Jackalope Hotel
+ 71
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | Do tohoto hotelu pustí pouze dospělé |
Vybavení
Wi-Fi
Parkování
Klimatizace
Bazén
Fitcentrum
Lázně
Jackalope Hotel: hodnocení
Hodnocení na 
Pár
Komentář přidán: 12. 5. 2026
Ubytován/a od květen 2026
Excellent resort
The accommodation, food and service were all exceptionally good. Their wines are also very good and I highly recommend their wine matching with dinner. The property is exceptionaly well maintained.
Reakce hotelu
Komentář přidán: 20. 5. 2026
Hi there
Thank you for taking the time to provide Jackalope with a five star review - we very much appreciate it. We're delighted to hear you enjoyed our LL Vineyard wines and were able to have the matching wine option whilst dining in our hatted restaurant Doot Doot Doot. Our Maintenance Manager will also be thrilled to hear your feedback on the condition of the hotel.
Thanks again and we hope to welcome you back soon.
Kind regards
Clare Hoffman, General Manager
Thank you for taking the time to provide Jackalope with a five star review - we very much appreciate it. We're delighted to hear you enjoyed our LL Vineyard wines and were able to have the matching wine option whilst dining in our hatted restaurant Doot Doot Doot. Our Maintenance Manager will also be thrilled to hear your feedback on the condition of the hotel.
Thanks again and we hope to welcome you back soon.
Kind regards
Clare Hoffman, General Manager
Pár
Komentář přidán: 14. 7. 2026
Jackelope crossed off the bucket list.
The view from our room was excellent while everything else was good. Staff were friendly and helpful, the location is good, the breakfasts were good.
Ned was comfortable and the room a good size. Decor is minimalistic with black and neon accents.
Ned was comfortable and the room a good size. Decor is minimalistic with black and neon accents.
Reakce hotelu
Komentář přidán: 15. 7. 2026
Hello
Thank you for your lovely feedback. We're delighted to hear you enjoyed your stay - and especially that you were able to cross us off your bucket list.
We do hope we have the chance to welcome you back again - perhaps in the summer, when the vineyard is leafy green?
Thank you for your lovely feedback. We're delighted to hear you enjoyed your stay - and especially that you were able to cross us off your bucket list.
We do hope we have the chance to welcome you back again - perhaps in the summer, when the vineyard is leafy green?
Pár
Komentář přidán: 13. 7. 2026
Extremely disappointed
Stunning property and above average room. Disappointing experience. The room had a rattle in it related to the fridge and air con system that went off 30 times through the night. In addition we were told the spa would be at 36 degrees, it was not and was freezing. They warmed it up and finally at 9.30pm after it would typically be closed it was warm. This was after our dinner when we didn't really want to go. Now the dinner- doot doot- over priced, bland rubbery food. The menu did not clearly state there would be a 10% weekend surcharge, nor did the staff state it. The abalone was like rubber- we told the server and never heard anything back about it, I have ate abalone many times and this was plain and simple overcooked and cooked wrongly. This was a anniversary weekend and was really a waste of $1100 for one night. The meal was $440 and the food was so bland and small. We made the staff aware who just kept saying happy anniversary, but they didn't do anything about it. In addition the trip included wine tasting that was done like an express visit, one glass was offered for the whole wine taste and no washing out or new ones given. Would not recommend this place and would not be keen to come back- so bitterly disappointed. i know the comment will get met with a thanks for your feedback from management and we will give feedback to the relevant areas, but really that is not enough- for an experience that was supposed to be special and 5 stars it was barely a 2 but cost 6 stars.
Reakce hotelu
Komentář přidán: 15. 7. 2026
Hi there
Thank you for taking the time to share your experience, and we're very sorry that your anniversary celebration didn't live up to what you had hoped for.
Reading your feedback, it's clear that a number of things went wrong throughout your stay. We can completely understand why you left feeling disappointed, especially after choosing Jackalope for such a special occasion.
We're particularly sorry to hear that your comments about the abalone wasn't followed up during your dinner service. Regardless of whether we can resolve an issue in the moment, our team should always acknowledge concerns and make every effort to ensure guests feel heard. Likewise, we apologise if the weekend surcharge wasn't made clear and if the wine tasting felt rushed.
This isn't the experience we want any guest to have, and certainly not one celebrating an anniversary. We'd genuinely appreciate the opportunity to speak with you directly and better understand your visit. If you would be willing, please contact us at hello@jackalopehotels.com with your booking details so our management team can personally follow up.
Thank you again for your honest feedback. While we know we've fallen short on this occasion, we do appreciate you giving us the opportunity to learn and improve from your experience.
Thank you for taking the time to share your experience, and we're very sorry that your anniversary celebration didn't live up to what you had hoped for.
Reading your feedback, it's clear that a number of things went wrong throughout your stay. We can completely understand why you left feeling disappointed, especially after choosing Jackalope for such a special occasion.
We're particularly sorry to hear that your comments about the abalone wasn't followed up during your dinner service. Regardless of whether we can resolve an issue in the moment, our team should always acknowledge concerns and make every effort to ensure guests feel heard. Likewise, we apologise if the weekend surcharge wasn't made clear and if the wine tasting felt rushed.
This isn't the experience we want any guest to have, and certainly not one celebrating an anniversary. We'd genuinely appreciate the opportunity to speak with you directly and better understand your visit. If you would be willing, please contact us at hello@jackalopehotels.com with your booking details so our management team can personally follow up.
Thank you again for your honest feedback. While we know we've fallen short on this occasion, we do appreciate you giving us the opportunity to learn and improve from your experience.
Anonymní cestovatel
Komentář přidán: 5. 7. 2026
Ubytován/a od červen 2026
We had a lovely 3 night stay in a terrace room. Jackalope is a fantastic hotel with awesome staff. Nothing is too much trouble for them from the turn down service to the transfers to nearby restaurants. The room was spacious, very clean and wonderfully quiet for a great sleep in the very comfortable bed. The complimentary and restocked minibar is a nice bonus. If you want a night in, there's movies with popcorn and icecream.
On site breakfast is exceptional and very filling. They will happily accommodate any diet requirements off the menu too.
When you stay, don't forget to dine at Rare Hare and have a wine tasting.
I highly recommend Jackalope and we'll be back!
On site breakfast is exceptional and very filling. They will happily accommodate any diet requirements off the menu too.
When you stay, don't forget to dine at Rare Hare and have a wine tasting.
I highly recommend Jackalope and we'll be back!
Pár
AU
Komentář přidán: 29. 6. 2026
Ubytován/a od červen 2026
10/10
WOW what a property!!
From the minute you drive in and greeted by staff) Nic Kirk) Gabby and Vanessa for Yummi Wine Tasting.
To the Comp Limo service, The Gorgeous rooms with amazing views over the vineyard, Fire pit with Marshmallows, unlimited popcorn and ice-cream delivered to your room and Doot Doot for breakfast and dinner ....Yum Yum Yum
SERVICE , FOOD and Venue are all a 10/10
Thankyou Jackalope
Well definitely be Back
Kindest
brad candy
From the minute you drive in and greeted by staff) Nic Kirk) Gabby and Vanessa for Yummi Wine Tasting.
To the Comp Limo service, The Gorgeous rooms with amazing views over the vineyard, Fire pit with Marshmallows, unlimited popcorn and ice-cream delivered to your room and Doot Doot for breakfast and dinner ....Yum Yum Yum
SERVICE , FOOD and Venue are all a 10/10
Thankyou Jackalope
Well definitely be Back
Kindest
brad candy
Reakce hotelu
Komentář přidán: 30. 6. 2026
Hi Brad
Thank you so much for your wonderful review. We're delighted to hear the staff stood out to you, along with all the other inclusions and offerings on property. We also appreciate your top ratings across all facets of your stay!
We appreciate your feedback and look forward to welcoming you and your partner back for another 10/10 experience soon.
Kind regards
Clare Hoffman, General Manager
Thank you so much for your wonderful review. We're delighted to hear the staff stood out to you, along with all the other inclusions and offerings on property. We also appreciate your top ratings across all facets of your stay!
We appreciate your feedback and look forward to welcoming you and your partner back for another 10/10 experience soon.
Kind regards
Clare Hoffman, General Manager
Prozkoumejte okolí
166 Balnarring Road, Merricks North, 3926, Austrálie|1,78 km z centra města
Užitečné informace
Do tohoto hotelu pustí pouze dospělé
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Domácí mazlíčci zakázáni
Možnost snídaně
V tomto ubytování se nemohou konat rozlučky se svobodou a jiné podobné oslavy. Informujte prosím Jackalope Hotel o svém předpokládaném čase příjezdu předem. Tuto informaci můžete napsat do políčka pro zvláštní požadavky při rezervaci nebo se obraťte přímo na ubytování. Kontaktní údaje jsou uvedeny v potvrzení rezervace. Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek. Please note that there is a 1.2% charge when you pay with a (Visa, Mastercard, American Express etc) credit card.
Hotel přijímá následující platební metody:
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