The Laundry Rooms Augusta
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In sintesi
Check-in dalle ore: | 16:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Animali | Animali consentiti |
Servizi
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The Laundry Rooms Augusta
The Laundry Rooms Augusta Hamilton nel centro di Hamilton dista meno di 15 minuti di auto da Lago Ontario e Università McMaster. Questo aparthotel si trova a 0,5 km da St. Paul's Presbyterian Church e 0,6 km da Whitehern Historic House & Garden National Historic Site. Potrai usufruire di check-in veloce, check-out veloce e deposito bagagli. Il un parcheggio (a pagamento) è disponibile in loco. Regalati un soggiorno indimenticabile in una delle 40 camere con stile personalizzato della struttura, dotate di cucina con frigorifero con congelatore e forno. Riposati su un comodo letto con materasso a doppio strato e biancheria in cotone egiziano. La connessione Internet inclusa, wireless e via cavo, e la Smart TV da 55 pollici con canali in digitale sono l'ideale per concedersi un po' di svago. I comfort includono scrivanie e salotti separati, mentre le pulizie sono eseguite servizio di pulizie su richiesta.
Data del commento: 30 ago 2026
Periodo del soggiorno: ago 2026
Data del commento: 19 lug 2026
Periodo del soggiorno: lug 2026
Only heads up is that Hotels.com doesn't pass your email info to the Laundry Room, so you do need to follow up directly with them a couple days before your stay to get some additional info in and book parking (if needed).
Otherwise, very easy to book!
Data del commento: 1 lug 2026
Periodo del soggiorno: giu 2026
Data del commento: 26 giu 2026
Periodo del soggiorno: apr 2026
0/5. Horrible experience.
We are not the type of people who leave negative reviews or complain. In fact, we almost never do. We also intentionally waited nearly three months before posting this review because we genuinely hoped the hotel would make things right. Unfortunately, they have chosen not to. This experience has been handled so poorly that we feel obligated to warn others.
This was, without question, the most despicable hotel experience we have ever had, not because another guest violated the hotel’s smoke free policy, but because of the way management handled the situation.
We specifically booked this hotel because it advertises itself as a 100 percent smoke free property. From the moment we arrived, the elevator, hallway, and our room smelled strongly of cigarette smoke. We reported the issue immediately. Instead of taking our concerns seriously, we were told that “no one is smoking in the building.”
Minutes later, we overheard our neighbouring guest admit to management that they had, in fact, been smoking in their room.
Rather than apologizing or immediately moving us, management gave the guest a light warning and then came back to tell us the issue was “resolved.” It was not. The smoke was still throughout the hallway and in our room. Nothing about our experience had changed.
We have a health condition that is significantly affected by smoke exposure, which is exactly why we intentionally booked a smoke free hotel. Instead of showing compassion or taking immediate action, our concerns were repeatedly minimized. We were actually told that “it doesn’t smell that bad.” That is not for management to decide. If a guest says their room smells like smoke, especially after another guest admits to smoking, the appropriate response is empathy and action, not dismissal.
What followed was nearly an hour of unnecessary stress and physical discomfort during what was supposed to be our vacation. Instead of enjoying our evening, we spent it trying to convince management that our concerns were legitimate.
The manager, Amal D, was rude, dismissive, and confrontational throughout the interaction. His manner of speaking left me in tears. Rather than listening to our concerns or taking ownership of the situation, he repeatedly minimized them and made us feel as though we were the problem, despite another guest admitting they had violated the hotel’s smoke free policy.
What is even more disappointing is what happened afterward.
This incident occurred at the beginning of April 2026. We were eventually told that we would receive a partial refund. It is now the end of June 2026, and we have still not received it. We have received no follow-up, no explanation, and no apology.
We deliberately waited to post this review because we wanted to give the hotel an opportunity to do the right thing. Instead, our emails have gone unanswered, our concerns have been ignored, and the refund we were promised has never been processed.
We have retained screenshots of our text message exchanges with management that demonstrate the dismissive and unprofessional manner in which our concerns were handled, as well as our follow-up correspondence regarding the promised refund.
A hotel cannot always prevent every guest from breaking the rules. What defines a hotel is how it responds when something goes wrong. In our experience, The Laundry Rooms failed at every opportunity. The lack of professionalism, empathy, accountability, and follow-through from management was shocking.
We will never stay at this hotel again, nor would we recommend this property or this hotel brand to anyone. If you expect a genuinely smoke free environment and management that treats guests with professionalism, respect, and integrity, I strongly encourage you to stay elsewhere.
Data del commento: 17 giu 2026
Periodo del soggiorno: giu 2026
Posizione eccellente
18 Augusta St, Downtown Hamilton, Hamilton, L8N 1P7, Canada|1,79 km dal centro
Check-in e check-out
Check-in dalle ore:
16:00
Check-out entro le ore:
11:00
Informazioni utili
Animali consentiti
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