Santiago Marriott Hotel
+ 120
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Parkování
Klimatizace
Doprava z/na letiště
Bazén
Fitcentrum
Více o hotelu Santiago Marriott Hotel
Santiago Marriott Hotel
Just 300 metres from Parque Arauco Mall, the Santiago Marriott Chile is one of Santiago's highest buildings. It offers 5-star rooms with LCD TVs and mountain views, 3 restaurants, and an outdoor pool.
Hodnocení na 
Pár
US
Komentář přidán: 7. 6. 2026
Ubytován/a od červen 2026
A good hotel
I think there's a difference between a good hotel and a great hotel. This place falls in the good category. Would I go to it again, absolutely. For us it was nice that the place was next to a mall and grocery store. Made for an ideal home base while in Santiago. The hotel is showing its age and probably needs a little refurbishing.
Obchodní cestující
Komentář přidán: 29. 3. 2026
Ubytován/a od březen 2026
Well located. Good hotel. Requires renovation
Very well located meters from Parque Arauco shopping. I have visited it on several occasions and it shows the passage of time. Rooms well with good views. They're wide. Complimentary coffee but with some complexity two of this located without electrical connection, so you have to remove it from the furniture and find a place to plug it. Good white linen with excellent towels. Friendly staff. Slow check in and check out. Breakfast has a lot of variety but coffee is quite regular. Since we went as a group and had breakfast included, in the middle of it, they brought us an account to sign and fill with our data in the amount of 0.00 Chilean pesos in a leather folder that passes from table to table (unhygienic). I asked him what was the point of signing that account free of charge. He couldn’t answer more than “it’s for control.” On admission we are taken the room data.
A deposit of US$ 100 is debited on admission. They debit it.
The salons have details of lack of maintenance.
Broadly fine, but requires investment and renovation
A deposit of US$ 100 is debited on admission. They debit it.
The salons have details of lack of maintenance.
Broadly fine, but requires investment and renovation
Reakce hotelu
Komentář přidán: 30. 3. 2026
Estimado huésped,
Muchas gracias por tomarse el tiempo de compartirnos su detallada experiencia y por elegirnos en reiteradas ocasiones. Valoramos sinceramente sus comentarios, ya que nos permiten identificar tanto nuestros aciertos como las áreas en las que debemos seguir mejorando.
Nos alegra saber que destacó nuestra ubicación, la amplitud de las habitaciones, las vistas, la calidad de la ropa blanca y toallas, así como la amabilidad de nuestro equipo. Al mismo tiempo, lamentamos los inconvenientes que menciona respecto a los tiempos de check-in y check-out, algunos aspectos operativos del desayuno, el manejo administrativo durante su estadía en grupo y ciertos detalles de mantenimiento en salones y habitaciones. Sus observaciones ya han sido compartidas con las áreas correspondientes para su revisión y mejora.
Con respecto al estado general del hotel, queremos comentarle que en enero de este año hemos iniciado un proceso integral de renovación de nuestras habitaciones, el cual está planificado para desarrollarse en un período aproximado de 18 meses. Este proyecto tiene como objetivo modernizar nuestras instalaciones y elevar aún más el nivel de confort y experiencia de nuestros huéspedes.
Agradecemos nuevamente su honestidad y preferencia, y esperamos tener la oportunidad de recibirlo nuevamente para que pueda apreciar estas mejoras y brindarle una experiencia aún más satisfactoria.
Atentamente,
Muchas gracias por tomarse el tiempo de compartirnos su detallada experiencia y por elegirnos en reiteradas ocasiones. Valoramos sinceramente sus comentarios, ya que nos permiten identificar tanto nuestros aciertos como las áreas en las que debemos seguir mejorando.
Nos alegra saber que destacó nuestra ubicación, la amplitud de las habitaciones, las vistas, la calidad de la ropa blanca y toallas, así como la amabilidad de nuestro equipo. Al mismo tiempo, lamentamos los inconvenientes que menciona respecto a los tiempos de check-in y check-out, algunos aspectos operativos del desayuno, el manejo administrativo durante su estadía en grupo y ciertos detalles de mantenimiento en salones y habitaciones. Sus observaciones ya han sido compartidas con las áreas correspondientes para su revisión y mejora.
Con respecto al estado general del hotel, queremos comentarle que en enero de este año hemos iniciado un proceso integral de renovación de nuestras habitaciones, el cual está planificado para desarrollarse en un período aproximado de 18 meses. Este proyecto tiene como objetivo modernizar nuestras instalaciones y elevar aún más el nivel de confort y experiencia de nuestros huéspedes.
Agradecemos nuevamente su honestidad y preferencia, y esperamos tener la oportunidad de recibirlo nuevamente para que pueda apreciar estas mejoras y brindarle una experiencia aún más satisfactoria.
Atentamente,
Pár
Komentář přidán: 24. 4. 2026
Ubytován/a od duben 2026
Good consistent Marriott property
The room was good. I had access to the concierge lounge which was very good and convenient. Our breakfast was included and we could use the lounge or the restaurant. We finally went to the restaurant for breakfast and it was great big selection and good service. The concierge service was a little lacking maybe because our Spanish is very limited but they tried to sell us on one of their drivers for a tour and we spoke to him but it was not at all what we were looking for he seemed t say he could do any tour which meant he could drive us. We booked our own tours. I did get a late checkout 4 as a titanium member but could not get any later. The gym was small but good. We did go to the top floor for a drink after dinner one night for the view which was nice but the drinks were expensive. Location was good within a few blocks there were lots of really good restaurants which we walked to. There is also a huge mall that is only a few blocks away. There were a few glitches with the room like a blinking light, they let not leaving washcloths and the tv didn’t work the entire time even though they worked in it. There were cords hanging down from the tv that looked ugly too and they never fixed that. Overall a good property might stay again for location.
Obchodní cestující
Komentář přidán: 14. 4. 2026
Ubytován/a od duben 2026
LACK OF CLEANING SERVICE
Second time in this hotel and never again !!, I am a partner of the chain and use its emblems in several countries, on the 14/04 I left the room at 07:50, returning at 17:00 hours finding without performing the cleaning of the room. THIS SITUATION SPEAKS FOR ITSELF OF THE TYPE OF MANAGEMENT OF THE HOTEL AND THE LACK OF CARE IN BASICS.
In making the claim to whoever pointed me out as supervisor, I showed a lack of commitment to the impressive problem.
In making the claim to whoever pointed me out as supervisor, I showed a lack of commitment to the impressive problem.
Reakce hotelu
Komentář přidán: 17. 4. 2026
Estimado huésped,
Lamentamos profundamente conocer su experiencia y la decepción ocasionada durante su estadía, especialmente considerando que es socio de la cadena y ha confiado en nuestros servicios en distintos países. Situaciones como la que nos describe el día 14/04, al no encontrarse realizada la limpieza de su habitación tras su regreso a las 17:00 hrs, no representan en absoluto los estándares de servicio y cuidado que buscamos ofrecer.
Asimismo, lamentamos sinceramente la percepción generada al momento de realizar su reclamo, así como la falta de compromiso que usted señala por parte de nuestro personal. Comprendemos que este tipo de experiencias resultan especialmente frustrantes y valoramos que nos las haya comunicado con total franqueza.
Sus comentarios han sido debidamente registrados y serán revisados con los equipos correspondientes, ya que constituyen una oportunidad clave para reforzar nuestros procesos y el nivel de atención que merecen nuestros huéspedes, especialmente quienes forman parte de nuestro programa de fidelización.
Le ofrecemos nuestras más sinceras disculpas y agradecemos que haya compartido su opinión con nosotros.
Atentamente,
Lamentamos profundamente conocer su experiencia y la decepción ocasionada durante su estadía, especialmente considerando que es socio de la cadena y ha confiado en nuestros servicios en distintos países. Situaciones como la que nos describe el día 14/04, al no encontrarse realizada la limpieza de su habitación tras su regreso a las 17:00 hrs, no representan en absoluto los estándares de servicio y cuidado que buscamos ofrecer.
Asimismo, lamentamos sinceramente la percepción generada al momento de realizar su reclamo, así como la falta de compromiso que usted señala por parte de nuestro personal. Comprendemos que este tipo de experiencias resultan especialmente frustrantes y valoramos que nos las haya comunicado con total franqueza.
Sus comentarios han sido debidamente registrados y serán revisados con los equipos correspondientes, ya que constituyen una oportunidad clave para reforzar nuestros procesos y el nivel de atención que merecen nuestros huéspedes, especialmente quienes forman parte de nuestro programa de fidelización.
Le ofrecemos nuestras más sinceras disculpas y agradecemos que haya compartido su opinión con nosotros.
Atentamente,
Obchodní cestující
Komentář přidán: 25. 3. 2026
Ubytován/a od březen 2026
The hotel feels outdated and poorly maintained,
I had a very disappointing stay at the Marriott Santiago. For a hotel that charges over $400 per night and claims to be a five-star property, the level of maintenance and cleanliness was far below expectations.
The room was visibly dirty. There were spider webs and even a spider next to the headboard of the bed. The wallpaper was old, peeling, and covered in dust. The air conditioning unit was outdated, extremely noisy, and the vent was full of dirt. The floor was not properly cleaned, and the plumbing was old and very loud. The bathroom drains clogged repeatedly during my stay.
The hallways were also in poor condition, with old, swollen wallpaper that made the entire hotel feel neglected and poorly maintained.
Service details were equally disappointing. At one point I was given a yogurt “to go” with only a fork and knife because the hotel didn’t have a spoon available. In the rooms, basic amenities such as tea and coffee were not replenished unless specifically requested.
During an event at the hotel, the restrooms near the ballroom became clogged, forcing guests to wait in long lines just to use the bathroom. This created an uncomfortable situation during what should have been a well-managed event.
Overall, the property feels outdated, poorly maintained, and far from what one would expect from a five-star Marriott hotel. Charging more than $400 per night for facilities in this condition is simply unacceptable. A very disappointing experience.
The room was visibly dirty. There were spider webs and even a spider next to the headboard of the bed. The wallpaper was old, peeling, and covered in dust. The air conditioning unit was outdated, extremely noisy, and the vent was full of dirt. The floor was not properly cleaned, and the plumbing was old and very loud. The bathroom drains clogged repeatedly during my stay.
The hallways were also in poor condition, with old, swollen wallpaper that made the entire hotel feel neglected and poorly maintained.
Service details were equally disappointing. At one point I was given a yogurt “to go” with only a fork and knife because the hotel didn’t have a spoon available. In the rooms, basic amenities such as tea and coffee were not replenished unless specifically requested.
During an event at the hotel, the restrooms near the ballroom became clogged, forcing guests to wait in long lines just to use the bathroom. This created an uncomfortable situation during what should have been a well-managed event.
Overall, the property feels outdated, poorly maintained, and far from what one would expect from a five-star Marriott hotel. Charging more than $400 per night for facilities in this condition is simply unacceptable. A very disappointing experience.
Reakce hotelu
Komentář přidán: 25. 3. 2026
Dear Guest,
Thank you very much for taking the time to share your detailed feedback. We are truly sorry for the disappointing experience you had during your stay with us. What you describe is far from the standards we aim to provide, and we sincerely regret that your visit did not reflect the quality and comfort you rightfully expected.
We would like to share that, as of January this year, the hotel began a full renovation of all guest rooms and public areas. This comprehensive project is estimated to be completed within approximately 18 months. Many of the issues you mentioned—such as the condition of the wallpaper, plumbing, air conditioning units, and overall room maintenance—are precisely what this renovation is intended to resolve.
That said, the renovation does not excuse the lapses in cleanliness and basic service you encountered. Cleanliness should always meet the highest standards, regardless of the property’s renovation status. Please rest assured that your comments have been reported directly to our Housekeeping Manager so immediate corrective measures can be taken to prevent situations like this from happening again.
We truly appreciate your feedback, as it helps us improve and deliver the level of hospitality our guests deserve. We hope you might consider giving us another opportunity in the future to provide you with a much better and renewed experience.
Warm regards,
Thank you very much for taking the time to share your detailed feedback. We are truly sorry for the disappointing experience you had during your stay with us. What you describe is far from the standards we aim to provide, and we sincerely regret that your visit did not reflect the quality and comfort you rightfully expected.
We would like to share that, as of January this year, the hotel began a full renovation of all guest rooms and public areas. This comprehensive project is estimated to be completed within approximately 18 months. Many of the issues you mentioned—such as the condition of the wallpaper, plumbing, air conditioning units, and overall room maintenance—are precisely what this renovation is intended to resolve.
That said, the renovation does not excuse the lapses in cleanliness and basic service you encountered. Cleanliness should always meet the highest standards, regardless of the property’s renovation status. Please rest assured that your comments have been reported directly to our Housekeeping Manager so immediate corrective measures can be taken to prevent situations like this from happening again.
We truly appreciate your feedback, as it helps us improve and deliver the level of hospitality our guests deserve. We hope you might consider giving us another opportunity in the future to provide you with a much better and renewed experience.
Warm regards,
Velmi dobrá lokalita
Av. Kennedy, 5741, Santiago de Chile, 8320000, Chile|7,83 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
ve věku 13 let a starší
536 Kč (CLP23 297) za osobu a noc
ve věku 12 let a mladší
Zdarma
ve věku 2 let a mladší
Zdarma
Domácí mazlíčci povoleni za příplatek
Možnost snídaně
Možnosti snídaně
Snídaně na západní způsob, Americká snídaně, Bezlepková snídaně, Veganská snídaně, Vegetariánská snídaně
Cena snídaně
506 Kč (≈ 22 000 CLP) za osobu
Čas snídaně
06:30–10:30 od pondělí do neděle
When traveling with pets, please note that an extra charge of USD 30 per pet, per stay applies. Please note that only 2 pets with a maximum weight of 10 kg are allowed per room.
Chilean citizens will be charged an additional 19% value added tax. Please note that foreign guests do not need to pay this tax if they show their passports, immigration cards (issued within the past 90 days), and a non-Chilean credit card.
Hotel přijímá následující platební metody:
Cash
Santiago Marriott Hotel: Často kladené otázky
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