Novotel Singapore on Stevens

Name: Novotel Singapore on Stevens
Address: 28 Stevens Rd, Ardmore, Bukit Timah, Holland Road, Tanglin, Singapore, 257878, Singapore, Singapore, 257878, Singapore

+ 158

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In sintesi

Check-in dalle ore:	15:00
Check-out entro le ore:	12:00
Animali	Animali domestici non ammessi

Servizi

Wi-Fi

Parcheggio

Aria condizionata

Piscina

Centro fitness

Reception 24h

Scopri di più su Novotel Singapore on Stevens

Novotel Singapore on Stevens

Novotel Singapore on Stevens vanta una posizione strategica a Singapore, in Tanglin, un'area nel distretto commerciale e nei pressi di una stazione della metro. Gardens by the Bay e ArtScience Museum sono due delle principali attrazioni culturali della zona. Altre due tappe fondamentali sono Orto Botanico e Singapore Flyer. Viaggi con dei bambini? Non perdere Parco Divertimenti Universal Studios Singapore™ e Singapore Zoo. Oltre a una piscina all'aperto, questo hotel per non fumatori dispone di un ristorante e un centro fitness aperto 24 ore su 24. Il Wi-Fi nelle aree comuni è gratuito. Altri servizi includono un bar/lounge, uno snack bar e un business center aperto 24 ore su 24. Il servizio di pulizie è disponibile su richiesta. Novotel Singapore on Stevens offre 254 sistemazioni con casseforti in camera e accappatoi. La TV LED con canali in digitale. I bagni comprendono vasca o doccia con soffione a pioggia, pantofole, bidet e set di cortesia gratuiti. Questo hotel di Singapore offre accesso wireless a Internet gratuito. Sono disponibili scrivania e telefono. Le camere sono provviste di asciugacapelli e ferri/assi da stiro. Su richiesta sono disponibili cambio degli asciugamani e cambio delle lenzuola. Le pulizie vengono eseguite servizio di pulizie su richiesta. Un hotel offre agli ospiti un campo da tennis all'aperto e un centro fitness aperto 24 ore su 24. Sono presenti una piscina all'aperto e una piscina per bambini. I servizi ricreativi comprendono anche una palestra.

Recensioni di

Citati dai viaggiatori

Viaggiatore in famiglia

Data del commento: 30 lug 2026

Luxurious hotel

It’s absolutely AMAZING I love it, it’s luxurious, breakfast buffet is so good and have many many options for gluten free or vegetraning or vegan, just wow!!!!!!!!!!!

Risposta dell'hotel

Data del commento: 3 ago 2026

Dear Valued Guest,
Thank you for your delightful feedback regarding your recent stay with us. We are thrilled to hear you enjoyed the luxurious ambiance of our hotel and found the breakfast buffet to be impressive, particularly our extensive options for gluten-free, vegetarian, and vegan diets. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional experience.
Best regards,
Piotr Kupiec
General Manager

Viaggiatore in famiglia

Data del commento: 23 ago 2026

Periodo del soggiorno: ago 2026

Bad, don’t stay

Extremely disappointing stay — multiple rooms, serious cleanliness and maintenance issues
Our stay at Novotel Singapore on Stevens was extremely disappointing. We were moved between three different rooms because of repeated problems.
Room 624 had faulty shower blinds. In Room 601, the room and carpet appeared terribly moldy, which aggravated my allergies and my son’s allergies. My son was so uncomfortable that he had to leave the hotel from approximately 4:00 AM to 6:30 AM. The room also had a broken bidet and a dirty sock left behind from a previous guest.
Housekeeping was another major issue. We requested cleaning three times in one day, yet our room was not properly cleaned. I eventually had to take our own trash out. Clean towels were left on the bed while the used towels were still in the bathroom. I raised the issue with reception, including the dirty sock and old towels, but felt that our concerns were not taken seriously.
In Room 625, my uncle found a towel/linen item left behind, a broken refrigerator, and a broken light switch. The problems also delayed his sleep until around midnight.
We spoke with management and requested a refund, but were told they could not process one because our reservation was through Booking.com. We ultimately terminated our stay and checked out on August 23 at approximately 8:00 PM.
We are now staying at another hotel and had to book directly because we did not want to face the same difficulties with a refund through a third party.
We understand that occasional issues can happen, but multiple rooms with repeated housekeeping, cleanliness, mold and maintenance problems are not acceptable. We have photographs documenting the issues.
The location was the reason we chose this hotel, but unfortunately the condition and service made the stay untenable. We hope the hotel takes this feedback seriously and improves its room inspections, housekeeping, and maintenance procedures.

Risposta dell'hotel

Data del commento: 26 ago 2026

Dear Valued Guest,
Thank you for taking the time to share such detailed feedback. We sincerely regret the difficulties you and your family experienced during your stay.
We acknowledge the concerns you raised. These are certainly not the standards we aim to uphold, and we understand how frustrating it must have been.
Our team has been in touch with you during your stay and met with you to understand and address the concerns raised. We also remain in communication with you following your departure, as we would like to ensure that the matters raised are properly followed up and brought to an appropriate resolution.
Regarding the refund request, as the reservation was made through Booking.com, certain amendments or refunds need to be processed in accordance with the booking channel's procedures. Nevertheless, we remain committed to assisting you and working with the relevant parties where possible.
We sincerely apologise that your stay ultimately led you to shorten your visit. We appreciate you bringing these matters to our attention and hope our continued communication demonstrates that we take your concerns seriously.
Yours sincerely,
Piotr Kupiec
General Manager

Viaggiatore di affari

Data del commento: 19 ago 2026

Periodo del soggiorno: ago 2026

Will come back

Very nice. Great helpful staffs especially Vicky with his experience , work quality and hospitality.

Risposta dell'hotel

Data del commento: 21 ago 2026

Dear Valued Guest,
Thank you for your kind words regarding your recent stay with us. We are delighted to hear you found our Room Attendant, Vicky, to be helpful and hospitable. Our team strives to provide exceptional service, and your feedback is a wonderful affirmation of their efforts. We look forward to welcoming you back to Novotel Singapore on Stevens in the future.
Best regards,
Piotr Kupiec
General Manager

Coppia

Data del commento: 17 ago 2026

Periodo del soggiorno: ago 2026

Cockroach moldy food

Extremely disappointing and well below the standard expected from a Novotel. We encountered cockroaches during our stay and were served visibly moldy food. These are serious hygiene and food-safety concerns, not minor service issues. Basic cleanliness and food safety should be non-negotiable for any hotel, especially a property of this standard.

Risposta dell'hotel

Data del commento: 26 ago 2026

Dear Valued Guest,
Thank you for sharing your feedback regarding your recent stay experience. Your comments are extremely concerning for us.
I have copied our Quality, Compliance and Sustainability Lead, Veronica who will be in touch with you for a follow up.
Please rest assured we are taking your feedback very seriously—not only to investigate the matters you have kindly brought up, but also follow up on your well being.
Yours sincerely,
Piotr Kupiec
General Manager

Viaggiatore di affari

Data del commento: 3 ago 2026

Periodo del soggiorno: ago 2026

Comfortable stay

Love their services especially from the 2nd floor restaurant. The staff is attentive and chefs are incredible. I would like to mention her name - chef Susanna as she made incredible egg meals while juggling another hot cooking station. Another person name has to be stated is Singh Mahabir who dedicates his finest time to clean and tidy the rooms himself. In a nutshell, it's a pleasant stay here!

Risposta dell'hotel

Data del commento: 4 ago 2026

Dear Valued Guest,
Thank you for sharing your delightful experience from your recent stay with us. We are thrilled to hear that you had a comfortable stay and appreciated the exceptional service provided by our team, particularly Chef Susanna, for her creative egg meals while managing multiple responsibilities is indeed commendable, and we are pleased that her efforts resonated with you.
Additionally, it is heartening to know that our Room Attendant, Mahabir’s dedication to maintaining the cleanliness and tidiness of your room contributed positively to your experience. We take great pride in our staff’s commitment to excellence, and your acknowledgment will surely motivate them further. We strive to provide a pleasant and memorable stay for all our guests, and it is wonderful to learn that we succeeded during your visit. We look forward to welcoming you back in the future for another enjoyable stay.
Best regards,
Piotr Kupiec
General Manager