Colombo Holidays APT
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Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 10:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Více o hotelu Colombo Holidays APT
Colombo Holidays APT
Colombo Holidays APT se nachází v Římě a poskytuje sdílený lounge, terasu a ubytování s bezplatným Wi-Fi a výhledem do zahrady. V tomto apartmánu budete mít k dispozici balkon.
Komentář přidán: 15. 3. 2017
Ubytován/a od březen 2017
Davvero contenta
Komentář přidán: 15. 10. 2016
Ubytován/a od říjen 2016
Nice place, though hotel owner's rudeness after our stay is disgusting
Pros:
The apartment was clean, comfortable and allowed to cook and eat dinner at a balcony. Good value for money. There were umbrellas at out disposal which we appreciated during our stay.
Cons:
Little far from subway. Didn't like the fact that the owner charged credit card for the first night without asking me first. It's explicitly written that i pay when i stay, i preferred to pay in cash but was given no option of doing so.
I've just wanted to share a little unpleasant experience from a response the host has left in response for my feedback.
This is the response from the host
"Dear Guest, we will ask to make a subway in your room directly (six minutes does not many and the map shows the distance), several times i and Booking we tried to contact you, then, in accordance with the contract, the money has been taken of the first day and we could do it seven days before. I remind you that you have arrived at 7 hours late. Sincerely Carlo"
The unpleasant thing is that what host wrote is totally untrue, he's not open for feedback which allows him to improve and make us feel good during and after our stay.
Firstly, going by foot from the property to the subway takes 15 minutes and more if you have luggage (it's even written in the description of the property). So what hosts says is completely not true (6 minutes). His manner of speaking: "we will ask to make a subway in your room directly" shows total disrespect to what i as guest have to say.
Secondly, it's written in the description that i "pay when i stay" and "no prepayment needed", completely contrary to what the host said "in accordance with the contract, the money has been taken of the first day and we could do it seven days before"
Thirdly, his remarks about my late arrival (7 hours late) is totally untrue. It's written in description that check-in hours are 12:30-18:00. I have arrived at around 19:00 after telling the host that i'm coming from Florence. I'm the guest and need to feel comfortable and welcome. The fact that i'm not reachable by phone is because i'm a tourist in Italy whose phone doesn't work in Italy and it's not my duty as guest. My duty is to pay for the stay and get the best booking.com experience in return, which is spoiled by such a rude response, while my grades were really high - 8.8. What is more disappointing is that booking.com gives my credit card to such host which does with it what he wants, disregarding booking.com rules (pay when u stay and no prepayment) and disrespecting the guests with such responses...
Komentář přidán: 7. 7. 2018
Ubytován/a od březen 2018
il voto è dato rispetto alle aspettative
Poi diciamo che nell'atrio un po' di odore di fumo non è piacevole. Per il resto camera molto spaziosa anche se con arredi discutibili e troppe cianfrusaglie che personalmente non piacciono, forse altri clienti hanno gusti diversi dai miei.
Colazione non disponibile (dal profilo si capiva diversamente) e ti devi arrangiare te con bollitore e qualche biscotto e merendina.
Purtroppo non avendo trovato nulla in zona per lavoro ho dovuto adattarmi ...
Komentář přidán: 19. 3. 2018
Ubytován/a od březen 2018
Per me è sì!
Komentář přidán: 26. 6. 2017
Ubytován/a od červen 2017
Senza infamia e senza lode.
Lokalita
Via Padre Semeria 65, Ostiense, Řím, 00154, Itálie|2,83 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
10:00
Užitečné informace
V tomto hotelu vidí děti rádi
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Domácí mazlíčci zakázáni
