W Costa Navarino
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Více o hotelu W Costa Navarino
W Costa Navarino
W Costa Navarino se nachází v destinaci Pylos a poskytuje ubytování s sezónním venkovním bazénem, neplaceným soukromým parkovištěm, fitness centrem a zahradou. Pláž Gialova je 300 metrů daleko.
US
Komentář přidán: 21. 7. 2026
Legendary
DE
Komentář přidán: 6. 7. 2026
Ubytován/a od červen 2026
Beautiful resort with outstanding potential, but inconsistent service
The positives
The setting is absolutely beautiful, with a long sandy and pebble beach and spectacular sunsets almost every evening. The entire resort is easy to walk around, and although buggies are available, we never felt the need to use them.
The rooms are stylish and modern, and the WiFi is excellent throughout the resort. One thing to be aware of is that the room layout is very much designed for couples. The shower is separated only by glass and a thin curtain, while the toilet sits behind a frosted glass door with very little sound insulation, so privacy is limited.
Breakfast offers an excellent variety of food, and portion sizes throughout the resort are generally generous enough to share. The lounge serves excellent cocktails and drinks, and Tiffany deserves a special mention for being consistently warm, efficient and genuinely fun.
The gym is one of the best hotel gyms we’ve used, with excellent indoor and outdoor equipment. It could benefit from additional free weights, as there is only one set of each weight, making it difficult during busy periods.
Nick, who leads the fitness team, was one of the highlights of our stay. His yoga and Pilates classes were outstanding, and we’d love to see the hotel invest in more dedicated space and an expanded fitness programme.
The spa massages were exceptional. Sofia gave one of the strongest and most effective massages I’ve ever had, even compared to treatments I’ve had in Thailand. She has an incredible ability to identify and relieve muscle tension.
A special thank you also goes to George, the sommelier at Parelia, whose wine recommendations throughout the week were consistently excellent.
Most importantly, the staff are genuinely friendly and welcoming. Many clearly understand what luxury hospitality should look like, and whenever we managed to speak directly with a manager, any issues were handled quickly and professionally.
Where improvements are needed
Unfortunately, the overall guest experience lacks consistency, and many small issues added up over the course of our stay.
Housekeeping was inconsistent. And on one occasion our room was left unlocked overnight after servicing, which is a serious safety and security concern. We were particularly disappointed that no apology was offered, only that the matter would be passed on to housekeeping. The cleaning itself was also inconsistent, with dirty towels and linen occasionally left unchanged, and the outdoor loungers and terraces in the swim-up rooms often covered in leaves and bird droppings.
There is also no traditional evening turndown service. Staff simply ask whether additional towels are needed rather than preparing the room for the night, which feels below expectations for a hotel in this category.
Breakfast service was inconsistent. Coffee orders were regularly forgotten, water often required asking multiple members of staff, and the à la carte menu was not proactively offered. While the food selection itself is excellent, the service often struggled.
At Parelia, service could also be inconsistent. Simple requests such as sauces or salt and pepper sometimes took ten minutes and multiple reminders, by which point the food was no longer hot. We also found it disappointing that fresh fish was frequently only available in portions exceeding one kilogram, making it impractical for couples, whereas other restaurants in the area offered much more flexibility.
The Wet Deck bar experience needs attention. There are QR code menus at the beach loungers but not at the bar itself. Instead, guests are handed worn, sticky paper menus that feel out of place in a luxury resort. It was also often surprisingly difficult to order a drink, as staff tended to remain gathered behind one section of the bar without acknowledging guests waiting just a few metres away.
The Costa Navarino app also feels underdeveloped. Rather than allowing guests to make bookings directly, it simply generates requests that still require phone calls or callbacks for confirmation. Discounts, such as at the spa, also appear to be applied inconsistently. The app has potential but currently adds little convenience.
Attention to detail was often lacking throughout the resort. Salt and pepper shakers were frequently missing from restaurant tables, toothpicks were never available, one had to follow up on their order, and these are small touches that contribute to the overall feeling of quality.
One of the biggest disappointments was the lack of enforcement of hotel policies. Despite signage and stated rules, sun loungers were reserved for hours without consequence, guests filled bags with food at breakfast, people took video calls in restaurants and communal areas, played music loudly by the pools, and large groups were frequently disruptive. The spa was particularly disappointing in this regard, with guests taking phone calls, recording videos and leaving used glasses around the wet areas while staff rarely intervened.
Safety enforcement also appeared inconsistent. Lifeguards were sometimes distracted by their phones, some pools were left unattended, guests continued diving head-first from the jetty despite clear prohibition signs, and people remained in the pools during thunderstorms without being asked to leave.
Overall
Despite the criticisms, we genuinely enjoyed our stay and would happily return. W Costa Navarino has all the ingredients to be a truly outstanding luxury resort: a spectacular location, beautiful design, excellent facilities and some exceptional employees who clearly care about guest experience.
However, the hotel would benefit enormously from more consistent staff training, stronger attention to detail and, most importantly, actually enforcing its own policies. Luxury hospitality should feel effortless and predictable, not like a daily lottery of what level of service you’ll receive. At this price point, consistency matters just as much as the setting.
We hope these areas improve because this hotel has the potential to be one of the very best.
Reakce hotelu
Komentář přidán: 13. 7. 2026
Thank you very much for choosing W Costa Navarino for your holiday and for taking the time to share such a detailed, balanced, and thoughtful review of your stay.
We are truly pleased to read that you had an enjoyable overall experience and that many aspects of the resort contributed to creating memorable moments during your week with us. Your comments regarding our stunning location, beautiful beach, breathtaking sunsets, contemporary design, accommodations, fitness facilities, spa experiences, and culinary offerings are sincerely appreciated.
Most importantly, thank you for recognizing the efforts of our team members who made a positive impression throughout your stay. It is particularly rewarding to hear your kind words about Tiffany, Nick, Sofia, and George. We will ensure your compliments are personally shared with them, as well as with the wider team.
While we are delighted by these positive observations, we are equally grateful for the constructive feedback you have provided on the areas where we did not fully meet your expectations.
Your observations relating to the accommodation experience and housekeeping services, including the incident you highlighted, have been carefully reviewed and shared with the relevant teams. Such feedback is important as we continue to refine our standards and improve the overall guest experience.
Thank you also for sharing your thoughts on the breakfast and dining experiences. While we are pleased that you enjoyed the quality and variety of our culinary offerings, it is clear that certain aspects of service fell short of expectations. These points have been discussed with our Food & Beverage leadership team as part of our ongoing efforts to further enhance our service across all venues.
We have also taken note of your comments regarding the Wet Deck Bar, where details such as menu presentation, ease of ordering, and attentiveness all contribute to the overall experience.
In addition, we appreciate your observations on the Costa Navarino App and the booking process. Delivering a more seamless and user-friendly digital experience remains an important area of focus.
Your remarks concerning guest conduct in shared spaces and the application of resort policies have also been noted and shared with the relevant teams. Creating an environment where all guests can enjoy their stay comfortably and respectfully remains a priority for us.
We also acknowledge the points you raised regarding safety practices in certain areas of the resort and have communicated them to the appropriate teams for review.
Despite the areas where we fell short, we are delighted to know that you left with positive memories and would consider returning. Your review highlights both the strengths of the resort and the opportunities we have to improve further.
Thank you once again for sharing your experience so openly and thoughtfully. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back to W Costa Navarino in the future for an even more exceptional stay.
Sincerely,
Yiannis Kosmas
General Manager
W Costa Navarino
Komentář přidán: 5. 7. 2026
Ubytován/a od červenec 2026
Best Experience Ever
Komentář přidán: 15. 6. 2026
Ubytován/a od červen 2026
Comfortable luxury.
Having visited adjacent properties, including those within the Marriott portfolio, I found the W’s access accessibility within the resort to the beach to be the most convenient.
There have been many standout interactions with staff beyond the names mentioned below: Effie, Zoe and Maria at breakfast, Ermol at the poolside, George at the evening lounge, and Avangelo F&B Director. Dyonesia at the Whatever Whenever team made sure we stayed busy locally.
Reakce hotelu
Komentář přidán: 19. 6. 2026
Thank you very much for taking the time to share such wonderful feedback about your stay at W Costa Navarino.
We are truly delighted to hear that your experience exceeded expectations and that you enjoyed such a high level of hospitality throughout your visit. It is especially rewarding for us to know that the service you received, along with the attention to detail from our team, made your stay so memorable.
We are very pleased that you were satisfied with the cleanliness and comfort of your room, as well as the consistent and discreet housekeeping service that ensured everything was always well maintained without interrupting your stay.
It is also great to hear that you enjoyed the food and beverage experience and the wide variety of options available, particularly our breakfast buffet.
We are equally happy that the easy and direct access to the beach within the resort added to your overall experience and helped create a relaxing and enjoyable stay.
Most importantly, we truly appreciate your kind recognition of our team. We will be very happy to share your comments with everyone, as it means a lot to know their efforts made such a positive impact.
Thank you once again for choosing W Costa Navarino. We look forward to welcoming you back in the near future for another exceptional stay.
Warm regards,
Yiannis Kosmas
General Manager
W Costa Navarino
Komentář přidán: 5. 6. 2026
Ubytován/a od květen 2026
Highly recommend a vacation at the W
Reakce hotelu
Komentář přidán: 19. 6. 2026
Thank you very much for choosing W Costa Navarino for your stay and for taking the time to share such wonderful feedback.
We are very pleased to hear that you enjoyed the design and atmosphere of the resort, as well as your amazing dining experience at Parelia restaurant, which clearly stood out during your visit. We truly appreciate your comments about the food.
We are also very happy that you felt the "filoxenia" from the entire hotel team made your visit memorable, and your intention to recommend us means a great deal to all of us. We will also be sure to share your kind words with our colleagues, and especially with Konstantinos, whose attentiveness and kindness helped make your stay unforgettable.
Thank you once again for your wonderful comments. We very much look forward to welcoming you back again in the future at W Costa Navarino.
Warm Regards,
Yiannis Kosmas
General Manager
W Costa Navarino
Vynikající lokalita
Navarino Waterfront, Costa Navarino, Pýlos, 24001, Řecko|3,27 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
11:00
Užitečné informace
V tomto hotelu vidí děti rádi
ve věku 12 let a starší
1 939 Kč (EUR80) za osobu a noc
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