MGM Grand Sanya
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Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Vybavení
Wi-Fi
Parkování
Klimatizace
Doprava z/na letiště
Bazén
Fitcentrum
Více o hotelu MGM Grand Sanya
MGM Grand Sanya
MGM Grand Sanya se nachází v zálivu Yalong a nabízí venkovní bazén, masáže a saunu. Hosté se mohou těšit na vzrušující surfování po pláži a na uklidňující procedury ve wellness centru Sho Spa. Součástí hotelu je také aquapark a dětský klub.
Hodnocení na 
Cestující rodiny
Komentář přidán: 22. 8. 2026
Ubytován/a od srpen 2026
The MGM Grand Sanya hotel at Yalong Bay, Hainan, China
The MGM Grand Sanya hotel was the last of our six hotels from our trip to China. We booked the Corona Sunset Sea-view Suite - Extra-large Ocean View Terrace via trip.com. This spacious two-room suite is 130 sq m with a large 100 sq m terrace. At reception we were immediately connected on WeChat to Sheldon, a butler who speaks excellent English and some Russian. The suite, with large floor-to-ceiling windows, is fully equipped: a capsule coffee machine, a hairdryer, an ironing board, an iron, fully automatic toilets (two in our room), slippers, robes for adults and children, and toiletries, including baby toiletries. We were especially pleased with the large live indoor flowers in the room. There is a minibar. Along the entire transparent terrace railing, on the left and right, there are fresh flowers with cute blue blossoms, which creates an additional cozy atmosphere: The terrace has sun loungers, a large table with chairs, and a small table with armchairs. There's also a clothes dryer, which is very convenient. The terrace offers a beautiful view of the sea and the hotel grounds. We recommend booking this room or villa, as breakfast in these room types is served in a restaurant next to the beach overlooking the sea. This restaurant offers both a buffet and an à la carte menu. Everything was delicious, and the service was excellent. There weren't many guests at breakfast in this restaurant. We also had breakfast in the main restaurant, but we really enjoyed the breakfast and service in this restaurant near the beach. The sea was excellent; there were some waves, but we swam. There were always sun loungers available by the sea. The hotel is large, with many children. Generally, the hotel is geared toward families with children, as there are plenty of activities for children. Some might find it noisy, but our room with a terrace was peaceful and quiet. Our booking package included a photo shoot, and we loved the photos – they were truly professional and beautiful. We want to say a big thank you to our butler, Sheldon, who was always available, answered all our questions, and made our stay even more comfortable. Upon check-in we encountered several cleaning issues, which Sheldon promptly resolved, for which we are very grateful. We have only positive impressions from my stay at this hotel!
Pár
RU
Komentář přidán: 17. 3. 2026
Ubytován/a od březen 2026
Experience is interesting, but one time)
Good afternoon, relaxing at the hotel from March 9-16, the two of them with their husband. The weather was so bad, the water was cold, the winds were constant, it rained several times, it was cloudy, in the evening I wanted to put something on with a sleeve. As a result, they went into the sea once in a week, they went in, not swam.
Arrived at the hotel around 8:00 a.m., checked in early, around 10:00 a.m., for which thank you very much. No deposit was taken, also thank you) There were no Russian-speaking or at least English-speaking staff at the reception, in general it is very hard with this, practically no one speaks Russian or even English, the translators in the phones work so well and this pantomime theater)))) in general when checking in zero information, when breakfast, where for dinner, how restaurants, spas work, etc., perhaps if I had known more about the hotel, would have spent more money in it.
Next room, quite yourself, and in size and filling, there are good terry robes, slippers disposable and rubber, a bag that cannot be taken out of the hotel (marketing level gods)). Also in the room there is a nespresso coffee machine, 4 capsules per day replenishment, water, sugar, cream. Cosmetics are normal like, the bed is comfortable, the bed is good. Cleaning is good. And now attention, complete absence of ashtray))) asked the maid, no, asked the hotel guide, no. What would a hotel in another country do? Obviously, I'd find an ashtray, and I've never seen one in a hotel in general, but that's just not it. Smoked in bottles for a week))))
Next, meals, breakfast and dinner, one of the hotel's weakest points, well, after unobtrusive service of course.
Breakfast went anywhere else, although there is very little choice, of the suitable for us is an English breakfast, a couple of soups, fruit and a peculiar pastry (of the useful only croissants). By the way, knives are not ideologically provided) they are simply not on the tables, as well as salt, English remind no one knows, and again the theater of pantomime. On the third day, I didn't want anything anymore. But it was a total failure to buy dinners)) so, it is again the same day after day, a pot for cooking soup, hotpot, the Chinese get high, we just for once entertainment, there is fish and sea filling, there is meat, plus potatoes, mushrooms, grass, but again, the Russians are not much interested. Besides hot sweat, there's a steak that's less normal, like some dried little barbecues, baked oysters with a bunch of shards, rice, some bones with meat type. Still from a normal raw fish station, there's salmon, octopus, and lacedra, you can eat sashimi, but also the story a couple of times, then gets bored. Of the desserts, there is san Sebastian, the best of all the desserts, something mousse, waffles, ice cream. Drinks, there are juices, beer, even some choice of alcohol, like gin, tequila, liqueurs a couple of kinds, even make cocktails, well try))) ended up going a couple of times, further dinners outside, as a result, take dinners strongly discouraged.
It's about eight minutes to the food plaza, and there's all sorts of fruit and shops and, of course, lots of restaurants. We had dinner on the recommendation of other tourists at the Yalong Bay restaurant, with the green sign, there the guys speak Russian well, the menu is adapted to Europeans, the portions are straight big, delicious, good, I recommend.
The grounds of the hotel are small, but good, pretty, quite reasonable everything is decorated, there are warm pools, there is ordinary, there are enough sunbeds, which is not to say about the beach, there is a complete failure, on the whole hotel there are fifteen umbrellas, which of course are lacking, in the end the beach is kind of normal in size, but made dumber, as on the sea and the sun at all this can be, just cannot fit in your head. Plus there are always vendors selling beer, pearls, massages, excursions, but that would be okay, although there are a lot of them and often all of them. Plus the sea pen is fenced off with buoys, a very small area, too.
The hotel's population is Chinese and Russian, the rest is directly 1-2%.
On the second floor of the hotel there is a center of folk medicine "tibet", also recommended tourists, liked, really good massage, very many coming from other hotels. But of course, as they usually try to dilut))) diagnosing by pulse and touching a couple of points of the back))) chondrosis in the neck, well, not surprised, thank you) the second diagnosis was "stagnation in the liver" (before tourists told that they were offered to buy herbs to cleanse the liver, something like 20,000 each), so, it would be nothing, but my liver was checked along and across a couple of months ago, and it was fine) in short, treated well, but don't overconfide in the diagnoses by pulse and filter please)
Summary, the hotel is considered one of the very good in Yalong Bay, what is going on in the middle, even imagine scary. I wouldn't go for sure again.
Arrived at the hotel around 8:00 a.m., checked in early, around 10:00 a.m., for which thank you very much. No deposit was taken, also thank you) There were no Russian-speaking or at least English-speaking staff at the reception, in general it is very hard with this, practically no one speaks Russian or even English, the translators in the phones work so well and this pantomime theater)))) in general when checking in zero information, when breakfast, where for dinner, how restaurants, spas work, etc., perhaps if I had known more about the hotel, would have spent more money in it.
Next room, quite yourself, and in size and filling, there are good terry robes, slippers disposable and rubber, a bag that cannot be taken out of the hotel (marketing level gods)). Also in the room there is a nespresso coffee machine, 4 capsules per day replenishment, water, sugar, cream. Cosmetics are normal like, the bed is comfortable, the bed is good. Cleaning is good. And now attention, complete absence of ashtray))) asked the maid, no, asked the hotel guide, no. What would a hotel in another country do? Obviously, I'd find an ashtray, and I've never seen one in a hotel in general, but that's just not it. Smoked in bottles for a week))))
Next, meals, breakfast and dinner, one of the hotel's weakest points, well, after unobtrusive service of course.
Breakfast went anywhere else, although there is very little choice, of the suitable for us is an English breakfast, a couple of soups, fruit and a peculiar pastry (of the useful only croissants). By the way, knives are not ideologically provided) they are simply not on the tables, as well as salt, English remind no one knows, and again the theater of pantomime. On the third day, I didn't want anything anymore. But it was a total failure to buy dinners)) so, it is again the same day after day, a pot for cooking soup, hotpot, the Chinese get high, we just for once entertainment, there is fish and sea filling, there is meat, plus potatoes, mushrooms, grass, but again, the Russians are not much interested. Besides hot sweat, there's a steak that's less normal, like some dried little barbecues, baked oysters with a bunch of shards, rice, some bones with meat type. Still from a normal raw fish station, there's salmon, octopus, and lacedra, you can eat sashimi, but also the story a couple of times, then gets bored. Of the desserts, there is san Sebastian, the best of all the desserts, something mousse, waffles, ice cream. Drinks, there are juices, beer, even some choice of alcohol, like gin, tequila, liqueurs a couple of kinds, even make cocktails, well try))) ended up going a couple of times, further dinners outside, as a result, take dinners strongly discouraged.
It's about eight minutes to the food plaza, and there's all sorts of fruit and shops and, of course, lots of restaurants. We had dinner on the recommendation of other tourists at the Yalong Bay restaurant, with the green sign, there the guys speak Russian well, the menu is adapted to Europeans, the portions are straight big, delicious, good, I recommend.
The grounds of the hotel are small, but good, pretty, quite reasonable everything is decorated, there are warm pools, there is ordinary, there are enough sunbeds, which is not to say about the beach, there is a complete failure, on the whole hotel there are fifteen umbrellas, which of course are lacking, in the end the beach is kind of normal in size, but made dumber, as on the sea and the sun at all this can be, just cannot fit in your head. Plus there are always vendors selling beer, pearls, massages, excursions, but that would be okay, although there are a lot of them and often all of them. Plus the sea pen is fenced off with buoys, a very small area, too.
The hotel's population is Chinese and Russian, the rest is directly 1-2%.
On the second floor of the hotel there is a center of folk medicine "tibet", also recommended tourists, liked, really good massage, very many coming from other hotels. But of course, as they usually try to dilut))) diagnosing by pulse and touching a couple of points of the back))) chondrosis in the neck, well, not surprised, thank you) the second diagnosis was "stagnation in the liver" (before tourists told that they were offered to buy herbs to cleanse the liver, something like 20,000 each), so, it would be nothing, but my liver was checked along and across a couple of months ago, and it was fine) in short, treated well, but don't overconfide in the diagnoses by pulse and filter please)
Summary, the hotel is considered one of the very good in Yalong Bay, what is going on in the middle, even imagine scary. I wouldn't go for sure again.
Reakce hotelu
Komentář přidán: 16. 8. 2026
Уважаемая гостья!
Благодарим вас за подробный, честный отзыв о пребывании в нашем отеле с 9 по 16 марта. Мы принимаем все ваши комментарии к сведению и очень огорчены, что поездка оставила у вас смешанные впечатления.
Мы рады, что вам понравилось раннее заселение и отсутствие депозита, комфорт номера, качество уборки, халаты, кофемашина и наполнение ванной комнаты. Нам очень жаль, что в номере не оказалось пепельницы — мы учтём это замечание и скорректируем комплектацию номеров для курящих гостей.
Нам искренне жаль, что возникли сложности с общением на ресепшн: недостаток персонала со знанием иностранных языков и отсутствие полной информации об услугах отеля при заселении — это наш недочёт. Мы проведём дополнительное обучение команды рецепции, чтобы гости получали всю нужную информацию сразу по приезде.
Что касается питания: мы понимаем, что ассортимент завтраков и ужинов не полностью соответствовал вашим вкусовым предпочтениям. Ваши замечания по небольшому выбору блюд, отсутствию столовых приборов и однообразию ужина передадим команде ресторана для пересмотра меню и организации сервиса. Нам жаль, что ужины не оправдали ожиданий, и вы были вынуждены питаться за пределами отеля.
Также мы приняли критику по пляжной зоне: недостаток зонтов, небольшая зона для плавания в море и назойливые уличные торговцы — это важные моменты, над которыми мы будем работать. Территорию отеля мы рады, что вы оценили, и благодарим за положительные слова о бассейнах.
Относительно центра тибетской медицины на втором этаже: это сторонняя организация, работающая на территории отеля. Мы передадим ваши комментарии их руководству, чтобы предостеречь от навязчивых диагнозов и предложений товаров. Советуем всем гостям критически относиться к подобным консультациям.
Спасибо за вашу рекомендацию ресторана за пределами отеля, мы ценим, что вы поделились опытом для других путешественников.
Нам очень жаль, что мы не смогли сделать ваш отдых идеальным. Хотя вы не планируете повторное посещение, ваш подробный отзыв поможет нам исправить недостатки и улучшить качество сервиса для будущих гостей.
Благодарим вас за подробный, честный отзыв о пребывании в нашем отеле с 9 по 16 марта. Мы принимаем все ваши комментарии к сведению и очень огорчены, что поездка оставила у вас смешанные впечатления.
Мы рады, что вам понравилось раннее заселение и отсутствие депозита, комфорт номера, качество уборки, халаты, кофемашина и наполнение ванной комнаты. Нам очень жаль, что в номере не оказалось пепельницы — мы учтём это замечание и скорректируем комплектацию номеров для курящих гостей.
Нам искренне жаль, что возникли сложности с общением на ресепшн: недостаток персонала со знанием иностранных языков и отсутствие полной информации об услугах отеля при заселении — это наш недочёт. Мы проведём дополнительное обучение команды рецепции, чтобы гости получали всю нужную информацию сразу по приезде.
Что касается питания: мы понимаем, что ассортимент завтраков и ужинов не полностью соответствовал вашим вкусовым предпочтениям. Ваши замечания по небольшому выбору блюд, отсутствию столовых приборов и однообразию ужина передадим команде ресторана для пересмотра меню и организации сервиса. Нам жаль, что ужины не оправдали ожиданий, и вы были вынуждены питаться за пределами отеля.
Также мы приняли критику по пляжной зоне: недостаток зонтов, небольшая зона для плавания в море и назойливые уличные торговцы — это важные моменты, над которыми мы будем работать. Территорию отеля мы рады, что вы оценили, и благодарим за положительные слова о бассейнах.
Относительно центра тибетской медицины на втором этаже: это сторонняя организация, работающая на территории отеля. Мы передадим ваши комментарии их руководству, чтобы предостеречь от навязчивых диагнозов и предложений товаров. Советуем всем гостям критически относиться к подобным консультациям.
Спасибо за вашу рекомендацию ресторана за пределами отеля, мы ценим, что вы поделились опытом для других путешественников.
Нам очень жаль, что мы не смогли сделать ваш отдых идеальным. Хотя вы не планируете повторное посещение, ваш подробный отзыв поможет нам исправить недостатки и улучшить качество сервиса для будущих гостей.
Cestující rodiny
RU
Komentář přidán: 14. 12. 2025
Ubytován/a od listopad 2025
Excellent hotel, excellent location
Chose between this hotel and the Marriott Hotel, 400 metres away. In the end, the MGM Hotel really liked it. Passing Marriott, he seemed to have a nicer territory, cozier than the hull, because it's smaller, but it's possible subjective.
For starters, there are few downsides, although they are certainly not pronounced))
Check-in at 3 p.m. We were asked to wait another two hours because our room was being cleaned. Sadly, we've been moved into a temporary suite. On the ground floor, with a small window, but still... You can rest, bathe, go to the bathroom. Or you could just walk around and explore the area.
Already in the permanent room, it seemed like everywhere I've been in Sanya's hotels, the lights were low. Which is not conducive to activity and positivity)) Although, to whom how..
The lobby is noisy, crowded, bustling.
Furniture, a little worn out in places.
Yalong Bay Shopping Street is a 15-minute walk away. The big store and the small market, the other way around, is 10 minutes. Basically, if it doesn't rain, it's a great distance.
Of the very dubious downsides, that's all.
On the other hand, there is a huge selection of dishes for breakfast, both national and European cuisine. The hardest period to visit is from 9 a.m. to 10 a.m. There's a lot of people! At the same time, a free place can be found, though not very comfortable.
And they don't always have time to report cheeses, sausages and other snacks. Lots of sweets. For the kids on the swords, all kinds of sweet flavors.
Be sure to take soup with homemade dumplings! It's delicious!
Sookie's not good. Freshly squeezed, which means not what we used to drink))
The rooms have good modern renovation, the arrangement is cozy, there is both a table and a mini sofa, and two Russian TV channels)) Sometimes in the evening without them.)) We had a sea view room on the seventh floor. It's really cool to wake up with this view and also sit on the balcony enjoying the view of half the bay and the mountains at the end of the bay.
Daily change of linen, bring very much bottled water))
The service is excellent, any problems are solved very quickly.. We have a motion sensor picking in our room (why it's there, it's not clear). Come in, shut it down in 15 minutes. Any employee tries to help... but only knows less English at reception. The rest with grief in half through an interpreter))
The hotel also has 3-9D rides..for 50 yuan.. If anyone likes that, it's really cool.
Be sure to visit the mini zoo, where small animals (hamsters, parrots, dogs, snakes, lizards, alpacas and others) can be stroked, fed, admired and photographed with them. The price is not small - at my 140 yuan, but this price includes additional to adult, one child.. It seems like a mini zoo is nothing, but those who love animals will be delighted. One hundred percent... I note that the Chinese people don't like animals much)) They treat them pragmatically.. that is, they love them if they can be made or eaten.. Thin matter doesn't interest them)) But it's not about everyone.. And that's not certain))
The hotel grounds are green, but there's nowhere to walk. I didn't notice the cozy woodland paths. But the big pool, which unfortunately is very shallow - 1.2 meters.. There are almost always pool beds, the pool is not filled with people. It's 26-27 degrees water. There are three bars nearby - the most swanky cocktails, especially the signature Crown Beer cocktails. 800 rubles, but a huge mug, and very delicious. Where is cheaper in Russia?))
Bar food - burgers, hot dogs, barbecues. Not cheap, but delicious again! When laziness goes far, try, you won't regret..
There are also a couple of restaurants in the hotel. I haven't eaten in them, but they seem pretty expensive.
For the kids, there's a big play area on the property. Naturally, with the guards... The kids won't be bored here.
A swimming area on the beach right in front of the hotel... The sea is not full, there's room for everyone. There's not enough sunbeds under the umbrellas. Therefore, you can quickly swim and run away so as not to burn))
Almost always on the sea the yellow flag, despite small waves - you can swim.. When the waves are too much, the red flag goes up. In November, it was 1 day. But it was scary without a flag.
Weekend mini shows - sung by a local singer.. He's a good singer, I must say. Passing the evening to live music and a cocktail is the thing.
Walked past the Sheraton tonight - it seemed empty, although of course it wasn't. It's just less fuss, less activity, less bars.
In the rain, they give you free capes or umbrellas.
In terms of the national composition of visitors, it seemed to me that about 60% of Chinese tourists, 40% from Russia, Belarus, Kazakhstan.. People, mostly, are cultured, decent..)) In Dadonghai Bay with this somewhat worse))
In general, a hotel is worth taking if you are not afraid of the social and you are not intimidated by large buildings..
For starters, there are few downsides, although they are certainly not pronounced))
Check-in at 3 p.m. We were asked to wait another two hours because our room was being cleaned. Sadly, we've been moved into a temporary suite. On the ground floor, with a small window, but still... You can rest, bathe, go to the bathroom. Or you could just walk around and explore the area.
Already in the permanent room, it seemed like everywhere I've been in Sanya's hotels, the lights were low. Which is not conducive to activity and positivity)) Although, to whom how..
The lobby is noisy, crowded, bustling.
Furniture, a little worn out in places.
Yalong Bay Shopping Street is a 15-minute walk away. The big store and the small market, the other way around, is 10 minutes. Basically, if it doesn't rain, it's a great distance.
Of the very dubious downsides, that's all.
On the other hand, there is a huge selection of dishes for breakfast, both national and European cuisine. The hardest period to visit is from 9 a.m. to 10 a.m. There's a lot of people! At the same time, a free place can be found, though not very comfortable.
And they don't always have time to report cheeses, sausages and other snacks. Lots of sweets. For the kids on the swords, all kinds of sweet flavors.
Be sure to take soup with homemade dumplings! It's delicious!
Sookie's not good. Freshly squeezed, which means not what we used to drink))
The rooms have good modern renovation, the arrangement is cozy, there is both a table and a mini sofa, and two Russian TV channels)) Sometimes in the evening without them.)) We had a sea view room on the seventh floor. It's really cool to wake up with this view and also sit on the balcony enjoying the view of half the bay and the mountains at the end of the bay.
Daily change of linen, bring very much bottled water))
The service is excellent, any problems are solved very quickly.. We have a motion sensor picking in our room (why it's there, it's not clear). Come in, shut it down in 15 minutes. Any employee tries to help... but only knows less English at reception. The rest with grief in half through an interpreter))
The hotel also has 3-9D rides..for 50 yuan.. If anyone likes that, it's really cool.
Be sure to visit the mini zoo, where small animals (hamsters, parrots, dogs, snakes, lizards, alpacas and others) can be stroked, fed, admired and photographed with them. The price is not small - at my 140 yuan, but this price includes additional to adult, one child.. It seems like a mini zoo is nothing, but those who love animals will be delighted. One hundred percent... I note that the Chinese people don't like animals much)) They treat them pragmatically.. that is, they love them if they can be made or eaten.. Thin matter doesn't interest them)) But it's not about everyone.. And that's not certain))
The hotel grounds are green, but there's nowhere to walk. I didn't notice the cozy woodland paths. But the big pool, which unfortunately is very shallow - 1.2 meters.. There are almost always pool beds, the pool is not filled with people. It's 26-27 degrees water. There are three bars nearby - the most swanky cocktails, especially the signature Crown Beer cocktails. 800 rubles, but a huge mug, and very delicious. Where is cheaper in Russia?))
Bar food - burgers, hot dogs, barbecues. Not cheap, but delicious again! When laziness goes far, try, you won't regret..
There are also a couple of restaurants in the hotel. I haven't eaten in them, but they seem pretty expensive.
For the kids, there's a big play area on the property. Naturally, with the guards... The kids won't be bored here.
A swimming area on the beach right in front of the hotel... The sea is not full, there's room for everyone. There's not enough sunbeds under the umbrellas. Therefore, you can quickly swim and run away so as not to burn))
Almost always on the sea the yellow flag, despite small waves - you can swim.. When the waves are too much, the red flag goes up. In November, it was 1 day. But it was scary without a flag.
Weekend mini shows - sung by a local singer.. He's a good singer, I must say. Passing the evening to live music and a cocktail is the thing.
Walked past the Sheraton tonight - it seemed empty, although of course it wasn't. It's just less fuss, less activity, less bars.
In the rain, they give you free capes or umbrellas.
In terms of the national composition of visitors, it seemed to me that about 60% of Chinese tourists, 40% from Russia, Belarus, Kazakhstan.. People, mostly, are cultured, decent..)) In Dadonghai Bay with this somewhat worse))
In general, a hotel is worth taking if you are not afraid of the social and you are not intimidated by large buildings..
Cestující rodiny
Komentář přidán: 21. 6. 2026
Ubytován/a od červen 2026
Frustration
The hotel is quite tired and has long needed renovation. Room stock, swimming pool, beach area with sunbeds, breakfast dishes - all worn out. Breakfast dishes are plastic in general. It's not a 5-star level at all. The only positive is the variety of meals at breakfast (quite dignified) and the sea itself. That's it. We came from another bay, the Atlantis Hotel, which is a little more expensive than about 10-15%, but for that money you get a lot more and higher recreation. It's high time to make repairs.
Reakce hotelu
Komentář přidán: 15. 8. 2026
Уважаемый гость!
Благодарим Вас за честный и откровенный отзыв по итогам Вашего пребывания в нашем отеле. Нам очень жаль, что состояние инфраструктуры отеля не соответствовало Вашим ожиданиям от пятизвёздочного уровня, и мы приносим свои искренние извинения за это.
Мы приняли к сведению все Ваши замечания: износ номерного фонда, бассейна, пляжной зоны с шезлонгами, а также использование пластиковой посуды во время завтраков. Вопрос реновации находится в поле зрения нашего руководства, мы планомерно работаем над обновлением оборудования и интерьеров, чтобы повысить общий уровень комфорта для гостей.
Мы рады, что Вам понравилось разнообразие завтраков и само море — для нас это очень ценная обратная связь. Мы понимаем Ваше сравнение с отелем Атлантис, и примем его во внимание при дальнейшем совершенствовании сервиса.
Нам искренне жаль, что общее впечатление от отдыха было смазано из‑за устаревшей материальной базы. Мы надеемся, что в будущем у нас появится возможность продемонстрировать Вам улучшения и подарить по‑настоящему комфортный отдых.
С уважением,
Благодарим Вас за честный и откровенный отзыв по итогам Вашего пребывания в нашем отеле. Нам очень жаль, что состояние инфраструктуры отеля не соответствовало Вашим ожиданиям от пятизвёздочного уровня, и мы приносим свои искренние извинения за это.
Мы приняли к сведению все Ваши замечания: износ номерного фонда, бассейна, пляжной зоны с шезлонгами, а также использование пластиковой посуды во время завтраков. Вопрос реновации находится в поле зрения нашего руководства, мы планомерно работаем над обновлением оборудования и интерьеров, чтобы повысить общий уровень комфорта для гостей.
Мы рады, что Вам понравилось разнообразие завтраков и само море — для нас это очень ценная обратная связь. Мы понимаем Ваше сравнение с отелем Атлантис, и примем его во внимание при дальнейшем совершенствовании сервиса.
Нам искренне жаль, что общее впечатление от отдыха было смазано из‑за устаревшей материальной базы. Мы надеемся, что в будущем у нас появится возможность продемонстрировать Вам улучшения и подарить по‑настоящему комфортный отдых.
С уважением,
Cestující rodiny
Komentář přidán: 2. 6. 2026
Ubytován/a od červen 2026
Bad.
The hotel is fine. Clear. Terrible service, though. Waiters forget orders, porters with luggage carts break into elevators with guests and other game. Cannot in China in service and hospitality.
Reakce hotelu
Komentář přidán: 16. 8. 2026
Уважаемый гость!
Спасибо за то, что поделились своим мнением о нашем отеле. Мы очень огорчены, что уровень сервиса не оправдал ваших ожиданий, несмотря на то что вам понравилась чистота номеров.
Нам очень жаль, что официанты забывали ваши заказы, а работа носильщиков доставила вам неудобства. Мы обязательно проведём работу с персоналом, проанализируем все описанные ситуации и примем меры для улучшения качества обслуживания и культуры гостеприимства.
Мы ценим вашу обратную связь, она помогает нам исправлять недостатки. Надеемся, что вы дадите нам шанс продемонстрировать улучшенный сервис при вашем следующем посещении.
С уважением, администрация отеля
Спасибо за то, что поделились своим мнением о нашем отеле. Мы очень огорчены, что уровень сервиса не оправдал ваших ожиданий, несмотря на то что вам понравилась чистота номеров.
Нам очень жаль, что официанты забывали ваши заказы, а работа носильщиков доставила вам неудобства. Мы обязательно проведём работу с персоналом, проанализируем все описанные ситуации и примем меры для улучшения качества обслуживания и культуры гостеприимства.
Мы ценим вашу обратную связь, она помогает нам исправлять недостатки. Надеемся, что вы дадите нам шанс продемонстрировать улучшенный сервис при вашем следующем посещении.
С уважением, администрация отеля
Vynikající lokalita
Yalong Bay National Tourist Resort, Okres Jiyang, San-ja, 572000, Čína|13,75 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
Domácí mazlíčci povoleni za příplatek
According to the relevant provisions of the "Supplementary Implementation Plan for the Comprehensive Prohibition of Production, Sales and Use of Disposable Non-degradable Plastic Products in Hainan Province", starting from January 1, 2023, all hotels, hotels, B&Bs and other places in the province will no longer take the initiative to provide Plastic products, including combs, toothbrushes, razors, shower caps, small washing care product containers (such as body wash bottles, shampoo bottles, moisturizer bottles), etc. If you need it, please contact the hotel to obtain it.
Děti můžou v pokoji spát zdarma. Přistýlka není k dispozici.
Přistýlky jsou k dispozici za příplatek, podle velikosti pokoje.
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