Palihouse Santa Barbara
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets allowed with an extra charge |
Amenities
More about Palihouse Santa Barbara
Palihouse Santa Barbara
Set in Santa Barbara, 2.2 km from East Beach, Palihouse Santa Barbara offers accommodation with an outdoor swimming pool, private parking, a fitness centre and a garden. Boasting room service, this property also has a restaurant and a terrace.
US
Comment: 10 Jul 2026
Stayed in: Jul 2026
Beautiful!
Hotel response
Comment: 11 Jul 2026
Thank you so much for your wonderful review! We're delighted to hear you enjoyed your stay and that our property stood out to you! It's great to know you appreciated the peaceful atmosphere and our indoor and outdoor spaces. We look forward to welcoming you back for another memorable stay soon!
Best regards,
Silvia Rubio, General Manager
Comment: 28 Aug 2026
Stayed in: Aug 2026
Exceptional in every way!
Hotel response
Comment: 31 Aug 2026
Thank you for your wonderful review! It was truly our pleasure to welcome your family to The PaliHouse for such a special occasion. We’re delighted to hear that you enjoyed the hotel and the amenities we offer.
We’re especially grateful for your kind words about our team, as we strive to make every stay feel welcoming, comfortable, and memorable.
We hope to welcome you all back for another getaway soon!
Best regards,
Silvia Rubio
General Manager
Comment: 5 Aug 2026
Stayed in: Aug 2026
Pretty hotel, but not worth the value.
Quiet hotel, with the exception that we were awakened both mornings at 6am to a crying baby and toddlers. The hotel service was non existent. When checking in after a very long drive on a Monday night, the desk girl who had the welcoming personality of a wet mop did not greet us, nor a offer a welcome, nor “how was your travels? Just asked for my credit card. Very surprising and disappointing as this was our first impression of the hotel we paid over $600 ++ a night. A very expensive room rate for the value received.
Hotel response
Comment: 7 Aug 2026
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our clean and well-designed rooms, found the hotel quiet overall, and especially appreciated the breakfast omelet.
That said, we are truly sorry that several aspects of your stay did not meet your expectations. Most importantly, your arrival experience fell far short of the warm welcome we strive to provide. A genuine, friendly check-in is essential, and we regret that our team did not make a positive first impression after your long drive. We will be addressing your comments with our staff to reinforce the level of hospitality our guests deserve.
We also apologize for the disturbance caused by noise from other guests during the early morning hours. While this is not the experience we want for our visitors, we understand how disruptive it can be to your rest.
We appreciate your feedback regarding the in-room amenities, refreshments, and overall value of your stay. Comments such as yours help us identify opportunities to improve both our offerings and guest experience.
Thank you again for your review. We hope you will consider giving us another opportunity in the future.
Best Regards
Silvia Rubio
General Manager
Comment: 20 Jul 2026
Stayed in: Jul 2026
Friendly, but severely lacking in amenities for such an expensive hotel.
There are Nespresso machines in the room, but there is no creamer, and there is no cream downstairs. I prefer milk in my coffee, so I needed to go to the bar and buy one there. There is no coffee station in the lobby in the morning. There is ice water during the day, but it goes away in the early evening, so if you return wanting some water before bed after a night out, your option is the tap, or the pricey bottled water they have in the fridge. With a per-night cost of $1,100 to $1,200 a night, it seems reasonable to expect coffee and water.
The staff could not have been nicer, and the food at the bar was good. I just wish the management would offer a little more in the way of small comforts to the guests.
Hotel response
Comment: 25 Jul 2026
Copilot said:
Thank you for taking the time to share such a detailed review. We're delighted to hear that you enjoyed our peaceful atmosphere, convenient location, beautiful courtyard, and, most importantly, the warm hospitality of our team. Your kind words about our staff and bar offerings mean a great deal to us.
We also sincerely appreciate your candid feedback regarding the room condition and amenities. We apologize for the issues you experienced with the sliding bathroom doors and understand how disruptive the noise and functionality concerns could be during your stay. Our team will review these maintenance items to ensure they are addressed promptly.
We are equally sorry that our in-room coffee setup and water offerings did not meet your expectations. We understand your comments regarding the availability of milk, coffee service, and drinking water, particularly given the level of comfort you expected during your stay. Feedback such as yours is invaluable as we continually evaluate ways to enhance the guest experience.
Thank you again for recognizing the efforts of our team while also highlighting areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the level of comfort and value you expected.
Warm regards
Silvia Rubio
General Manager
Comment: 4 Jul 2026
Stayed in: Jul 2026
Coffee and water. The simple things to get right!
Hotel response
Comment: 8 Jul 2026
Thank you for your feedback. We truly appreciate you taking the time to share your experience.
We are sorry to hear that your stay did not meet the expectations that come with a luxury hotel experience. We understand how important simple comforts like convenient access to water and coffee can be, and we regret that these aspects of your stay left you disappointed.
Your comments regarding complimentary water, the timing and availability of coffee service, and the availability of creamer have been shared with our team for review. While we're pleased that you enjoyed the beauty of the property, we recognize that thoughtful amenities and attention to detail play a significant role in the overall guest experience.
We sincerely value your feedback, as it helps us identify areas where we can improve. Thank you again for your candid comments, and we wish you all the best in your future travels.
Best Regards
Silvia Rubio
General Manager
Excellent location
915 Garden Street, Santa Barbara, 93101, United States|0.37 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
