诺艾尔
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酒店简况
最早入住时间： | 16:00 |
|---|---|
最晚退房时间： | 11:00 |
宠物 | 可携带宠物，需额外收费 |
设施
Wi-Fi
停车
空调
健身中心
前台 24 小时服务
餐厅
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诺艾尔
Set in Nashville, 400 metres from Ryman Auditorium, Noelle offers accommodation with free bikes, private parking, a fitness centre and a shared lounge. This 4-star hotel offers room service, a 24-hour front desk and free WiFi.
评价出处：
商务旅客
评价日期：2026年8月21日
入住日期：2026年8月
Beautiful Hotel, Exceptional Hospitality & the Perfect Nashville Stay
I had such a wonderful stay at Hotel Noelle while in Nashville for a two-day business conference. From the moment I arrived, the hospitality was exceptional. The staff was incredibly warm, welcoming, and attentive, and they truly made me feel taken care of throughout my stay.
The hotel itself is absolutely beautiful. Every detail feels thoughtfully designed, and the amenities, common spaces, and guest rooms have such an elegant, unique feel while still being comfortable and inviting. It was the perfect setting for a business trip and made my time away feel a little more special.
Hotel Noelle has a wonderful way of combining beautiful surroundings with genuine Southern hospitality. I would absolutely stay here again and highly recommend it for anyone visiting Nashville for business or pleasure. Thank you to the entire Hotel Noelle team for such a lovely experience!
The hotel itself is absolutely beautiful. Every detail feels thoughtfully designed, and the amenities, common spaces, and guest rooms have such an elegant, unique feel while still being comfortable and inviting. It was the perfect setting for a business trip and made my time away feel a little more special.
Hotel Noelle has a wonderful way of combining beautiful surroundings with genuine Southern hospitality. I would absolutely stay here again and highly recommend it for anyone visiting Nashville for business or pleasure. Thank you to the entire Hotel Noelle team for such a lovely experience!
酒店回复
评价日期：2026年8月23日
Thank you for such a thoughtful review and glowing recommendation!
I'm delighted to hear that Noelle provided the perfect setting for your business conference, combining thoughtful design with warm, attentive Southern hospitality. Making travel feel seamless, comfortable, and special is exactly what we strive for, and I will be sure to share your generous praise with our entire team.
We look forward to welcoming you back to Noelle on your next visit to Nashville, whether for work or leisure!
Paul Remy
Noelle - Director of Rooms
I'm delighted to hear that Noelle provided the perfect setting for your business conference, combining thoughtful design with warm, attentive Southern hospitality. Making travel feel seamless, comfortable, and special is exactly what we strive for, and I will be sure to share your generous praise with our entire team.
We look forward to welcoming you back to Noelle on your next visit to Nashville, whether for work or leisure!
Paul Remy
Noelle - Director of Rooms
情侣
评价日期：2026年8月19日
入住日期：2026年8月
Gorgeous property, robotic experience.
The Noelle is genuinely gorgeous. The design and atmosphere lived up to the hype, and check-in was smooth and easy. At over $200 a night, the room itself felt like a fair value for the experience.
A few things kept this from being a 5 star stay. We were there to celebrate a special occasion, but it was never once acknowledged in any of our communications with the hotel; aside from one lovely front desk staff member who took the time to answer our questions about our dining credit and made us feel genuinely welcomed. The automated texting system felt disjointed and impersonal, more like a chatbot cycling through promos than a team that had read our reservation notes.
The bigger issue: we didn't find out valet was $70/night until we asked the valet attendant ourselves on our way to dinner. That's a significant cost that should be disclosed at booking or check-in, not something guests have to stumble onto.
The bones of a great stay are all there. A beautiful and historic property, easy logistics, and kind staff when we reached them directly. I'd love to see the pricing be more transparent and the guest messaging feel less like a marketing feed.
A few things kept this from being a 5 star stay. We were there to celebrate a special occasion, but it was never once acknowledged in any of our communications with the hotel; aside from one lovely front desk staff member who took the time to answer our questions about our dining credit and made us feel genuinely welcomed. The automated texting system felt disjointed and impersonal, more like a chatbot cycling through promos than a team that had read our reservation notes.
The bigger issue: we didn't find out valet was $70/night until we asked the valet attendant ourselves on our way to dinner. That's a significant cost that should be disclosed at booking or check-in, not something guests have to stumble onto.
The bones of a great stay are all there. A beautiful and historic property, easy logistics, and kind staff when we reached them directly. I'd love to see the pricing be more transparent and the guest messaging feel less like a marketing feed.
酒店回复
评价日期：2026年8月23日
Thank you for your thoughtful feedback.
I'm glad you loved our design, atmosphere, and the warm hospitality from our front desk team. However, I apologize that your special occasion was missed and that our digital communication felt impersonal. We want our messaging to support genuine connection, and I am reviewing our workflows to ensure special details are always recognized.
Regarding parking, while our valet rates are listed on our website and on signage at the valet stand outside the entrance, I understand how missing that upfront is frustrating. I am working with our team to ensure pricing is clearly reinforced at check-in.
We truly appreciate your insights and hope to welcome you back for the seamless, celebratory stay you deserve.
Paul Remy
Noelle - Director of Rooms
I'm glad you loved our design, atmosphere, and the warm hospitality from our front desk team. However, I apologize that your special occasion was missed and that our digital communication felt impersonal. We want our messaging to support genuine connection, and I am reviewing our workflows to ensure special details are always recognized.
Regarding parking, while our valet rates are listed on our website and on signage at the valet stand outside the entrance, I understand how missing that upfront is frustrating. I am working with our team to ensure pricing is clearly reinforced at check-in.
We truly appreciate your insights and hope to welcome you back for the seamless, celebratory stay you deserve.
Paul Remy
Noelle - Director of Rooms
匿名旅客
评价日期：2026年8月23日
入住日期：2026年8月
Early check in fee of $125. And then air didn’t work. Took forever for maintenance to come. Annoyed I paid for a hot room. Room charge for one of the bars that wasn’t ours. Guy said he had to get manager to remove. Thought that was weird. Have to check my bill to make sure charge comes off. Views from roof top were nice. Coffee and water bar on each floor was nice. Location was good for broadway and painters alley. Just a big hill to walk up from broadway to get to hotel. Ugly bagel across street was good. And beniet place also across street. Walgreens near by too.
商务旅客
评价日期：2026年8月21日
入住日期：2026年8月
First time at Noelle Nashville
Had a great stay at Noelle Nashville. Rooms were nice, clean and unique. Very charming place in the heart of downtown Nashville. Had exceptional service from staff member Trevani- who works the front desk. The staff are very helpful.
酒店回复
评价日期：2026年8月23日
Thank you for the fantastic review!
I'm thrilled to hear you enjoyed your first stay with us and loved the charm, cleanliness, and unique design of our rooms in the heart of downtown Nashville. Trevani is truly a wonderful part of our front desk team, and I will be sure to pass along your special recognition and praise to them and the rest of our staff.
We look forward to welcoming you back to Noelle on your next visit to Music City!
Paul Remy
Noelle - Director of Rooms
I'm thrilled to hear you enjoyed your first stay with us and loved the charm, cleanliness, and unique design of our rooms in the heart of downtown Nashville. Trevani is truly a wonderful part of our front desk team, and I will be sure to pass along your special recognition and praise to them and the rest of our staff.
We look forward to welcoming you back to Noelle on your next visit to Music City!
Paul Remy
Noelle - Director of Rooms
情侣
评价日期：2026年8月21日
入住日期：2026年8月
Love Nashville but experience was tainted by Noelle
Noelle Nashville Hotel Review:
A wonderful Nashville experienced was severely tainted by the attempt by The Noelle Hotel to tack on our bill just prior to checkout a “Smoking Violation” fee of $358. Neither my wife nor I, both 72 years old, have ever smoked, vaped tobacco or marijuana as the “violation” detected. When notified of the charge by text message, stating the violation and for questions check with the front desk. At 10 AM, I spoke with the two front desk representatives who immediately acted like deer in headlights and said there is nothing they could do about the violation. Why then did the fee notification state, see front desk. Neither were qualified to say anything other than Paul Remy (Director of Rooms) would contact me and he was currently on property. We waited until checkout time at 11 AM for Mr. Remy, and then checked out, again expressing our dispute with the charge and repeated that we would be available until 11:45AM for Mr. Remy to speak with us. The one Front Desk Rep provided a “print out” of the violation according to the REST Detection System. Still no Mr. Remy and we departed for our flight.
The day after we returned home, I again emailed Mr. Remy explaining that neither of us have ever smoked or vaped and the REST system generated a false positive violation. Again, no response. In the meantime, I received an email from Geoff Young (Managing Director), so I called Noelle requesting Mr. Young. My call was transferred to Mr. Young’s voicemail. Again, no response. I then called Mr. Remy’s office number (613 610 7828) and conveniently his mailbox was full.
Waiting yet another day with no response from anyone at Noelle, I contacted my credit card company to dispute the charge. After a detailed explanation about the entire situation and the lack of response from anyone in management at Noelle, the charge dispute was resolved in my favor.
Surprise, last evening, Mr. Remy finally called, after I once again explained the entire issue and our non-smoking lifetimes, he said they would remove the charge. I informed him my credit card company had already granted my dispute, which I am confident Noelle had already been notified of the dispute and that it had been resolved in my favor. I then inquired if there were any other offers to heal our aggravation for our time and the complete ignoring by Noelle staff. Mr. Remy stated that nothing else would be offered.
Perhaps the random issuance of “smoking violations” is partially to have positive ROI for the expensive REST system installation and the on-going annual subscription maintenance and support fees the system requires.
After experiencing the attempted additional bogus fee, I more carefully looked at the Noelle provided Information Invoice. I noticed that the Credit Card processing fee is also excessive, at 4%. Typical credit card processing fees range from 1.5-3%, and higher use facilities gain the lower rate. Obviously, a Hotel such as Noelle with rooms, coffee shop and restaurant under one roof would qualify for a lower rate. Perhaps just another way to add to the profitability of the facility with a hidden fee. Most guests probably do not really look at additional fees.
My next step is to contact management at Makeready, the management company that runs Noelle and several other hotels owned by investment company Rockbridge.
At this point, I cannot even give Noelle a one-star rating, customer service and their response is perhaps the worst I have experienced during a lifetime of travel.
A wonderful Nashville experienced was severely tainted by the attempt by The Noelle Hotel to tack on our bill just prior to checkout a “Smoking Violation” fee of $358. Neither my wife nor I, both 72 years old, have ever smoked, vaped tobacco or marijuana as the “violation” detected. When notified of the charge by text message, stating the violation and for questions check with the front desk. At 10 AM, I spoke with the two front desk representatives who immediately acted like deer in headlights and said there is nothing they could do about the violation. Why then did the fee notification state, see front desk. Neither were qualified to say anything other than Paul Remy (Director of Rooms) would contact me and he was currently on property. We waited until checkout time at 11 AM for Mr. Remy, and then checked out, again expressing our dispute with the charge and repeated that we would be available until 11:45AM for Mr. Remy to speak with us. The one Front Desk Rep provided a “print out” of the violation according to the REST Detection System. Still no Mr. Remy and we departed for our flight.
The day after we returned home, I again emailed Mr. Remy explaining that neither of us have ever smoked or vaped and the REST system generated a false positive violation. Again, no response. In the meantime, I received an email from Geoff Young (Managing Director), so I called Noelle requesting Mr. Young. My call was transferred to Mr. Young’s voicemail. Again, no response. I then called Mr. Remy’s office number (613 610 7828) and conveniently his mailbox was full.
Waiting yet another day with no response from anyone at Noelle, I contacted my credit card company to dispute the charge. After a detailed explanation about the entire situation and the lack of response from anyone in management at Noelle, the charge dispute was resolved in my favor.
Surprise, last evening, Mr. Remy finally called, after I once again explained the entire issue and our non-smoking lifetimes, he said they would remove the charge. I informed him my credit card company had already granted my dispute, which I am confident Noelle had already been notified of the dispute and that it had been resolved in my favor. I then inquired if there were any other offers to heal our aggravation for our time and the complete ignoring by Noelle staff. Mr. Remy stated that nothing else would be offered.
Perhaps the random issuance of “smoking violations” is partially to have positive ROI for the expensive REST system installation and the on-going annual subscription maintenance and support fees the system requires.
After experiencing the attempted additional bogus fee, I more carefully looked at the Noelle provided Information Invoice. I noticed that the Credit Card processing fee is also excessive, at 4%. Typical credit card processing fees range from 1.5-3%, and higher use facilities gain the lower rate. Obviously, a Hotel such as Noelle with rooms, coffee shop and restaurant under one roof would qualify for a lower rate. Perhaps just another way to add to the profitability of the facility with a hidden fee. Most guests probably do not really look at additional fees.
My next step is to contact management at Makeready, the management company that runs Noelle and several other hotels owned by investment company Rockbridge.
At this point, I cannot even give Noelle a one-star rating, customer service and their response is perhaps the worst I have experienced during a lifetime of travel.
酒店回复
评价日期：2026年8月23日
Thank you for taking the time to share your candid feedback.
I sincerely apologize for the frustration, delay, and inconvenience you experienced surrounding the smoking notification and fee dispute during your stay. We strive to provide transparent, attentive, and prompt communication, and it is clear from your experience that our follow-up and initial on-property communication fell short of the standard we aim to uphold.
While we rely on specialized detection technology to protect our 100% smoke-free environment, we also understand that human review is essential when disputes arise. Although the charge was removed upon review, I deeply regret that the process caused you such stress and that our responsiveness did not meet your expectations while you were traveling.
Your feedback regarding front desk communication, response times, and billing transparency has been shared directly with our executive leadership team as we actively refine our procedures. We take your perspective seriously and appreciate you bringing these details to our attention.
Paul Remy
Noelle - Director of Rooms
I sincerely apologize for the frustration, delay, and inconvenience you experienced surrounding the smoking notification and fee dispute during your stay. We strive to provide transparent, attentive, and prompt communication, and it is clear from your experience that our follow-up and initial on-property communication fell short of the standard we aim to uphold.
While we rely on specialized detection technology to protect our 100% smoke-free environment, we also understand that human review is essential when disputes arise. Although the charge was removed upon review, I deeply regret that the process caused you such stress and that our responsiveness did not meet your expectations while you were traveling.
Your feedback regarding front desk communication, response times, and billing transparency has been shared directly with our executive leadership team as we actively refine our procedures. We take your perspective seriously and appreciate you bringing these details to our attention.
Paul Remy
Noelle - Director of Rooms
黄金地段
200 4th Ave N, 纳什维尔, 37219, 美国|距离市中心 0.51公里
入住和退房
最早入住时间：
16:00
最晚退房时间：
11:00
实用资讯
可携带宠物，需额外收费
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