Hotel Galaico
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
More about Hotel Galaico
Hotel Galaico
Hotel Galaico is located in Collado Villalba, 20 minutes by train from Madrid city centre. It offers a private parking, and free Wi-Fi. All rooms at the Galaico are air-conditioned and feature parquet floors.
Reviews from 
Business traveller
Comment: 12 Mar 2026
Stayed in: Mar 2026
Authentic hospitality and great professionalism
I stayed at the Hotel Galaico in Collado Villalba for an experience of cultural exchange between schools with my group of students and I found myself very well.
The staff is not only kind and professional, but also really attentive and human: qualities that make the difference and make guests feel really welcomed. A very positive experience.
The staff is not only kind and professional, but also really attentive and human: qualities that make the difference and make guests feel really welcomed. A very positive experience.
Family traveller
Comment: 12 Apr 2026
Stayed in: Apr 2026
Avoid for nearly £600 for 6 nights you can get better in Madrid
• Booked a twin room for myself and my 15-year-old son, as clearly advertised as the last available room — only to be told after payment that no twin rooms were actually available, and it was only a double bed.
• This situation was completely unacceptable — a parent and teenage child cannot reasonably be expected to share one bed.
• Communication with Laura was extremely frustrating — constant back-and-forth emails with no solution offered, and a very unprofessional tone throughout, even after explaining we were travelling for my mother’s funeral.
• Shockingly, Laura’s position was that after paying, we should simply accept sleeping in the same bed — completely inappropriate and lacking basic empathy or customer care.
• After repeated insistence, Madalina responded and offered an “extra bed” — but only if we paid an additional €25 per night, despite the fact we had already booked and paid for a twin room. This felt very unfair and exploitative.
• The extra bed provided was completely unfit for use:
• Extremely unstable — every movement caused loud metal noises
• Both my son and I could not sleep at all, also given just a few sheets on the bed they used to come off easily
• I even had to improvise by putting a slipper under the bed to try to reduce the noise
• My son was initially given an old, inadequate blanket instead of a proper duvet — despite requesting one, it took 2 days for this basic item to be provided.
• The cleaning service was very poor:
• One cleaner was extremely rude when politely asked to clean the room
• She dismissively said she was going home in 5 minutes and would not return
• Cleanliness standards were unacceptable:
• Dust throughout the room, bedside, old dusty hair dryer ; also please see the pictures; after the cleaning lady *cleaned the room she didn't remove wrapping that I put next to the bed due to the fact there was n bin in the room; so she didn't properly clean
• Lots of hair visible on the beds and bathroom surfaces upon entering the “new” room (photos taken as evidence)
• Despite being told no twin rooms were available, my sister and a Spanish friend called daily and were told that twin rooms were in fact available, except one day— yet we were denied and charged extra.
• Only after further insistence in the final 2 days were we moved to a twin room — highlighting that the situation could have been resolved much earlier.
Even in the new room:
• Only 2 small towels were provided for two people
• When requesting additional towels, the same cleaner responded rudely and refused, very unprofessional
• Cleaning staff in the hallways were loud and disruptive
• Talking loudly, phones ringing, and laughing without any consideration on most mornings
• No regard for guests who may be tired from travelling and trying to rest
• Overall experience was deeply disappointing, stressful, and poorly handled from start to finish.
• As a customer used to hospitality standards not only in London but around Europe, I can confidently say this level of service, organisation, and attitude would be completely unacceptable anywhere else
• I would not recommend this hotel based on:
• Misleading booking practices
• Poor communication
• Lack of empathy
• Extra unfair charges
• Low cleanliness standards
• Rude and inconsiderate staff
• A very upsetting experience, especially given the sensitive reason for our trip.
• This situation was completely unacceptable — a parent and teenage child cannot reasonably be expected to share one bed.
• Communication with Laura was extremely frustrating — constant back-and-forth emails with no solution offered, and a very unprofessional tone throughout, even after explaining we were travelling for my mother’s funeral.
• Shockingly, Laura’s position was that after paying, we should simply accept sleeping in the same bed — completely inappropriate and lacking basic empathy or customer care.
• After repeated insistence, Madalina responded and offered an “extra bed” — but only if we paid an additional €25 per night, despite the fact we had already booked and paid for a twin room. This felt very unfair and exploitative.
• The extra bed provided was completely unfit for use:
• Extremely unstable — every movement caused loud metal noises
• Both my son and I could not sleep at all, also given just a few sheets on the bed they used to come off easily
• I even had to improvise by putting a slipper under the bed to try to reduce the noise
• My son was initially given an old, inadequate blanket instead of a proper duvet — despite requesting one, it took 2 days for this basic item to be provided.
• The cleaning service was very poor:
• One cleaner was extremely rude when politely asked to clean the room
• She dismissively said she was going home in 5 minutes and would not return
• Cleanliness standards were unacceptable:
• Dust throughout the room, bedside, old dusty hair dryer ; also please see the pictures; after the cleaning lady *cleaned the room she didn't remove wrapping that I put next to the bed due to the fact there was n bin in the room; so she didn't properly clean
• Lots of hair visible on the beds and bathroom surfaces upon entering the “new” room (photos taken as evidence)
• Despite being told no twin rooms were available, my sister and a Spanish friend called daily and were told that twin rooms were in fact available, except one day— yet we were denied and charged extra.
• Only after further insistence in the final 2 days were we moved to a twin room — highlighting that the situation could have been resolved much earlier.
Even in the new room:
• Only 2 small towels were provided for two people
• When requesting additional towels, the same cleaner responded rudely and refused, very unprofessional
• Cleaning staff in the hallways were loud and disruptive
• Talking loudly, phones ringing, and laughing without any consideration on most mornings
• No regard for guests who may be tired from travelling and trying to rest
• Overall experience was deeply disappointing, stressful, and poorly handled from start to finish.
• As a customer used to hospitality standards not only in London but around Europe, I can confidently say this level of service, organisation, and attitude would be completely unacceptable anywhere else
• I would not recommend this hotel based on:
• Misleading booking practices
• Poor communication
• Lack of empathy
• Extra unfair charges
• Low cleanliness standards
• Rude and inconsiderate staff
• A very upsetting experience, especially given the sensitive reason for our trip.
Anonymous traveller
Comment: 25 Jan 2026
Stayed in: Jan 2026
This is our second stay at Galaico in 3 months and the second time was as good as the first.
Lovely welcoming staff who are happy to help with anything, comfortable and warm rooms (probably a little too warm for me but we opened the window and turned off the heating and it was fine!)
We haven’t eaten in the hotel so can’t comment on the food. The housekeeping staff are very welcoming and polite.
I will definite stay here again - and will likely be returning at Easter.
Lovely welcoming staff who are happy to help with anything, comfortable and warm rooms (probably a little too warm for me but we opened the window and turned off the heating and it was fine!)
We haven’t eaten in the hotel so can’t comment on the food. The housekeeping staff are very welcoming and polite.
I will definite stay here again - and will likely be returning at Easter.
Family traveller
Comment: 13 Dec 2025
Stayed in: Dec 2025
Absolute thyme
My opinion about this hotel is that the quality is quite precarious, the 7 euro breakfast has nothing but bread jams and coffees and some yougurt nothing else. The walls of the rooms are totally thin and you hear absolutely everything either by the corridors and rooms that are located next to them, my experience has been having to listen as throughout the night in the late morning a couple had sex and in the morning more of the same going with a family I see this torally disproportionate and although I have interacted little with the staff also do not let much word. Overall, my opinion is that they don't deserve to have those 3 stars and the quality is not as indicated.
Anonymous traveller
Comment: 13 Oct 2025
Stayed in: Oct 2025
Have stayed in Villalba at least four times in the past 7 years and always choose Hotel Galatco as my residence. Clean, quiet, friendly staff, good breakfast buffet, excellent cleaning and front desk service; what more could a person ask for?
Location
Avenida Juan Carlos I, 45, Collado Villalba, 28400, Spain|0.81 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Hotel Galaico: FAQs
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