Birkin International Hotel
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Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 12:00 |
Vybavení
Wi-Fi
Parkování
Klimatizace
Bazén
Fitcentrum
Lázně
Více o hotelu Birkin International Hotel
Birkin International Hotel
Birkin International Hotel se nachází v destinaci Melaka a poskytuje ubytování s venkovním bazénem, neplaceným soukromým parkovištěm, fitness centrem a zahradou. Muzeum Baba & Nyonya Heritage je 8,3 km daleko.
Hodnocení na 
Pár
Komentář přidán: 3. 7. 2026
Ubytován/a od červen 2026
The best honeymoon stay
I'm up to je in the lobby at the welcome with affection by En. Shahrizal. Very service A+++ ready please assist to register at reception. He also brought me viewing at this hotel. Although I never recognized En. Shahrizal but he serves me like he's known me for a long time. Very brilliant.
The reception was welcomed by FOA Aisha with a smile and friendly service. He also talked to me and made me more comfortable and excited to stay at this hotel. The check-in process is also very smooth and appropriate. The service is very tiptoppp
As soon as I entered the room I was very surprised by the very spacious, beautiful, clean and furnished room. Really proud for the housekeeping. View is also very beautiful in beautiful eyes in the heart
After a few minutes I rested in the room, I received a call from the reception to ask if I was comfortable with that room, of course I am. That's where I knew that the FO service at this hotel wasn't unusual as it was called Birkin International.
I can't get a piece of cake that says "happy honeymoon" that was delivered by Norain that day. The cake is very sweet and sweet. Thank you for Norain. You are the best.
Finished the night at this hotel, I had breakfast downstairs and all the food I tried was actually overall all very delicious but the stomach was very full. When check out, I was greeted by Afiq for luggage down. Very good service from her was also a speaker. I was assisted by Afiq until arriving on the train. The check out process is also very smooth. Last but not least, I really liked the stay at this hotel very recommended and very honored all the excellent service
The reception was welcomed by FOA Aisha with a smile and friendly service. He also talked to me and made me more comfortable and excited to stay at this hotel. The check-in process is also very smooth and appropriate. The service is very tiptoppp
As soon as I entered the room I was very surprised by the very spacious, beautiful, clean and furnished room. Really proud for the housekeeping. View is also very beautiful in beautiful eyes in the heart
After a few minutes I rested in the room, I received a call from the reception to ask if I was comfortable with that room, of course I am. That's where I knew that the FO service at this hotel wasn't unusual as it was called Birkin International.
I can't get a piece of cake that says "happy honeymoon" that was delivered by Norain that day. The cake is very sweet and sweet. Thank you for Norain. You are the best.
Finished the night at this hotel, I had breakfast downstairs and all the food I tried was actually overall all very delicious but the stomach was very full. When check out, I was greeted by Afiq for luggage down. Very good service from her was also a speaker. I was assisted by Afiq until arriving on the train. The check out process is also very smooth. Last but not least, I really liked the stay at this hotel very recommended and very honored all the excellent service
Reakce hotelu
Komentář přidán: 10. 7. 2026
Kepada Connector50908577141,
Terima kasih kerana meluangkan masa untuk memberikan ulasan yang sangat positif tentang pengalaman menginap anda di Birkin International Hotel. Kami amat gembira mendengar bahawa anda menerima layanan mesra dan profesional dari pasukan kami, termasuk En. Shahrizal, FOA Aisha,Norain dan Afiq. Ulasan anda mengenai bilik yang luas dan bersih serta pemandangan yang menakjubkan sangat dihargai. Kami berusaha untuk memastikan setiap tetamu merasa selesa dan teruja semasa menginap.
Kepuasan anda berkaitan dengan proses pendaftaran dan daftar keluar yang lancar juga menjadi perhatian kami, dan kami berterima kasih atas pengiktirafan tersebut. Kami sentiasa berusaha untuk memberikan pengalaman yang terbaik untuk semua tetamu kami. Kami berharap dapat menyambut anda kembali untuk pengalaman yang sama atau lebih baik pada masa akan datang.
Selamat tinggal dan salam hormat,
Birkin International Hotel
Terima kasih kerana meluangkan masa untuk memberikan ulasan yang sangat positif tentang pengalaman menginap anda di Birkin International Hotel. Kami amat gembira mendengar bahawa anda menerima layanan mesra dan profesional dari pasukan kami, termasuk En. Shahrizal, FOA Aisha,Norain dan Afiq. Ulasan anda mengenai bilik yang luas dan bersih serta pemandangan yang menakjubkan sangat dihargai. Kami berusaha untuk memastikan setiap tetamu merasa selesa dan teruja semasa menginap.
Kepuasan anda berkaitan dengan proses pendaftaran dan daftar keluar yang lancar juga menjadi perhatian kami, dan kami berterima kasih atas pengiktirafan tersebut. Kami sentiasa berusaha untuk memberikan pengalaman yang terbaik untuk semua tetamu kami. Kami berharap dapat menyambut anda kembali untuk pengalaman yang sama atau lebih baik pada masa akan datang.
Selamat tinggal dan salam hormat,
Birkin International Hotel
Cestující ve skupině
Komentář přidán: 30. 6. 2026
Ubytován/a od květen 2026
No refund, no compensation and not even a basic courtesy update, AFTER 1 MONTH!
I am extremely disappointed with my experience at Birkin International Hotel Melaka and the complete lack of follow-up afterwards.
I had a confirmed reservation for 30 May 2026. Upon arriving at approximately 9pm I was shocked to find the hotel lobby in total chaos. There was an exceptionally long queue and I witnessed guests who had reportedly arrived as early as 3pm still waiting for rooms to become available
.
Despite holding a confirmed reservation, there was no certainty as to when I would be able to receive a room. After observing the situation and realising that there was no clear resolution in sight, I decided that remaining at the property was not an option.
The front desk arranged for me to sign a form confirming that my non-refundable reservation would be fully refunded due to the circumstances. Since accommodation throughout Melaka, Johor Bahru and Port Dickson was largely sold out because of the Vesak Day long weekend, I was forced to make immediate alternative arrangements and book a hotel in Kuala Lumpur instead. This resulted in significant inconvenience, stress and additional travel.
The next day, on 31 May, I sent an email to follow up regarding the refund and compensation for the disruption caused.
On 3 June, I finally received a reply. Unfortunately, it appeared to be nothing more than a generic copy-and-paste template. There was not even a staff member's name on the email. I was asked to provide my booking confirmation and bank account details for the refund and compensation transfer, which I promptly supplied on the same day.
I was informed that, once verified, the Finance Department would require 7 – 14 working days to process the bank transfer and that I would be notified accordingly. Based on the timeline provided by the hotel, I reasonably expected completion between 10 June and 17 June.
The promised update never came.
On 23 June, after hearing absolutely nothing from the hotel, I sent another email expressing my dissatisfaction and requesting an update. I clearly stated that if no response was received within the next three days, I would escalate the matter through public review platforms and social media.
The deadline passed.
Today is 1 July. More than a month has passed since the incident and nearly two weeks have passed since the hotel's own stated processing deadline. I have still received no refund, no compensation, and not even a basic courtesy update!
What disappoints me most is not only the operational failure of being unable to honour a confirmed reservation, but the complete absence of accountability afterwards. Mistakes can happen. Overbooking can happen. Operational failures can happen. However, ignoring affected guests for over a month after promising a refund is unacceptable.
For a property that markets itself as a 5-star luxury hotel, I expected significantly higher standards of customer service, professionalism and communication.
As of today, 1st July 2026, I am still waiting for the refund and compensation that were promised and proposed.
This experience has been an embarrassment for a property positioning itself as a luxury hotel and based on my experience, I cannot recommend Birkin International Hotel Melaka until they demonstrate greater accountability towards their guests.
I had a confirmed reservation for 30 May 2026. Upon arriving at approximately 9pm I was shocked to find the hotel lobby in total chaos. There was an exceptionally long queue and I witnessed guests who had reportedly arrived as early as 3pm still waiting for rooms to become available
.
Despite holding a confirmed reservation, there was no certainty as to when I would be able to receive a room. After observing the situation and realising that there was no clear resolution in sight, I decided that remaining at the property was not an option.
The front desk arranged for me to sign a form confirming that my non-refundable reservation would be fully refunded due to the circumstances. Since accommodation throughout Melaka, Johor Bahru and Port Dickson was largely sold out because of the Vesak Day long weekend, I was forced to make immediate alternative arrangements and book a hotel in Kuala Lumpur instead. This resulted in significant inconvenience, stress and additional travel.
The next day, on 31 May, I sent an email to follow up regarding the refund and compensation for the disruption caused.
On 3 June, I finally received a reply. Unfortunately, it appeared to be nothing more than a generic copy-and-paste template. There was not even a staff member's name on the email. I was asked to provide my booking confirmation and bank account details for the refund and compensation transfer, which I promptly supplied on the same day.
I was informed that, once verified, the Finance Department would require 7 – 14 working days to process the bank transfer and that I would be notified accordingly. Based on the timeline provided by the hotel, I reasonably expected completion between 10 June and 17 June.
The promised update never came.
On 23 June, after hearing absolutely nothing from the hotel, I sent another email expressing my dissatisfaction and requesting an update. I clearly stated that if no response was received within the next three days, I would escalate the matter through public review platforms and social media.
The deadline passed.
Today is 1 July. More than a month has passed since the incident and nearly two weeks have passed since the hotel's own stated processing deadline. I have still received no refund, no compensation, and not even a basic courtesy update!
What disappoints me most is not only the operational failure of being unable to honour a confirmed reservation, but the complete absence of accountability afterwards. Mistakes can happen. Overbooking can happen. Operational failures can happen. However, ignoring affected guests for over a month after promising a refund is unacceptable.
For a property that markets itself as a 5-star luxury hotel, I expected significantly higher standards of customer service, professionalism and communication.
As of today, 1st July 2026, I am still waiting for the refund and compensation that were promised and proposed.
This experience has been an embarrassment for a property positioning itself as a luxury hotel and based on my experience, I cannot recommend Birkin International Hotel Melaka until they demonstrate greater accountability towards their guests.
Reakce hotelu
Komentář přidán: 2. 7. 2026
Dear Blink123at4,
Thank you for sharing your feedback regarding your recent experience with us. I sincerely regret the distress and inconvenience you encountered during your stay and the subsequent follow-up regarding your refund.
It is indeed disheartening to learn that your arrival was met with significant operational challenges, and I understand how frustrating it must have been to be left without clear communication during this time. While we strive to provide seamless service, it is clear we fell short in this instance. I assure you that we take such matters seriously and are committed to improving our operational protocols.
Regarding your refund, I apologize for the delays and the lack of personal engagement in our correspondence. We aim to provide timely updates and responses, and it is regrettable that this was not your experience. Your feedback is invaluable, and we will review our processes to enhance our customer service standards moving forward.
Thank you for your understanding, and I hope you will consider giving us another opportunity to serve you better in the future.
Best regards,
Birkin International Hotel
Thank you for sharing your feedback regarding your recent experience with us. I sincerely regret the distress and inconvenience you encountered during your stay and the subsequent follow-up regarding your refund.
It is indeed disheartening to learn that your arrival was met with significant operational challenges, and I understand how frustrating it must have been to be left without clear communication during this time. While we strive to provide seamless service, it is clear we fell short in this instance. I assure you that we take such matters seriously and are committed to improving our operational protocols.
Regarding your refund, I apologize for the delays and the lack of personal engagement in our correspondence. We aim to provide timely updates and responses, and it is regrettable that this was not your experience. Your feedback is invaluable, and we will review our processes to enhance our customer service standards moving forward.
Thank you for your understanding, and I hope you will consider giving us another opportunity to serve you better in the future.
Best regards,
Birkin International Hotel
Cestující rodiny
Komentář přidán: 12. 7. 2026
Ubytován/a od červenec 2026
Overrated New Hotel, Passable But Far From True Luxury
I travel to Melaka at least once every 45 days on average, and I always stay at the DoubleTree. This time, I wanted to try something different. It was a toss-up between Courtyard and Birkin, and I ultimately chose Birkin because it was named the "2025 Best Luxury New Hotel." Unfortunately, the higher the expectations, the greater the disappointment. Overall, it falls short compared to the DoubleTree.
Location: A bit outside the city center, but very near to some fun parks, kids park.
Facilities: Fairly complete and decent.
Room Decor: The room was quite large with spacious space. It has a modern, minimalist, affordable-luxury style. I'd say everything looks nice simply because it's a new hotel, but it is a far cry from actual "luxury." You can tell management tried to skimp on costs while attempting to create a high-end vibe.
Cleanliness: Acceptable overall, though I noticed a few stains on the balcony and in the bathroom.
Sleep Quality: I liked that the bed was really large, but the pillows were uncomfortable. Even after asking the front desk for an extra "soft" pillow, it didn't help. I woke up two or three times during the night, so my sleep quality was poor.
Soundproofing: Acceptable at night as there was no noise. However, the soundproofing of the balcony door is lacking; I could hear kids shouting at the playground in the morning. Management might want to consider installing better soundproof doors for rooms/floors facing the playground.
Curtains: While they didn't block out 100% of the light, but still within an acceptable range.
Breakfast: The dining area not big enough with limited seating, so I had to queue for a bit. It’s obvious management tried to cram in as many tables and chairs as possible to fully utilize the space, making the aisles quite narrow. My biggest complaint, however, was the lack of food variety, and the taste was mediocre. In this aspect, it loses to the DoubleTree by a mile.
Another minor annoyance was the toilet paper—it is way too thin. The moment it touches a drop of water, it shreds and sticks to your skin.
Conclusion:
While it is passable overall, but personally, I will not be staying at this hotel again.
Location: A bit outside the city center, but very near to some fun parks, kids park.
Facilities: Fairly complete and decent.
Room Decor: The room was quite large with spacious space. It has a modern, minimalist, affordable-luxury style. I'd say everything looks nice simply because it's a new hotel, but it is a far cry from actual "luxury." You can tell management tried to skimp on costs while attempting to create a high-end vibe.
Cleanliness: Acceptable overall, though I noticed a few stains on the balcony and in the bathroom.
Sleep Quality: I liked that the bed was really large, but the pillows were uncomfortable. Even after asking the front desk for an extra "soft" pillow, it didn't help. I woke up two or three times during the night, so my sleep quality was poor.
Soundproofing: Acceptable at night as there was no noise. However, the soundproofing of the balcony door is lacking; I could hear kids shouting at the playground in the morning. Management might want to consider installing better soundproof doors for rooms/floors facing the playground.
Curtains: While they didn't block out 100% of the light, but still within an acceptable range.
Breakfast: The dining area not big enough with limited seating, so I had to queue for a bit. It’s obvious management tried to cram in as many tables and chairs as possible to fully utilize the space, making the aisles quite narrow. My biggest complaint, however, was the lack of food variety, and the taste was mediocre. In this aspect, it loses to the DoubleTree by a mile.
Another minor annoyance was the toilet paper—it is way too thin. The moment it touches a drop of water, it shreds and sticks to your skin.
Conclusion:
While it is passable overall, but personally, I will not be staying at this hotel again.
Pár
Komentář přidán: 2. 7. 2026
Ubytován/a od červen 2026
A Perfect Stay with Amazing Staff ⭐️
First of all, thank you to Mr. Shahrizal, Aisha, Afiq, Endika, and Norain for their excellent service. They were always friendly, smiling, and very helpful for our stay.
Everything from check in to check out was smooth. The breakfast was delicious and one of the best parts of our stay.
We really enjoyed staying at this hotel and will definitely come back again. We will also recommend this hotel to our friends. Thank you for the great hospitality!
Everything from check in to check out was smooth. The breakfast was delicious and one of the best parts of our stay.
We really enjoyed staying at this hotel and will definitely come back again. We will also recommend this hotel to our friends. Thank you for the great hospitality!
Reakce hotelu
Komentář přidán: 10. 7. 2026
Dear N1087UVsitia,
Thank you for your delightful review. We are thrilled to hear that you had a perfect stay and that our team, including Mr. Shahrizal, Aisha, Afiq, Endika, and Norain, made a positive impact on your experience. It is always our goal to provide exceptional service, and your kind words affirm our commitment.
We are also pleased that you enjoyed the breakfast offerings and found the check-in and check-out processes seamless. Your recommendation to friends means a great deal to us, and we look forward to welcoming you back for another wonderful stay.
Best regards,
Birkin International Hotel
Thank you for your delightful review. We are thrilled to hear that you had a perfect stay and that our team, including Mr. Shahrizal, Aisha, Afiq, Endika, and Norain, made a positive impact on your experience. It is always our goal to provide exceptional service, and your kind words affirm our commitment.
We are also pleased that you enjoyed the breakfast offerings and found the check-in and check-out processes seamless. Your recommendation to friends means a great deal to us, and we look forward to welcoming you back for another wonderful stay.
Best regards,
Birkin International Hotel
Cestující rodiny
Komentář přidán: 26. 6. 2026
Ubytován/a od červen 2026
Ive stayed better in 3 star hotels
Title: I've Stayed in Better 3-Star Hotels
⭐☆☆☆☆ (4/10)
I don't usually leave negative reviews, but I feel this experience deserves honest feedback.
My family and I stayed in a Family Room (Room 1014) from 18–20 June. As someone who regularly stays in 5-star hotels, I was genuinely disappointed. In fact, I've stayed in many 3-star and 4-star hotels that offered a much better experience than this.
The first disappointment was the check-in. The receptionist who attended to us was not welcoming, did not smile, remained seated throughout the process and showed very little interest in assisting us. First impressions matter, especially for a hotel that promotes itself as a 5-star property. The only staff member who stood out positively was the gentleman who helped us with our luggage. He was friendly, polite and professional.
I had requested a high-floor room during booking, but there was no acknowledgment of my request or any explanation during check-in.
When we entered our room, the balcony was dirty. The floor had not been properly cleaned, there was visible debris, and the plants on the balcony were dead. The tissue box in the room was also empty upon arrival. These are basic housekeeping checks that should have been completed before guests check in.
Another disappointment was the valet parking. It was listed as one of the hotel's facilities, but when we arrived, we were told it was only available during the hotel's launch period. If that is the case, the information should be updated so guests are not misled.
The facilities were also underwhelming. The swimming pool was boring, and the Kids Club had very little to keep children entertained. My kids were bored throughout the stay and did not enjoy the facilities at all.
Breakfast on our first morning was another letdown. The food selection lacked variety and did not meet the standard I would expect from a 5-star hotel.
Overall, the hotel did not deliver the experience it advertises. Between the poor housekeeping, disappointing service, misleading information about valet parking, underwhelming facilities and breakfast, the stay did not feel worth the money.
I also emailed the hotel directly to share my feedback before posting this review, but unfortunately I did not receive any response.
Sadly, this was our first and last stay here.
⭐☆☆☆☆ (4/10)
I don't usually leave negative reviews, but I feel this experience deserves honest feedback.
My family and I stayed in a Family Room (Room 1014) from 18–20 June. As someone who regularly stays in 5-star hotels, I was genuinely disappointed. In fact, I've stayed in many 3-star and 4-star hotels that offered a much better experience than this.
The first disappointment was the check-in. The receptionist who attended to us was not welcoming, did not smile, remained seated throughout the process and showed very little interest in assisting us. First impressions matter, especially for a hotel that promotes itself as a 5-star property. The only staff member who stood out positively was the gentleman who helped us with our luggage. He was friendly, polite and professional.
I had requested a high-floor room during booking, but there was no acknowledgment of my request or any explanation during check-in.
When we entered our room, the balcony was dirty. The floor had not been properly cleaned, there was visible debris, and the plants on the balcony were dead. The tissue box in the room was also empty upon arrival. These are basic housekeeping checks that should have been completed before guests check in.
Another disappointment was the valet parking. It was listed as one of the hotel's facilities, but when we arrived, we were told it was only available during the hotel's launch period. If that is the case, the information should be updated so guests are not misled.
The facilities were also underwhelming. The swimming pool was boring, and the Kids Club had very little to keep children entertained. My kids were bored throughout the stay and did not enjoy the facilities at all.
Breakfast on our first morning was another letdown. The food selection lacked variety and did not meet the standard I would expect from a 5-star hotel.
Overall, the hotel did not deliver the experience it advertises. Between the poor housekeeping, disappointing service, misleading information about valet parking, underwhelming facilities and breakfast, the stay did not feel worth the money.
I also emailed the hotel directly to share my feedback before posting this review, but unfortunately I did not receive any response.
Sadly, this was our first and last stay here.
Reakce hotelu
Komentář přidán: 28. 6. 2026
Dear FarAway03465416027,
Thank you for taking the time to share your experience during your recent stay with us. I genuinely regret to learn that your visit did not meet your expectations and appreciate your insights.
Your feedback regarding the check-in experience is concerning, and I am sorry that the reception staff did not provide the warm welcome that we strive for at Birkin International Hotel. It is also unfortunate that your room did not meet our cleanliness standards upon your arrival, and I will ensure that this matter is addressed with our housekeeping team to prevent future occurrences.
I understand your disappointment regarding the valet parking situation and will ensure that our communications about available services are updated for clarity. As for the facilities and breakfast offerings, your comments have been duly noted, and I will share them with our management team for review.
I apologize for the lack of response to your previous email and appreciate your effort to reach out. We value guest feedback as it helps us improve our services.
Thank you once again for your feedback.
Sincerely,
Birkin International Hotel
Thank you for taking the time to share your experience during your recent stay with us. I genuinely regret to learn that your visit did not meet your expectations and appreciate your insights.
Your feedback regarding the check-in experience is concerning, and I am sorry that the reception staff did not provide the warm welcome that we strive for at Birkin International Hotel. It is also unfortunate that your room did not meet our cleanliness standards upon your arrival, and I will ensure that this matter is addressed with our housekeeping team to prevent future occurrences.
I understand your disappointment regarding the valet parking situation and will ensure that our communications about available services are updated for clarity. As for the facilities and breakfast offerings, your comments have been duly noted, and I will share them with our management team for review.
I apologize for the lack of response to your previous email and appreciate your effort to reach out. We value guest feedback as it helps us improve our services.
Thank you once again for your feedback.
Sincerely,
Birkin International Hotel
Vynikající lokalita
Lot 12191, Kawasan Bandar XLV, Daerah Melaka Tengah, 75200 Melaka, Malacca, 75200, Malajsie|7,18 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
12:00
Užitečné informace
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
V tomto ubytování se nemohou konat rozlučky se svobodou a jiné podobné oslavy. From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
It is prohibited to bring durian and mangosteen to the hotel.
Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal.
Birkin International Hotel: Často kladené otázky
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