Tulum Beach Resort Dakhla
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Wi-Fi
Parkování
Klimatizace
Doprava z/na letiště
Bazén
Fitcentrum
Více o hotelu Tulum Beach Resort Dakhla
Tulum Beach Resort Dakhla
Tulum Beach Resort Dakhla se nachází v destinaci Dachla a nabízí ubytování s venkovním bazénem, neplaceným soukromým parkovištěm, fitness centrem a zahradou. Pláž Oum El Bouir je 700 metrů daleko.
Hodnocení na 
Cestující rodiny
Komentář přidán: 20. 7. 2026
Ubytován/a od červenec 2026
Superb!
We had an excellent stay at the Tulum Dakhla. The hotel is cozy, the atmosphere is peaceful, and the entire team does everything possible to make guests feel welcome.
A huge thank you to Yonnes, the front office manager, for his professionalism, his availability, and his sense of service. Thanks also to Khaouala, at the front desk, for her warm welcome, her smile, and her kindness throughout our stay.
We also wish to thank Ismail, chef de partie, as well as Mohcin, for the quality of their work, their attention to detail, and their excellent mood.
The dishes at the Linas restaurant were delicious and hearty. And the breakfast was varied with omelets and crepes made to order, not to mention the m’semen and baghrir. Try the carrot cake, it is a delight.
Finally, a big thank you to Pascale, our housekeeper, whose impeccable work kept our room always spotless.
The entire team contributed to making our stay a very beautiful experience. We are leaving with wonderful memories and will return with great pleasure. We recommend this hotel without hesitation!
A huge thank you to Yonnes, the front office manager, for his professionalism, his availability, and his sense of service. Thanks also to Khaouala, at the front desk, for her warm welcome, her smile, and her kindness throughout our stay.
We also wish to thank Ismail, chef de partie, as well as Mohcin, for the quality of their work, their attention to detail, and their excellent mood.
The dishes at the Linas restaurant were delicious and hearty. And the breakfast was varied with omelets and crepes made to order, not to mention the m’semen and baghrir. Try the carrot cake, it is a delight.
Finally, a big thank you to Pascale, our housekeeper, whose impeccable work kept our room always spotless.
The entire team contributed to making our stay a very beautiful experience. We are leaving with wonderful memories and will return with great pleasure. We recommend this hotel without hesitation!
Obchodní cestující
Komentář přidán: 10. 2. 2026
Ubytován/a od leden 2026
Stay away from this place. Beauty is not enough to make a good hotel
You want to know if the hotel is nice, yes it is. But everything else is terrifying! Never in my life had I seen all at once incompetence, ignorance, rudeness and inability to work. I had booked, paying 50% in advance, 15 Lodges for our group, but when I arrived they had only 12 available because three were under renovation. The reception is unable to work and even less to interact with customers and they even allowed themselves to raise their voices because we asked for the facilities we had booked. Rude, they laughed at us asking for our rooms, blatantly mocking us. They changed the conformations of the rooms by giving us doubles where we had booked twins with separate beds and proposed to sleep in 4 in rooms of two, so much 'what difference did it make to us?' They didn't realize they had overbooking, they couldn't block Booking while it was sold out and they just don't know how to deal with customers. Silent scenes faced with simple requests, difficulty speaking French and English, inability to see a manager, manager or manager who never seems to go to work (for three days) and not even own a phone since you can never call.
If you decide to eat in any of their restaurants bring a good book because you will never be served for an hour. And of course they will miss the dishes or, as happened to us, after over an hour of waiting they will tell you that that dish is finished.
Such incompetence is not acceptable in a place that claims to be five stars, but believe me, it doesn't even deserve two. Maintenance is poor and several things do not work, but needless to say, no one will come, despite promises, to fix anything. A positive note: the cleanliness and breakfast.
At the moment they have not given us back the money of the rooms already paid for and never used and with their way of doing 'I do not understand what you say' they did the smarts for two days laughing at us when we came out of reception and teasing us. A place like this should just close.
Getting there on foot is impossible from the city and all roads around are under construction with major traffic and access management problems.
Icing on the cake: they have shuttles but in reality they are not managed by them but by the drivers who decide who to load and if and where to take it. Absurd!!
If you decide to eat in any of their restaurants bring a good book because you will never be served for an hour. And of course they will miss the dishes or, as happened to us, after over an hour of waiting they will tell you that that dish is finished.
Such incompetence is not acceptable in a place that claims to be five stars, but believe me, it doesn't even deserve two. Maintenance is poor and several things do not work, but needless to say, no one will come, despite promises, to fix anything. A positive note: the cleanliness and breakfast.
At the moment they have not given us back the money of the rooms already paid for and never used and with their way of doing 'I do not understand what you say' they did the smarts for two days laughing at us when we came out of reception and teasing us. A place like this should just close.
Getting there on foot is impossible from the city and all roads around are under construction with major traffic and access management problems.
Icing on the cake: they have shuttles but in reality they are not managed by them but by the drivers who decide who to load and if and where to take it. Absurd!!
Pár
FR
Komentář přidán: 9. 8. 2026
Ubytován/a od červenec 2026
Full board at luxurious pavilion: An enjoyable experience, however far from the promised 5 stars experience
Well situated near the Atlantic Ocean in a peaceful area near all the main touristic attractions, Tulum beach resort has a great potential. We spent 10 enjoyable days in the deluxe pavillon and loved its private terrasse. Special mention to Hajar for her simplicity, her kindness and her efficiency in her management of her housekeeping team. We also spent a nice time by the heated swimming pool and jacuzzi and had a relaxing experience at the spa.
Nevertheless, to really deserve the five stars appellation it is claiming, and made our stay an outstanding one, particular awareness should be raised regarding the following points:
First, to the booking procedure. The booking via Bavaro Beach Resort was not straightforward and requested several attempts and a certain laps of time, before finally being successful. The booking would gain in efficiency and cachet , if handled directly by Tulum Beach Resort, by dedicated members of staff.
Second, the transport from the airport to the resort. While a private transport from the airport to the Resort was advertised in the website, we had to share vehicle with someone residing in the Bavaro Beach resort, arriving from another location, with another other schedule. There was barely enough space for all the luggage and their handling was rough, to say the least. No refreshment was offered in the car.
Third, our arrival to the Tulum Beach Resort, Khaoula ensured the check in and welcomed us very well. However, she was alone and could not give us the full attention requested by the task . No refreshment was offered to us and she was interrupted by other guests. She showed us to our pavillon, where we received afterwards the welcoming orientales pâtisseries : 5 pieces on a plate with plastic foil. Not up to the standard of a five stars hotel, especially after we saw the opulence at the buffet the next morning.
Fourth, for the first diner at the Marocain restaurant : we were left waiting at the table for more than 20 minutes, until we ask for someone to take care of us. To that the reply was: could you move upstairs, as we are very busy at the other restaurant and have no time to take care of you in the oriental restaurant. We went back to reception and mentioned the problem to Khoula . She came with us in person to the restaurant and managed to sort this out.
The problem at the restaurants remained chronic : the members of staff, while being very nice, clearly didn’t know the procedure to follow . They kept asking us the same questions about the room and the payment, even if we were full board, sometimes the refreshments were not served first, the dessert was forgotten or modified without advanced warning, the waiter came several times to take the order…banana is apparently a fruit difficult to find in Morocco….The same problem regarding the payment occurred at the restaurant at the Bravaro Beach resort. This is unwanted trouble for guests who are in vacation and don’t want to be bothered with these types of details, especially in a five stars resort. Ismaël has the required formation and the necessary experience in five stars establishments to lead successfully Tulum Resort Beach to the level it wants to reach . Some of his teammates are very efficient seconds. We were a couple of times offered the drinks in compensation, as well as the lunch to take the plane. It was kind and we valued the efforts. And we think that given time the problems will all be sorted out. It would be helpful for customer and management if the employee were wearing a badge with their name . For the employees too , that would help them being seen as individuals and human beings.
And finally, we took some excursion packages offered by Tulum
Beach resort the complete tour imlili, Asmaa, Portorico, dune blanche. And the buggy tour at sunset. We believe that when offered by the hotel the offerts should be checked and controlled to ensure complete fulfilment of the requirements. The people at the buggy tour were obviously doing that for the money and it showed. The buggy breaks were not totally working. The tour in itself was well managed by the member of staff who were friendly and willing to help. Regarding the other tour, the driver spoke nothing else but marocain /arabic. Lucky Ali was Marocain… There was no air conditioning in the car…the drive was uncomfortable during the off road drive plus five minutes after we were in the car the driver asked us if we still wanted to make the full tour (or to make it shorter for his own good), before filling the petrol tank. That should not happen.
At Bavaro resort beach, when we ask to take a catamaran tour they replied look in google, while we were told at Tulum to sort that out at Bavaro. At Tulum when we wanted to book the Saharaoui village plus camel ride at sunset, they say they will manage it and let us know after, but we never got any response.
Overall we liked the stay at the Tulum.
beach resort. And would love to see it becoming a five stars resorts. Wishing all the members of staff good luck in this on going goal achievement.
Nevertheless, to really deserve the five stars appellation it is claiming, and made our stay an outstanding one, particular awareness should be raised regarding the following points:
First, to the booking procedure. The booking via Bavaro Beach Resort was not straightforward and requested several attempts and a certain laps of time, before finally being successful. The booking would gain in efficiency and cachet , if handled directly by Tulum Beach Resort, by dedicated members of staff.
Second, the transport from the airport to the resort. While a private transport from the airport to the Resort was advertised in the website, we had to share vehicle with someone residing in the Bavaro Beach resort, arriving from another location, with another other schedule. There was barely enough space for all the luggage and their handling was rough, to say the least. No refreshment was offered in the car.
Third, our arrival to the Tulum Beach Resort, Khaoula ensured the check in and welcomed us very well. However, she was alone and could not give us the full attention requested by the task . No refreshment was offered to us and she was interrupted by other guests. She showed us to our pavillon, where we received afterwards the welcoming orientales pâtisseries : 5 pieces on a plate with plastic foil. Not up to the standard of a five stars hotel, especially after we saw the opulence at the buffet the next morning.
Fourth, for the first diner at the Marocain restaurant : we were left waiting at the table for more than 20 minutes, until we ask for someone to take care of us. To that the reply was: could you move upstairs, as we are very busy at the other restaurant and have no time to take care of you in the oriental restaurant. We went back to reception and mentioned the problem to Khoula . She came with us in person to the restaurant and managed to sort this out.
The problem at the restaurants remained chronic : the members of staff, while being very nice, clearly didn’t know the procedure to follow . They kept asking us the same questions about the room and the payment, even if we were full board, sometimes the refreshments were not served first, the dessert was forgotten or modified without advanced warning, the waiter came several times to take the order…banana is apparently a fruit difficult to find in Morocco….The same problem regarding the payment occurred at the restaurant at the Bravaro Beach resort. This is unwanted trouble for guests who are in vacation and don’t want to be bothered with these types of details, especially in a five stars resort. Ismaël has the required formation and the necessary experience in five stars establishments to lead successfully Tulum Resort Beach to the level it wants to reach . Some of his teammates are very efficient seconds. We were a couple of times offered the drinks in compensation, as well as the lunch to take the plane. It was kind and we valued the efforts. And we think that given time the problems will all be sorted out. It would be helpful for customer and management if the employee were wearing a badge with their name . For the employees too , that would help them being seen as individuals and human beings.
And finally, we took some excursion packages offered by Tulum
Beach resort the complete tour imlili, Asmaa, Portorico, dune blanche. And the buggy tour at sunset. We believe that when offered by the hotel the offerts should be checked and controlled to ensure complete fulfilment of the requirements. The people at the buggy tour were obviously doing that for the money and it showed. The buggy breaks were not totally working. The tour in itself was well managed by the member of staff who were friendly and willing to help. Regarding the other tour, the driver spoke nothing else but marocain /arabic. Lucky Ali was Marocain… There was no air conditioning in the car…the drive was uncomfortable during the off road drive plus five minutes after we were in the car the driver asked us if we still wanted to make the full tour (or to make it shorter for his own good), before filling the petrol tank. That should not happen.
At Bavaro resort beach, when we ask to take a catamaran tour they replied look in google, while we were told at Tulum to sort that out at Bavaro. At Tulum when we wanted to book the Saharaoui village plus camel ride at sunset, they say they will manage it and let us know after, but we never got any response.
Overall we liked the stay at the Tulum.
beach resort. And would love to see it becoming a five stars resorts. Wishing all the members of staff good luck in this on going goal achievement.
Individuální cestující
Komentář přidán: 28. 7. 2026
Ubytován/a od červenec 2026
Very disappointing service for a supposed five-star hotel
I was extremely disappointed by both the service and the presentation of the menu. Several menu items appear incorrectly translated or mismatched, which looks careless and unprofessional for a hotel of this standard.
The service was even more frustrating. Guests who arrived after me were attended to first, possibly because I was dining alone. I initially assumed the restaurant was understaffed, but there were at least four servers serving only around five tables. Despite this, I waited more than 20 minutes and no one came to take my order.
This level of inattention is unacceptable for a hotel presenting itself as a five-star establishment. The staff need better organization, attentiveness, and training, while the menu urgently needs to be reviewed and corrected. A very disappointing experience.
The service was even more frustrating. Guests who arrived after me were attended to first, possibly because I was dining alone. I initially assumed the restaurant was understaffed, but there were at least four servers serving only around five tables. Despite this, I waited more than 20 minutes and no one came to take my order.
This level of inattention is unacceptable for a hotel presenting itself as a five-star establishment. The staff need better organization, attentiveness, and training, while the menu urgently needs to be reviewed and corrected. A very disappointing experience.
Cestující rodiny
Komentář přidán: 21. 7. 2026
Ubytován/a od červenec 2026
Horrible
Disappearance of a precious object in the room & heavy door in the room that came off its tracks and almost caused an accident.
Velmi dobrá lokalita
Oum Labouir, Dakhla, 73000, Maroko|8,8 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
Domácí mazlíčci zakázáni
For sharing rooms, if either or both of guests are Moroccans, they will be required to show a marriage certificate, otherwise the hotel reserves the right to reject for check-in.
According to government policy and social customs in Morocco, marriage certificate need to be provided upon check in if a male and female shares a room and one of them is Moroccan or Muslim.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Tulum Beach Resort Dakhla: Často kladené otázky
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