Cabo Serai
+ 37
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Restaurace
Prádelna
Bar
Expresní přihlášení
Zahrada
Kuřárny
Více o hotelu Cabo Serai
Cabo Serai
Location A great place to have a rest after an exciting day! Hotel «Cabo Serai» is located in South Goa. This hotel is located in 9 km from the city center. You can take a walk and explore the neighbourhood area of the hotel — Cavelossim Beach, Agonda Beach and Butterfly Beach.At the hotel You can stop by the bar. It’s time to have a nice meal! Stop by the restaurant. Want to be always on-line? Wi-Fi is available. If you travel by car, you can park in a parking zone for free. If you travel by car, you can park in a parking zone. The beauty and wellness services: a doctor. Guests who love doing sports will be able to enjoy a fitness center. Get ready for a fun and exciting vacation! Here’s what you will find on the premises: a library and a barbeque area. There are playrooms for children at the hotel. They will be having so much fun that you might have to spend the evening with adults. To book an excursion, consult the tour assistance desk of the hotel. You can take your pet with you for the journey. Pets are allowed. If you want to make your journey even more comfortable, you can order a transfer. At the guests’ disposal, there’s also a laundry, car rental, a safe-deposit box and a concierge. The staff of the hotel will be happy to talk to you in English.Room amenities Guests will find the following in the room: an alarm clock, a shower and a bathrobe. The room equipment depends on its category.
Hodnocení na 
Pár
Komentář přidán: 23. 3. 2026
Ubytován/a od březen 2026
Hidden gem of Goa.
Where do I start... Picture perfect location.
I have been at peace from the time I stepped into Cabo Serai. You naturally slow down at this resort and that's exactly what I needed after finishing my last project. The food was very thoughtful, and Chef Vishal is very knowledgeable and has curated a splendid menu that changes everyday!!! Yes, you heard that right, the Lunch and Dinner menu menu changes every day so you get to try a variety of dishes. They make their own coconut ice cream which was absolutely delicious.
The Cottages are very well designed and spacious with a view of the ocean. Just perfect to sit and listen to the sound of the waves. Very good value for money. Housekeeping done twice a day without asking, super clean.
Very glad that we found Cabo Seria for our vacation this time and will most definitely come back. Cabo serai, you beauty!!!!
I have been at peace from the time I stepped into Cabo Serai. You naturally slow down at this resort and that's exactly what I needed after finishing my last project. The food was very thoughtful, and Chef Vishal is very knowledgeable and has curated a splendid menu that changes everyday!!! Yes, you heard that right, the Lunch and Dinner menu menu changes every day so you get to try a variety of dishes. They make their own coconut ice cream which was absolutely delicious.
The Cottages are very well designed and spacious with a view of the ocean. Just perfect to sit and listen to the sound of the waves. Very good value for money. Housekeeping done twice a day without asking, super clean.
Very glad that we found Cabo Seria for our vacation this time and will most definitely come back. Cabo serai, you beauty!!!!
Cestující rodiny
Komentář přidán: 16. 6. 2026
Ubytován/a od červen 2026
Misrepresented, unsafe, and hostile management — look elsewhere
Avoid this property, especially if you are travelling with young children — our stay was disappointing and, at times, genuinely unsafe.
We were a group of five couples, including three infants under one year of age, and booked Cabo Serai through the Slow Living website roughly two months in advance. We travel often and have never experienced anything like this.
Misrepresentation at booking: We were told the property was baby-friendly and completely safe for infants. It was neither. There is a steep descent to the beach followed by a steep buggy ride to reception, with the rooms further uphill still — none of which was disclosed. The property and rooms were full of mosquitoes, insects, and lizards, despite our having asked about exactly this before booking and being assured it was safe for babies.
Staff and service: The manager and staff were consistently rude and unhelpful with even basic requests. The buggies meant for moving around the property were almost never available, and there was always a long wait.
Cancelled event: A sundowner had been arranged and confirmed at the time of booking, two months ahead. We had specifically chosen that date because it was a friend's birthday. The property cancelled it the day before, saying they had committed to someone else, and flatly refused any alternative — telling us to take it up with Slow Living.
By day two we were so fed up that we asked for a refund so we could move elsewhere. The general manager personally assured us he would improve things, and on that assurance we stayed.
The accident: The next morning at breakfast, a guest carrying a baby was walking through the dining area when a wooden plank in the floor gave way and they fell through, infant in arms. Mercifully there were no serious injuries. We were not offered an apology, nor asked whether anyone needed medical attention. Astonishingly, about fifteen minutes later the property asked us to sign a letter stating they were not responsible for any injuries occurring at the resort.
The CCTV and police threats: We requested the CCTV footage of the incident, which they promised for the next day. At checkout they refused to hand it over. When we said we would not settle the bill until we received it, they threatened to call the police. When we paid the food bill of ₹1 lakh, they then told us the CCTV was not working.
The checkout ordeal: Four guests, including one with an infant, had an early flight. The guards refused to carry their luggage to the parking area, which requires a walk across the beach and a steep climb up the cliff. So they had to carry both a baby and their suitcases across the beach and up the cliff in the midday heat. On reaching the car park, the rental car wouldn't start, leaving them standing in the sun with the infant. One security guard kindly offered to help book a cab, but another staff member refused, told us to wait, and again threatened that the police were coming. With our flight approaching, we ended up running to the taxi stand to arrange transport ourselves. Throughout all of this, the general manager did not answer his phone. Meanwhile, the security guards kept claiming we were trying to leave without paying the bill — even though members of our group were waiting at reception, clarifying the CCTV footage and the bill the entire time. In effect, they used the guests stranded in the hot sun as leverage to force us to pay without ever handing over the CCTV footage. We paid the full food bill of ₹1 lakh anyway, because we wanted our guests to reach the airport safely and on time. And once the bill was paid, they told us the CCTV did not work on the property.
For a property marketed as a relaxed, baby-friendly retreat, the reality was unsafe, dishonest, and hostile. I would strongly urge families in particular to look elsewhere.
We were a group of five couples, including three infants under one year of age, and booked Cabo Serai through the Slow Living website roughly two months in advance. We travel often and have never experienced anything like this.
Misrepresentation at booking: We were told the property was baby-friendly and completely safe for infants. It was neither. There is a steep descent to the beach followed by a steep buggy ride to reception, with the rooms further uphill still — none of which was disclosed. The property and rooms were full of mosquitoes, insects, and lizards, despite our having asked about exactly this before booking and being assured it was safe for babies.
Staff and service: The manager and staff were consistently rude and unhelpful with even basic requests. The buggies meant for moving around the property were almost never available, and there was always a long wait.
Cancelled event: A sundowner had been arranged and confirmed at the time of booking, two months ahead. We had specifically chosen that date because it was a friend's birthday. The property cancelled it the day before, saying they had committed to someone else, and flatly refused any alternative — telling us to take it up with Slow Living.
By day two we were so fed up that we asked for a refund so we could move elsewhere. The general manager personally assured us he would improve things, and on that assurance we stayed.
The accident: The next morning at breakfast, a guest carrying a baby was walking through the dining area when a wooden plank in the floor gave way and they fell through, infant in arms. Mercifully there were no serious injuries. We were not offered an apology, nor asked whether anyone needed medical attention. Astonishingly, about fifteen minutes later the property asked us to sign a letter stating they were not responsible for any injuries occurring at the resort.
The CCTV and police threats: We requested the CCTV footage of the incident, which they promised for the next day. At checkout they refused to hand it over. When we said we would not settle the bill until we received it, they threatened to call the police. When we paid the food bill of ₹1 lakh, they then told us the CCTV was not working.
The checkout ordeal: Four guests, including one with an infant, had an early flight. The guards refused to carry their luggage to the parking area, which requires a walk across the beach and a steep climb up the cliff. So they had to carry both a baby and their suitcases across the beach and up the cliff in the midday heat. On reaching the car park, the rental car wouldn't start, leaving them standing in the sun with the infant. One security guard kindly offered to help book a cab, but another staff member refused, told us to wait, and again threatened that the police were coming. With our flight approaching, we ended up running to the taxi stand to arrange transport ourselves. Throughout all of this, the general manager did not answer his phone. Meanwhile, the security guards kept claiming we were trying to leave without paying the bill — even though members of our group were waiting at reception, clarifying the CCTV footage and the bill the entire time. In effect, they used the guests stranded in the hot sun as leverage to force us to pay without ever handing over the CCTV footage. We paid the full food bill of ₹1 lakh anyway, because we wanted our guests to reach the airport safely and on time. And once the bill was paid, they told us the CCTV did not work on the property.
For a property marketed as a relaxed, baby-friendly retreat, the reality was unsafe, dishonest, and hostile. I would strongly urge families in particular to look elsewhere.
Reakce hotelu
Komentář přidán: 19. 6. 2026
Dear Guest,
Thank you for taking the time to share your feedback.
We are disappointed to read your review, as it presents a version of events that is inconsistent with what transpired during your stay and omits several important facts.
At the outset, we would like to clarify that Cabo Serai is a nature-based cliffside retreat, and details regarding the property's terrain, accessibility, buggy transfers, and hillside pathways are clearly disclosed on our website and booking platforms. Many guests choose Cabo Serai specifically because of its unique location overlooking the Arabian Sea, and we make every effort to ensure guests are informed of the property's characteristics prior to arrival.
We also categorically reject the suggestion that the property is unsafe or poorly maintained. Cabo Serai is regularly inspected and maintained and operates with all necessary statutory approvals and licenses.
With regard to the sundowner experience, no confirmed sundowner reservation existed with the property for your group. Nevertheless, when the request was raised during the stay, our team arranged a complimentary alternative poolside dining experience as a goodwill gesture. Throughout your visit, our restaurant team also accommodated multiple requests by extending service hours beyond normal operating times.
We are equally surprised by the comments regarding our staff. Our records indicate that numerous requests from your group, including arrangements for infants and families, were accommodated throughout the stay. While we acknowledge that service expectations can vary, the characterization of our team as rude or hostile does not reflect the conduct consistently demonstrated by our staff, many of whom have been repeatedly recognized by guests for their warmth and professionalism.
The most serious concern, however, relates to the events surrounding checkout. Contrary to the claims made in this review, members of the group attempted to leave the property without settling substantial outstanding dues. When our team politely requested payment, they were met with aggressive and abusive behaviour. During this confrontation, one of our employees was physically assaulted while carrying out his duties, compelling us to involve the local police and follow the appropriate legal process.
It is also important to state that during the dispute, members of the group explicitly threatened the resort with damaging online reviews and reputational harm if they were required to settle the outstanding bills. We consider such conduct deeply unfortunate and inconsistent with a fair resolution process. Despite this, our team remained focused on resolving the matter professionally and ensuring the safety of all guests and employees.
The assertion that guests were held as "leverage" is entirely false. Some members of the group remained at the property while the billing dispute was being addressed. Any delay in departure assistance was directly linked to the ongoing disagreement regarding unpaid charges and the need to manage a situation that had escalated significantly. The outstanding balance was ultimately settled, and the matter concluded.
Regarding CCTV footage, requests involving security recordings are subject to legal and privacy considerations and cannot always be released on demand. Any discussions concerning CCTV were handled in accordance with applicable procedures.
We take all feedback seriously and continuously work to improve our guest experience. At the same time, we have a responsibility to protect our employees and to correct statements that misrepresent events. We remain proud of the professionalism, patience, and hospitality demonstrated by our team throughout your stay, despite the challenging circumstances encountered at checkout.
We wish you and your family well and thank you for having stayed with us.
Warm Regards,
Team Cabo Serai
Thank you for taking the time to share your feedback.
We are disappointed to read your review, as it presents a version of events that is inconsistent with what transpired during your stay and omits several important facts.
At the outset, we would like to clarify that Cabo Serai is a nature-based cliffside retreat, and details regarding the property's terrain, accessibility, buggy transfers, and hillside pathways are clearly disclosed on our website and booking platforms. Many guests choose Cabo Serai specifically because of its unique location overlooking the Arabian Sea, and we make every effort to ensure guests are informed of the property's characteristics prior to arrival.
We also categorically reject the suggestion that the property is unsafe or poorly maintained. Cabo Serai is regularly inspected and maintained and operates with all necessary statutory approvals and licenses.
With regard to the sundowner experience, no confirmed sundowner reservation existed with the property for your group. Nevertheless, when the request was raised during the stay, our team arranged a complimentary alternative poolside dining experience as a goodwill gesture. Throughout your visit, our restaurant team also accommodated multiple requests by extending service hours beyond normal operating times.
We are equally surprised by the comments regarding our staff. Our records indicate that numerous requests from your group, including arrangements for infants and families, were accommodated throughout the stay. While we acknowledge that service expectations can vary, the characterization of our team as rude or hostile does not reflect the conduct consistently demonstrated by our staff, many of whom have been repeatedly recognized by guests for their warmth and professionalism.
The most serious concern, however, relates to the events surrounding checkout. Contrary to the claims made in this review, members of the group attempted to leave the property without settling substantial outstanding dues. When our team politely requested payment, they were met with aggressive and abusive behaviour. During this confrontation, one of our employees was physically assaulted while carrying out his duties, compelling us to involve the local police and follow the appropriate legal process.
It is also important to state that during the dispute, members of the group explicitly threatened the resort with damaging online reviews and reputational harm if they were required to settle the outstanding bills. We consider such conduct deeply unfortunate and inconsistent with a fair resolution process. Despite this, our team remained focused on resolving the matter professionally and ensuring the safety of all guests and employees.
The assertion that guests were held as "leverage" is entirely false. Some members of the group remained at the property while the billing dispute was being addressed. Any delay in departure assistance was directly linked to the ongoing disagreement regarding unpaid charges and the need to manage a situation that had escalated significantly. The outstanding balance was ultimately settled, and the matter concluded.
Regarding CCTV footage, requests involving security recordings are subject to legal and privacy considerations and cannot always be released on demand. Any discussions concerning CCTV were handled in accordance with applicable procedures.
We take all feedback seriously and continuously work to improve our guest experience. At the same time, we have a responsibility to protect our employees and to correct statements that misrepresent events. We remain proud of the professionalism, patience, and hospitality demonstrated by our team throughout your stay, despite the challenging circumstances encountered at checkout.
We wish you and your family well and thank you for having stayed with us.
Warm Regards,
Team Cabo Serai
Cestující rodiny
Komentář přidán: 16. 6. 2026
Ubytován/a od červen 2026
Horrible experience, badly managed propertt
Horrible overall experience. A beautiful but badly managed property. The staff does not maintain basic decency while attending to the guests, we faced several issues right from our check in to the day we finally left the property.
1. Accessibility : Severely limited access due to the terrain and construction. Need to navigate steep staircases and slopes for every activity and meal.DO NOT RECOMMEND FOR MOBILITY CHALLENGED, KIDS AND ELDERLY.
2. Maintenance: Decayed floor boards, gaps in flooring and rats/mice in the rooms are part of the so called 'eco experience'. The pool is also poorly maintained and has several broken tiles and sharp edges at the bottom. But access/leaving the hotel is so cumbersome that you are forced to stay and use their facilities.
3. Services : Only one buggy to service 20 people at the resort resting in delays and long wait times. Their alternate buggy was only repaired after multiple complains.
4. Food: Overpriced extremely average food. Poor dining experience with every meal taking over 2 hours. They only have one chef managing service which just means that you will have a weirdly staggered meal with dishes arriving at random times and cooling down before the accompaniments can reach you.
5. Staff Behaviour: From offhand ed comments to outright disrespect we have faced it all with this team right from our check in. Instances of requesting for services that were promised like child cot or sundowner or sunbeds at the beach were met with outright dismissals or delayed responses.
6. SAFETY: A friend almost had a major accident while carrying a baby due to one of the wooden plans of the viewing deck collapsing from under him. The property is yet to share the CCTV video for a formal complaint. We tried holding a pending payment until we recieved the footage but were treated like hostages and almost made to miss our flight back home.
We were forced by the staff to carry our luggage up almost 4 flights of stairs while managing a baby.
Strongly recommend anyone against booking this property. If you're looking for a beautiful laid back South Goa experience this is not the place.
1. Accessibility : Severely limited access due to the terrain and construction. Need to navigate steep staircases and slopes for every activity and meal.DO NOT RECOMMEND FOR MOBILITY CHALLENGED, KIDS AND ELDERLY.
2. Maintenance: Decayed floor boards, gaps in flooring and rats/mice in the rooms are part of the so called 'eco experience'. The pool is also poorly maintained and has several broken tiles and sharp edges at the bottom. But access/leaving the hotel is so cumbersome that you are forced to stay and use their facilities.
3. Services : Only one buggy to service 20 people at the resort resting in delays and long wait times. Their alternate buggy was only repaired after multiple complains.
4. Food: Overpriced extremely average food. Poor dining experience with every meal taking over 2 hours. They only have one chef managing service which just means that you will have a weirdly staggered meal with dishes arriving at random times and cooling down before the accompaniments can reach you.
5. Staff Behaviour: From offhand ed comments to outright disrespect we have faced it all with this team right from our check in. Instances of requesting for services that were promised like child cot or sundowner or sunbeds at the beach were met with outright dismissals or delayed responses.
6. SAFETY: A friend almost had a major accident while carrying a baby due to one of the wooden plans of the viewing deck collapsing from under him. The property is yet to share the CCTV video for a formal complaint. We tried holding a pending payment until we recieved the footage but were treated like hostages and almost made to miss our flight back home.
We were forced by the staff to carry our luggage up almost 4 flights of stairs while managing a baby.
Strongly recommend anyone against booking this property. If you're looking for a beautiful laid back South Goa experience this is not the place.
Reakce hotelu
Komentář přidán: 19. 6. 2026
Dear Guest,
Thank you for taking the time to share your feedback.
We are genuinely disappointed to read your review, as it does not accurately reflect the overall circumstances of your stay and contains several assertions that are either misleading or factually incorrect.
At the outset, we would like to clarify that Cabo Serai is a nature-focused cliffside retreat, and the property's terrain, accessibility requirements, buggy transportation, and hillside pathways are clearly communicated on our website and booking platforms. The unique location overlooking the Arabian Sea is one of the defining features of the resort and a key reason many guests choose to stay with us. While we appreciate that such a setting may not suit every traveler's preferences, it is certainly not misrepresented.
Regarding the comments on maintenance and safety, we categorically reject the suggestion that Cabo Serai is unsafe or neglected. The property undergoes regular maintenance and operates with all necessary statutory approvals and licenses.
We were surprised by your comments about our facilities and accommodation. As an eco-conscious resort set within natural vegetation, occasional encounters with local wildlife can happen despite our ongoing pest control and housekeeping measures. For this reason we generally do not encourage in-room dining; however, an exception was made for your group on the condition that the team would be informed once the meal ended so we could promptly clear the items. Despite repeated requests, our staff was not notified and the leftover food and plates were left outside the room. Describing the property as poorly maintained does not align with feedback from the large majority of our guests.
With respect to transportation within the resort, buggy services ( 2 passenger buggies and 1 liggage buggy) are provided as a convenience to guests navigating the terrain. While there may occasionally be short waiting periods during peak usage, our team consistently works to ensure that transportation requests are attended to as efficiently as possible.
We also wish to address the comments regarding food and service. Throughout your stay, our restaurant team accommodated several special requests and extended service timings beyond normal operating hours as a courtesy to your group. While we regret that certain aspects of the dining experience did not meet your expectations, the description provided does not fairly reflect the considerable efforts made by our culinary and service teams.
The statements regarding promised amenities are similarly inaccurate. Our records indicate that requests raised during the stay, including those relating to infant requirements, were attended to by the team. Furthermore, contrary to the claims made in the review, no confirmed sundowner reservation existed with the resort. Nevertheless, our team arranged a complimentary alternative dining experience as a gesture of goodwill.
The most concerning aspect of your review relates to the events that occurred during checkout. Contrary to the impression created here, the issue arose when members of the group attempted to leave the property without settling substantial outstanding dues. When our team requested payment of the pending charges, they were met with aggressive and abusive behaviour. During this confrontation, one of our employees was physically assaulted while performing his duties, compelling us to involve the local police and follow the appropriate legal process.
It is also important to note that members of the group explicitly threatened the resort with damaging online reviews and reputational harm if they were required to settle the outstanding bills. We consider such conduct deeply regrettable and inconsistent with a fair and constructive resolution of any dispute.
Regarding CCTV footage, requests involving security recordings are subject to legal, operational, and privacy considerations and cannot be released on demand. Any discussions regarding CCTV footage were handled in accordance with the property's established procedures.
We take all guest feedback seriously and continuously strive to improve. At the same time, we have a responsibility to protect our employees and correct statements that misrepresent events. We remain proud of the professionalism, patience, and hospitality demonstrated by our team throughout your stay, despite the challenges encountered during the checkout process.
We wish you and your family well and thank you for having stayed with us.
Warm Regards,
Team Cabo Serai
Thank you for taking the time to share your feedback.
We are genuinely disappointed to read your review, as it does not accurately reflect the overall circumstances of your stay and contains several assertions that are either misleading or factually incorrect.
At the outset, we would like to clarify that Cabo Serai is a nature-focused cliffside retreat, and the property's terrain, accessibility requirements, buggy transportation, and hillside pathways are clearly communicated on our website and booking platforms. The unique location overlooking the Arabian Sea is one of the defining features of the resort and a key reason many guests choose to stay with us. While we appreciate that such a setting may not suit every traveler's preferences, it is certainly not misrepresented.
Regarding the comments on maintenance and safety, we categorically reject the suggestion that Cabo Serai is unsafe or neglected. The property undergoes regular maintenance and operates with all necessary statutory approvals and licenses.
We were surprised by your comments about our facilities and accommodation. As an eco-conscious resort set within natural vegetation, occasional encounters with local wildlife can happen despite our ongoing pest control and housekeeping measures. For this reason we generally do not encourage in-room dining; however, an exception was made for your group on the condition that the team would be informed once the meal ended so we could promptly clear the items. Despite repeated requests, our staff was not notified and the leftover food and plates were left outside the room. Describing the property as poorly maintained does not align with feedback from the large majority of our guests.
With respect to transportation within the resort, buggy services ( 2 passenger buggies and 1 liggage buggy) are provided as a convenience to guests navigating the terrain. While there may occasionally be short waiting periods during peak usage, our team consistently works to ensure that transportation requests are attended to as efficiently as possible.
We also wish to address the comments regarding food and service. Throughout your stay, our restaurant team accommodated several special requests and extended service timings beyond normal operating hours as a courtesy to your group. While we regret that certain aspects of the dining experience did not meet your expectations, the description provided does not fairly reflect the considerable efforts made by our culinary and service teams.
The statements regarding promised amenities are similarly inaccurate. Our records indicate that requests raised during the stay, including those relating to infant requirements, were attended to by the team. Furthermore, contrary to the claims made in the review, no confirmed sundowner reservation existed with the resort. Nevertheless, our team arranged a complimentary alternative dining experience as a gesture of goodwill.
The most concerning aspect of your review relates to the events that occurred during checkout. Contrary to the impression created here, the issue arose when members of the group attempted to leave the property without settling substantial outstanding dues. When our team requested payment of the pending charges, they were met with aggressive and abusive behaviour. During this confrontation, one of our employees was physically assaulted while performing his duties, compelling us to involve the local police and follow the appropriate legal process.
It is also important to note that members of the group explicitly threatened the resort with damaging online reviews and reputational harm if they were required to settle the outstanding bills. We consider such conduct deeply regrettable and inconsistent with a fair and constructive resolution of any dispute.
Regarding CCTV footage, requests involving security recordings are subject to legal, operational, and privacy considerations and cannot be released on demand. Any discussions regarding CCTV footage were handled in accordance with the property's established procedures.
We take all guest feedback seriously and continuously strive to improve. At the same time, we have a responsibility to protect our employees and correct statements that misrepresent events. We remain proud of the professionalism, patience, and hospitality demonstrated by our team throughout your stay, despite the challenges encountered during the checkout process.
We wish you and your family well and thank you for having stayed with us.
Warm Regards,
Team Cabo Serai
Cestující rodiny
Komentář přidán: 16. 6. 2026
Ubytován/a od červen 2026
Beautiful property, left with a very bitter experience
Beautiful location, but poor maintenance, serious safety concerns, and extremely disappointing treatment of guests—especially families with infants.
Our recent stay at Cabo Serai, Goa, booked through Slow Living, was unfortunately one of the most disappointing travel experiences we have had.
We were a group of 12 adults and 3 infants, and this was our first holiday travelling with babies. While the property is undoubtedly beautiful and located in a stunning setting, several serious issues significantly impacted our stay.
The first concern is accessibility. The property is situated on a cliff and requires guests to descend approximately 100–150 steps to reach it. This information was not clearly communicated during booking. Once at the property, guests must also take a 5–10 minute buggy ride to reach their accommodation. For families travelling with infants, elderly guests, or anyone with mobility concerns, this is important information that should be disclosed upfront.
While the property itself is aesthetically appealing, it appears to suffer from poor maintenance. The wooden flooring throughout the property has multiple gaps and weak planks. During our stay, a very serious safety incident occurred when one of our friends, who was holding a baby near the dining area overlooking the cliff, stepped onto a wooden plank that suddenly gave way. Thankfully, a major tragedy was avoided. What was even more disappointing was the complete lack of concern, accountability, or apology from either the staff or management following the incident.
Another issue involved a complimentary sundowner that Slow Living had offered our group, considering we had booked more than 70% of the property. We planned our day around this commitment, only to have it cancelled at the last minute because another event had been prioritised. The communication around this cancellation was abrupt, and the response from the team was unnecessarily rude.
One of our friends had specifically requested a baby cot nearly two months before arrival and had been assured it would be arranged. Upon check-in, the manager, Muneer, initially denied the request and spoke to us in a discourteous and dismissive manner. While a baby cot was eventually provided later during our stay, the communication and handling of the situation were far from professional, especially considering the request had been made well in advance.
Following the flooring incident, we requested CCTV footage before settling the final bill. This request was refused. Some members of our group had early flights and left before checkout, while the remaining guests stayed behind specifically to clear all outstanding dues. Despite this, the staff appeared to assume that we intended to leave without paying and refused to provide porter assistance for our luggage, requiring us to carry bags uphill while managing infants.
The situation deteriorated further at departure. Staff members made inappropriate comments questioning why we had brought babies to the property, threatened to call the police, and showed little willingness to assist. When our vehicle broke down, we requested help arranging transportation. Instead of receiving support, we were left standing in the heat with our luggage and infants while arranging alternate transport ourselves.
We have travelled extensively and stayed at properties of all sizes and categories. Hospitality is not defined by luxury amenities but by how guests are treated, especially families travelling with young children. Unfortunately, despite its beautiful location, Cabo Serai failed on the most fundamental aspects of hospitality, guest safety, communication, and customer service.
We left with memories not of the scenic views, but of the stress, disappointment, and lack of empathy we experienced throughout our stay. Based on our experience, we would not recommend this property, particularly for families travelling with infants, young children, elderly guests, or anyone who expects basic standards of hospitality and guest care.
Our recent stay at Cabo Serai, Goa, booked through Slow Living, was unfortunately one of the most disappointing travel experiences we have had.
We were a group of 12 adults and 3 infants, and this was our first holiday travelling with babies. While the property is undoubtedly beautiful and located in a stunning setting, several serious issues significantly impacted our stay.
The first concern is accessibility. The property is situated on a cliff and requires guests to descend approximately 100–150 steps to reach it. This information was not clearly communicated during booking. Once at the property, guests must also take a 5–10 minute buggy ride to reach their accommodation. For families travelling with infants, elderly guests, or anyone with mobility concerns, this is important information that should be disclosed upfront.
While the property itself is aesthetically appealing, it appears to suffer from poor maintenance. The wooden flooring throughout the property has multiple gaps and weak planks. During our stay, a very serious safety incident occurred when one of our friends, who was holding a baby near the dining area overlooking the cliff, stepped onto a wooden plank that suddenly gave way. Thankfully, a major tragedy was avoided. What was even more disappointing was the complete lack of concern, accountability, or apology from either the staff or management following the incident.
Another issue involved a complimentary sundowner that Slow Living had offered our group, considering we had booked more than 70% of the property. We planned our day around this commitment, only to have it cancelled at the last minute because another event had been prioritised. The communication around this cancellation was abrupt, and the response from the team was unnecessarily rude.
One of our friends had specifically requested a baby cot nearly two months before arrival and had been assured it would be arranged. Upon check-in, the manager, Muneer, initially denied the request and spoke to us in a discourteous and dismissive manner. While a baby cot was eventually provided later during our stay, the communication and handling of the situation were far from professional, especially considering the request had been made well in advance.
Following the flooring incident, we requested CCTV footage before settling the final bill. This request was refused. Some members of our group had early flights and left before checkout, while the remaining guests stayed behind specifically to clear all outstanding dues. Despite this, the staff appeared to assume that we intended to leave without paying and refused to provide porter assistance for our luggage, requiring us to carry bags uphill while managing infants.
The situation deteriorated further at departure. Staff members made inappropriate comments questioning why we had brought babies to the property, threatened to call the police, and showed little willingness to assist. When our vehicle broke down, we requested help arranging transportation. Instead of receiving support, we were left standing in the heat with our luggage and infants while arranging alternate transport ourselves.
We have travelled extensively and stayed at properties of all sizes and categories. Hospitality is not defined by luxury amenities but by how guests are treated, especially families travelling with young children. Unfortunately, despite its beautiful location, Cabo Serai failed on the most fundamental aspects of hospitality, guest safety, communication, and customer service.
We left with memories not of the scenic views, but of the stress, disappointment, and lack of empathy we experienced throughout our stay. Based on our experience, we would not recommend this property, particularly for families travelling with infants, young children, elderly guests, or anyone who expects basic standards of hospitality and guest care.
Reakce hotelu
Komentář přidán: 19. 6. 2026
Dear Guest,
Thank you for taking the time to share your feedback.
We are disappointed to read your review, as it presents a version of events that does not accurately reflect the circumstances of your stay and omits several important facts.
At the outset, we would like to clarify that Cabo Serai is a nature-focused cliffside retreat, and details regarding the property's terrain, accessibility, stairways, and internal buggy transportation are clearly communicated on our website and booking platforms. The unique location overlooking the Arabian Sea is one of the defining features of the resort, and many guests specifically choose Cabo Serai for this immersive natural setting. While we appreciate that such terrain may not suit every traveller, it is not information that is concealed from guests prior to booking.
We are equally surprised by the suggestion that the property is poorly maintained or unsafe. Cabo Serai undergoes regular maintenance and operates with all required statutory approvals and licenses.
With regard to the sundowner experience referenced in your review, we would like to clarify that no confirmed sundowner reservation existed with the property for your group. Nevertheless, when the request was raised during your stay, our team arranged an alternative poolside dining experience on a complimentary basis as a gesture of goodwill. Throughout your stay, our restaurant and service teams also accommodated several requests by extending dining service beyond standard operating hours.
The comments regarding the baby cot are similarly inconsistent with our records. The request was attended to and the cot was provided during the stay. Our team made every effort to accommodate families travelling with infants and to ensure a comfortable experience for all members of the group.
We are particularly disappointed by the characterization of our staff. The hospitality extended to your group included numerous accommodations, complimentary arrangements, and operational flexibility beyond standard resort practices. The suggestion that our team acted discourteously or without empathy does not align with the conduct consistently demonstrated by our employees, many of whom are regularly recognized by guests for their warmth and professionalism.
The most serious concern, however, relates to the events surrounding checkout. Contrary to what has been stated, the issue arose because members of the group attempted to leave the property without settling substantial outstanding dues. When our staff politely requested payment of the pending bills, they were met with aggressive and abusive behaviour. During this confrontation, one of our employees was physically assaulted while performing his duties, forcing us to involve the local police and follow the appropriate legal process.
It is also important to note that members of the group explicitly threatened the resort with damaging online reviews and reputational harm if they were required to settle the outstanding balance. We consider such conduct deeply regrettable and inconsistent with a fair and constructive resolution process.
Any delays experienced during departure were directly related to the unresolved payment issue and the need to ensure the safety and wellbeing of our staff following the escalation of the situation.
Regarding the CCTV footage, requests involving security recordings are subject to legal, privacy, and operational considerations and cannot be released on demand. Any discussions regarding CCTV footage were handled in accordance with the property's established procedures.
We take guest feedback seriously and continually strive to improve. However, we also have a responsibility to protect our employees and to correct statements that misrepresent the facts. We remain proud of the professionalism, patience, and hospitality demonstrated by our team throughout your stay, despite the challenging circumstances encountered during checkout.
We wish you and your family well and thank you for having stayed with us.
Warm Regards,
Team Cabo Serai
Thank you for taking the time to share your feedback.
We are disappointed to read your review, as it presents a version of events that does not accurately reflect the circumstances of your stay and omits several important facts.
At the outset, we would like to clarify that Cabo Serai is a nature-focused cliffside retreat, and details regarding the property's terrain, accessibility, stairways, and internal buggy transportation are clearly communicated on our website and booking platforms. The unique location overlooking the Arabian Sea is one of the defining features of the resort, and many guests specifically choose Cabo Serai for this immersive natural setting. While we appreciate that such terrain may not suit every traveller, it is not information that is concealed from guests prior to booking.
We are equally surprised by the suggestion that the property is poorly maintained or unsafe. Cabo Serai undergoes regular maintenance and operates with all required statutory approvals and licenses.
With regard to the sundowner experience referenced in your review, we would like to clarify that no confirmed sundowner reservation existed with the property for your group. Nevertheless, when the request was raised during your stay, our team arranged an alternative poolside dining experience on a complimentary basis as a gesture of goodwill. Throughout your stay, our restaurant and service teams also accommodated several requests by extending dining service beyond standard operating hours.
The comments regarding the baby cot are similarly inconsistent with our records. The request was attended to and the cot was provided during the stay. Our team made every effort to accommodate families travelling with infants and to ensure a comfortable experience for all members of the group.
We are particularly disappointed by the characterization of our staff. The hospitality extended to your group included numerous accommodations, complimentary arrangements, and operational flexibility beyond standard resort practices. The suggestion that our team acted discourteously or without empathy does not align with the conduct consistently demonstrated by our employees, many of whom are regularly recognized by guests for their warmth and professionalism.
The most serious concern, however, relates to the events surrounding checkout. Contrary to what has been stated, the issue arose because members of the group attempted to leave the property without settling substantial outstanding dues. When our staff politely requested payment of the pending bills, they were met with aggressive and abusive behaviour. During this confrontation, one of our employees was physically assaulted while performing his duties, forcing us to involve the local police and follow the appropriate legal process.
It is also important to note that members of the group explicitly threatened the resort with damaging online reviews and reputational harm if they were required to settle the outstanding balance. We consider such conduct deeply regrettable and inconsistent with a fair and constructive resolution process.
Any delays experienced during departure were directly related to the unresolved payment issue and the need to ensure the safety and wellbeing of our staff following the escalation of the situation.
Regarding the CCTV footage, requests involving security recordings are subject to legal, privacy, and operational considerations and cannot be released on demand. Any discussions regarding CCTV footage were handled in accordance with the property's established procedures.
We take guest feedback seriously and continually strive to improve. However, we also have a responsibility to protect our employees and to correct statements that misrepresent the facts. We remain proud of the professionalism, patience, and hospitality demonstrated by our team throughout your stay, despite the challenging circumstances encountered during checkout.
We wish you and your family well and thank you for having stayed with us.
Warm Regards,
Team Cabo Serai
Cestující ve skupině
Komentář přidán: 26. 2. 2026
Ubytován/a od únor 2026
stay in a small paradise
Wonderful discovery of this little gem.
The layout of the bungalows lost in this jungle, the calm, the birds, nature, everything was there.
The view from our bungalow was splendid and we enjoyed the exceptional terrace.
The restaurant offers delicious and varied meals.
The beach is absolutely beautiful and splendid.
I think we found one of the only quiet places in India. No noise, just birds.
A big thank you to all the staff for an unforgettable stay.
Karine Dugerdil
The layout of the bungalows lost in this jungle, the calm, the birds, nature, everything was there.
The view from our bungalow was splendid and we enjoyed the exceptional terrace.
The restaurant offers delicious and varied meals.
The beach is absolutely beautiful and splendid.
I think we found one of the only quiet places in India. No noise, just birds.
A big thank you to all the staff for an unforgettable stay.
Karine Dugerdil
Vynikající lokalita
Cabo De Rama Beach, Canaguinim, Cola, 403702, Indie|6,03 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
11:00
Užitečné informace
V tomto hotelu vidí děti rádi
od 6 do 11 let věku
658 Kč (INR3 000) za osobu a noc
od 12 do 17 let věku
1 535 Kč (INR7 000) za osobu a noc
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Domácí mazlíčci povoleni za příplatek
Možnost snídaně
Cena snídaně
439 Kč (≈ 2 000 INR) za osobu
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Hotel přijímá následující platební metody:
Cash
Cabo Serai: Často kladené otázky
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