Hotel Beatriz Playa & Spa
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici non ammessi |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Piscina
Centro fitness
Spa
Scopri di più su Hotel Beatriz Playa & Spa
Hotel Beatriz Playa & Spa
A meno di 10 minuti a piedi da Hotel Beatriz Playa & Spa, struttura adiacente a un campo da golf di Tías, troverai Spiaggia di Matagorda e Playa Lima. Questo hotel sulla spiaggia dista 6,2 km da Spiaggia di Puerto del Carmen e 3,4 km da Gran Karting Club Lanzarote. Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 2 piscine all'aperto, un campo da tennis all'apertoe una sauna. Questo hotel propone, inoltre, il Wi-Fi gratuito, servizi di concierge e una sala giochi/videogiochi. Grazie alla navetta locale (con supplemento), sarà semplicissimo raggiungere le vicine attrazioni. Prova le specialità di La Piazza, che propone cucina italiana, uno dei numerosi punti dove mangiare presso un hotel, che comprendono 5 ristoranti e un bar/caffetteria. Desideri rilassarti con un drink rinfrescante? Troverai un bar a bordo piscina e 2 bar/lounge. Potrai usufruire di un business center, quotidiani gratuiti nella hall e un pratico servizio di lavanderia e lavaggio a secco. Stai pianificando un evento a Tías? Presso un hotel avrai a disposizione 100 metri quadrati di spazio con un'area per conferenze e 3 sale riunioni. Il un parcheggio gratuito è disponibile in loco. Rilassati in una delle 404 camere con aria condizionata della struttura, complete di minibar e TV a schermo piatto. Le camere sono dotate di balcone. I bagni dispongono di set di cortesia gratuiti e asciugacapelli. I comfort includono telefoni, casseforti e scrivanie.
Recensioni di 
Viaggiatore in famiglia
Data del commento: 31 lug 2026
Awful!
The location was great for us, nice and quiet and next to the beach. The rooms were run down, the view from the lower floor balcony very grim, but clean, The food wasn't great in terms of choice and quality and got very boring. Also not all restaurants and bars are included in the all inclusive, including the sports bar and burger restaurant. The Asian and Italian was only a available to book a few times whilst we were the over the 11 days in peak season and was just the same as the main buffet with a few themed extras, not nice at all! The all inclusive bar area was huge and the bar space tiny, so on an evening you could expect to stand in a queue of 20-30 people to get a watery half full cocktail or spirit with mixer, with no where to sit unless you got there super early. Of course the sports bar sold quality drinks but was empty, you could not take drinks from the all inclusive bar there so it seemed a huge waste of space. The reception staff and animation team were lovely, however many of the waiting and serving staff were rude, unhelpful and argued amongst themselves alot. There was rubbish strewn around that didn't get cleaned up whilst we were there. Cockroaches everywhere including the restaurants. The pull out beds in the family rooms were so uncomfortable we had to keep swapping to take turns to get a good sleep. We were woken up on a few nights by fighting and screaming children. Many children were left to their own devices kicking footballs around in indoor spaces unchallenged whilst parents drank. I would never return to hotel Beatrice, the area however is beautiful and despite the awful hotel and food we made the best of the beautiful island.
Viaggiatore in famiglia
Data del commento: 30 lug 2026
Sadly Wouldn’t return or recommend
I’ve just returned from a 10-night stay at Beatriz Playa & Spa, and unfortunately I wouldn’t return or recommend this hotel.
The hotel is in a beautiful beachfront location, and I really liked the open, spacious feel of the building. However, it’s very tired and in desperate need of a refurbishment.
The biggest disappointment was the food. It was extremely repetitive, with lots of unusual dishes that didn’t really make up a proper meal. There wasn’t much choice, and although you won’t go hungry, after just two days we gave up on the all-inclusive food and ate out for most of the holiday, which completely defeated the purpose of booking all-inclusive.
Housekeeping was also poor. My room wasn’t cleaned every day, and I had to ask twice for it to be cleaned. Most days the beds were simply pulled back into place rather than properly made or the room thoroughly cleaned.
The worst part of our stay was finding cockroaches in the room. I was even woken at 2am by one crawling on my face, which was incredibly upsetting. The response from the hotel afterwards was disappointing. It took far too long to get clean bedding and assistance, and the way the situation was handled was far below what I would expect.
also had bird poo on sun beds that weren’t cleaned.
The staff were a mixed experience. Some were genuinely friendly and helpful, but others came across as rude and uninterested.
Overall, it’s a shame because the hotel has so much potential thanks to its fantastic location. Unfortunately, the poor food, lack of cleanliness, pest issues, and inconsistent service mean I wouldn’t stay here again or recommend it to others.
The hotel is in a beautiful beachfront location, and I really liked the open, spacious feel of the building. However, it’s very tired and in desperate need of a refurbishment.
The biggest disappointment was the food. It was extremely repetitive, with lots of unusual dishes that didn’t really make up a proper meal. There wasn’t much choice, and although you won’t go hungry, after just two days we gave up on the all-inclusive food and ate out for most of the holiday, which completely defeated the purpose of booking all-inclusive.
Housekeeping was also poor. My room wasn’t cleaned every day, and I had to ask twice for it to be cleaned. Most days the beds were simply pulled back into place rather than properly made or the room thoroughly cleaned.
The worst part of our stay was finding cockroaches in the room. I was even woken at 2am by one crawling on my face, which was incredibly upsetting. The response from the hotel afterwards was disappointing. It took far too long to get clean bedding and assistance, and the way the situation was handled was far below what I would expect.
also had bird poo on sun beds that weren’t cleaned.
The staff were a mixed experience. Some were genuinely friendly and helpful, but others came across as rude and uninterested.
Overall, it’s a shame because the hotel has so much potential thanks to its fantastic location. Unfortunately, the poor food, lack of cleanliness, pest issues, and inconsistent service mean I wouldn’t stay here again or recommend it to others.
Risposta dell'hotel
Data del commento: 31 lug 2026
Dear Sophie,
Thank you for sharing your detailed feedback. We are pleased that you appreciated our beachfront location and the spacious design of the hotel. We are sorry, however, that some aspects of your stay did not meet your expectations. We take comments regarding cleanliness and maintenance seriously, and your feedback has been shared with the relevant departments. We regret that your overall experience was not as positive as we would have wished and appreciate your comments as an opportunity to improve.
Kind regards,
Javier Rodríguez
Director
Hotel Beatriz Playa & Spa****
Thank you for sharing your detailed feedback. We are pleased that you appreciated our beachfront location and the spacious design of the hotel. We are sorry, however, that some aspects of your stay did not meet your expectations. We take comments regarding cleanliness and maintenance seriously, and your feedback has been shared with the relevant departments. We regret that your overall experience was not as positive as we would have wished and appreciate your comments as an opportunity to improve.
Kind regards,
Javier Rodríguez
Director
Hotel Beatriz Playa & Spa****
Coppia
Data del commento: 10 giu 2026
Periodo del soggiorno: giu 2026
Average Hotel
Its was a very average hotel, won't come back for the price we paid, booked a sea view we could barely see the sea, cleaners are the friendlies out of all the staff, the photos on Love Holiday needs updating place is more run down compared to the photos that were shown, the mini golf shown it was looked after it wasn't over grown abit! Disappointed being all inclusive and still needing to pay to use the spa part of the hotel at €18 each!
The food everyday was basically the same 2 nights we walked 45mins to have something more tasty! The atmosphere of the hotel was pretty flat the pool area was okay, the location is alright not much in the local area as stated before got to walk a fair bit more going on in Puerto del Carmen, Arrecife and Costa Teguise bus are a cheap way of getting around, there is a bus stop 15 minutes walk away from hotel! We won't be coming back to this hotel but will come back to Lanzarote!
The food everyday was basically the same 2 nights we walked 45mins to have something more tasty! The atmosphere of the hotel was pretty flat the pool area was okay, the location is alright not much in the local area as stated before got to walk a fair bit more going on in Puerto del Carmen, Arrecife and Costa Teguise bus are a cheap way of getting around, there is a bus stop 15 minutes walk away from hotel! We won't be coming back to this hotel but will come back to Lanzarote!
Risposta dell'hotel
Data del commento: 11 giu 2026
Dear guest,
Thank you for sharing your feedback with us. We are sorry to hear that your stay did not fully meet your expectations. We appreciate your comments regarding the rooms, facilities, food variety, and overall experience, and we will take them into consideration as we continue to improve our services.
We are pleased to hear that you found our cleaning team friendly, and we appreciate your positive comments about our location and the island of Lanzarote.
We regret that we were not able to provide the experience you were hoping for, but we thank you for choosing to stay with us and for sharing your feedback.
Kind regards,
Javier Rodríguez
Hotel manager Beatriz Playa & Spa****
Thank you for sharing your feedback with us. We are sorry to hear that your stay did not fully meet your expectations. We appreciate your comments regarding the rooms, facilities, food variety, and overall experience, and we will take them into consideration as we continue to improve our services.
We are pleased to hear that you found our cleaning team friendly, and we appreciate your positive comments about our location and the island of Lanzarote.
We regret that we were not able to provide the experience you were hoping for, but we thank you for choosing to stay with us and for sharing your feedback.
Kind regards,
Javier Rodríguez
Hotel manager Beatriz Playa & Spa****
Viaggiatore in famiglia
Data del commento: 28 lug 2026
Nice area but choose different hotel
Location is wonderful, great walks both ways along the sea front, beach on the doorstep with was just lovely.. Will definitely go back to this area, but not the hotel. Hotel definitely needs a renovation. Food was hit & miss, not all drinks were always available, and if you asked why you got a shrug food all over restaurant floor, no one bothering to clean it (although the holidaymakers didn’t help by not picking up what they dropped) all this contributed to cockroaches. Pool area was crammed and dirty too, never saw anyone clean it up. Overheard several people complain about the cleanliness, only for the hotel just to defend it, no action ever taken. Crazy golf was very worn out, although we did see that they were starting to repair it as we left. Our extra bed wasn’t made up for our arrival, when we opened the sofa bed, filthy yellow stained sheet greeted us… not a great first impression. We avoided a lot of time in the hotel, the outside area was just nicer!
Risposta dell'hotel
Data del commento: 29 lug 2026
Dear Guest,
Thank you for taking the time to share your detailed feedback. While we are delighted to hear that you enjoyed our wonderful location and the beautiful surroundings, we are truly sorry that other aspects of your stay did not meet your expectations.
Please accept our sincere apologies for the issues you experienced regarding cleanliness, your room, and our facilities. Your comments have been shared with the relevant teams, as they help us identify where improvements are needed and ensure we provide a better experience for all our guests.
We genuinely appreciate your feedback and hope you will give us the opportunity to welcome you back in the future and provide you with the stay you were expecting.
Kind regards,
Javier Rodríguez
Director hotel Beatriz Playa & Spa****
Thank you for taking the time to share your detailed feedback. While we are delighted to hear that you enjoyed our wonderful location and the beautiful surroundings, we are truly sorry that other aspects of your stay did not meet your expectations.
Please accept our sincere apologies for the issues you experienced regarding cleanliness, your room, and our facilities. Your comments have been shared with the relevant teams, as they help us identify where improvements are needed and ensure we provide a better experience for all our guests.
We genuinely appreciate your feedback and hope you will give us the opportunity to welcome you back in the future and provide you with the stay you were expecting.
Kind regards,
Javier Rodríguez
Director hotel Beatriz Playa & Spa****
Viaggiatore in famiglia
UK
Data del commento: 15 giu 2026
Periodo del soggiorno: mag 2026
Please do not go !
Jet2 & the hotel said because when I was unconscious - the hotel asked if I wanted an ambulance - no complaint is upheld !
Many witnesses said no ambulance was called - lifeguards did not call or offer one - lifeguards only spoke to other hoilday makes because I was out cold! The fact the hotel continues to lie is very worrying! ( now been contacted by 4 others who have had similar incidents at this hotel )
I am aware that I had an unusually bad experience at this hotel, but I still want to leave feedback so that others can plan accordingly.
I am also aware that Lanzarote is a resource-poor island, so I was not expecting luxury. The island did not have its first water desalination plant until 1964, and drinking water was only distributed through the public network from 1965 onwards. Almost everything needed on the island has to be imported at significant cost. However, staff and service are what make a hotel, and unfortunately this hotel lacked both. In my opinion, there was also a serious lack of appropriate medical care following my accident.
Some changes were made after my accident, but the underlying issues were never resolved.
I would also like to thank every English person who spoke to us and helped us during our stay. You were the people who made this holiday bearable.
* I emailed before my arrival to advise the hotel of my disabilities and received a quick reply confirming that the necessary adjustments would be made. They were not.
* Upon arrival, my room was not ready, and we were told to get drinks from the restaurant bar. The pumps were shut, so we had to queue elsewhere for drinks after being on the road since 2 a.m. not a great welcome.
* There were no sunbeds or chairs available, so we left the hotel and sat on the sea wall while waiting for our room. Not a great start.
* Despite advising the hotel prior to arrival that I required a room on the lowest floor, we were placed on the top floor. I requested to be moved and was told they would look into it. They never did.
* We went straight to the pool area. While looking for a sunbed, I slipped on the floor, knocked myself unconscious, and landed in the water. I was helped by several English guests, but the hotel did not call an ambulance, and the lifeguards were not first-aid trained. One lifeguard placed a latex glove filled with ice directly onto my face, which caused ice burns.
* Several people slipped around the pool and on the slope during the week. The hotel put a new warning sign while I was there, not where I fell though.
* later after my fall, I returned to my room. Following several hours of vomiting, I went to find a cleaner for help. She cleaned around me while I was lying on the floor and did not seek assistance for me. ( this is particularly scary as a single mum in a foreign country )
I later went to reception and asked for a doctor. I was told that I should not have sent the ambulance away at the poolside. I did no such thing, and no one reported seeing an ambulance. No doctor attended, and I was not given the information I needed to arrange transport to a hospital.
Had I not still been vomiting and suffering from dizziness, I would probably have stayed and pushed the issue further. However, there was also another couple at reception who were understandably upset because they had been placed in a room with steps despite their son being wheelchair-bound. They were also being refused a room change.
It was only the following day, after I spoke to Jet2, that the hotel brought me a shower seat, as I was still struggling with dizziness. Once Jet2 saw my injuries, I was moved to a lower-floor room. However, the room we had originally been given on Floor 3 was actually in much better condition than the replacement room on Floor 1.
Two days later, I asked reception to call me a taxi so I could visit a doctor. The receptionist did not know where to get one and instead directed me to walk to a chemist.
I have significant injuries, including a suspected fractured ribs and have been offered morphine to manage the pain on my hospital admiration back in the uk.
I found the lady in one of the hotel shops extremely rude. She refused to sell us a swimming aid or inflatable ring. My son could not touch the bottom of the pool, and I was unable to properly support him because I could barely move my right arm following the fall. Once again, other holidaymakers were far more helpful than the hotel staff. I think this was the final straw for my son.
In contrast, the lady in the second downstairs shop that sold clothing and accessories was lovely and extremely helpful, but only found her open on the last night.
I found the food basic and repetitive, with the same options available every day. Given the challenges of importing food onto the island, I can understand the limitations, and it was manageable for a few nights. However, the menu could easily have been rotated more frequently, and it was not.
The location is excellent, and the hotel itself is actually very beautiful. Many of the issues appeared to be related to the building's age and maintenance.
During my stay, I became locked inside a toilet. Several other guests told me they had reported the same problem the previous day after also becoming trapped.
The air conditioning did not work in our original first-floor room, and many of the arcade machines simply took your money without working.
The sunbeds are reserved very early in the morning and run out quickly. While I normally dislike reserving sunbeds, it became necessary because otherwise you would lose your bed even if you only left briefly to use the toilet, as there’s more people than beds.
Overall, the hotel has a fantastic location and could be excellent. Unfortunately, poor customer service, inadequate handling of medical emergencies, and unresolved maintenance issues significantly affected our holiday.
Many witnesses said no ambulance was called - lifeguards did not call or offer one - lifeguards only spoke to other hoilday makes because I was out cold! The fact the hotel continues to lie is very worrying! ( now been contacted by 4 others who have had similar incidents at this hotel )
I am aware that I had an unusually bad experience at this hotel, but I still want to leave feedback so that others can plan accordingly.
I am also aware that Lanzarote is a resource-poor island, so I was not expecting luxury. The island did not have its first water desalination plant until 1964, and drinking water was only distributed through the public network from 1965 onwards. Almost everything needed on the island has to be imported at significant cost. However, staff and service are what make a hotel, and unfortunately this hotel lacked both. In my opinion, there was also a serious lack of appropriate medical care following my accident.
Some changes were made after my accident, but the underlying issues were never resolved.
I would also like to thank every English person who spoke to us and helped us during our stay. You were the people who made this holiday bearable.
* I emailed before my arrival to advise the hotel of my disabilities and received a quick reply confirming that the necessary adjustments would be made. They were not.
* Upon arrival, my room was not ready, and we were told to get drinks from the restaurant bar. The pumps were shut, so we had to queue elsewhere for drinks after being on the road since 2 a.m. not a great welcome.
* There were no sunbeds or chairs available, so we left the hotel and sat on the sea wall while waiting for our room. Not a great start.
* Despite advising the hotel prior to arrival that I required a room on the lowest floor, we were placed on the top floor. I requested to be moved and was told they would look into it. They never did.
* We went straight to the pool area. While looking for a sunbed, I slipped on the floor, knocked myself unconscious, and landed in the water. I was helped by several English guests, but the hotel did not call an ambulance, and the lifeguards were not first-aid trained. One lifeguard placed a latex glove filled with ice directly onto my face, which caused ice burns.
* Several people slipped around the pool and on the slope during the week. The hotel put a new warning sign while I was there, not where I fell though.
* later after my fall, I returned to my room. Following several hours of vomiting, I went to find a cleaner for help. She cleaned around me while I was lying on the floor and did not seek assistance for me. ( this is particularly scary as a single mum in a foreign country )
I later went to reception and asked for a doctor. I was told that I should not have sent the ambulance away at the poolside. I did no such thing, and no one reported seeing an ambulance. No doctor attended, and I was not given the information I needed to arrange transport to a hospital.
Had I not still been vomiting and suffering from dizziness, I would probably have stayed and pushed the issue further. However, there was also another couple at reception who were understandably upset because they had been placed in a room with steps despite their son being wheelchair-bound. They were also being refused a room change.
It was only the following day, after I spoke to Jet2, that the hotel brought me a shower seat, as I was still struggling with dizziness. Once Jet2 saw my injuries, I was moved to a lower-floor room. However, the room we had originally been given on Floor 3 was actually in much better condition than the replacement room on Floor 1.
Two days later, I asked reception to call me a taxi so I could visit a doctor. The receptionist did not know where to get one and instead directed me to walk to a chemist.
I have significant injuries, including a suspected fractured ribs and have been offered morphine to manage the pain on my hospital admiration back in the uk.
I found the lady in one of the hotel shops extremely rude. She refused to sell us a swimming aid or inflatable ring. My son could not touch the bottom of the pool, and I was unable to properly support him because I could barely move my right arm following the fall. Once again, other holidaymakers were far more helpful than the hotel staff. I think this was the final straw for my son.
In contrast, the lady in the second downstairs shop that sold clothing and accessories was lovely and extremely helpful, but only found her open on the last night.
I found the food basic and repetitive, with the same options available every day. Given the challenges of importing food onto the island, I can understand the limitations, and it was manageable for a few nights. However, the menu could easily have been rotated more frequently, and it was not.
The location is excellent, and the hotel itself is actually very beautiful. Many of the issues appeared to be related to the building's age and maintenance.
During my stay, I became locked inside a toilet. Several other guests told me they had reported the same problem the previous day after also becoming trapped.
The air conditioning did not work in our original first-floor room, and many of the arcade machines simply took your money without working.
The sunbeds are reserved very early in the morning and run out quickly. While I normally dislike reserving sunbeds, it became necessary because otherwise you would lose your bed even if you only left briefly to use the toilet, as there’s more people than beds.
Overall, the hotel has a fantastic location and could be excellent. Unfortunately, poor customer service, inadequate handling of medical emergencies, and unresolved maintenance issues significantly affected our holiday.
Risposta dell'hotel
Data del commento: 18 giu 2026
Dear guest,
Thank you for taking the time to share your feedback. We are sincerely sorry to read about your experience and regret that your stay did not meet your expectations.
The safety and wellbeing of our guests are extremely important to us, and we take your comments regarding the incident, the assistance provided, and our customer service very seriously. While we understand that your perception of the events differs from the information available to us, we respect your views and appreciate you bringing your concerns to our attention.
We are pleased that you enjoyed the hotel's location and found some members of our team helpful. Your feedback has been shared with the relevant departments as part of our ongoing efforts to improve our facilities and services.
We wish you a full and speedy recovery and thank you again for your comments.
Kind regards,
Javier Rodríguez
Hotel manager Beatriz Playa & Spa****
Thank you for taking the time to share your feedback. We are sincerely sorry to read about your experience and regret that your stay did not meet your expectations.
The safety and wellbeing of our guests are extremely important to us, and we take your comments regarding the incident, the assistance provided, and our customer service very seriously. While we understand that your perception of the events differs from the information available to us, we respect your views and appreciate you bringing your concerns to our attention.
We are pleased that you enjoyed the hotel's location and found some members of our team helpful. Your feedback has been shared with the relevant departments as part of our ongoing efforts to improve our facilities and services.
We wish you a full and speedy recovery and thank you again for your comments.
Kind regards,
Javier Rodríguez
Hotel manager Beatriz Playa & Spa****
Posizione ottima
Las Palmas, Lanzarote, 35510, Spagna|11,61 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
fino a 1 anni
Gratis
Animali domestici non ammessi
Colazione disponibile
Prezzo colazione
243 Kč (circa 10 EUR) a persona
Siete pregati di comunicare in anticipo a Hotel Beatriz Playa & Spa l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione. Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. Le prenotazioni relative a [5] o più camere potrebbero comportare condizioni differenti e costi aggiuntivi. Il trattamento di mezza pensione include la colazione e la cena. Le bevande sono escluse. Per la cena al ristorante gli uomini sono tenuti a indossare pantaloni lunghi. Dovrete effettuare il pagamento all’arrivo. L’accesso alla spa è riservato agli ospiti di almeno 14 anni.
Si prega di notare che, ai sensi del regio decreto 933/2021, in vigore dal 1° febbraio 2025, gli hotel in Spagna potrebbero richiedere determinate informazioni personali al momento del check-in, tra cui, a titolo esemplificativo ma non esaustivo, documenti di identità, indirizzo, e-mail e numero di telefono per gli ospiti di età pari o superiore a 14 anni, nonché la prova della relazione con minori di 14 anni.
L’hotel accetta i seguenti metodi di pagamento:
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Hotel Beatriz Playa & Spa: domande frequenti
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