Hotel Kavia Premium - Paseo Montejo

Name: Hotel Kavia Premium - Paseo Montejo
Address: Calle 56 A 497, entre calles 45 y 47, Zona Paseo Montejo, Centro, 1, Merida, 97000, Mexiko, Merida, Yucatán, 97000, Mexiko

+ 47

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Rychlá fakta

Příjezd od:	15:00
Odjezd před:	12:00
Domácí mazlíčci	Domácí mazlíčci zakázáni

Vybavení

Wi-Fi

Parkování

Klimatizace

Bazén

24hodinová recepční služba

Restaurace

Více o hotelu Hotel Kavia Premium - Paseo Montejo

Hotel Kavia Premium - Paseo Montejo

Hotel Kavia Premium - Paseo Montejo se nachází na výhodném místě v centru města Mérida a poskytuje bezplatné Wi-Fi ve všech prostorách a venkovní bazén. Pokud přijedete autem, budete mít k dispozici neplacené soukromé parkoviště.

Hodnocení na

Co zaujalo cestovatele

Anonymní cestovatel

Komentář přidán: 23. 2. 2026

Ubytován/a od únor 2026

Staff were friendly and helpful. First night room we booked didn't have any windows to the outside. Felt claustrophobic. Person on the desk daid they could move us on the 2nd night, which we did. Much better room. Cleaning staff really only made the bed and left us new towels, didn't wipe down any countertops or floors. Elevator didn't work on tge second or third day. Rooftop swimming pool and area were very nice. Location is excellent.

Anonymní cestovatel

Komentář přidán: 22. 3. 2026

Ubytován/a od březen 2026

Getting to the hotel was easy and Check in was fine. Our issue began the following day when we didn’t have hot water to shower, the power went out completely and my sister in laws pajamas and nephews shirt went missing. We reported it and asked if it maybe had been taken with the linens during the outage and they said laundry was made through third party and would have to wait for them to check if they took it with the sheets . So we waited them to call which they didn’t do so we called and they said it was not found and they couldn’t do anything about it. The third day the tshirt was miraculously folded on the chair and yet the pajamas no where to be found. They didn’t want to give us the manager contact and said she was already aware but nothing could be done.
Our rooms were not swept at all in 4 days either and her room was never restocked with coffee and just 1 water for 4 people. It wasn’t a great experience overall.

Cestující ve skupině

Komentář přidán: 2. 3. 2026

Ubytován/a od březen 2026

It's not what it used to be.

For a couple of years now this hotel has been my favorite choice for its location and facilities. I travel to Merida regularly and for a couple of months I experienced the decline of the hotel. At first it was the dim lights in the room that stopped working, then the shower of the bathroom that did not come out hot water and now it is the surprise that they changed the pillows for ones too horrible.
I definitely can't recommend this hotel now. It needs regular maintenance, even the elevator does not work properly. It is sad to see how a hotel that was very good, for the simple fact of not maintaining it was gradually degraded.
I can understand about the fused lights but, the faulty shower and the change of pillows is unforgivable.

Anonymní cestovatel

Komentář přidán: 9. 2. 2026

Ubytován/a od leden 2026

The staff are good. The room (310) has no windows to the outside, the shower floor is too slippery, hot water takes way too long and it is not really hot, lighting in the bathroom is not nearly enough to shave o apply make up (my wife finished her makeup in the elevator mirror).

Obchodní cestující

Komentář přidán: 19. 6. 2025

Ubytován/a od červen 2025

Careless, poor care, complicated

At the start, you have to pay an early check in if you arrive before 3, even if it is half an hour if you want to use the room, they do not accept Amex and to bill you must give the details immediately. I ran out of water in the shower and had to work. I called reception twice and then they didn’t answer until I went down to reception and offered to “see” if I could bathe in another, but I had to go out to work. The shower area was puddled and the lighting in the bathroom was insufficient to shave me. I would never return

Reakce hotelu

Komentář přidán: 20. 6. 2025

Hola jm31966, gracias por compartir tu experiencia. Lamentamos que tu estancia no haya sido la esperada. Apreciamos tus comentarios y los tomaremos en cuenta para mejorar. Esperamos que nos des otra oportunidad en el futuro.