LeoPalace Resort Guam
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Více o hotelu LeoPalace Resort Guam
LeoPalace Resort Guam
LeoPalace Resort Hotel nabízí bezplatné Wi-Fi v celém resortu, golfové hřiště, hotelový bazén, restauraci a obchod s občerstvením. Ubytování nabízí kyvadlovou dopravu za příplatek po resortu a do Tumonu.
Komentář p řidán: 20. 1. 2026
Ubytován/a od leden 2026
Komentář přidán: 21. 6. 2026
Terrible customer service, would not recommend to family or friends due to unprofessional staff members.
When we approached the counter, a young employee named Jeniah was on her cell phone. I politely asked if we could place an order, and she rolled her eyes and said, "Just a minute." She put her phone down on the counter but never appeared to end the call.
When I ordered two smoothies—one strawberry and one mango—she gave me a look that made it seem as though my order was an inconvenience. I was uncomfortable with her attitude and asked to speak with a manager. However, she repeatedly insisted that no managers were available at the time.
I found her behavior rude and unprofessional. As guests, we expected to be treated with courtesy and respect. Because of this interaction, we decided not to make a purchase and chose to take our business elsewhere.
I believe LeoPalace should place greater emphasis on customer service when hiring and training front-facing employees, especially those who may be among the first staff members guests encounter upon arrival. First impressions matter, and unfortunately, this experience left a negative impression on our family.
Reakce hotelu
Komentář přidán: 24. 6. 2026
First, I would like to thank you for informing us about your unpleasant experience at the hotel. Please accept our sincerest apologies on behalf of both our employee and the entire hotel team.
We take this matter very seriously. The employee involved will be given a stern reminder, and additional customer service training will be conducted to ensure this does not happen again.
We would appreciate the opportunity to speak with you directly. If it is convenient, please feel free to email our F&B Manager at fbadmin@leopalaceguam.com or contact the hotel at (671) 471-0001 and we will be able to forward your call to F&B Admin.
Thank you for bringing this to our attention, and we hope to restore your confidence in our service.
Komentář přidán: 7. 4. 2026
Ubytován/a od březen 2026
Staff could not explain what this fee was for.
Komentář přidán: 10. 2. 2026
Ubytován/a od únor 2026
Komentář přidán: 11. 7. 2025
Ubytován/a od červen 2025
bargain with views of ocean in a distance
Reakce hotelu
Komentář přidán: 1. 9. 2025
We’re happy to hear you enjoyed the guest rooms and the facilities we offer.
It’s also great to know you appreciated the value and the ocean views in the distance.
As we are situated in the heart of the island, we could observe both the Philippine Sea and the Pacific Ocean.
It is remarkable to witness how the weather can vary significantly from one side to the other at times.
We also appreciate your honest comments about some areas of the resort that could benefit from refurbishment. Your observations are valuable, and we’re continuously working on upgrades to enhance our guests’ experience.
We hope to welcome you back in the future for an even better stay.
Lokalita
221 Lake View Drive, Yona, 96915-6002, Guam|3,95 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
ve věku 12 let a starší
926 Kč (USD44,4) za osobu a noc
ve věku 1 let a mladší
Zdarma
Domácí mazlíčci povoleni za příplatek
Možnost snídaně
Cena snídaně
501 Kč (≈ 24 USD) za osobu
Čas snídaně
07:00–09:00 od pondělí do neděle
Cash


