JAZ Grand Marsa - All Inclusive
+ 111
Vyberte si na cestu ten nejlepší hotel ve městě Marsa Alam podle ceny nebo preferencí
Porovnejte výhodné nabídky hotelu JAZ Grand Marsa - All Inclusive ze stovek webů na jednom místě
Hledejte výhodnou nabídku s možností bezplatného zrušení nebo vynikajícím hodnocením
Porovnejte nabídky pokojů a ceny
Prověříme stovky stránek, abychom vám našli tu nejlepší nabídku
Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Wi-Fi
Parkování
Klimatizace
Doprava z/na letiště
Bazén
Fitcentrum
Více o hotelu JAZ Grand Marsa - All Inclusive
JAZ Grand Marsa - All Inclusive
Tento 5hvězdičkový rezort v egyptském letovisku Marsa Alam se nachází na klidném a malebném místě. Nabízí bohaté zázemí pro volný čas a vřelou egyptskou pohostinnost.
Hodnocení na 
Cestující rodiny
Komentář přidán: 4. 8. 2026
Unforgettable experience
Had a very pleasant vacation at this hotel. Personally, the best part of my stay was the dining part. The food is exquisite, featuring a delightfully varied selection. I'd like to express a profound appreciation for Chef El-Dawly for his politeness and care. Asking if we have a food preference or requests to make sure we are having a pleasant experience.
Reakce hotelu
Komentář přidán: 4. 8. 2026
Dear valued guest,
Thank you for sharing your experience. We are delighted to know your stay was enjoyable and that our dining offerings stood out.
Our team takes pride in thoughtful, attentive service, and your recognition of our chef’s courtesy and care is truly appreciated. It reflects our commitment to personalized hospitality.
We look forward to the pleasure of welcoming you back for another excellent visit.
Kind regards,
JAZ Grand Marsa Management
Thank you for sharing your experience. We are delighted to know your stay was enjoyable and that our dining offerings stood out.
Our team takes pride in thoughtful, attentive service, and your recognition of our chef’s courtesy and care is truly appreciated. It reflects our commitment to personalized hospitality.
We look forward to the pleasure of welcoming you back for another excellent visit.
Kind regards,
JAZ Grand Marsa Management
Cestující rodiny
Komentář přidán: 2. 9. 2026
Ubytován/a od srpen 2026
Not qualified staff
The hotel itself is exceptionally clean, elegant, and beautifully maintained. The food was also very good, with a great variety and overall excellent quality.
However, unfortunately, our experience with the staff was very disappointing. The air conditioning in the reception area was extremely weak, even after we mentioned the issue several times to the staff.
More importantly, I strongly believe that the staff need significant training in hospitality, communication, and how to properly welcome and treat guests. We noticed that many staff members appeared unfriendly, were frequently complaining, and sometimes made comments among themselves about guests and visitors, which was very uncomfortable to witness.
What disappointed us the most, however, was the very obvious difference in the way Egyptian guests and foreign guests were treated. The difference was extremely noticeable and, honestly, very upsetting. Foreign guests were consistently greeted warmly, offered assistance, and checked on regularly, while Egyptian guests were often treated with much less friendliness and attention.
For example, in the restaurant, staff would regularly walk around the tables of foreign guests offering water, juices, and other drinks, while this level of service was noticeably absent from the tables of Egyptian guests. The difference in treatment was so clear that, as a family holding Canadian citizenship as well as Egyptian nationality, we eventually felt that we had to explain that we were Canadian in order to receive the same level of attention and courtesy.
My children do not speak Arabic well, and even after learning that they speak English and French, some staff members made comments suggesting that because they could speak Arabic, they were not really Canadian. This was extremely inappropriate and upsetting for my children and for us as parents.
I did report these concerns to the management because this was not a minor issue for us. We chose this hotel specifically after a great deal of research, and we brought our extended family with us, including my husband's family who live in Cairo. The hotel was actually quite far for them, but they agreed to come because we had traveled from Canada after a long time and wanted to spend this special time together as a family.
It is a real shame because the hotel has so much potential. The cleanliness, elegance, and quality of the food were excellent, but hospitality is ultimately about how guests are treated. I sincerely hope management takes these comments seriously and provides the staff with proper training, especially regarding respect, professionalism, and treating all guests equally regardless of their nationality.
However, unfortunately, our experience with the staff was very disappointing. The air conditioning in the reception area was extremely weak, even after we mentioned the issue several times to the staff.
More importantly, I strongly believe that the staff need significant training in hospitality, communication, and how to properly welcome and treat guests. We noticed that many staff members appeared unfriendly, were frequently complaining, and sometimes made comments among themselves about guests and visitors, which was very uncomfortable to witness.
What disappointed us the most, however, was the very obvious difference in the way Egyptian guests and foreign guests were treated. The difference was extremely noticeable and, honestly, very upsetting. Foreign guests were consistently greeted warmly, offered assistance, and checked on regularly, while Egyptian guests were often treated with much less friendliness and attention.
For example, in the restaurant, staff would regularly walk around the tables of foreign guests offering water, juices, and other drinks, while this level of service was noticeably absent from the tables of Egyptian guests. The difference in treatment was so clear that, as a family holding Canadian citizenship as well as Egyptian nationality, we eventually felt that we had to explain that we were Canadian in order to receive the same level of attention and courtesy.
My children do not speak Arabic well, and even after learning that they speak English and French, some staff members made comments suggesting that because they could speak Arabic, they were not really Canadian. This was extremely inappropriate and upsetting for my children and for us as parents.
I did report these concerns to the management because this was not a minor issue for us. We chose this hotel specifically after a great deal of research, and we brought our extended family with us, including my husband's family who live in Cairo. The hotel was actually quite far for them, but they agreed to come because we had traveled from Canada after a long time and wanted to spend this special time together as a family.
It is a real shame because the hotel has so much potential. The cleanliness, elegance, and quality of the food were excellent, but hospitality is ultimately about how guests are treated. I sincerely hope management takes these comments seriously and provides the staff with proper training, especially regarding respect, professionalism, and treating all guests equally regardless of their nationality.
Reakce hotelu
Komentář přidán: 3. 9. 2026
Dear Ms. Dina,
Thank you for choosing our hotel for your recent stay. We sincerely appreciate your kind compliments regarding the quality of our food and the cleanliness of the hotel.
At the same time, we sincerely apologize if you felt that some of our staff members appeared unfriendly or did not provide the level of hospitality you expected. Please rest assured that we regularly conduct training programs for our team members, focusing on hospitality, communication skills, and guest service standards.
Regarding your comment about a difference in the way Egyptian and foreign guests are treated, we would like to assure you that our hotel is committed to providing all our guests with the same level of service, respect, and hospitality, regardless of nationality.
Nevertheless, we take your feedback very seriously and will use your comments as an opportunity to further reinforce our service standards and staff training. We truly appreciate your recommendation and the time you took to share your experience with us.
Once again, thank you for staying with us. We sincerely hope to have the pleasure of welcoming you back and providing you with a much better experience on your next visit.
Warm regards,
Hotel Management
Thank you for choosing our hotel for your recent stay. We sincerely appreciate your kind compliments regarding the quality of our food and the cleanliness of the hotel.
At the same time, we sincerely apologize if you felt that some of our staff members appeared unfriendly or did not provide the level of hospitality you expected. Please rest assured that we regularly conduct training programs for our team members, focusing on hospitality, communication skills, and guest service standards.
Regarding your comment about a difference in the way Egyptian and foreign guests are treated, we would like to assure you that our hotel is committed to providing all our guests with the same level of service, respect, and hospitality, regardless of nationality.
Nevertheless, we take your feedback very seriously and will use your comments as an opportunity to further reinforce our service standards and staff training. We truly appreciate your recommendation and the time you took to share your experience with us.
Once again, thank you for staying with us. We sincerely hope to have the pleasure of welcoming you back and providing you with a much better experience on your next visit.
Warm regards,
Hotel Management
Pár
Komentář přidán: 31. 8. 2026
Ubytován/a od srpen 2026
Marsa August
We have been returning to this hotel every single year for many years, and this was most likely our fifteenth stay. We appreciate the hotel for its spaciousness, wonderful atmosphere, and—above all—the outstanding people who work here. In most cases, the staff take exceptional care to make every holiday truly special.
We sincerely hope that the company recognizes what an extraordinary team they have and continues to support and retain these remarkable employees.
We would like to take this opportunity to express our special thanks to:
Mr Ayman Abo Sofian from reception , for looking after our comfort throughout the entire stay
Mr Mahmoud Albay and Mr Hany from the Space Restaurant.
Mr Khaled Atia Atia and Ahmed from the Plateau Restaurant.
Mr Mohamed Hamdy from the Sakura Restaurant.
All of the above consistently treat us like family and ensure that our holidays are exceptionally enjoyable and delicious (!!!!). We are truly grateful for their dedication. Please note that the order of names is random—we wish to thank each person equally and ensure the hotel is fully aware of their outstanding work.
A minor inconvenience during this stay, such as the extremely poor quality of wine, has been reported directly to reception
We sincerely hope that the company recognizes what an extraordinary team they have and continues to support and retain these remarkable employees.
We would like to take this opportunity to express our special thanks to:
Mr Ayman Abo Sofian from reception , for looking after our comfort throughout the entire stay
Mr Mahmoud Albay and Mr Hany from the Space Restaurant.
Mr Khaled Atia Atia and Ahmed from the Plateau Restaurant.
Mr Mohamed Hamdy from the Sakura Restaurant.
All of the above consistently treat us like family and ensure that our holidays are exceptionally enjoyable and delicious (!!!!). We are truly grateful for their dedication. Please note that the order of names is random—we wish to thank each person equally and ensure the hotel is fully aware of their outstanding work.
A minor inconvenience during this stay, such as the extremely poor quality of wine, has been reported directly to reception
Reakce hotelu
Komentář přidán: 1. 9. 2026
Dear guest,
Thank you for your continued loyalty and for sharing such thoughtful feedback about your many stays with us. It is a privilege to be your chosen hotel year after year, and our team is honored by your trust.
We are delighted to hear that our spacious setting, welcoming atmosphere, and dedicated colleagues contribute to memorable holidays. Your recognition of the team members across reception and our restaurants is truly appreciated, and we will be pleased to pass along your compliments.
We are sorry to learn there was a minor inconvenience during this visit. Our aim is always to provide an experience that reflects the highest standards throughout every aspect of a stay.
We look forward to welcoming you back for many more visits and to continuing to make your time with us exceptional.
Best regards,
JAZ Grand Marsa Management
Thank you for your continued loyalty and for sharing such thoughtful feedback about your many stays with us. It is a privilege to be your chosen hotel year after year, and our team is honored by your trust.
We are delighted to hear that our spacious setting, welcoming atmosphere, and dedicated colleagues contribute to memorable holidays. Your recognition of the team members across reception and our restaurants is truly appreciated, and we will be pleased to pass along your compliments.
We are sorry to learn there was a minor inconvenience during this visit. Our aim is always to provide an experience that reflects the highest standards throughout every aspect of a stay.
We look forward to welcoming you back for many more visits and to continuing to make your time with us exceptional.
Best regards,
JAZ Grand Marsa Management
Cestující rodiny
Komentář přidán: 31. 8. 2026
Ubytován/a od srpen 2026
Not a 5 star hotel
By looking at previous reviews I was really excited about this hotel.It was my 3rd stay in Egypt and it was definitely the worst one. I really have no idea how it can be a 5 star hotel even in Egypt.
Hotel’s territory is big and looks really nice especially at night. 2 big pools with plenty of sun lounges we were always able to find space without reserving it early in the morning. Beach rocky with beautiful reef but out of 11 days only 3 days there was no red flag during day time as it was very wavy. And that would be all positives about this place.
Rooms outdated. Few times electricity and ac went off in whole hotel. No warm water, when we opened water tab every time we were getting brown color water at the start. Food very average, alcohol even worse, wine tastes like spirit mixed with water. No bottled water available at pools or anywhere else, only getting it to room but not every day , had to ask reception to get some as we had no drinks, at the pool after 3-4 pm no juices. Water or some drinks available . Entertainment poor, seating on stairs to watch some amateurs dancing, music same every night. The worst part are queues. Hotel has capacity of well over 1000 people but it is not ready for that,there is only one main restaurant. Everyday we had to wait in long queue in the restaurant to get food, very often plates or glasses were not available, getting a table was very difficult too. Staff was very rude to us, had to report it to manager, one night we have ordered drinks at the lobby,after almost one hour went back to waiter who took our order asking him when can we get drinks and his answer was “me no english” with laugh. We went to bar to get drinks ourselves, barman started to shout at us in his language because we asked for 10 drinks - we were group of 10 people. Spoke to manager after that-he did apologize but next night none of the staff bothered to come and take our order, we were invisible. This is the first time I have experienced anything like this. We have spoke to many guests at the hotel, many of them had same experience, but the problem was not many could speak English so thats why there was nothing fixed. One day one of the staff came over to take our review, after mentioning restaurants issues we were told we can use A la carte at extra cost - who buys all inclusive to pay extra for food?
Hotel is not ready for amount of people they can accommodate and attitude of staff is just awful.
I definitely will not recommend this place to anyone.
Hotel’s territory is big and looks really nice especially at night. 2 big pools with plenty of sun lounges we were always able to find space without reserving it early in the morning. Beach rocky with beautiful reef but out of 11 days only 3 days there was no red flag during day time as it was very wavy. And that would be all positives about this place.
Rooms outdated. Few times electricity and ac went off in whole hotel. No warm water, when we opened water tab every time we were getting brown color water at the start. Food very average, alcohol even worse, wine tastes like spirit mixed with water. No bottled water available at pools or anywhere else, only getting it to room but not every day , had to ask reception to get some as we had no drinks, at the pool after 3-4 pm no juices. Water or some drinks available . Entertainment poor, seating on stairs to watch some amateurs dancing, music same every night. The worst part are queues. Hotel has capacity of well over 1000 people but it is not ready for that,there is only one main restaurant. Everyday we had to wait in long queue in the restaurant to get food, very often plates or glasses were not available, getting a table was very difficult too. Staff was very rude to us, had to report it to manager, one night we have ordered drinks at the lobby,after almost one hour went back to waiter who took our order asking him when can we get drinks and his answer was “me no english” with laugh. We went to bar to get drinks ourselves, barman started to shout at us in his language because we asked for 10 drinks - we were group of 10 people. Spoke to manager after that-he did apologize but next night none of the staff bothered to come and take our order, we were invisible. This is the first time I have experienced anything like this. We have spoke to many guests at the hotel, many of them had same experience, but the problem was not many could speak English so thats why there was nothing fixed. One day one of the staff came over to take our review, after mentioning restaurants issues we were told we can use A la carte at extra cost - who buys all inclusive to pay extra for food?
Hotel is not ready for amount of people they can accommodate and attitude of staff is just awful.
I definitely will not recommend this place to anyone.
Reakce hotelu
Komentář přidán: 2. 9. 2026
Dear Valued Guest,
Thank you for sharing your experience. and we would like to clarify the following: -
• The hotel has a main restaurant with a seating capacity of more than 700 (indoor and outdoor) also 4 a la carte restaurants offering different types of food (Oriental-Italian-International seafood -Asian) Once per week, is available for free in one of these a la carte restaurants, and the hotel has 6 bars open during the day and evening, spread throughout the hotel grounds.
• All food and beverages provided to our guests is prepared under strict hygiene standards, monitored by our internal hygiene department, and verified by an independent international food safety company. We are also reviewing procedures to ensure all precautions are upheld.
• The electricity outage was due to a sudden issue with the main power source affecting the entire city and lasted only 15 minutes. During this time, our emergency generators were fully operational.
• We offer a different evening show every day, along with daily animation activities, in addition to a weekly pool and beach party.
• Staff training is conducted on a continuous basis to ensure we meet our company's service standards.
Best regards,
Jaz Grand Marsa Managment
Thank you for sharing your experience. and we would like to clarify the following: -
• The hotel has a main restaurant with a seating capacity of more than 700 (indoor and outdoor) also 4 a la carte restaurants offering different types of food (Oriental-Italian-International seafood -Asian) Once per week, is available for free in one of these a la carte restaurants, and the hotel has 6 bars open during the day and evening, spread throughout the hotel grounds.
• All food and beverages provided to our guests is prepared under strict hygiene standards, monitored by our internal hygiene department, and verified by an independent international food safety company. We are also reviewing procedures to ensure all precautions are upheld.
• The electricity outage was due to a sudden issue with the main power source affecting the entire city and lasted only 15 minutes. During this time, our emergency generators were fully operational.
• We offer a different evening show every day, along with daily animation activities, in addition to a weekly pool and beach party.
• Staff training is conducted on a continuous basis to ensure we meet our company's service standards.
Best regards,
Jaz Grand Marsa Managment
Cestující rodiny
Komentář přidán: 30. 8. 2026
Ubytován/a od srpen 2026
Terrible
Not Advising it at all
So bad ac status at all rooms
No food variation
So bad and narrow gym
So far distance to beach and aqua
... a lot els
So bad ac status at all rooms
No food variation
So bad and narrow gym
So far distance to beach and aqua
... a lot els
Reakce hotelu
Komentář přidán: 1. 9. 2026
Please be informed that after investigating your comments, we were didn't find any accommodation history under your name at our hotel.
Kindly provide us with your booking details (full name, dates of stay, and booking reference number) so we may review the matter accordingly.
Kindly provide us with your booking details (full name, dates of stay, and booking reference number) so we may review the matter accordingly.
Velmi dobrá lokalita
Km 65, El Quseir- Marsa Alam Road, Marsa Alam, 99999, Egypt|65,35 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
12:00
Užitečné informace
Domácí mazlíčci zakázáni
As per Egyptian Law: Egyptian Nationals: Couples where at least one partner holds Egyptian nationality must present an official, valid marriage certificate to stay in the same room. Foreign Certificates: Marriage certificates issued outside of Egypt must be officially translated into Arabic and authenticated by the Egyptian Ministry of Foreign Affairs.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
JAZ Grand Marsa - All Inclusive: Často kladené otázky
Potřebujete na cestu letenky nebo auto?
Věděli jste, že vám můžeme pomoct naplánovat zbytek cesty? Máme pro vás exkluzivní nabídky letů a aut z půjčovny za skvělé ceny.Lety do města Marsa Alam
Pronájem aut v lokalitě Marsa Alam