First Hotel Grand
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Rychlá fakta
Příjezd od: | 16:00 |
|---|---|
Odjezd před: | 11:00 |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Vybavení
Wi-Fi
Fitcentrum
24hodinová recepční služba
Restaurace
Kouření zakázáno
Prádelna
Více o hotelu First Hotel Grand
First Hotel Grand
First Hotel Grand – A Classic Hotel Experience in the Heart of Odense First Hotel Grand is Odense’s iconic city hotel from 1897, located on the high street where the vibrant city life meets historic charm and modern conveniences.
Hodnocení na 
Anonymní cestovatel
Komentář přidán: 14. 8. 2026
Ubytován/a od srpen 2026
We traveled with an assistant dog, so we booked the big suite. It was not cheap, I had to say, yet the staffs were very warm, kind and helpful! Their efforts did make us feeling welcome. The prices included breakfast and it had high quality of cheeses, cold cuts and smoked salmon. There were scrambled and boiled eggs, smoothies, fresh pastry…etc all were delicious! The hotel location was fantastic too. We were in the center so we walked everywhere. There were some noises outside because we opened the windows for the time we stayed there, but it didn’t bother us. If someone was sensitive with noises, just closed the windows or used the ear plugs in the room. We liked to thank the hotel for their hospitality!
Anonymní cestovatel
Komentář přidán: 8. 8. 2026
Ubytován/a od červenec 2026
Honest review - hotel needs to be upfront with travellers.
1. At no point were we told that renovation will be going on and there will be considerable noise.
2. There are two separate sets of steps to reach the rooms. After going up the lift. God forbid you’re carrying heavy suitcases. Or have mobility issues. Again - no mention of this in hotels communication.
3. Trainee staff forgot to give us the second room keys
4. Amenities in room are non existent. Can’t make a cup or tea or coffee.
5. Rooms are tiny and basically finished.
In summary - End up paying a lot of money for 2 star experience
1. At no point were we told that renovation will be going on and there will be considerable noise.
2. There are two separate sets of steps to reach the rooms. After going up the lift. God forbid you’re carrying heavy suitcases. Or have mobility issues. Again - no mention of this in hotels communication.
3. Trainee staff forgot to give us the second room keys
4. Amenities in room are non existent. Can’t make a cup or tea or coffee.
5. Rooms are tiny and basically finished.
In summary - End up paying a lot of money for 2 star experience
Cestující ve skupině
Komentář přidán: 29. 7. 2026
Full of anticipation, my heart stops
This Grand Hotel may have been grand, but now it is mostly history. The location and size fit the name but the rest has yet to be fulfilled to meet contemporary standards.
The dinner we were allowed to enjoy with our large group (50!) was well catered for, chapeau! But the technical side of the hotel seemed to me suitable for a horror movie. The temperature in my room was close to 40°, the tap water was lukewarm, both the 'hot' and 'cold' tap, I wouldn't drink it or use it for the shower, a tap opens clockwise, the elevator operation requires routine, you get somewhere you don't want to be, everything is outdated but clean. Faded glory, I think.
I hope someone sees enough perspective to pay for a renovation, they deserve it.
The dinner we were allowed to enjoy with our large group (50!) was well catered for, chapeau! But the technical side of the hotel seemed to me suitable for a horror movie. The temperature in my room was close to 40°, the tap water was lukewarm, both the 'hot' and 'cold' tap, I wouldn't drink it or use it for the shower, a tap opens clockwise, the elevator operation requires routine, you get somewhere you don't want to be, everything is outdated but clean. Faded glory, I think.
I hope someone sees enough perspective to pay for a renovation, they deserve it.
Reakce hotelu
Komentář přidán: 30. 7. 2026
Dear Guest,
Thank you for taking the time to share such detailed feedback following your stay with us.
We are very pleased to hear that you appreciated our central location and that the dinner arranged for your large group of approximately 50 guests was handled successfully. Catering for a group of that size requires a considerable team effort, so your recognition will mean a great deal to our restaurant and kitchen colleagues.
At the same time, we are sorry that several aspects of the hotel left you disappointed.
Grand Hotel is a historic property dating back to 1897, and its architecture, room layouts, technical installations, and overall character naturally differ from those of a newly built hotel. Many guests choose us specifically because of this history and atmosphere. However, we fully agree that the age of a building should never prevent essential facilities from functioning properly or compromise cleanliness and guest comfort.
During the period of your stay, we experienced exceptionally high outdoor temperatures. As the building was not originally designed with air conditioning, the rooms can unfortunately become very warm during extreme summer weather. All rooms are equipped with fans, but we acknowledge that these were not sufficient under the unusually hot conditions, and we are very sorry that the temperature made your stay so uncomfortable.
Your comments regarding the water temperature are particularly concerning. Both hot and cold water should, of course, function correctly and safely. Had our reception or technical team been informed during your stay, we would have investigated the issue immediately and attempted to resolve it or offer an alternative solution. We will nevertheless follow up on your feedback, as this is not a condition we consider acceptable.
The hotel’s historic construction also means that taps, corridors, lifts, and different sections of the building may not always follow the uniform layout found in a modern purpose-built hotel. We understand that the elevator and the route through the property may initially feel confusing, particularly for first-time visitors, and our reception team is always available to provide directions and assistance.
We appreciate that, despite your criticism of the hotel’s condition, you found it clean. Cleanliness is a fundamental priority for us, and we are glad this was reflected in your experience.
We are continuously working to maintain and improve the hotel while respecting the historic framework of the building. We therefore appreciate your recognition of the property’s potential, even though we regret that the overall experience did not meet your expectations.
Thank you once again for your honest and constructive comments. They will be shared with the relevant teams as part of our ongoing work to improve the comfort and experience of our guests.
Kind regards,
Grand Hotel, Odense
Thank you for taking the time to share such detailed feedback following your stay with us.
We are very pleased to hear that you appreciated our central location and that the dinner arranged for your large group of approximately 50 guests was handled successfully. Catering for a group of that size requires a considerable team effort, so your recognition will mean a great deal to our restaurant and kitchen colleagues.
At the same time, we are sorry that several aspects of the hotel left you disappointed.
Grand Hotel is a historic property dating back to 1897, and its architecture, room layouts, technical installations, and overall character naturally differ from those of a newly built hotel. Many guests choose us specifically because of this history and atmosphere. However, we fully agree that the age of a building should never prevent essential facilities from functioning properly or compromise cleanliness and guest comfort.
During the period of your stay, we experienced exceptionally high outdoor temperatures. As the building was not originally designed with air conditioning, the rooms can unfortunately become very warm during extreme summer weather. All rooms are equipped with fans, but we acknowledge that these were not sufficient under the unusually hot conditions, and we are very sorry that the temperature made your stay so uncomfortable.
Your comments regarding the water temperature are particularly concerning. Both hot and cold water should, of course, function correctly and safely. Had our reception or technical team been informed during your stay, we would have investigated the issue immediately and attempted to resolve it or offer an alternative solution. We will nevertheless follow up on your feedback, as this is not a condition we consider acceptable.
The hotel’s historic construction also means that taps, corridors, lifts, and different sections of the building may not always follow the uniform layout found in a modern purpose-built hotel. We understand that the elevator and the route through the property may initially feel confusing, particularly for first-time visitors, and our reception team is always available to provide directions and assistance.
We appreciate that, despite your criticism of the hotel’s condition, you found it clean. Cleanliness is a fundamental priority for us, and we are glad this was reflected in your experience.
We are continuously working to maintain and improve the hotel while respecting the historic framework of the building. We therefore appreciate your recognition of the property’s potential, even though we regret that the overall experience did not meet your expectations.
Thank you once again for your honest and constructive comments. They will be shared with the relevant teams as part of our ongoing work to improve the comfort and experience of our guests.
Kind regards,
Grand Hotel, Odense
Anonymní cestovatel
Komentář přidán: 27. 7. 2026
Ubytován/a od červenec 2026
They gave us a room in what I suspect was the «dog»-row, since we travel with our dog. And our room was not nice at all. It was tired, uninspired and with a mishmash of different furnitures that made no sence. TV was from another era, and, well; the picture I took in the would say it all.
Front of house staff was lovely and breakfast was good.
Front of house staff was lovely and breakfast was good.
Pár
DE
Komentář přidán: 22. 7. 2026
Historic Charm Meets Modern Comfort: A Mixed but Pleasant Stay
The First Hotel Grand Odense is a hotel with an impressive history dating back to the late 19th century. Over the decades, it has been expanded and modernized, giving the building a unique blend of historic charm and contemporary comfort. However, the various additions and renovations have resulted in somewhat long and cumbersome pathways within the hotel, as well as an inconsistent look and feel—a minor drawback that also contributes to the hotel’s character.
Room & Amenities
My room was spacious, featuring a comfortable couch and a safe. Unfortunately, there was no refrigerator, which would have been practical for longer stays. The bed was very comfortable and inviting for relaxation. However, the lack of air conditioning was an issue: with the high temperatures during my stay, the room became quite warm. To make matters worse, one window could not be opened—and it wasn’t repaired during my stay—limiting ventilation and exacerbating the heat.
Breakfast & Service
The continental breakfast was a highlight: a generous buffet in a beautiful, historic dining room with a good selection of local specialties. The only downside was the single coffee machine, which led to short waits during peak times.
The service was consistently friendly and helpful—from the quick check-in and check-out to the small attentions throughout my stay. The staff made my experience pleasant.
Location & Surroundings
The central location of the hotel is ideal for exploring Odense. However, it was a bit noisy on the weekend due to the open windows (and the lack of air conditioning), as the street in front of the hotel is quite lively. A clearly marked unloading zone for guests with luggage would have been helpful, as it wasn’t immediately obvious where to find it.
Leisure Facilities
The fitness center was decently equipped, though towels and a drink dispenser would have enhanced the comfort.
Conclusion:
First Hotel Grand Odense is a charming hotel that impresses with its historic atmosphere, central location, and excellent service. A few minor issues—such as the lack of air conditioning, the broken window, or the long corridors—slightly detract from the overall experience but are not enough to discourage a recommendation. With a few adjustments, a stay here could be even more perfect.
Room & Amenities
My room was spacious, featuring a comfortable couch and a safe. Unfortunately, there was no refrigerator, which would have been practical for longer stays. The bed was very comfortable and inviting for relaxation. However, the lack of air conditioning was an issue: with the high temperatures during my stay, the room became quite warm. To make matters worse, one window could not be opened—and it wasn’t repaired during my stay—limiting ventilation and exacerbating the heat.
Breakfast & Service
The continental breakfast was a highlight: a generous buffet in a beautiful, historic dining room with a good selection of local specialties. The only downside was the single coffee machine, which led to short waits during peak times.
The service was consistently friendly and helpful—from the quick check-in and check-out to the small attentions throughout my stay. The staff made my experience pleasant.
Location & Surroundings
The central location of the hotel is ideal for exploring Odense. However, it was a bit noisy on the weekend due to the open windows (and the lack of air conditioning), as the street in front of the hotel is quite lively. A clearly marked unloading zone for guests with luggage would have been helpful, as it wasn’t immediately obvious where to find it.
Leisure Facilities
The fitness center was decently equipped, though towels and a drink dispenser would have enhanced the comfort.
Conclusion:
First Hotel Grand Odense is a charming hotel that impresses with its historic atmosphere, central location, and excellent service. A few minor issues—such as the lack of air conditioning, the broken window, or the long corridors—slightly detract from the overall experience but are not enough to discourage a recommendation. With a few adjustments, a stay here could be even more perfect.
Reakce hotelu
Komentář přidán: 28. 7. 2026
Dear 3791MM,
Thank you for sharing your detailed feedback regarding your recent stay at First Hotel Grand Odense. We are pleased to hear that you appreciated our historic charm and modern comforts, as well as the friendly service provided by our staff.
We acknowledge your concerns regarding the lack of air conditioning and the broken window in your room, which affected your comfort during your visit. We understand how important a pleasant room environment is for our guests. Additionally, we appreciate your comments about the pathways within the hotel, as they do contribute to our unique character.
Your observation about the breakfast service has been noted, and we continually strive to improve our guest experiences. We also appreciate your suggestion regarding a clearly marked unloading zone, as we aim to assist our guests with luggage more effectively.
Thank you once again for your constructive feedback. We hope to welcome you back in the future for an even more enjoyable stay.
Kind regards
Grand Hotel, Odense
Thank you for sharing your detailed feedback regarding your recent stay at First Hotel Grand Odense. We are pleased to hear that you appreciated our historic charm and modern comforts, as well as the friendly service provided by our staff.
We acknowledge your concerns regarding the lack of air conditioning and the broken window in your room, which affected your comfort during your visit. We understand how important a pleasant room environment is for our guests. Additionally, we appreciate your comments about the pathways within the hotel, as they do contribute to our unique character.
Your observation about the breakfast service has been noted, and we continually strive to improve our guest experiences. We also appreciate your suggestion regarding a clearly marked unloading zone, as we aim to assist our guests with luggage more effectively.
Thank you once again for your constructive feedback. We hope to welcome you back in the future for an even more enjoyable stay.
Kind regards
Grand Hotel, Odense
Vynikající lokalita
Jernbanegade 18, Odense, 5000, Dánsko|1,31 km z centra města
Příjezd a odjezd
Příjezd od:
16:00
Odjezd před:
11:00
Užitečné informace
Domácí mazlíčci povoleni za příplatek
Přistýlky jsou k dispozici za příplatek, podle velikosti pokoje.
First Hotel Grand: Často kladené otázky
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