W Punta de Mita
+ 270
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Parkování
Klimatizace
Doprava z/na letiště
Fitcentrum
Lázně
Více o hotelu W Punta de Mita
W Punta de Mita
W Punta de Mita se nachází v Punta Mita v Nayarit a nabízí lázeňské centrum a saunu. Hotel má venkovní bazén a fitness centrum a hosté si mohou pochutnat na jídle v restauraci.
Hodnocení na 
Anonymní cestovatel
Komentář přidán: 13. 8. 2026
Ubytován/a od srpen 2026
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Cestující rodiny
US
Komentář přidán: 24. 6. 2026
Ubytován/a od červen 2026
Not a Luxury Experience
The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience.
However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property.
Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests.
The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled.
Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.
Cestující rodiny
Komentář přidán: 9. 8. 2026
Absolutely the Worst Resort Experience We’ve Ever Had
Our visit to the W Punta de Mita was, without question, the worst resort experience we’ve ever had.
From the moment we arrived, the service was terrible. The staff was consistently rude, dismissive, and made us feel like we were an inconvenience rather than paying guests. For a resort charging luxury prices, the level of hospitality was completely unacceptable.
The property itself was also a huge disappointment. The beach chairs were dirty and worn and the beach felt neglected and was nothing like the luxury experience we expected. Considering the premium prices, there is simply no excuse for the condition of the beach and facilities.
The most disturbing part of our visit happened as we were leaving. A valet employee confronted us during a disagreement and told us, “This is not your country,” and said he could “send people to your room.” We perceived those statements as threatening and intimidating. No guest should ever be spoken to that way, especially by someone representing a luxury resort. Instead of attempting to resolve the situation professionally, we left feeling unsafe.
To put this in perspective, we visited Auberge the day before for essentially the same price. The difference was incredible. The service was warm and attentive, the beach was beautiful and clean, the chairs were comfortable, and the food was outstanding. It was everything a luxury resort should be.
There are far better places to spend your money in Punta Mita. Based on our experience, I cannot recommend the W and would strongly encourage travelers to choose one of the many other exceptional resorts in the area instead.
From the moment we arrived, the service was terrible. The staff was consistently rude, dismissive, and made us feel like we were an inconvenience rather than paying guests. For a resort charging luxury prices, the level of hospitality was completely unacceptable.
The property itself was also a huge disappointment. The beach chairs were dirty and worn and the beach felt neglected and was nothing like the luxury experience we expected. Considering the premium prices, there is simply no excuse for the condition of the beach and facilities.
The most disturbing part of our visit happened as we were leaving. A valet employee confronted us during a disagreement and told us, “This is not your country,” and said he could “send people to your room.” We perceived those statements as threatening and intimidating. No guest should ever be spoken to that way, especially by someone representing a luxury resort. Instead of attempting to resolve the situation professionally, we left feeling unsafe.
To put this in perspective, we visited Auberge the day before for essentially the same price. The difference was incredible. The service was warm and attentive, the beach was beautiful and clean, the chairs were comfortable, and the food was outstanding. It was everything a luxury resort should be.
There are far better places to spend your money in Punta Mita. Based on our experience, I cannot recommend the W and would strongly encourage travelers to choose one of the many other exceptional resorts in the area instead.
Reakce hotelu
Komentář přidán: 12. 8. 2026
Dear jillrJ8440QN,
Thank you for taking the time to share your experience with us. We are genuinely sorry to learn that your visit did not reflect the welcoming and thoughtful hospitality we strive to provide to all of our guests and visitors.
We take your comments very seriously, particularly those regarding your interaction with a member of our team and how that interaction made you feel. The wellbeing and sense of comfort of our guests and visitors are extremely important to us, and the concerns you have raised warrant appropriate attention and follow-up.
We would appreciate the opportunity to learn more about what occurred and review the circumstances with the appropriate teams. We invite you to contact the hotel directly so that we may connect with you and give your experience the attention it deserves.
Thank you again for bringing this to our attention.
Thank you for taking the time to share your experience with us. We are genuinely sorry to learn that your visit did not reflect the welcoming and thoughtful hospitality we strive to provide to all of our guests and visitors.
We take your comments very seriously, particularly those regarding your interaction with a member of our team and how that interaction made you feel. The wellbeing and sense of comfort of our guests and visitors are extremely important to us, and the concerns you have raised warrant appropriate attention and follow-up.
We would appreciate the opportunity to learn more about what occurred and review the circumstances with the appropriate teams. We invite you to contact the hotel directly so that we may connect with you and give your experience the attention it deserves.
Thank you again for bringing this to our attention.
Pár
Komentář přidán: 22. 7. 2026
Best meal!
Had the most memorable and delicious lunch with Francelia and Joan at Chevycheria. We had the tuna tostada and aguachile, safe to say they were the best ceviches we have ever had!
Anonymní cestovatel
Komentář přidán: 31. 7. 2026
Ubytován/a od červenec 2026
6+ stars everything!! Beautiful rooms in the middle of the trees, very good food super service
Vynikající lokalita
Carr. Federal la Cruz de Huanacaxtle - Punta de Mita Km 8.5, Desarrollo Costa Banderas, Punta Mita, San Ignacio, 63734, Mexiko|0,81 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
Všechny věkové kategorie
1 251 Kč (USD60) za osobu a noc
ve věku 2 let a mladší
Zdarma
Domácí mazlíčci povoleni za příplatek
Možnost snídaně
Cena snídaně
1 119 Kč (≈ 53,67 USD) za osobu
Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek.
Hotel přijímá následující platební metody:
Cash
W Punta de Mita: Často kladené otázky
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