Rimrock Banff, Emblems Collection
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Příjezd od: | 16:00 |
|---|---|
Odjezd před: | 11:00 |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
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Parkování
Klimatizace
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Více o hotelu Rimrock Banff, Emblems Collection
Rimrock Banff, Emblems Collection
Offering an indoor pool and a hot tub, Rimrock Banff, Emblems Collection is located 6 minutes’ drive from Banff centre and near the Upper Hot Springs. A restaurant is located on site. A 32" LCD flat-screen cable TV is featured in each room.
Hodnocení na 
Pár
Komentář přidán: 24. 8. 2026
Ubytován/a od srpen 2026
Luxury under construction
Let me start by saying that the location and staff are amazing. Unfortunately it goes down from there, at least until the rebuild is completed. We booked our stay based on the photos and available rooms. Unbeknownst to us, there was still a rebuild going on so when we arrived, the room we had booked (Wellness Peak View room with a private terrace) wasn’t even built. They did upgraded us to a larger room, which was a very nice suite…with a view of the hotel entrance so a bit noisy with busses pulling in. What we came to understand was that the hotel had been purchased and was being renovated. The pool and spa area were still under construction. I could have missed it, but I don’t recall it being mentioned on the website when we booked. It also felt a bit disingenuous to get charged a $60 destination/resort/urban fee when the resort part of the hotel wasn’t available, but I’m not confident that fee was just for the “resort”.
To be fair, the hotel is beautiful and will be wonderful when completed. The staff were extremely helpful and attentive to our needs. The bar and restaurants are comfortable and relaxing. We enjoyed our time unwinding there. Ask to see the hidden bar (speakeasy) it’s really cool and would have been great to relax in. I should also mention that the grab and go coffee shop is wonderful. Did I mention that the staff was fantastic.
Overall we had a very nice stay. Unfortunately, for the price, which even for Banff is pretty expensive, it felt like the Rimrock is overflow for people who can’t get reservations at the Fairmont (same ownership group). When the spa is completed and all the amenities are up and running, this will be a wonderful place to stay.
To be fair, the hotel is beautiful and will be wonderful when completed. The staff were extremely helpful and attentive to our needs. The bar and restaurants are comfortable and relaxing. We enjoyed our time unwinding there. Ask to see the hidden bar (speakeasy) it’s really cool and would have been great to relax in. I should also mention that the grab and go coffee shop is wonderful. Did I mention that the staff was fantastic.
Overall we had a very nice stay. Unfortunately, for the price, which even for Banff is pretty expensive, it felt like the Rimrock is overflow for people who can’t get reservations at the Fairmont (same ownership group). When the spa is completed and all the amenities are up and running, this will be a wonderful place to stay.
Reakce hotelu
Komentář přidán: 26. 8. 2026
Thank you for taking the time to share your recent experience with us. We’re pleased to hear that you enjoyed our dining spaces, and especially the care and attentiveness of our team!
We’re sorry that the room you had originally reserved was not available upon arrival. We’re glad our team was able to provide you with a larger suite, though we understand that the location and noise were not what you had anticipated.
It’s wonderful to hear that you enjoyed our Listening Room and that you were still able to unwind and have an overall enjoyable stay despite the remaining work.
Thank you again for sharing your experience and for recognizing our team. We hope your next visit to Banff brings you back to Rimrock.
Warm regards,
Rimrock Banff Team
We’re sorry that the room you had originally reserved was not available upon arrival. We’re glad our team was able to provide you with a larger suite, though we understand that the location and noise were not what you had anticipated.
It’s wonderful to hear that you enjoyed our Listening Room and that you were still able to unwind and have an overall enjoyable stay despite the remaining work.
Thank you again for sharing your experience and for recognizing our team. We hope your next visit to Banff brings you back to Rimrock.
Warm regards,
Rimrock Banff Team
Cestující rodiny
Komentář přidán: 17. 8. 2026
Ubytován/a od srpen 2026
Beautiful hotel- no pool/whirl pool
Beautiful hotel- came here after a day of biking. Couldn’t wait to jump in the pool. Take a whirlpool. Lie in the sun. I had an hour and a half- it’s all under construction
NOTHING’. They did say they would take us to another hotel but I don’t have time!
NOTHING’. They did say they would take us to another hotel but I don’t have time!
Cestující rodiny
Komentář přidán: 11. 8. 2026
Ubytován/a od srpen 2026
**Worst venue service**
This place let us down big TIME! Kinda ruined my brother's wedding to be honest and pi**ed pretty much everyone off!
They paid so much for their special day and nothing was ready when we got there at the assigned time. The assigned seating wasn't set up, the signs weren't set up, the bride was handing out her own drink tickets, the speakers/music weren't set up. The worst part, charging people at the bar for things that were already paid for. You cut my brother, the groom, off at the private bar at 9:30pm when he wasn't even drunk. Just trying to enjoy a good time his special day.
Rimrock you owe my brother and his wife an apology, maybe even some money back for the sh*t show YOU caused.
Don't waste your money on this place for your special day people, go else where !!!! The disorganization for such a high-end place is incredible.
Signed the Madore's
They paid so much for their special day and nothing was ready when we got there at the assigned time. The assigned seating wasn't set up, the signs weren't set up, the bride was handing out her own drink tickets, the speakers/music weren't set up. The worst part, charging people at the bar for things that were already paid for. You cut my brother, the groom, off at the private bar at 9:30pm when he wasn't even drunk. Just trying to enjoy a good time his special day.
Rimrock you owe my brother and his wife an apology, maybe even some money back for the sh*t show YOU caused.
Don't waste your money on this place for your special day people, go else where !!!! The disorganization for such a high-end place is incredible.
Signed the Madore's
Reakce hotelu
Komentář přidán: 20. 8. 2026
Thank you for taking the time to share your feedback. We are sorry to hear that aspects of your brother’s celebration did not meet your expectations, particularly regarding the coordination and setup of the event.
As a luxury property, we take the safety, security, and wellbeing of everyone on our premises very seriously. This includes our in-house guests, event attendees, and our colleagues. When concerns arise regarding responsible alcohol service or the safety and wellbeing of those on property, our team has a responsibility to take appropriate action, even when that may be disappointing in the moment. Our decisions in these circumstances are made with the safety of our guests, attendees, and team members as our priority.
We understand the significance of a wedding celebration and regret that the evening did not unfold as anticipated. We appreciate you sharing your perspective with us.
Warm regards,
Rimrock Banff Team
As a luxury property, we take the safety, security, and wellbeing of everyone on our premises very seriously. This includes our in-house guests, event attendees, and our colleagues. When concerns arise regarding responsible alcohol service or the safety and wellbeing of those on property, our team has a responsibility to take appropriate action, even when that may be disappointing in the moment. Our decisions in these circumstances are made with the safety of our guests, attendees, and team members as our priority.
We understand the significance of a wedding celebration and regret that the evening did not unfold as anticipated. We appreciate you sharing your perspective with us.
Warm regards,
Rimrock Banff Team
Cestující rodiny
Komentář přidán: 10. 8. 2026
Ubytován/a od srpen 2026
Worst management and wedding service
⭐ 1 STAR — RIMROCK MANAGEMENT NEEDS TO ANSWER FOR THIS
Rimrock management should be absolutely ashamed of how my daughter’s wedding reception was handled.
This was not a minor service issue. This was not one employee having a bad night. This was a complete failure by the hotel to provide the experience we paid for and, more importantly, a complete failure to understand what a wedding reception is supposed to be.
We paid for the reception from 5:00 PM until 1:00 AM.
What we got was a night of frustration, embarrassment, unnecessary security involvement and guests who ultimately felt so uncomfortable that they left around 10:00 PM.
Three hours of a paid reception simply went unused because of the atmosphere created by the hotel.
Management needs to ask themselves how they allowed this to happen.
When our guests arrived, the reception room wasn’t even properly ready.
Tables weren’t set.
Name tags weren’t out.
There was no water on the tables.
The easel for the welcome sign wasn’t set up.
And the BRIDE HERSELF had to set up tables at her own wedding reception.
How can management possibly think that is acceptable?
The bride should have been celebrating with her new husband. Instead, she was doing the hotel’s job.
Then came the treatment of our guests.
The groom was refused alcohol because staff claimed he was drunk, despite the fact that he was sober.
Guests were accused of drinking and driving.
A mother who had not had alcohol in over a year went to her vehicle to pump breast milk and was followed by staff/security.
A guest carrying an approximately 2-inch pocket knife was somehow considered enough of a threat to involve security.
And throughout the evening, our guests felt like they were being watched.
Security was monitoring people at a wedding reception where everyone was simply trying to celebrate.
Staff repeatedly approached the mother of the bride telling her that people were being cut off because they were ordering doubles.
Again, nobody expected the hotel to allow irresponsible drinking. But there is a massive difference between responsible alcohol service and making an entire wedding party feel like they are under investigation.
This is where management completely lost the plot.
You were hosting a wedding.
Not a nightclub.
Not a criminal investigation.
Not a security operation.
A WEDDING.
These people were friends and family who had travelled to celebrate the bride and groom.
Instead of making them feel welcome, your staff made them feel watched, judged and unwelcome.
And the consequences were devastating.
THE BRIDE AND GROOM NEVER HAD THEIR FIRST DANCE.
THE BRIDE NEVER GOT HER FATHER-DAUGHTER DANCE.
Those are once-in-a-lifetime moments.
You cannot refund them.
You cannot reschedule them.
You cannot apologize and give them another chance.
They are gone forever.
And management needs to understand that.
You didn’t simply provide poor customer service. Your handling of this reception contributed to an environment where the celebration effectively fell apart.
People began leaving around 10:00 PM, even though the reception was paid for until 1:00 AM.
Imagine paying for a wedding reception until 1:00 AM and having your guests so uncomfortable that they’re gone by 10:00.
That should be an absolute embarrassment to management.
My daughter and her husband deserved to spend their wedding night surrounded by the people they love, dancing, laughing and celebrating their marriage.
Instead, they had to deal with hotel staff, security, accusations and a reception that never became the celebration it was supposed to be.
The bride even had to help set up the room herself.
Management failed this couple when they were supposed to be taking care of them.
And I want to be very clear:
This isn’t about wanting special treatment.
It’s about expecting the basic service that was paid for.
It’s about expecting a hotel that hosts weddings to actually be prepared for a wedding.
It’s about expecting guests to be treated respectfully.
And it’s about expecting management to understand that a wedding isn’t just another event on a calendar.
For the bride and groom, this was their wedding day.
They only get one.
Rimrock management should be asking themselves:
How did a wedding we were paid to host until 1:00 AM end with guests leaving at 10:00 PM?
How did the bride end up setting up her own reception?
Why did the groom get accused of being intoxicated when he wasn’t?
Why were guests accused of drinking and driving?
Why was a mother pumping breast milk followed to her vehicle?
Why was security making guests feel uncomfortable at a wedding?
And most importantly:
Why did the bride and groom leave their own wedding reception without ever having their first dance?
Those are questions management needs to answer.
An apology after the fact won’t give my daughter her first dance back.
It won’t give her father back the dance he never got.
It won’t give the bride and groom back the hours they lost with their friends and family.
And it certainly won’t erase the memory of how their wedding reception was handled.
Rimrock management: you had one job.
Take care of the couple and their guests while they celebrated one of the most important days of their lives.
You failed.
And our family will never forget it.
I would strongly advise anyone considering the Rimrock for a wedding to think very carefully before handing them one of the most important nights of your life.
Because if this is how management handles a wedding reception, I would not trust them with mine.
Rimrock management should be absolutely ashamed of how my daughter’s wedding reception was handled.
This was not a minor service issue. This was not one employee having a bad night. This was a complete failure by the hotel to provide the experience we paid for and, more importantly, a complete failure to understand what a wedding reception is supposed to be.
We paid for the reception from 5:00 PM until 1:00 AM.
What we got was a night of frustration, embarrassment, unnecessary security involvement and guests who ultimately felt so uncomfortable that they left around 10:00 PM.
Three hours of a paid reception simply went unused because of the atmosphere created by the hotel.
Management needs to ask themselves how they allowed this to happen.
When our guests arrived, the reception room wasn’t even properly ready.
Tables weren’t set.
Name tags weren’t out.
There was no water on the tables.
The easel for the welcome sign wasn’t set up.
And the BRIDE HERSELF had to set up tables at her own wedding reception.
How can management possibly think that is acceptable?
The bride should have been celebrating with her new husband. Instead, she was doing the hotel’s job.
Then came the treatment of our guests.
The groom was refused alcohol because staff claimed he was drunk, despite the fact that he was sober.
Guests were accused of drinking and driving.
A mother who had not had alcohol in over a year went to her vehicle to pump breast milk and was followed by staff/security.
A guest carrying an approximately 2-inch pocket knife was somehow considered enough of a threat to involve security.
And throughout the evening, our guests felt like they were being watched.
Security was monitoring people at a wedding reception where everyone was simply trying to celebrate.
Staff repeatedly approached the mother of the bride telling her that people were being cut off because they were ordering doubles.
Again, nobody expected the hotel to allow irresponsible drinking. But there is a massive difference between responsible alcohol service and making an entire wedding party feel like they are under investigation.
This is where management completely lost the plot.
You were hosting a wedding.
Not a nightclub.
Not a criminal investigation.
Not a security operation.
A WEDDING.
These people were friends and family who had travelled to celebrate the bride and groom.
Instead of making them feel welcome, your staff made them feel watched, judged and unwelcome.
And the consequences were devastating.
THE BRIDE AND GROOM NEVER HAD THEIR FIRST DANCE.
THE BRIDE NEVER GOT HER FATHER-DAUGHTER DANCE.
Those are once-in-a-lifetime moments.
You cannot refund them.
You cannot reschedule them.
You cannot apologize and give them another chance.
They are gone forever.
And management needs to understand that.
You didn’t simply provide poor customer service. Your handling of this reception contributed to an environment where the celebration effectively fell apart.
People began leaving around 10:00 PM, even though the reception was paid for until 1:00 AM.
Imagine paying for a wedding reception until 1:00 AM and having your guests so uncomfortable that they’re gone by 10:00.
That should be an absolute embarrassment to management.
My daughter and her husband deserved to spend their wedding night surrounded by the people they love, dancing, laughing and celebrating their marriage.
Instead, they had to deal with hotel staff, security, accusations and a reception that never became the celebration it was supposed to be.
The bride even had to help set up the room herself.
Management failed this couple when they were supposed to be taking care of them.
And I want to be very clear:
This isn’t about wanting special treatment.
It’s about expecting the basic service that was paid for.
It’s about expecting a hotel that hosts weddings to actually be prepared for a wedding.
It’s about expecting guests to be treated respectfully.
And it’s about expecting management to understand that a wedding isn’t just another event on a calendar.
For the bride and groom, this was their wedding day.
They only get one.
Rimrock management should be asking themselves:
How did a wedding we were paid to host until 1:00 AM end with guests leaving at 10:00 PM?
How did the bride end up setting up her own reception?
Why did the groom get accused of being intoxicated when he wasn’t?
Why were guests accused of drinking and driving?
Why was a mother pumping breast milk followed to her vehicle?
Why was security making guests feel uncomfortable at a wedding?
And most importantly:
Why did the bride and groom leave their own wedding reception without ever having their first dance?
Those are questions management needs to answer.
An apology after the fact won’t give my daughter her first dance back.
It won’t give her father back the dance he never got.
It won’t give the bride and groom back the hours they lost with their friends and family.
And it certainly won’t erase the memory of how their wedding reception was handled.
Rimrock management: you had one job.
Take care of the couple and their guests while they celebrated one of the most important days of their lives.
You failed.
And our family will never forget it.
I would strongly advise anyone considering the Rimrock for a wedding to think very carefully before handing them one of the most important nights of your life.
Because if this is how management handles a wedding reception, I would not trust them with mine.
Reakce hotelu
Komentář přidán: 20. 8. 2026
Thank you for taking the time to share your feedback. We are sorry to hear that aspects of your brother’s celebration did not meet your expectations, particularly regarding the coordination and setup of the event.
As a luxury property, we take the safety, security, and wellbeing of everyone on our premises very seriously. This includes our in-house guests, event attendees, and our colleagues. When concerns arise regarding responsible alcohol service or the safety and wellbeing of those on property, our team has a responsibility to take appropriate action, even when that may be disappointing in the moment. Our decisions in these circumstances are made with the safety of our guests, attendees, and team members as our priority.
We understand the significance of a wedding celebration and regret that the evening did not unfold as anticipated. We appreciate you sharing your perspective with us.
Warm regards,
Rimrock Banff Team
As a luxury property, we take the safety, security, and wellbeing of everyone on our premises very seriously. This includes our in-house guests, event attendees, and our colleagues. When concerns arise regarding responsible alcohol service or the safety and wellbeing of those on property, our team has a responsibility to take appropriate action, even when that may be disappointing in the moment. Our decisions in these circumstances are made with the safety of our guests, attendees, and team members as our priority.
We understand the significance of a wedding celebration and regret that the evening did not unfold as anticipated. We appreciate you sharing your perspective with us.
Warm regards,
Rimrock Banff Team
Pár
US
Komentář přidán: 10. 8. 2026
Ubytován/a od srpen 2026
Needs to lock down details after renovation and improved service
This hotel reopened too early after renovations and unfortunately suffered from several little nagging details that showed it wasn't quite ready for guests.
Let me first say that Patrick at the front desk was fantastic. Unfortunately, his performance was balanced out by the horrid attitude of Charlotte, an alleged manager whom we encountered on our first evening at the property and set a negative tone for the entire rest of the stay.
Multiple people in our group had issues with their rooms, including one who was given a room that was already occupied, which he discovered to his great surprise when he entered the room. Others (including us) received dirty rooms, including our bathroom which had a dead bug in it that lingered even after the room was "cleaned" following our first night.
There is no doubting the great view and tremendous location of this property. Free usage of the bus service to get downtown is another nice perk. But the numerous details that were lacking (irons are mentioned as being in every room, but when we called and asked for one we were treated as if we were asking for a great favor) and customer service that occasionally struggled are too much for it to overcome.
Let me first say that Patrick at the front desk was fantastic. Unfortunately, his performance was balanced out by the horrid attitude of Charlotte, an alleged manager whom we encountered on our first evening at the property and set a negative tone for the entire rest of the stay.
Multiple people in our group had issues with their rooms, including one who was given a room that was already occupied, which he discovered to his great surprise when he entered the room. Others (including us) received dirty rooms, including our bathroom which had a dead bug in it that lingered even after the room was "cleaned" following our first night.
There is no doubting the great view and tremendous location of this property. Free usage of the bus service to get downtown is another nice perk. But the numerous details that were lacking (irons are mentioned as being in every room, but when we called and asked for one we were treated as if we were asking for a great favor) and customer service that occasionally struggled are too much for it to overcome.
Reakce hotelu
Komentář přidán: 13. 8. 2026
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our exceptional location and mountain views, as well as the convenience of the complimentary bus service.
We’re truly sorry that several aspects of your stay fell short, particularly the room readiness and cleanliness issues you encountered. These are not the standards we strive to uphold, and we understand how disappointing it must have been to experience these oversights, especially within your group. We also regret that your interactions with our team did not consistently reflect the warm and attentive service we aim to provide.
We’re grateful for your kind recognition of Patrick and will be sure to share your comments with him. Your feedback is valuable as we continue to refine our operations and ensure the details are right for every guest.
We hope to have the opportunity to welcome you back for a stay that better reflects the experience we strive to provide.
Warm regards,
Rimrock Banff Team
We’re truly sorry that several aspects of your stay fell short, particularly the room readiness and cleanliness issues you encountered. These are not the standards we strive to uphold, and we understand how disappointing it must have been to experience these oversights, especially within your group. We also regret that your interactions with our team did not consistently reflect the warm and attentive service we aim to provide.
We’re grateful for your kind recognition of Patrick and will be sure to share your comments with him. Your feedback is valuable as we continue to refine our operations and ensure the details are right for every guest.
We hope to have the opportunity to welcome you back for a stay that better reflects the experience we strive to provide.
Warm regards,
Rimrock Banff Team
Vynikající lokalita
300 Mountain Avenue, P.O. Box 1110, Banff, T1L 1J2, Kanada|3,06 km z centra města
Příjezd a odjezd
Příjezd od:
16:00
Odjezd před:
11:00
Užitečné informace
Domácí mazlíčci povoleni za příplatek
Přistýlky jsou k dispozici zdarma, podle velikosti pokoje.
Rimrock Banff, Emblems Collection: Často kladené otázky
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