Step to Kotor Bay Guesthouse
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 10:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Wi-Fi
Výtah
Pokojová služba
Kuřárny
Bankomat
Více o hotelu Step to Kotor Bay Guesthouse
Step to Kotor Bay Guesthouse
Kotor is home to Step to Kotor Bay Guesthouse. Porto Montenegro and Budva Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Kotor Bay and Jaz Beach. Maritime Museum of Montenegro and Aqua Park Mediteran are also worth visiting. While you're here, you can enjoy all the comforts of home and more, including free WiFi and air conditioning, as well as laundry facilities and an airport shuttle. Other amenities include towels, access to a safety deposit box, and ATM access.
Hodnocení na 
Anonymní cestovatel
Komentář přidán: 21. 4. 2026
Ubytován/a od duben 2026
Thank you Vuk for a wonderful stay. You were very professional. The property was very clean and the staff was friendly. I will return here someday.
Pár
Komentář přidán: 2. 7. 2026
Ubytován/a od červenec 2026
BED BUGS
BED BUGS ALERT!!!
My experience was horrible!
First the place smell like a toilet all the time.
Secondly I have woken up after the first night with bites,did not think nothing about it as you know bed bugs are not felt immediately however I am allergic therefore more sensitive to their bites so during the day they started to get itchier and bigger,still did not think any of it as I am not familiar with the mosquitos of the area.
During the second night I woke up at 4 in the morning itching and feeling something in my face ,turns out I had bites covering my body and my face swelling up horribly.
Then I knew,I checked the bed and saw them,not only them the skin shedding of them ,to all this I have photos and proof.
I immediately send a message to the person from the place talking to me in what's up at 4:30 in the morning,and slept the rest of the night and hour or two on the floor! As I cannot sleep in the bed and cannot go anywhere else at that time.
The person answer in the morning around 8:30 simply denying it without even checking and said he will be there in 30 min.
We waited for him,showed him my bites showed him the bugs shedding and all the proof ,he seemed a little shocked.
We didn't want to cause any issue as this we thought was not the place fault,so we left with an honest concern and alerted the place about this horrible issue that they have (by the way,if you don't know the skin shedding takes 5 days therefore not brought by us as we stayed 2 nights).
After talking to the manager which I really thought would tell us immediately that she would refund us and apologize -we realized it's the opposite,she (Milkica )completely denied and continue to say the hostel doesn't have bugs , which is crazy as we showed her proof.
That's where I understood they don't want to refund or take any responsibility,would not even do anything about it as this is not the first review I see (now after unfortunately) about the bed bugs .
She also told me I didn't tell her I have allergy that's why is not her fault hahahah ,as if I need to say it and it is not a normal thing to not want bugs in your bed.
They also have desinfaction next to their kitchen and that made me understand it's not the first time and would not be the last.
Good luck.
My experience was horrible!
First the place smell like a toilet all the time.
Secondly I have woken up after the first night with bites,did not think nothing about it as you know bed bugs are not felt immediately however I am allergic therefore more sensitive to their bites so during the day they started to get itchier and bigger,still did not think any of it as I am not familiar with the mosquitos of the area.
During the second night I woke up at 4 in the morning itching and feeling something in my face ,turns out I had bites covering my body and my face swelling up horribly.
Then I knew,I checked the bed and saw them,not only them the skin shedding of them ,to all this I have photos and proof.
I immediately send a message to the person from the place talking to me in what's up at 4:30 in the morning,and slept the rest of the night and hour or two on the floor! As I cannot sleep in the bed and cannot go anywhere else at that time.
The person answer in the morning around 8:30 simply denying it without even checking and said he will be there in 30 min.
We waited for him,showed him my bites showed him the bugs shedding and all the proof ,he seemed a little shocked.
We didn't want to cause any issue as this we thought was not the place fault,so we left with an honest concern and alerted the place about this horrible issue that they have (by the way,if you don't know the skin shedding takes 5 days therefore not brought by us as we stayed 2 nights).
After talking to the manager which I really thought would tell us immediately that she would refund us and apologize -we realized it's the opposite,she (Milkica )completely denied and continue to say the hostel doesn't have bugs , which is crazy as we showed her proof.
That's where I understood they don't want to refund or take any responsibility,would not even do anything about it as this is not the first review I see (now after unfortunately) about the bed bugs .
She also told me I didn't tell her I have allergy that's why is not her fault hahahah ,as if I need to say it and it is not a normal thing to not want bugs in your bed.
They also have desinfaction next to their kitchen and that made me understand it's not the first time and would not be the last.
Good luck.
Reakce hotelu
Komentář přidán: 15. 7. 2026
We are truly sorry to hear that you had an unpleasant experience and we appreciate you informing us about your concerns.
However, we would like to clarify that we do not have an active bed bug infestation at our property. We have strict hygiene and pest control procedures in place, including regular professional disinfection and pest control treatments on a monthly basis. All treatments are documented, and we can provide the relevant records as proof.
When we received your message, we responded immediately and came to check the situation. The reported issue was taken seriously, and as a precautionary measure we contacted our pest control company to inspect and treat the area again.
Unfortunately, bed bugs are a global challenge in the hospitality industry and can be unintentionally brought into accommodations by travelers through luggage, clothing, or personal belongings. It is not possible for any accommodation provider to completely control what guests may introduce from outside.
Regarding your request for a refund, we understand your frustration, but we cannot accept responsibility for an issue that has not been confirmed as originating from our property. We also continue to have operational costs related to professional inspections and treatments whenever such reports occur.
We are sorry that your stay did not meet your expectations, but we would like to assure future guests that we take cleanliness, safety, and guest comfort very seriously and always act responsibly when concerns are reported.
Kind regards,
Step to Kotor Bay Guesthouse
However, we would like to clarify that we do not have an active bed bug infestation at our property. We have strict hygiene and pest control procedures in place, including regular professional disinfection and pest control treatments on a monthly basis. All treatments are documented, and we can provide the relevant records as proof.
When we received your message, we responded immediately and came to check the situation. The reported issue was taken seriously, and as a precautionary measure we contacted our pest control company to inspect and treat the area again.
Unfortunately, bed bugs are a global challenge in the hospitality industry and can be unintentionally brought into accommodations by travelers through luggage, clothing, or personal belongings. It is not possible for any accommodation provider to completely control what guests may introduce from outside.
Regarding your request for a refund, we understand your frustration, but we cannot accept responsibility for an issue that has not been confirmed as originating from our property. We also continue to have operational costs related to professional inspections and treatments whenever such reports occur.
We are sorry that your stay did not meet your expectations, but we would like to assure future guests that we take cleanliness, safety, and guest comfort very seriously and always act responsibly when concerns are reported.
Kind regards,
Step to Kotor Bay Guesthouse
Individuální cestující
Komentář přidán: 28. 7. 2026
Ubytován/a od červenec 2026
Bed bugs everywhere
The worst experience we've had. There were bed bugs everywhere — different sizes, which tells you they'd been there a while, not just a one-off. And this wasn't confined to the bed: we found them on the walls, the ceiling, the towels, literally all over the room. We counted more than 10 bugs before we had to evacuate the room, and that's just what we managed to count in that time.
When we checked in, the host told us everything was thoroughly sanitized. When we reported the bed bugs, he told us they'd had pest control 6 days before the incident, but he did not show any proof of it — meanwhile, we have photos and videos of the bugs ourselves. As mentioned, we found bugs ranging from tiny baby ones to large adults, and bed bugs need time to go through those different stages, so this clearly wasn't a fresh or isolated issue. I've since read other reviews and the host's responses to them, and honestly, whatever they're doing clearly isn't working, because this is not an an isolated case.
On top of the bed bugs, there are black spots in parts of the room that look like mold.
We also had no water for the last 24 hours of our stay. I understand a water issue can be out of the host's control, but the complete lack of communication or updates about it was not — we got nothing.
Just AVOID this place.
When we checked in, the host told us everything was thoroughly sanitized. When we reported the bed bugs, he told us they'd had pest control 6 days before the incident, but he did not show any proof of it — meanwhile, we have photos and videos of the bugs ourselves. As mentioned, we found bugs ranging from tiny baby ones to large adults, and bed bugs need time to go through those different stages, so this clearly wasn't a fresh or isolated issue. I've since read other reviews and the host's responses to them, and honestly, whatever they're doing clearly isn't working, because this is not an an isolated case.
On top of the bed bugs, there are black spots in parts of the room that look like mold.
We also had no water for the last 24 hours of our stay. I understand a water issue can be out of the host's control, but the complete lack of communication or updates about it was not — we got nothing.
Just AVOID this place.
Reakce hotelu
Komentář přidán: 29. 7. 2026
Dear Guest,
We are truly sorry that you had this experience and we understand how upsetting this situation must have been.
However, we would like to clarify that our Guest House does not have a bed bug problem. We have regular professional pest control, including disinfection, disinsection, and deratization every 7 days, performed by authorized professionals, and we have official documentation confirming these treatments.
Unfortunately, bed bugs can be brought into accommodations through guests’ luggage, clothing, or personal belongings, and this is something that can happen even in properties with regular professional treatments.
Regarding the water issue, we are sorry for the inconvenience caused. However, this was not an issue related to our property — the entire city area was affected by a water interruption, and this was completely outside of our control. As soon as we were aware of the situation, we provided additional water for our guests to help during this period.
We always do our best to maintain a clean and safe environment for our guests, and we are sorry that your stay did not meet your expectations.
Kind regards,
Step to Kotor Bay
We are truly sorry that you had this experience and we understand how upsetting this situation must have been.
However, we would like to clarify that our Guest House does not have a bed bug problem. We have regular professional pest control, including disinfection, disinsection, and deratization every 7 days, performed by authorized professionals, and we have official documentation confirming these treatments.
Unfortunately, bed bugs can be brought into accommodations through guests’ luggage, clothing, or personal belongings, and this is something that can happen even in properties with regular professional treatments.
Regarding the water issue, we are sorry for the inconvenience caused. However, this was not an issue related to our property — the entire city area was affected by a water interruption, and this was completely outside of our control. As soon as we were aware of the situation, we provided additional water for our guests to help during this period.
We always do our best to maintain a clean and safe environment for our guests, and we are sorry that your stay did not meet your expectations.
Kind regards,
Step to Kotor Bay
Cestující ve skupině
Komentář přidán: 30. 5. 2026
Ubytován/a od květen 2026
That was horrible! Bedbugs are everywhere. The most disgusting thing is the hotel manager said we brought them with us!
Bedbugs are everywhere! Showed the manager he said we brought it with us! Changed rooms, from 1st floor to 2nd same situation! The ceiling and walls show them resting, traces of their waste. Then these bugs come alive. Showers are dirty. Many reviews about bedbugs for several years ago and fresh reviews, however the management does nothing , only blames the guests that they brought bedbugs with them!!!!! Not recommended. Lots of photos, however, can't upload here. No money back!
Reakce hotelu
Komentář přidán: 12. 6. 2026
WE TAKE SUCH CLAIMS VERY SERIOUSLY. HOWEVER, WE MUST STATE THAT OUR PROPERTY IS SUBJECT TO REGULAR PROFESSIONAL DISINFECTION, DISINSECTION, AND PEST CONTROL TREATMENTS, WHICH ARE CARRIED OUT BY LICENSED SPECIALISTS IN ORDER TO MAINTAIN THE HIGHEST POSSIBLE HYGIENE STANDARDS.
FOLLOWING YOUR REPORT, AN ADDITIONAL INSPECTION OF THE ACCOMMODATION WAS CONDUCTED, AND NO EVIDENCE OF BED BUG ACTIVITY WAS FOUND.
IT IS A WELL-KNOWN FACT THAT BED BUGS CAN BE TRANSPORTED THROUGH PERSONAL LUGGAGE, CLOTHING, AND OTHER BELONGINGS DURING TRAVEL. This is not about assigning blame to any guest, but simply acknowledging a documented and common way these insects spread worldwide, especially in accommodations serving travelers from different destinations.
Regardless of the source, our responsibility is to act promptly and professionally. That is exactly why we continuously invest in preventive treatments, regular inspections, and immediate intervention whenever there is a suspicion of any pest-related issue.
While we respect every guest's experience, we cannot confirm the allegations made regarding our property, particularly as no issue was reported during the stay and no evidence was found during subsequent inspections.
FOLLOWING YOUR REPORT, AN ADDITIONAL INSPECTION OF THE ACCOMMODATION WAS CONDUCTED, AND NO EVIDENCE OF BED BUG ACTIVITY WAS FOUND.
IT IS A WELL-KNOWN FACT THAT BED BUGS CAN BE TRANSPORTED THROUGH PERSONAL LUGGAGE, CLOTHING, AND OTHER BELONGINGS DURING TRAVEL. This is not about assigning blame to any guest, but simply acknowledging a documented and common way these insects spread worldwide, especially in accommodations serving travelers from different destinations.
Regardless of the source, our responsibility is to act promptly and professionally. That is exactly why we continuously invest in preventive treatments, regular inspections, and immediate intervention whenever there is a suspicion of any pest-related issue.
While we respect every guest's experience, we cannot confirm the allegations made regarding our property, particularly as no issue was reported during the stay and no evidence was found during subsequent inspections.
Anonymní cestovatel
Komentář přidán: 14. 4. 2026
Ubytován/a od duben 2026
The manager he is super helpful and responsive. This is a hostel basically and the "private rooms" are nice, and the shared bathroom facilities are very clean. I don't recommend this if you are a big person as in wide. as showers are a bit narrow. All in all a lovely hostel with a great manager who helps orientate you to Kotor.
Vynikající lokalita
Put I Bokeljske Brigade, Kotor, 85330, Černá hora|6,55 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
10:00
Užitečné informace
Domácí mazlíčci zakázáni
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