Hotel Carol

Name: Hotel Carol
Address: Kurta Konráda 12, Praha 9, Praha, 190 00, Česko, Praha, Hlavní město Praha, 190 00, Česko

+ 84

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Rychlá fakta

Příjezd od:	15:00
Odjezd před:	11:00
Domácí mazlíčci	Domácí mazlíčci povoleni za příplatek

Vybavení

Wi-Fi

Parkování

Doprava z/na letiště

24hodinová recepční služba

Restaurace

Kouření zakázáno

Více o hotelu Hotel Carol

Hotel Carol

Hotel Carol se nachází v klidné čtvrti Vysočany v Praze, 250 metrů od stanice metra Českomoravská a 8 minut jízdy metrem nebo tramvají, které jezdí každých 10 minut, od městského centra. Tramvajová zastávka stojí 100 metrů odsud.

Hodnocení na

Co zaujalo cestovatele

Anonymní cestovatel

Komentář přidán: 7. 7. 2026

Ubytován/a od červenec 2026

Tidy room, staff was very helpful and kind. Baby's needs was taken care of with love (crib, sheets etc.)

Anonymní cestovatel

Komentář přidán: 6. 7. 2026

Ubytován/a od červen 2026

Good location, just 3min walk to metro station and 5 stops to centre, and friendly staffs. Breakfast was yummy.

Cestující rodiny

Komentář přidán: 29. 6. 2026

Ubytován/a od červen 2026

Not worth taking a chance on booking this hotel

We had booked a family suite, but the day before we arrived at the hotel they called and said they made a mistake, so someone else had got our room. Instead we would have two regular rooms next to each other with a door in between. However, when we checked in we didn't get two rooms next to each other, but a bit apart on the same floor. Of course, our children became sad and worried about not being allowed to sleep in the same room or even next to us parents, so a parent and a child in each room. Not at all as we wished and looked forward to. In addition, there was no air conditioning in the rooms, which made it extremely hot, about 35 degrees, which made it very difficult to sleep. No compensation whatsoever from hotels for the error they made, but just "sorry."
So, if you want to be sure to get the room you want and if you want to be able to lower the room temperature, I would definitely not choose this room. However, if you are ok with getting other rooms than you intended and can live without air conditioning, the hotel is worth taking a chance on booking.

Obchodní cestující

Komentář přidán: 14. 5. 2026

Ubytován/a od květen 2026

Hotel Carol was a complete disappointment.

Don't be fooled by the pictures of this hotel; the interior is very old, the beds are very uncomfortable, and the rooms are dirty, especially the furniture which is sticky. There's no kettle in the room; they've put an old one in the lobby. The cups have broken rims and blackened interiors. The location is bad; even though there's a metro, it's within walking distance, and you're walking down a deserted street, so you might come across people drinking and shouting. The metal frames of the beds had come loose. I checked the reviews and made a reservation, but I'm really disappointed; it's far from the center. The metro takes 15-20 minutes to get to work, and it's a 10-minute walk.

Reakce hotelu

Komentář přidán: 18. 5. 2026

Dear Yurdagül,
We are sorry to hear that your stay did not meet your expectations.
At the same time, we would like to note that our hotel is regularly maintained and cleaned, and many guests positively appreciate both the comfort of the rooms and the friendliness of our staff. We therefore regret that your personal experience was different.
Regarding the kettle, we provide a complimentary hot drinks station for guests in the lobby area, which is clearly communicated in our hotel information.
We are also sorry that our location did not suit your needs. While we are not located directly in the historical center, the hotel is situated close to metro and tram connections, allowing convenient access to Prague’s main attractions and business areas.
Your comments regarding room equipment and maintenance have been shared with the relevant departments for review. Guest feedback is important to us and helps us continue improving our services.
Kind regards,
Vladimir Golodov
Hotel Director

Pár

Komentář přidán: 22. 4. 2026

Ubytován/a od duben 2026

Held hostage by conference hotel

We recently returned from a 16 day trip to Budapest, Vienna and Prague. We stayed in this hotel for the last four days because my wife was attending a conference at the O2 universum in Prague. Of the four hotels we stayed at during our trip this hotel was the most expensive and by far the least impressive.
From the moment you enter the rather unimpressive lobby you realize how tired this hotel has become. Our room was very old and in need of some maintenance. The plumbing was old and you had to start the hot water 5 minutes before you wanted to use it to give it time to warm up.
The worst thing about the hotel was the absolutely abysmal WiFi. It was slow and constantly froze.
Another disappointment was the breakfast that we paid for. Of the four hotels we stayed in during this trip it was the most expensive and had the least selection. We usually pay extra for the convenience of an included breakfast but in the case of this hotel I would recommend going to the nearby Galerie Harfa where there was a food court for breakfast.
The one positive about the hotel was the Restaurant Jerusalem located in the hotel. We ate two absolutely delicious dinners in the restaurant. The food was fabulous and very reasonably priced.
We selected this hotel because it was close to the conference centre and the only hotel with availability. They take advantage of this and the price reflects it. In hindsight and with what we know now we would have stayed in a hotel further away. The conference centre was located on the #8 streetcar line which would provide easy access from any number of superior hotels. The transit in Prague is excellent with frequent and easy service.
We would not recommend this hotel for future conference guests.

Reakce hotelu

Komentář přidán: 18. 5. 2026

Dear Brian,
Thank you for taking the time to share your detailed feedback. We are genuinely sorry to hear that your stay did not meet your expectations.
At the same time, we would like to clarify a few points for future readers. Our hotel was experiencing exceptionally high demand during the conference period at the O2 Universum, which affected prices across the entire area, not only our property. Rates during major events in Prague are dynamic and reflect market demand and availability.
We also regret that some aspects of the room and WiFi service did not fully satisfy you. Your comments have been shared with our maintenance and technical teams for further review and improvement. Regarding hot water, our building’s system may occasionally require a short adjustment period during peak usage times, though we understand this may be inconvenient.
Concerning breakfast, we are sorry it did not meet your expectations. However, many guests positively evaluate both the variety and quality of our breakfast buffet, and we continuously work on improving our selection.
We truly appreciate your kind words about Restaurant Jerusalem and are very pleased that you enjoyed your dinners there. We will gladly share your compliments with the restaurant team.
Thank you again for your feedback. Guest comments help us continue improving our services and facilities.
Kind regards,
Vladimir Golodov
Hotel Director