintya, Aurel, and Wahyuni contributed to making your experience memorable through their warm and attentive service. Your kind words are greatly appreciated and will be shared with them as encouragement. We hope to have the opportunity to welcome you again for another enjoyable experience.
Best regards,
Amit Sakhrani
General Manager
Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that Shintya, Aurel, and Wahyuni contributed to making your experience memorable through their warm and attentive service. Your kind words are greatly appreciated and will be shared with them as encouragement. We hope to have the opportunity to welcome you again for another enjoyable experience.
Best regards,
Amit Sakhrani
General Manager
Couple
Comment: 25 Aug 2026
Stayed in: Aug 2026
Hilton Bali Resort
Thank you for the excellent service provided by Hilton Bali. I'm very happy to have had a good experience during my stay. All the staff were friendly and responsible. Thankyou for the best staff Sabina, Ratna, Shintya
Hotel response
Comment: 26 Aug 2026
Dear Trail00943233728,
Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you had a pleasant experience and appreciated the warm and attentive hospitality from our team. Your kind recognition of Sabina, Ratna, and Shintya is greatly appreciated and will be shared with them as encouragement. We hope to have the opportunity to welcome you again for another enjoyable experience.
Best regards,
Amit Sakhrani
General Manager
Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you had a pleasant experience and appreciated the warm and attentive hospitality from our team. Your kind recognition of Sabina, Ratna, and Shintya is greatly appreciated and will be shared with them as encouragement. We hope to have the opportunity to welcome you again for another enjoyable experience.
Best regards,
Amit Sakhrani
General Manager
Excellent location
Jl. Raya Nusa Dua Selatan, Benoa, Kec. Kuta Sel, Benoa, 80361, Indonesia|2.81 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Hilton Bali Resort: FAQs
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