Eden Hotel & Spa
+ 75
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Wi-Fi
Parkování
Klimatizace
Doprava z/na letiště
Bazén
Fitcentrum
Více o hotelu Eden Hotel & Spa
Eden Hotel & Spa
Eden Hotel & Spa is located in the heart of Cannes on rue d'Antibes, the main shopping street and is only 150 metres from the famous La Croisette beaches.
Hodnocení na 
Cestující rodiny
Komentář přidán: 14. 7. 2026
Ubytován/a od červenec 2026
Very nice experience
Very beautiful hotel. Complete breakfast buffet, the rooms are clean and housekeeping is done daily
Pár
Komentář přidán: 23. 8. 2026
Ubytován/a od srpen 2026
Not a four star hotel
Just checked out of Eden hotel in Cannes. The location is excellent but the hotel is certainly not a 4 star hotel. I paid extra for a superior room which included a balcony, the room only fit a double bed and had about a foot of space around the bed. I saw reviews online saying people had to pay €20 per person to use the pool so I called prior to my check in to see if the pool was included and they told me yes…. But they were referring to the indoor pool. Outdoor pool is charged at €20 per person per day and you are not advised this until you ask to use the pool. The pool must be reserved in advance so we were unable to use for our stay as it was booked up. Very basic hotel, certainly not a four star.
Cestující rodiny
Komentář přidán: 3. 8. 2026
Ubytován/a od červenec 2026
Perfekt
This was not my first stay at this hotel, but my second, and once again I was very satisfied.
The staff are exceptionally friendly and helpful. I would especially like to highlight the cleanliness: the entire hotel is very well maintained, and the rooms are spotless.
The location is simply perfect, especially for anyone who enjoys city life. In addition, the parking facilities are excellent, which makes the stay even more convenient.
This definitely won’t be my last visit. I’m sure I’ll be booking a room at this hotel again in the future. Highly recommended
The staff are exceptionally friendly and helpful. I would especially like to highlight the cleanliness: the entire hotel is very well maintained, and the rooms are spotless.
The location is simply perfect, especially for anyone who enjoys city life. In addition, the parking facilities are excellent, which makes the stay even more convenient.
This definitely won’t be my last visit. I’m sure I’ll be booking a room at this hotel again in the future. Highly recommended
Anonymní cestovatel
Komentář přidán: 28. 7. 2026
Ubytován/a od červenec 2026
The rooms are very worn down. The elevator got stuck in a scary way. The breakfast was ok, and the hotels location is very good, but we will not stay here again.
Cestující ve skupině
Komentář přidán: 21. 7. 2026
Ubytován/a od červenec 2026
A deeply disappointing stay that left us feeling unsafe
I don't usually leave negative reviews, but after our experience I feel it's important to share it so that other travellers can make an informed decision.
I deliberately waited before posting this review because, before we checked out, the hotel manager told us that the investigation into our concerns could not be be completed until Monday and that I would receive an email with the outcome. Monday has now passed, and I have received no communication, explanation or update. After waiting for the promised response, I feel it's only fair to share our experience.
We had paid to upgrade our room, so we expected a good standard. Unfortunately, the room was tired and poorly maintained, with chipped and worn furniture, maintenance issues and an overall standard that fell well below what we would expect from a four-star hotel.
From the moment we arrived, things started to go wrong. There was no hot water in our room, and the bath plug was stuck, causing the shower to fill the bath with cold water. Reception advised there were no engineers available and suggested we try again later. We eventually managed to remove the plug ourselves and had to shower in cold water for two days.
There was also a significant mosquito problem throughout our stay. We were bitten repeatedly.
The most concerning incident happened the following day. When we returned to our room, several items had been moved, a cork from a bottle was lying on the floor, and there was brown water left unflushed in the toilet. The cork particularly stood out because it required a significant amount of pressure to remove from the bottle, making it even more ‘unusual’ to find it on the floor. We immediately went to reception because we were genuinely concerned that someone had entered our room.
We were told that nobody had entered the room and that CCTV had been checked. However, shortly afterwards we realised the minibar had been replenished with bottled water and clean cups, meaning someone had clearly been inside the room. We returned to reception to point this out, but throughout the rest of our stay we received conflicting explanations from different members of staff about whether anyone had entered our room. Before we left, the manager told us the investigation would continue and that we would receive an update by email on Monday. That update never came.
After reading other reviews mentioning security concerns, we checked our balcony door and discovered it did not lock. Our room opened onto a terrace with access alongside several other rooms, which only increased our concerns and nobody came to repair it during our stay.
As a result of everything that had happened, we no longer felt comfortable leaving our belongings unattended therefore, we packed and locked everything in our cases every time we left the room because we no longer trusted leaving it empty. That is not how anyone wants to spend what should be a relaxing holiday.
Another disappointment was discovering that guests have to pay an additional €20 simply to use the outdoor pool area. We did not feel this was made sufficiently clear when booking and it was another unexpected cost.
What disappointed us most wasn't just the maintenance issues, it was the way our concerns were handled. We repeatedly sought answers, were given inconsistent information, were promised an investigation and a follow-up email, and ultimately received nothing.
We contacted easyJet Holidays during our stay because we genuinely felt unsafe and wanted support while trying to understand what had happened. They were helpful and kept in contact with us throughout, whereas the hotel never provided the explanation or reassurance they promised.
Every hotel can experience problems. What matters is how those problems are handled. Unfortunately, this hotel failed to resolve basic maintenance issues, failed to provide clear and consistent communication and failed to follow up after promising to do so.
We came home feeling stressed rather than refreshed. We have never felt so unsafe on a holiday, and instead of relaxing we spent much of our stay repeatedly visiting reception, chasing answers and worrying about the security of our room. For that reason, we would not return and cannot recommend this hotel.
I deliberately waited before posting this review because, before we checked out, the hotel manager told us that the investigation into our concerns could not be be completed until Monday and that I would receive an email with the outcome. Monday has now passed, and I have received no communication, explanation or update. After waiting for the promised response, I feel it's only fair to share our experience.
We had paid to upgrade our room, so we expected a good standard. Unfortunately, the room was tired and poorly maintained, with chipped and worn furniture, maintenance issues and an overall standard that fell well below what we would expect from a four-star hotel.
From the moment we arrived, things started to go wrong. There was no hot water in our room, and the bath plug was stuck, causing the shower to fill the bath with cold water. Reception advised there were no engineers available and suggested we try again later. We eventually managed to remove the plug ourselves and had to shower in cold water for two days.
There was also a significant mosquito problem throughout our stay. We were bitten repeatedly.
The most concerning incident happened the following day. When we returned to our room, several items had been moved, a cork from a bottle was lying on the floor, and there was brown water left unflushed in the toilet. The cork particularly stood out because it required a significant amount of pressure to remove from the bottle, making it even more ‘unusual’ to find it on the floor. We immediately went to reception because we were genuinely concerned that someone had entered our room.
We were told that nobody had entered the room and that CCTV had been checked. However, shortly afterwards we realised the minibar had been replenished with bottled water and clean cups, meaning someone had clearly been inside the room. We returned to reception to point this out, but throughout the rest of our stay we received conflicting explanations from different members of staff about whether anyone had entered our room. Before we left, the manager told us the investigation would continue and that we would receive an update by email on Monday. That update never came.
After reading other reviews mentioning security concerns, we checked our balcony door and discovered it did not lock. Our room opened onto a terrace with access alongside several other rooms, which only increased our concerns and nobody came to repair it during our stay.
As a result of everything that had happened, we no longer felt comfortable leaving our belongings unattended therefore, we packed and locked everything in our cases every time we left the room because we no longer trusted leaving it empty. That is not how anyone wants to spend what should be a relaxing holiday.
Another disappointment was discovering that guests have to pay an additional €20 simply to use the outdoor pool area. We did not feel this was made sufficiently clear when booking and it was another unexpected cost.
What disappointed us most wasn't just the maintenance issues, it was the way our concerns were handled. We repeatedly sought answers, were given inconsistent information, were promised an investigation and a follow-up email, and ultimately received nothing.
We contacted easyJet Holidays during our stay because we genuinely felt unsafe and wanted support while trying to understand what had happened. They were helpful and kept in contact with us throughout, whereas the hotel never provided the explanation or reassurance they promised.
Every hotel can experience problems. What matters is how those problems are handled. Unfortunately, this hotel failed to resolve basic maintenance issues, failed to provide clear and consistent communication and failed to follow up after promising to do so.
We came home feeling stressed rather than refreshed. We have never felt so unsafe on a holiday, and instead of relaxing we spent much of our stay repeatedly visiting reception, chasing answers and worrying about the security of our room. For that reason, we would not return and cannot recommend this hotel.
Vynikající lokalita
133, Rue d'Antibes, Cannes, 06400, Francie|0,31 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
11:00
Užitečné informace
Domácí mazlíčci zakázáni
Přistýlky jsou k dispozici za příplatek, podle velikosti pokoje.
Eden Hotel & Spa: Často kladené otázky
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