Pier 21 Riverside Apartment Hotel
+ 104
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Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 10:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Parkování
Klimatizace
Bazén
Fitcentrum
Lázně
Více o hotelu Pier 21 Riverside Apartment Hotel
Pier 21 Riverside Apartment Hotel
Pier 21 is ideally situated beside the Swan River. Port Beach is less than 20 minutes’ walk away. All of the modern apartments have balconies. This apartment hotel benefits from an indoor pool with spa, as well as an outdoor swimming pool.
Hodnocení na 
Anonymní cestovatel
Komentář přidán: 28. 3. 2026
Ubytován/a od březen 2026
Very clean. Comfortable bed, hot shower, thoughtful check in and in walking distance to bars and food.
Cestující rodiny
Komentář přidán: 6. 3. 2026
Ubytován/a od březen 2026
Disappointing stay – unbearable heat, poor service, and zero care for families 1/5 stars
We stayed here for 5 nights as a family with two young children under 5, and I’m 34 weeks pregnant. What should have been a relaxing stay turned into a stressful, sleepless nightmare due to the hotel’s complete failure to address basic issues.
The air conditioning in our room did not work at all. With Perth experiencing scorching temperatures of 37°C, 39°C, and 36°C during our visit, the room was stifling and unbearable, especially at night. Our kids were restless and overheating, and as a heavily pregnant woman, I barely slept – it was exhausting and unsafe. I actually ended up in hospital from dehydration and the constant heat which brought on preeclampsia symptoms on day 3 was of our stay .
We raised this issue with reception every single day, requesting a room change multiple times because of the air conditioning. They repeatedly said they couldn’t accommodate us or had no availability, despite us being understanding and patient. On the second day, they claimed they couldn’t access our room to check/fix the aircon because of a “Do Not Disturb” sign – which was completely untrue. My sister-in-law was babysitting our children from a nearby room and personally saw staff enter our room with no sign on the door at all. This felt like a blatant excuse and showed a real lack of honesty and effort.
Service overall was terrible. Breakfast was understaffed every morning, with long waits, missing items, and minimal attention from staff. The hotel seemed indifferent to our repeated complaints and showed no urgency or empathy, especially considering our young family and my pregnancy.
The location is genuinely great – right on the river with nice views and amenities – and that’s the only positive. But without functioning air conditioning in extreme heat, none of that matters. We suffered through terrible sleeps, cranky kids, and constant discomfort for no good reason.
We will not be recommending Pier 21 to anyone and definitely won’t stay here again. Families, especially those with little ones or anyone sensitive to heat, should look elsewhere.
Avoid if you value comfort and basic customer care.
The air conditioning in our room did not work at all. With Perth experiencing scorching temperatures of 37°C, 39°C, and 36°C during our visit, the room was stifling and unbearable, especially at night. Our kids were restless and overheating, and as a heavily pregnant woman, I barely slept – it was exhausting and unsafe. I actually ended up in hospital from dehydration and the constant heat which brought on preeclampsia symptoms on day 3 was of our stay .
We raised this issue with reception every single day, requesting a room change multiple times because of the air conditioning. They repeatedly said they couldn’t accommodate us or had no availability, despite us being understanding and patient. On the second day, they claimed they couldn’t access our room to check/fix the aircon because of a “Do Not Disturb” sign – which was completely untrue. My sister-in-law was babysitting our children from a nearby room and personally saw staff enter our room with no sign on the door at all. This felt like a blatant excuse and showed a real lack of honesty and effort.
Service overall was terrible. Breakfast was understaffed every morning, with long waits, missing items, and minimal attention from staff. The hotel seemed indifferent to our repeated complaints and showed no urgency or empathy, especially considering our young family and my pregnancy.
The location is genuinely great – right on the river with nice views and amenities – and that’s the only positive. But without functioning air conditioning in extreme heat, none of that matters. We suffered through terrible sleeps, cranky kids, and constant discomfort for no good reason.
We will not be recommending Pier 21 to anyone and definitely won’t stay here again. Families, especially those with little ones or anyone sensitive to heat, should look elsewhere.
Avoid if you value comfort and basic customer care.
Reakce hotelu
Komentář přidán: 10. 3. 2026
Dear sophief577
Thank you for taking time to post your review and on behalf of our team, I sincerely apologise for the issues you encountered. Please be assured it is not reflective of the service and experience we would want any of our guests to encounter.
We pride ourselves on providing the highest levels of service and clearly fell short of expectations here. I'm sorry we were not able to move the room earlier, once we established the unit did fail (which is something we can't predict). It is not typical and rest assured I have shared your feedback with our team on our lack of empathy and responsiveness to ensure we do better in the future. Whilst it doesn't negate your experience, I wanted to let you know your concerns were heard.
We hope your trip home was a safe one and wish you all the best for the addition to your family
Best personal regards
Fleur Jubb
General Manager
Thank you for taking time to post your review and on behalf of our team, I sincerely apologise for the issues you encountered. Please be assured it is not reflective of the service and experience we would want any of our guests to encounter.
We pride ourselves on providing the highest levels of service and clearly fell short of expectations here. I'm sorry we were not able to move the room earlier, once we established the unit did fail (which is something we can't predict). It is not typical and rest assured I have shared your feedback with our team on our lack of empathy and responsiveness to ensure we do better in the future. Whilst it doesn't negate your experience, I wanted to let you know your concerns were heard.
We hope your trip home was a safe one and wish you all the best for the addition to your family
Best personal regards
Fleur Jubb
General Manager
Pár
Komentář přidán: 5. 8. 2025
Ubytován/a od srpen 2025
Average room, amazing staff and breaky
A very average experience. We stayed here for a little getaway with the dog. The atmosphere is strange and quiet. The room was quite dated and news refurbished, definitely not four star standard. The pool area is gorgeous and would be lovely during summer. The staff working were also fantastic and super friendly. The breakfast was tasty and fresh.
Reakce hotelu
Komentář přidán: 6. 8. 2025
Dear D5114QHamyr
Thank you for taking time to post your review. We're glad you were able to enjoy a getaway with your dog at our Riverside location. I'm sorry to hear of the disappointment with your room. We are in the final stages of selecting new furniture for the rooms and hope you might see those changes on any future stays.
We appreciate the kind feedback for our team and the breakfast offering and will be sure to share this with our staff.
Thank you again and hope you had a safe trip home
Best personal regards
Fleur Jubb
General Manager
Thank you for taking time to post your review. We're glad you were able to enjoy a getaway with your dog at our Riverside location. I'm sorry to hear of the disappointment with your room. We are in the final stages of selecting new furniture for the rooms and hope you might see those changes on any future stays.
We appreciate the kind feedback for our team and the breakfast offering and will be sure to share this with our staff.
Thank you again and hope you had a safe trip home
Best personal regards
Fleur Jubb
General Manager
Anonymní cestovatel
Komentář přidán: 1. 2. 2026
Ubytován/a od listopad 2025
Great view of the river, central location to a variety of restaurants and bars (driveable).
Anonymní cestovatel
Komentář přidán: 22. 12. 2025
Ubytován/a od prosinec 2025
Our room was beautiful however we could smell dust the minute we turned on the air con so we took out the filters and cleaned. They were so choked up and clogged with dust. Once cleaned it worked beautifully and we had an amazing stay. At check out i mentioned to the customer service officer and he was so receptive to my feedback and made notes for all the air cons to be checked.
Velmi dobrá lokalita
7-9 John Street, Perth, 6159, Austrálie|13,13 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
10:00
Užitečné informace
V tomto hotelu vidí děti rádi
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
ve věku 1 let a mladší
260 Kč (AUD17,5) za osobu a noc
Domácí mazlíčci povoleni za příplatek
Možnost snídaně
Čas snídaně
07:00–09:30 od pondělí do pátek, 07:00–10:00 od sobota do neděle
V tomto ubytování se nemohou konat rozlučky se svobodou a jiné podobné oslavy. Informujte prosím Pier 21 Riverside Apartment Hotel o svém předpokládaném čase příjezdu předem. Tuto informaci můžete napsat do políčka pro zvláštní požadavky při rezervaci nebo se obraťte přímo na ubytování. Kontaktní údaje jsou uvedeny v potvrzení rezervace. Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek. V reakci na situaci týkající se koronaviru (covid-19) platí v tomto ubytování v současné době dodatečná bezpečnostní a hygienická opatření. Hosté, kteří ještě nedovršili věku 18 let, se mohou ubytovat pouze s rodičem nebo zákonným zástupcem. Při příjezdu do ubytování je vyžadována záloha na případné škody ve výši AUD 100 Záloha bude vybrána prostřednictvím kreditní karty. Částka Vám bude vrácena při odjezdu. Tato záloha je vratná v plné výši a podléhá kontrole případných škod v ubytování. Částka bude převedena zpět na kartu. Please note that a 1.5% surcharge applies for payments with Visa and Mastercard credit cards. Please note that a 1.8% surcharge applies for payments with American Express credit cards. Please note that a 3% surcharge applies for payments with Diners Club credit cards. You must show a valid photo ID and credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.
Hotel přijímá následující platební metody:
Pier 21 Riverside Apartment Hotel: Často kladené otázky
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