Clouds Hotel
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In sintesi
Check-in dalle ore: | 14:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Animali | Animali domestici non ammessi |
Servizi
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Clouds Hotel
Clouds Hotel si trova a Tashkent. Tra i servizi di questa struttura c’è una sala comune e il servizo in camera, oltre al WiFi gratuito in tutta la struttura.
Data del commento: 4 dic 2025
Periodo del soggiorno: ott 2025
Data del commento: 31 ott 2025
This property has engaged in what I consider false advertising and breach of contract. We specifically booked this hotel because the listing clearly stated the availability of a massage room, which was a decisive factor for us after a long flight. Upon arrival, we discovered that no such facility exists. This constitutes a material misrepresentation of services and a violation of the principle of good faith in consumer transactions.
Furthermore, we booked a twin room with two separate beds, yet were assigned a room with one double bed. The room size was also grossly misrepresented — advertised as 18 m², but in reality, it was barely 10 m² (approximately 3.0 x 3.2 m) plus a narrow corridor of about 3.6 m². This is not a minor discrepancy; it is deliberate deceptive marketing.
Essential amenities such as the shaving kit and cosmetic set — explicitly mentioned in the room description — were missing. After repeated complaints at the reception, staff finally located one “last” cosmetic set, which unbelievably contained a used nail file and no skin-cleansing products. I was even told that the razor might be found later, and that the rest of the kits had “run out.” This is gross negligence and a clear failure to provide paid services.
In legal terms, this experience amounts to misrepresentation, non-performance of contractual obligations, and violation of consumer protection rights. The overall condition and service of this hotel fall far below any acceptable hospitality standards.
I strongly advise future guests to avoid this property at all costs. It is not a hotel — it is a disgrace.
Posizione eccellente
Sumbula str. 64, Taskent, 100060, Uzbekistan|3,47 km dal centro
Check-in e check-out
Check-in dalle ore:
14:00
Check-out entro le ore:
12:00
Informazioni utili
Animali domestici non ammessi
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.