The Elgin, Darjeeling
+ 112
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Rychlá fakta
Příjezd od: | 12:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Vybavení
Wi-Fi
Parkování
Doprava z/na letiště
Lázně
24hodinová recepční služba
Restaurace
Více o hotelu The Elgin, Darjeeling
The Elgin, Darjeeling
The Elgin Hotel se nachází v Darjeelingu a nabízí elegantní ubytování se zahradou a terasou. Na místě si můžete půjčit jízdní kola.
Hodnocení na 
Cestující rodiny
Komentář přidán: 14. 6. 2026
Ubytován/a od červen 2026
Great experience
This is really beautiful property at the Mall road. Rooms are good food is also very great taste.my family and me enjoyed so much .
Reakce hotelu
Komentář přidán: 16. 6. 2026
Dear Sir/Madam,
Thank you for your wonderful review and for choosing to stay with us.
We are delighted to know that you and your family had an enjoyable stay and appreciated our beautiful heritage property, comfortable rooms, and the quality of food served. Being located on the Mall Road, we are pleased that our guests can conveniently experience the charm of Darjeeling while enjoying a relaxing stay with us.
Your kind words are truly encouraging for our team, and we look forward to welcoming you and your family back for another memorable stay in the near future.
Warm regards,
Management
Hotel Elgin Darjeeling
Thank you for your wonderful review and for choosing to stay with us.
We are delighted to know that you and your family had an enjoyable stay and appreciated our beautiful heritage property, comfortable rooms, and the quality of food served. Being located on the Mall Road, we are pleased that our guests can conveniently experience the charm of Darjeeling while enjoying a relaxing stay with us.
Your kind words are truly encouraging for our team, and we look forward to welcoming you and your family back for another memorable stay in the near future.
Warm regards,
Management
Hotel Elgin Darjeeling
Cestující rodiny
Komentář přidán: 18. 5. 2026
Ubytován/a od květen 2026
Overpriced for the experience provided
Overpriced for the Experience Provided
We stayed at Hotel Elgin, Darjeeling, expecting a premium experience considering the tariff of approximately ₹14,000 per night for a deluxe room. Unfortunately, the stay was quite disappointing overall.
On the first day, we were given a room whose windows faced a wall, with virtually no sunlight or pleasant view, making the room feel dull and claustrophobic. After we complained, the staff shifted us the next day to another room on the ground floor with a much better view and natural sunlight. We were informed that all rooms were booked, so the shift could only happen later.
While the second room was definitely better, there were still several maintenance and cleanliness issues that should not exist at this price point. The bathroom seat was dirty and had to be cleaned again after we pointed it out. The TV initially did not have proper channel access, which was fixed only after a request. We also noticed nails protruding from the floor and furniture, which again required attention from the staff.
To be fair, the staff members were polite, courteous, and responsive whenever complaints were raised. However, the larger issue is that the property seems to rely heavily on its “heritage” tag while charging premium prices without maintaining the rooms to premium standards.
A heritage property can certainly have old-world charm, but basic upkeep, cleanliness, repairs, and comfort should match the amount guests are paying. At this pricing, guests expect a far more polished and well-maintained experience.
We stayed at Hotel Elgin, Darjeeling, expecting a premium experience considering the tariff of approximately ₹14,000 per night for a deluxe room. Unfortunately, the stay was quite disappointing overall.
On the first day, we were given a room whose windows faced a wall, with virtually no sunlight or pleasant view, making the room feel dull and claustrophobic. After we complained, the staff shifted us the next day to another room on the ground floor with a much better view and natural sunlight. We were informed that all rooms were booked, so the shift could only happen later.
While the second room was definitely better, there were still several maintenance and cleanliness issues that should not exist at this price point. The bathroom seat was dirty and had to be cleaned again after we pointed it out. The TV initially did not have proper channel access, which was fixed only after a request. We also noticed nails protruding from the floor and furniture, which again required attention from the staff.
To be fair, the staff members were polite, courteous, and responsive whenever complaints were raised. However, the larger issue is that the property seems to rely heavily on its “heritage” tag while charging premium prices without maintaining the rooms to premium standards.
A heritage property can certainly have old-world charm, but basic upkeep, cleanliness, repairs, and comfort should match the amount guests are paying. At this pricing, guests expect a far more polished and well-maintained experience.
Reakce hotelu
Komentář přidán: 18. 5. 2026
Dear Sir/Madam,
Thank you for taking the time to share your detailed feedback regarding your recent stay at The Elgin, Darjeeling.
We sincerely regret that your experience did not meet your expectations, particularly with regard to the initial room allocation, maintenance concerns, and overall upkeep of the room facilities. Please accept our apologies for the inconvenience caused. While we are glad that our team was able to assist with a room change and respond promptly to your concerns during the stay, we understand that this does not fully compensate for the disappointment experienced.
Your observations regarding cleanliness, maintenance, and room condition have been taken very seriously and have been shared with the concerned departments for immediate corrective action. Guest comfort and safety remain our highest priority, and feedback such as yours helps us identify areas where improvement is necessary.
As a heritage property, we strive to preserve the old-world charm of the hotel while ensuring modern standards of comfort and upkeep. We regret that we fell short in delivering the premium experience you rightfully expected.
We truly value your patronage and hope you may consider giving us another opportunity in the future to provide you with a more seamless and memorable stay experience.
Warm regards,
Management
The Elgin, Darjeeling
Thank you for taking the time to share your detailed feedback regarding your recent stay at The Elgin, Darjeeling.
We sincerely regret that your experience did not meet your expectations, particularly with regard to the initial room allocation, maintenance concerns, and overall upkeep of the room facilities. Please accept our apologies for the inconvenience caused. While we are glad that our team was able to assist with a room change and respond promptly to your concerns during the stay, we understand that this does not fully compensate for the disappointment experienced.
Your observations regarding cleanliness, maintenance, and room condition have been taken very seriously and have been shared with the concerned departments for immediate corrective action. Guest comfort and safety remain our highest priority, and feedback such as yours helps us identify areas where improvement is necessary.
As a heritage property, we strive to preserve the old-world charm of the hotel while ensuring modern standards of comfort and upkeep. We regret that we fell short in delivering the premium experience you rightfully expected.
We truly value your patronage and hope you may consider giving us another opportunity in the future to provide you with a more seamless and memorable stay experience.
Warm regards,
Management
The Elgin, Darjeeling
Cestující ve skupině
Komentář přidán: 5. 5. 2026
Ubytován/a od duben 2026
Wouldn’t recommend
Sadly this was not a good experience
Hotel is not clean or cared for. Very run down. Needs a complete refurbishment
Staff were lovely but poorly trained
Food wasn’t good
Hotel is not clean or cared for. Very run down. Needs a complete refurbishment
Staff were lovely but poorly trained
Food wasn’t good
Reakce hotelu
Komentář přidán: 6. 5. 2026
Dear Sir/Madam,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations.
Cleanliness and upkeep are of utmost importance to us, and it is disappointing to hear that this was not reflected during your stay. Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We also acknowledge your concerns regarding the overall condition of the property, and your feedback has been noted as we continuously work towards enhancing our guest experience.
While we are pleased to know that you found our team members courteous, we regret that the service did not meet the standards we strive to uphold. Your remarks regarding training have been taken seriously, and we will be reinforcing our service protocols to ensure a more seamless experience for our guests.
We are equally concerned to hear that the food did not meet your expectations. This has been shared with our culinary team for further evaluation and improvement.
We sincerely regret that your stay was disappointing and hope you will consider giving us another opportunity to provide you with the true Elgin experience.
Warm Regards
Elgin Team
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations.
Cleanliness and upkeep are of utmost importance to us, and it is disappointing to hear that this was not reflected during your stay. Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We also acknowledge your concerns regarding the overall condition of the property, and your feedback has been noted as we continuously work towards enhancing our guest experience.
While we are pleased to know that you found our team members courteous, we regret that the service did not meet the standards we strive to uphold. Your remarks regarding training have been taken seriously, and we will be reinforcing our service protocols to ensure a more seamless experience for our guests.
We are equally concerned to hear that the food did not meet your expectations. This has been shared with our culinary team for further evaluation and improvement.
We sincerely regret that your stay was disappointing and hope you will consider giving us another opportunity to provide you with the true Elgin experience.
Warm Regards
Elgin Team
Cestující ve skupině
Komentář přidán: 2. 5. 2026
Ubytován/a od duben 2026
Stay somewhere else
I was so disappointed with the Elgin. My room was not clean, the light switches were dirty, the settee so stained and grubby I would not sit on it. The duvet cover didn’t seem to fit the duvet, one curtain was hanging off and they were very worn. Food quality was ok, but nothing special. The waiters were pleasant but service was slow.
If as much trouble was taken on the inside as was on the manicured lawn it may be different. Seemed very unloved and in need of a complete refurbishment.
If as much trouble was taken on the inside as was on the manicured lawn it may be different. Seemed very unloved and in need of a complete refurbishment.
Reakce hotelu
Komentář přidán: 3. 5. 2026
Dear Sir/Madam,
Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet your expectations.
Cleanliness and upkeep are of utmost importance to us, and it is concerning to hear about the condition of your room, furnishings, and fixtures. Please be assured that this is not reflective of our usual standards, and your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action.
We also regret that the dining experience and service speed fell short during your stay. While we are glad you found our team courteous, we understand that timely service is equally important, and we will certainly work on improving this aspect.
As a heritage property, we continuously strive to balance its old-world charm with modern comfort, and your feedback regarding refurbishment and overall upkeep is noted with seriousness. It helps us identify areas where we need to do better.
We sincerely apologize for the inconvenience caused and the disappointment you experienced. We would appreciate another opportunity to restore your confidence in us and provide you with the experience we are known for.
Warm regards,
Team Elgin
Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet your expectations.
Cleanliness and upkeep are of utmost importance to us, and it is concerning to hear about the condition of your room, furnishings, and fixtures. Please be assured that this is not reflective of our usual standards, and your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action.
We also regret that the dining experience and service speed fell short during your stay. While we are glad you found our team courteous, we understand that timely service is equally important, and we will certainly work on improving this aspect.
As a heritage property, we continuously strive to balance its old-world charm with modern comfort, and your feedback regarding refurbishment and overall upkeep is noted with seriousness. It helps us identify areas where we need to do better.
We sincerely apologize for the inconvenience caused and the disappointment you experienced. We would appreciate another opportunity to restore your confidence in us and provide you with the experience we are known for.
Warm regards,
Team Elgin
Pár
Komentář přidán: 20. 4. 2026
Ubytován/a od duben 2026
Avoid.
The bedding , bathrobes & soft furnishings were stained, including the lampshades. Bedding changed. However the bedding doesn’t fully over the duvet, so not very hygienic. Very noisy room, both internal plumbing and the noise from around, possibly the kitchen. If wasn’t with a group would have checked out immediately. Do not recommend. Value is very poor.
Reakce hotelu
Komentář přidán: 22. 4. 2026
Dear Guest,
Thank you for sharing your feedback following your stay at The Elgin Darjeeling.
We are truly concerned to read about your experience and sincerely apologise for the shortcomings you encountered. Cleanliness and guest comfort are of utmost importance to us, and the concerns you have raised regarding the condition of bedding, bathrobes, and soft furnishings are certainly not in line with our standards. While we understand that the bedding was changed during your stay, we regret that this did not fully address your concerns. Your feedback has been immediately shared with our housekeeping team for strict review and corrective measures.
We also apologise for the disturbance caused by noise, both from internal plumbing and surrounding areas. We understand how this can impact the overall comfort of your stay, and our maintenance team will be looking into this on priority.
It is disappointing to know that your experience did not offer the value you expected, and we regret that we were unable to meet your expectations on this occasion.
Your feedback is extremely valuable to us, and we truly hope you will consider giving us another opportunity to restore your confidence in us with a more pleasant and comfortable stay.
Warm regards,
Elgin Team
Thank you for sharing your feedback following your stay at The Elgin Darjeeling.
We are truly concerned to read about your experience and sincerely apologise for the shortcomings you encountered. Cleanliness and guest comfort are of utmost importance to us, and the concerns you have raised regarding the condition of bedding, bathrobes, and soft furnishings are certainly not in line with our standards. While we understand that the bedding was changed during your stay, we regret that this did not fully address your concerns. Your feedback has been immediately shared with our housekeeping team for strict review and corrective measures.
We also apologise for the disturbance caused by noise, both from internal plumbing and surrounding areas. We understand how this can impact the overall comfort of your stay, and our maintenance team will be looking into this on priority.
It is disappointing to know that your experience did not offer the value you expected, and we regret that we were unable to meet your expectations on this occasion.
Your feedback is extremely valuable to us, and we truly hope you will consider giving us another opportunity to restore your confidence in us with a more pleasant and comfortable stay.
Warm regards,
Elgin Team
Velmi dobrá lokalita
18 H.D Lama Road , Dárdžiling, 734101, Indie|0,46 km z centra města
Příjezd a odjezd
Příjezd od:
12:00
Odjezd před:
12:00
Užitečné informace
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