Punta Islita, Autograph Collection
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Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
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Více o hotelu Punta Islita, Autograph Collection
Punta Islita, Autograph Collection
Nestled within the densely wooded hills of the Guanacaste province, the hotel provides an ideal point of departure for those wishing to explore the tropical greenery and exotic animal life of the area.||Renovated in 2003 and affording a good location, the hotel comprises a total of 32 rooms. Highlights of the hotel are the bar and a restaurant with a non-smoking area offering delicious cuisine. Additionally room and laundry services are available. Those arriving by car may make use of the car park and the garage.||The rooms all come with an en suite bathroom with hairdryer. Additional fittings include a minibar/ fridge, a hire safe and air conditioning. From the balcony guests are able to enjoy fantastic views.||There is a swimming pool in the pleasantly designed hotel grounds. Guests may also enjoy a work-out in the gym.
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Cestující rodiny
Komentář přidán: 10. 5. 2025
Ubytován/a od duben 2025
Phenomenal time for our family
Had a fabulous vacation week there with my family (kids 10, 10 and 12) in April 2025. We relaxed, swam in the ocean (often few to no other families on the beach), boogie boarded, hung out in the pools, went zip lining, enjoyed observing macaws, howler monkeys, iguanas, coati, went on an interesting garden tour with a fabulous multi-course garden meal, dined on the beach, loved every second. Rent a golf cart, especially if you stay high up on the hill in the larger villas like we did. Would go again in a heartbeat. Service was impeccable. Grounds are stunning. It was VERY hot -- 90s. Flew to Liberia, east 3 hour drive, mostly paved.
Individuální cestující
Komentář přidán: 14. 11. 2025
Ubytován/a od listopad 2025
Never gotten so sick in my entire life!
Was greeted at the gate at bottom of the hill with very rude employee's. Then once I got escorted up by a much nicer employee, he told me the rooms were $800 pr night. I told him that's crazy. I was about to leave and head back home to Jac'o but it was 4 pm and had been traveling on motorcycle for 3 days and need a simple room and some food. We agreed on 1 night only at $325 as they did not seem to want me there. Seems once I was off the bike, showered and in clean clothes I was treated with much more respect. Met Kevin Kline at the bar/restaurant while chatting with the bar tender about his 2 motorcycles that did not run. I had a few drinks and was offered some Shrimp Alfredo. It was not bad. Next day met with bartender and fixed his 2 motorcycles at his home. The entire family was elated as the bikes were the only transportation they had. Later that day after checking out the area I met with bartender to do some surfing. He was a good guy. Later that night I was at the same bar, same bar tender and it was near 11 pm. He said he could probably get me the same Shrimp pasta as last night but kitchen was closed. Someone from the kitchen brought out the food. I ate it had a cpl more drinks before I headed to my room and pool over looking the ocean from a distance. Was in bed about 12:30. Woke up at 3 am sicker than I have ever been. I literally laid in the shower for almost 30 hrs puking and things coming out of both ends. All the while asking for medical help or a pharmacy. They tried to throw me out after 2nd day while I was still butt naked laying in shower sick as can be and told them I can't believe you have no medical available or even on site and that I was not leaving until I was able to stand and ride home. 3 people standing over me while im puking telling me I have to leave. It was horrible. I did not leave because I was not able to drive or ride I was so sick. The 3rd day was Sunday morning and I told them either get me help or meds so I can leave. If not leave me alone! Around noon, they gave me a written address to a pharmacy I think about 7-8 miles away in a near by little town. Rode my bike sick as a dog to the pharmacy which was very difficult to find, which they knew was closed. I found a little smoothie shack in town and got a smoothie, made a cpl calls home to Jaco' then decided to try ride home. Took a week to feel better then struggled for yrs with health issues and after 34 dr's find out I got a really bad parasitic worm/fluke infection from the shrimp it was the most brutal thing I have ever been through in my life. Un clean, un sanitary, rude employee's way over priced and out of date facility. They love the money but dislike people they think are not native. Never again!
Pár
Komentář přidán: 8. 3. 2025
Ubytován/a od březen 2025
3 Star at Best-Better Options in Costa Rica
The area is fantastic and pura vida but disappointing stay and it really could've and should've been better. The rooms need a major renovation and upgrade especially for this price point. I'm surprised Marriott considers this an "Autograph" property because it doesn't meet the standard especially since you expect everything to be in good working order.
Let's start with the good: this property is in a stunning location with very nice vistas, pools, beach club and restaurants to enjoy all the nature has to offer. Because it's remote would advise getting transportation to/from airport if not renting a car.
Love the focus on the environment with water bottle refilling station and natural materials throughout the resort with little use of plastic and other wasteful products.
Alma Restaurant-serves breakfast and dinner. The food is good, fresh and reasonably priced with variety of beverages, appetizers, entrees and dessert.
Aura Restaurant-perfect for lunch by the Pacific Ocean or snacks in addition to
juices, healthy drinks and cocktails.
Pools-very nice with easy access to showers, plenty of lounge chairs and a bar area.
Shuttle-friendly drivers who will take you to the tiny "town" next door, down to the beach area or other sites anytime you want to go. They will also pick you up.
The bad:
The room. The bathroom was on par with a Motel 6 with chipped, faded tile, ancient faucet and showerhead with very little water pressure. The bed mattress was lumpy and the sofa also worn and uncomfortable. The door to our room broke and took an hour before maintenance guy could get access thru the bathroom window. The outside jacuzzi started gushing water onto the patio and maintenance guy saw it and never returned, it wound up having very little water so unusable. In room fridge didnt keep anything cold.
Alma Restaurant-Highly inconsistent service , had some very friendly servers (Francisco, Diego, and Gerard) and some downright surly ones ("ready to order?! Room number?!" ) Be prepared to wait a long time for your food. drinks, and check with the exception of Aura Restaurant. Even though the most crowded was 10 tables max, breakfast always took 90 minutes. Dinner service also slow. The menu doesnt change so suggest going off property for some meals.
Housekeeping-left dirty dishes and didn't leave clean glasses or water
Front desk-friendly but not pro-active or solution oriented. There was a planned power outage that kept us out of our room from 8am-430pm with nowhere to be but outside without power. I understand that's not in the resort's control but they should've done something (even a room credit) since for 8.5 hours unable to use the room that was paid for. Also should've been warned at check in (not the night before) about the planned outage.
Overall, with power outage, broken room door, malfunctioning jacuzzi and bathroom/room in need of major renovations, this was all something I've never experienced at a 4 or 5 star property and it's not so much the problems themselves but how they were handled. Or more accurately not handled since the staff was indifferent.
The location is great but you will be disappointed if you get one of the "old" rooms.
Much better choices
Let's start with the good: this property is in a stunning location with very nice vistas, pools, beach club and restaurants to enjoy all the nature has to offer. Because it's remote would advise getting transportation to/from airport if not renting a car.
Love the focus on the environment with water bottle refilling station and natural materials throughout the resort with little use of plastic and other wasteful products.
Alma Restaurant-serves breakfast and dinner. The food is good, fresh and reasonably priced with variety of beverages, appetizers, entrees and dessert.
Aura Restaurant-perfect for lunch by the Pacific Ocean or snacks in addition to
juices, healthy drinks and cocktails.
Pools-very nice with easy access to showers, plenty of lounge chairs and a bar area.
Shuttle-friendly drivers who will take you to the tiny "town" next door, down to the beach area or other sites anytime you want to go. They will also pick you up.
The bad:
The room. The bathroom was on par with a Motel 6 with chipped, faded tile, ancient faucet and showerhead with very little water pressure. The bed mattress was lumpy and the sofa also worn and uncomfortable. The door to our room broke and took an hour before maintenance guy could get access thru the bathroom window. The outside jacuzzi started gushing water onto the patio and maintenance guy saw it and never returned, it wound up having very little water so unusable. In room fridge didnt keep anything cold.
Alma Restaurant-Highly inconsistent service , had some very friendly servers (Francisco, Diego, and Gerard) and some downright surly ones ("ready to order?! Room number?!" ) Be prepared to wait a long time for your food. drinks, and check with the exception of Aura Restaurant. Even though the most crowded was 10 tables max, breakfast always took 90 minutes. Dinner service also slow. The menu doesnt change so suggest going off property for some meals.
Housekeeping-left dirty dishes and didn't leave clean glasses or water
Front desk-friendly but not pro-active or solution oriented. There was a planned power outage that kept us out of our room from 8am-430pm with nowhere to be but outside without power. I understand that's not in the resort's control but they should've done something (even a room credit) since for 8.5 hours unable to use the room that was paid for. Also should've been warned at check in (not the night before) about the planned outage.
Overall, with power outage, broken room door, malfunctioning jacuzzi and bathroom/room in need of major renovations, this was all something I've never experienced at a 4 or 5 star property and it's not so much the problems themselves but how they were handled. Or more accurately not handled since the staff was indifferent.
The location is great but you will be disappointed if you get one of the "old" rooms.
Much better choices
Cestující rodiny
Komentář přidán: 23. 3. 2025
Ubytován/a od březen 2025
Hidden gem
We came here as a family of 4 (2 kids ages 8 and 10). My husband has Bonvoy lifetime titanium elite status so we usually stay in Bonvoy when we can. This place was amazing. Overall our stay was relaxing, fun, and gave us the feeling of wanting to come back. I would have given it 5 stars as my only complaints were the slow flush toilets and the place could use some updates as it being advertised a 5 star resort. But this is an eco friendly fly resort with sensitive plumbing so it makes sense. Some of the rooms and lobby restroom need update as well. I just expected more update upkeeps being a 5 star resort. Service from the staff are 5 stars!
SERVICE:
All the waiter staff were great. Everyone remembered my daughter’s tree nut allergy. It’s such a small resort, they really get to remember your name and always greeted you with a smile. Joe was our go to guy for activities and any issues that arose. He was so quick to respond and was our girls hero of the trip! He is the absolute best! Get whatsapp downloaded on your phone bc that is the main way to communicate to the hotel/staff and they get back to you quickly. It was my daughter’s birthday and we just asked Joe to provide a candle for her. I was just going to grab a dessert from the buffet to sing for her. They baked her an amazing cake, candle, and had the DJ play happy birthday for her. They truly went above and beyond, you can’t beat the service here. Truly amazing people!!
ADVENTURE:
They provide so many activities in this resort. You will never be bored and everything is so close. Don’t miss the garden tour, it’s free and I learned so much! I’m not a garden/plant person and the kids and I learned so much about gardening and the amazing ways the resort helps the environment with the food waste. It was truly a different new experience, my kids helped pick fruits from the garden which they loved. We added the farm to table lunch which was awesome. You have lunch at the same garden and they describe how the pick and make the items, everything was delicious. And my kids got to eat some of the tomatoes they picked. The adventure staff were friendly, we did zip lining and monkey quest thru the resort. Zip lining was great for beginners. And I liked how there were escape routes at each zip line in case a little one backs out. Our monkey quest guy really went out of his way to make sure we saw monkeys and thankfully he was successful! We did horseback riding out of the resort but it was right next door and so convenient. You can skip the macaw recovery tour, you see macaws here at the resort all the time so no need to pay unless you want to learn more about them.
FOOD:
Food at the resort was amazing! Alma restaurant had the best breakfast and dinner. Aura beach club is the only place open for lunch. All superb! Dinner you have Alma restaurant or the resort beach theme. The kids LOVED seeing hermit crabs come out at night when we did the beach theme dinners. If you ever get tired of resort food, you can easily walk/shuttle/drive to the nearby restaurants in town. Don Ramiro was amazing, family run and the owner is so nice and friendly! Loved the vibe there so much. You do need reservations but may get lucky if they aren’t busy. Kimbute also had a good vibe and great food close by.
ROOMS:
This is where they can improve significantly. We originally booked the 3 bedroom Bouganvilla. We added a night last minute the first day since it’s such a long travel day. So we got a random 1 bedroom with our own small plunge pool overlooking the beach. It sounds amazing but the room was so outdated. AC was dripping down on the couch my kids were suppose to sleep in, water leaking from the toilet pipes, and shower water pressure was so low. If this resort did not advertise being a 5 star, I would not be so shocked. But it claims to be 5 star and that room was not 5 star. I would be very upset if I had to stay there the entire stay. We complained to the staff that we were not happy and maintenance to that room needed to be done before letting another guest check in that room. The staff quickly responded and apologized. They made it right by giving us a cabana on the beach and golf cart for free. The 3 bedroom Bouganvilla with infinity plunge pool was a dream! Only minor change I wish would be made is if the bathroom tiles and fixtures would be more updated. But overall that villa was perfect, absolutely made the drive from Liberia airport worth it! I never had issues with power outages, AC, or housekeeping as previous reviews have stated. This location is so amazing because you’re in the middle of the rainforest. You wake-up and see monkeys in the trees and macaws flying around your backyard. A dream!!
POOL/BEACH:
There are 2 pools here. One by the beach for kids, infinity pool by the restaurant adults only. The 2 days (out of 7) the kids pool was closed due to chemical issues. Thankfully we had our own pool in our villa so it was not an issue, but if you did not I would imagine you would be upset. I did see kids at the infinity pool so I’m assuming they allowed kids to swim there when the kids pool was closed (I hope lol). This place was perfect pool chair wise bc it’s such a small resort you did not have to fight for chairs. I saw empty chairs nearly all day at the infinity pool and beach! What a relief! The beach was warm and black sand. Gorgeous!
SPA:
My massage was amazing! Reasonable priced! Only amenity was a plunge pool so don’t expect a steam room/sauna. But the massage price matched perfectly what was offered and the massage was perfect. The treatment room was also so nice.
MISC:
Prepare for a long trip from Liberia airport. We rented a car but it was not really needed. The resort shuttle takes you everywhere fast (to the beach and restaurants in town). They also provide airport transportation. And the 6 mile dirt road is just as reviews state, very bumpy! It’s a far drive but worth the wait!
SERVICE:
All the waiter staff were great. Everyone remembered my daughter’s tree nut allergy. It’s such a small resort, they really get to remember your name and always greeted you with a smile. Joe was our go to guy for activities and any issues that arose. He was so quick to respond and was our girls hero of the trip! He is the absolute best! Get whatsapp downloaded on your phone bc that is the main way to communicate to the hotel/staff and they get back to you quickly. It was my daughter’s birthday and we just asked Joe to provide a candle for her. I was just going to grab a dessert from the buffet to sing for her. They baked her an amazing cake, candle, and had the DJ play happy birthday for her. They truly went above and beyond, you can’t beat the service here. Truly amazing people!!
ADVENTURE:
They provide so many activities in this resort. You will never be bored and everything is so close. Don’t miss the garden tour, it’s free and I learned so much! I’m not a garden/plant person and the kids and I learned so much about gardening and the amazing ways the resort helps the environment with the food waste. It was truly a different new experience, my kids helped pick fruits from the garden which they loved. We added the farm to table lunch which was awesome. You have lunch at the same garden and they describe how the pick and make the items, everything was delicious. And my kids got to eat some of the tomatoes they picked. The adventure staff were friendly, we did zip lining and monkey quest thru the resort. Zip lining was great for beginners. And I liked how there were escape routes at each zip line in case a little one backs out. Our monkey quest guy really went out of his way to make sure we saw monkeys and thankfully he was successful! We did horseback riding out of the resort but it was right next door and so convenient. You can skip the macaw recovery tour, you see macaws here at the resort all the time so no need to pay unless you want to learn more about them.
FOOD:
Food at the resort was amazing! Alma restaurant had the best breakfast and dinner. Aura beach club is the only place open for lunch. All superb! Dinner you have Alma restaurant or the resort beach theme. The kids LOVED seeing hermit crabs come out at night when we did the beach theme dinners. If you ever get tired of resort food, you can easily walk/shuttle/drive to the nearby restaurants in town. Don Ramiro was amazing, family run and the owner is so nice and friendly! Loved the vibe there so much. You do need reservations but may get lucky if they aren’t busy. Kimbute also had a good vibe and great food close by.
ROOMS:
This is where they can improve significantly. We originally booked the 3 bedroom Bouganvilla. We added a night last minute the first day since it’s such a long travel day. So we got a random 1 bedroom with our own small plunge pool overlooking the beach. It sounds amazing but the room was so outdated. AC was dripping down on the couch my kids were suppose to sleep in, water leaking from the toilet pipes, and shower water pressure was so low. If this resort did not advertise being a 5 star, I would not be so shocked. But it claims to be 5 star and that room was not 5 star. I would be very upset if I had to stay there the entire stay. We complained to the staff that we were not happy and maintenance to that room needed to be done before letting another guest check in that room. The staff quickly responded and apologized. They made it right by giving us a cabana on the beach and golf cart for free. The 3 bedroom Bouganvilla with infinity plunge pool was a dream! Only minor change I wish would be made is if the bathroom tiles and fixtures would be more updated. But overall that villa was perfect, absolutely made the drive from Liberia airport worth it! I never had issues with power outages, AC, or housekeeping as previous reviews have stated. This location is so amazing because you’re in the middle of the rainforest. You wake-up and see monkeys in the trees and macaws flying around your backyard. A dream!!
POOL/BEACH:
There are 2 pools here. One by the beach for kids, infinity pool by the restaurant adults only. The 2 days (out of 7) the kids pool was closed due to chemical issues. Thankfully we had our own pool in our villa so it was not an issue, but if you did not I would imagine you would be upset. I did see kids at the infinity pool so I’m assuming they allowed kids to swim there when the kids pool was closed (I hope lol). This place was perfect pool chair wise bc it’s such a small resort you did not have to fight for chairs. I saw empty chairs nearly all day at the infinity pool and beach! What a relief! The beach was warm and black sand. Gorgeous!
SPA:
My massage was amazing! Reasonable priced! Only amenity was a plunge pool so don’t expect a steam room/sauna. But the massage price matched perfectly what was offered and the massage was perfect. The treatment room was also so nice.
MISC:
Prepare for a long trip from Liberia airport. We rented a car but it was not really needed. The resort shuttle takes you everywhere fast (to the beach and restaurants in town). They also provide airport transportation. And the 6 mile dirt road is just as reviews state, very bumpy! It’s a far drive but worth the wait!
Pár
Komentář přidán: 25. 1. 2025
Ubytován/a od leden 2025
Bad hotel
It is one of the worst hotels we have stayed at. The structure is outdated, the room (partial ocean view) was dark, furnished with old furniture, the sofa and outdoor deckchairs were full of stains. Bad service, the staff is arrogant and unhelpful. The main pool is dirty and full of sediment. I attach the photos of the room.
Price $700 a night!
To be avoided
Price $700 a night!
To be avoided
Reakce hotelu
Komentář přidán: 3. 2. 2025
We are truly sorry to hear that your stay was disappointing. This is not the experience we want for our guests, and we sincerely regret that we did not meet your expectations. Your feedback is invaluable, and we take it very seriously.
We deeply apologize for any discomfort caused by the condition of the room, the service, and the overall experience. Please know that we will be reviewing these concerns with our team to ensure improvements are made.
We genuinely appreciate you sharing your experience, and if there is anything we can do to make things right, please do not hesitate to reach out.
We deeply apologize for any discomfort caused by the condition of the room, the service, and the overall experience. Please know that we will be reviewing these concerns with our team to ensure improvements are made.
We genuinely appreciate you sharing your experience, and if there is anything we can do to make things right, please do not hesitate to reach out.
Vynikající lokalita
160, Guanacaste Province, Punta Islita, 50906, Kostarika|3,4 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
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Punta Islita, Autograph Collection: Často kladené otázky
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