Mercure Sapporo
+ 176
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Wi-Fi
Parkování
Klimatizace
Fitcentrum
24hodinová recepční služba
Restaurace
Více o hotelu Mercure Sapporo
Mercure Sapporo
Centrally located in the lively Susukino area in Sapporo, Mercure Hotel provides non-smoking accommodation just a 5-minute walk from Susukino Subway Station.
Hodnocení na 
Pár
Komentář přidán: 14. 5. 2026
Ubytován/a od květen 2026
Great location
Great location, close to many restaurants, shopping, train and parks.
Breakfast was good with a decent spread, but mostly the same options each day with a few changes.
The staff we encountered were all very friendly including the front desk and in the restaurant.
The room was a good size. Housekeeping seems to do a full cleaning on some schedule but provide new towels and take the trash daily. Our bed was never made our entire stay.
Overall, we had a very nice 4 nights stay, but the hotel could use some updating. The lobby seems to be a mish-mash of furniture and decor, also a lack of seating.
Breakfast was good with a decent spread, but mostly the same options each day with a few changes.
The staff we encountered were all very friendly including the front desk and in the restaurant.
The room was a good size. Housekeeping seems to do a full cleaning on some schedule but provide new towels and take the trash daily. Our bed was never made our entire stay.
Overall, we had a very nice 4 nights stay, but the hotel could use some updating. The lobby seems to be a mish-mash of furniture and decor, also a lack of seating.
Reakce hotelu
Komentář přidán: 15. 5. 2026
Thank you for choosing Mercure Sapporo, and for taking the time to share your feedback regarding your recent stay with us.
We are delighted to hear that you enjoyed our convenient location, breakfast, and the friendly service provided by our team members. Your kind comments will certainly be shared with our staff as encouragement to continue delivering warm hospitality to all our guests.
At the same time, we sincerely apologize for the inconvenience regarding the housekeeping service, especially that your bed was not made during your stay. We understand how this may have affected your comfort.
As part of our environmental initiatives, Mercure Sapporo offers Eco Cleaning during consecutive stays, which includes trash collection, towel replacement, and amenity replenishment daily, while full room cleaning and linen changes are conducted once every four days. We apologize if this was not clearly explained during your stay, and we appreciate your understanding and cooperation with our eco-friendly efforts.
We also appreciate your valuable comments regarding the hotel facilities and lobby atmosphere. Your feedback has been shared with the relevant departments as we continuously work to improve our guest experience.
Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with an even more comfortable stay in the future.
Sincerely,
Quality Assurance Team
Mercure Sapporo
We are delighted to hear that you enjoyed our convenient location, breakfast, and the friendly service provided by our team members. Your kind comments will certainly be shared with our staff as encouragement to continue delivering warm hospitality to all our guests.
At the same time, we sincerely apologize for the inconvenience regarding the housekeeping service, especially that your bed was not made during your stay. We understand how this may have affected your comfort.
As part of our environmental initiatives, Mercure Sapporo offers Eco Cleaning during consecutive stays, which includes trash collection, towel replacement, and amenity replenishment daily, while full room cleaning and linen changes are conducted once every four days. We apologize if this was not clearly explained during your stay, and we appreciate your understanding and cooperation with our eco-friendly efforts.
We also appreciate your valuable comments regarding the hotel facilities and lobby atmosphere. Your feedback has been shared with the relevant departments as we continuously work to improve our guest experience.
Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with an even more comfortable stay in the future.
Sincerely,
Quality Assurance Team
Mercure Sapporo
Anonymní cestovatel
Komentář přidán: 4. 8. 2026
Ubytován/a od červenec 2026
There was leaking problem happened in my bathroom, the staff could fix it efficiently while I was away
Cestující rodiny
Komentář přidán: 28. 6. 2026
Ubytován/a od květen 2026
Great Experience with the Family
The hotel was very welcoming and the front desk staff went out of their way to ensure a good experience for my kids. Really appreciative of the nice front desk staff sorting and explaining everything clearly and giving the kids extra stuff. Plus the extended checkout without issue was appreciated. From the Japanese lady front desk staff to the French young guy staff, they were excellent.
Reakce hotelu
Komentář přidán: 28. 6. 2026
Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here.
We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence.
Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo.
Sincerely,
Quality Assurance Team
Mercure Sapporo
We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence.
Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo.
Sincerely,
Quality Assurance Team
Mercure Sapporo
Cestující rodiny
Komentář přidán: 20. 6. 2026
Ubytován/a od červen 2026
Great location and Helpful staff
A bit old hotel but Great location, center of everything, surrounding by many restaurants, within a distance to shoppings.
Staff are friendly and helpful, always help with any request.
I would stay again
Staff are friendly and helpful, always help with any request.
I would stay again
Reakce hotelu
Komentář přidán: 21. 6. 2026
I would like to thank you on behalf of the staff here for choosing Mercure Sapporo.
We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence.
Once again, we would like to thank you for your gracious comments and rating.
We look forward to your visit again and we will be delighted to be at your service in the near future.
Sincerely,
Quality Assurance Team
Mercure Sapporo
We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence.
Once again, we would like to thank you for your gracious comments and rating.
We look forward to your visit again and we will be delighted to be at your service in the near future.
Sincerely,
Quality Assurance Team
Mercure Sapporo
Pár
NO
Komentář přidán: 31. 5. 2026
Ubytován/a od květen 2026
DATED HOTEL WITH HOUSEKEEPING ISSUES IN PERFECT LOCATION!
Stayed for 11 nights as an Accor ALL member. The best thing about this hotel is the fantastic location in the heart of the entertainment district of Susukino with unlimited dining, drinking and shopping venues at your doorstep both day and night. One of the best located hotels in town for sure. Airport Limousine Bus at the cost of Y 1.500.- is stopping just across the street and takes 70 minutes, very convenient.
Friendly staff and good bed quality. However, this 17 year old hotel is now dated and tired, and is in urgent need of room renovation, especially the brown and stained room-carpet was directly ugly and unpleasant. Also, for the first time in my over 30 visits to Japan, I was not happy with the housekeeping services. The desk table was dusty every day, the wall paper on the wall behind the trash cans was full of dirt and spots from old trash (food and drinks) from previous guests, the back of the desk chair was full with spots from spilled soft drink or something. On day 3 I cleaned the chair and the wall behind the trash cans myself because I felt disgusted to watch it all the time. Having to clean your own hotel room as a paying guest is a very bad sign indeed, and I have to say very rare and surprising in Japan where I believe they normally have the best housekeeping services in the world. The inside of the window was also very dirty (black from old dirt) and I had to ask the front desk for housekeeping to clean it, which they did.
This hotel offers what they call ECO FRIENDLY cleaning, meaning that they only do a regular/full cleaning (including making the beds) of your room every 4.th. day. This is in my opinion over the top, as I believe that most people would like to come back to a fresh and made bed after a long day outside. If you want to have a full cleaning of your room every day, you have to notify the front desk every day before midnight.
All in all, this hotel is great for the perfect location, but far from great for the room. Will not be back.
Friendly staff and good bed quality. However, this 17 year old hotel is now dated and tired, and is in urgent need of room renovation, especially the brown and stained room-carpet was directly ugly and unpleasant. Also, for the first time in my over 30 visits to Japan, I was not happy with the housekeeping services. The desk table was dusty every day, the wall paper on the wall behind the trash cans was full of dirt and spots from old trash (food and drinks) from previous guests, the back of the desk chair was full with spots from spilled soft drink or something. On day 3 I cleaned the chair and the wall behind the trash cans myself because I felt disgusted to watch it all the time. Having to clean your own hotel room as a paying guest is a very bad sign indeed, and I have to say very rare and surprising in Japan where I believe they normally have the best housekeeping services in the world. The inside of the window was also very dirty (black from old dirt) and I had to ask the front desk for housekeeping to clean it, which they did.
This hotel offers what they call ECO FRIENDLY cleaning, meaning that they only do a regular/full cleaning (including making the beds) of your room every 4.th. day. This is in my opinion over the top, as I believe that most people would like to come back to a fresh and made bed after a long day outside. If you want to have a full cleaning of your room every day, you have to notify the front desk every day before midnight.
All in all, this hotel is great for the perfect location, but far from great for the room. Will not be back.
Reakce hotelu
Komentář přidán: 31. 5. 2026
Thank you for choosing Mercure Sapporo and for taking the time to share your review.
We are delighted to learn that you enjoyed our prime location in the heart of Susukino, the convenience of the Airport Limousine Bus service, and the friendliness of our team members.
However, we sincerely apologize for the condition of your guest room and for the shortcomings in our housekeeping services. We are particularly concerned by your comments regarding the cleanliness of the desk, wallpaper, chair, window, and the overall condition of the room carpet. Most importantly, we deeply regret that you felt the need to clean parts of the room yourself during your stay. This is certainly not the level of cleanliness and service that we strive to provide.
I will share your comments with our housekeeping team, and we are confident that your feedback will help us further improve our service standards and guest experience.
At Mercure, we strive to provide a superior service experience for every guest. Therefore, your feedback is extremely valuable to us.
Please rest assured that we are taking the appropriate measures to address these issues and prevent their recurrence.
We appreciate you bringing these matters to our attention and sincerely hope that you will give us another opportunity to provide you with a more satisfactory experience in the future.
Sincerely,
Quality Assurance Team
Mercure Sapporo
We are delighted to learn that you enjoyed our prime location in the heart of Susukino, the convenience of the Airport Limousine Bus service, and the friendliness of our team members.
However, we sincerely apologize for the condition of your guest room and for the shortcomings in our housekeeping services. We are particularly concerned by your comments regarding the cleanliness of the desk, wallpaper, chair, window, and the overall condition of the room carpet. Most importantly, we deeply regret that you felt the need to clean parts of the room yourself during your stay. This is certainly not the level of cleanliness and service that we strive to provide.
I will share your comments with our housekeeping team, and we are confident that your feedback will help us further improve our service standards and guest experience.
At Mercure, we strive to provide a superior service experience for every guest. Therefore, your feedback is extremely valuable to us.
Please rest assured that we are taking the appropriate measures to address these issues and prevent their recurrence.
We appreciate you bringing these matters to our attention and sincerely hope that you will give us another opportunity to provide you with a more satisfactory experience in the future.
Sincerely,
Quality Assurance Team
Mercure Sapporo
Vynikající lokalita
2-4 Minami 4-Jo Nishi, Sapporo, 064-0804, Hokkaidó, Japonsko|0,88 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
11:00
Užitečné informace
Domácí mazlíčci zakázáni
In Hokkaido, accommodation tax collection began on April 1, 2026. Additionally, individual municipalities within Hokkaido may impose their own accommodation tax separately from the Hokkaido accommodation tax. The accommodation tax may be included in the room rate or may need to be paid separately on-site. For further details, please contact the hotel directly.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Mercure Sapporo: Často kladené otázky
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