Garner Hotel Berlin - Schöneberg by IHG
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Parkování
24hodinová recepční služba
Kouření zakázáno
Domácí zvířata povolena
Televize
Více o hotelu Garner Hotel Berlin - Schöneberg by IHG
Garner Hotel Berlin - Schöneberg by IHG
Garner Hotel Berlin - Schöneberg by IHG se nachází v Berlíně a poskytuje sdílený lounge. Jen 1,7 km odtud se nachází Filharmonie Berlín a Zoologischer Garten stanice metra je 2,3 km daleko.
Hodnocení na 
Cestující rodiny
Komentář přidán: 28. 5. 2026
Ubytován/a od duben 2026
Two out of three ain’t bad
We booked this hotel because it had 3 beds and the price is reasonable for three persons for three nights. We arrived early morning and our our room was not available. Zaen （picture seen on this TripAdvisor hotel page) at the front desk was friendly and helpful, he advised us to leave the luggages next to the right side of the front desk( our luggages were in the same spot when we returned 5 hours later). Received our room 405 but was opposite from the elevator. I went back down to front desk and Zaen advised me that our premium 3 beds room are only available opposite the elevator. He did told me to check back the next day for a smaller room with three beds （ we did not bothered because of time ). The first two nights was ok, no noise from the foot traffic and with the windows closed ( we facing the courtyard) , so noises was not the issues.
The third nights was bad （ May 1st public holiday) and other guests came back late and talking loud outside. We also left the windows open because it was getting warm, there were noises coming from the courtyard like a owl making sound. Below are the Pro and Con of the hotel:
Pro:
1) location ( close to restaurants and metro train station)
2) three separate beds
Con:
1) No air condition( it may get hot and noises when opening the windows)
2) The shower was small and may be challenged to some when getting out.
3Not much shelf spaces in bathroom.
The third nights was bad （ May 1st public holiday) and other guests came back late and talking loud outside. We also left the windows open because it was getting warm, there were noises coming from the courtyard like a owl making sound. Below are the Pro and Con of the hotel:
Pro:
1) location ( close to restaurants and metro train station)
2) three separate beds
Con:
1) No air condition( it may get hot and noises when opening the windows)
2) The shower was small and may be challenged to some when getting out.
3Not much shelf spaces in bathroom.
Reakce hotelu
Komentář přidán: 11. 6. 2026
Hi Castle88,
We appreciate you choosing Garner Hotel Berlin - Schoneberg for your trip and for taking the time to share your feedback.
Thank you for choosing IHG® Hotels & Resorts and allowing us the opportunity to serve you during your stay.
Our goal is to provide guests with an efficient stay in a fresh, focused environment that delivers only the features and services you need. I regret that we did not meet this standard during your visit. Your sentiments have been shared with our hotel management team, and I trust that proper actions will be taken to prevent a recurrence.
We look forward to welcoming you back on your next trip to the area and restoring your confidence in us.
Sincerely,
Grace L.
Case Manager
IHG Hotels & Resorts Service
We appreciate you choosing Garner Hotel Berlin - Schoneberg for your trip and for taking the time to share your feedback.
Thank you for choosing IHG® Hotels & Resorts and allowing us the opportunity to serve you during your stay.
Our goal is to provide guests with an efficient stay in a fresh, focused environment that delivers only the features and services you need. I regret that we did not meet this standard during your visit. Your sentiments have been shared with our hotel management team, and I trust that proper actions will be taken to prevent a recurrence.
We look forward to welcoming you back on your next trip to the area and restoring your confidence in us.
Sincerely,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Anonymní cestovatel
Komentář přidán: 19. 7. 2026
Ubytován/a od červenec 2026
The family room we had booked wasn’t available. We didn’t get an explanation toon why and were split into two small rooms. No compensation from the hotel or hotels.com
The hotel is noisy and run down.
Location is great.
The hotel is noisy and run down.
Location is great.
Anonymní cestovatel
Komentář přidán: 1. 7. 2026
Ubytován/a od březen 2026
I got a room where shower was raised and towel bar was across the restroom. So i kept falling out of the shower. Secondly the bed had mites, so I kept being continually bitten throughout the night. Unfortunateoy couldn't sleep on any of the nights
Individuální cestující
Komentář přidán: 1. 7. 2026
Charged twice for one stay, issued still not resolved after 8 months.
When I checked into the Garner Hotel Berlin Schoneberg in November 2025, when I thought I was paying for my hotel bill, my credit card was used to pay the hotel bill of a Mr A****** S******.
I am not Mr A****** S******, I do not know Mr A****** S****** and I did NOT agree to pay his hotel bill.
I then got charged for my stay on departure, so I ended up being charged twice for my one stay.
The hotel did not respond to my several emails asking why I had been charged twice for my one stay.
I had to contact my bank to discover what had happened and the bank informed me that I had also paid the bill of Mr A****** S******.
This information I passed onto the hotel and I expected to be re-imbursed for the other guest's stay. I did not get a reply, so I wrote a letter to Mr Maalouf, CEO of InterContinental Hotel Groups PLC.
I then got a reply from Mr Kallinger (hotel manager) on the 5th May 2026.
Mr Kallinger stated that:
"the same credit card is registered as the payment method for both bookings in our system" and that the matter would be discussed internally with their (presumably IT) specialists and I would be notified on how they can proceed. In other words (as I understand it), the IT booking system has recorded that my credit card was used for both bookings (it was NOT used for both, I did NOT make a booking for anyone else staying at the hotel).
I suggested that when Mr S****** checked in, his card payment did not go through, the receptionist did not notice this and accidently then used my card to pay his bill. This scenario I was told was not possible.
Whatever the cause of this error, be it an IT error or the receptionist accidently charging me for the other guest, I did not book or agree to pay the hotel bill of Mr S****** and several months later, I am still waiting to be refunded for the amount I did NOT agree to pay.
The hotel has no systems for putting right an obvious error made by a member of their staff or IT system and hence my one star.
I am not Mr A****** S******, I do not know Mr A****** S****** and I did NOT agree to pay his hotel bill.
I then got charged for my stay on departure, so I ended up being charged twice for my one stay.
The hotel did not respond to my several emails asking why I had been charged twice for my one stay.
I had to contact my bank to discover what had happened and the bank informed me that I had also paid the bill of Mr A****** S******.
This information I passed onto the hotel and I expected to be re-imbursed for the other guest's stay. I did not get a reply, so I wrote a letter to Mr Maalouf, CEO of InterContinental Hotel Groups PLC.
I then got a reply from Mr Kallinger (hotel manager) on the 5th May 2026.
Mr Kallinger stated that:
"the same credit card is registered as the payment method for both bookings in our system" and that the matter would be discussed internally with their (presumably IT) specialists and I would be notified on how they can proceed. In other words (as I understand it), the IT booking system has recorded that my credit card was used for both bookings (it was NOT used for both, I did NOT make a booking for anyone else staying at the hotel).
I suggested that when Mr S****** checked in, his card payment did not go through, the receptionist did not notice this and accidently then used my card to pay his bill. This scenario I was told was not possible.
Whatever the cause of this error, be it an IT error or the receptionist accidently charging me for the other guest, I did not book or agree to pay the hotel bill of Mr S****** and several months later, I am still waiting to be refunded for the amount I did NOT agree to pay.
The hotel has no systems for putting right an obvious error made by a member of their staff or IT system and hence my one star.
Anonymní cestovatel
Komentář přidán: 9. 6. 2026
Ubytován/a od červen 2026
Very well located, but tired. We booked a standard room via Hotels.com . Problem was that the hotel have " various standard rooms advertised under the same category with photographs showing different rooms. Problem is you do not know which room you are booking. For me it turns out that i was given the smallest room possible with less than half the room area of the standard rooms and difficult access to the bed if there are two of you ...so WARNING - beware of booking a standard room ay this hotel thinking you are going to get one thing when you may be given a room you would never have intended to book!!! The hotel was not able to move me to an alternative room on the first night , told me to come back to reception the next morning and ":staff may be able to move subject to availability but not guaranteed." As we were going on a sightseeing trip it was not practical to go to reception the following morning. Will not be returning to the hotel unless they in future specify clearly what you are booking !!
Velmi dobrá lokalita
Potsdamer Straße 129, Tempelhof - Schöneberg, Berlín, 10783, Německo|4,39 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
ve věku 2 let a mladší
Zdarma
Domácí mazlíčci povoleni za příplatek
Možnost snídaně
Možnosti snídaně
Kontinentální snídaně
Cena snídaně
413 Kč (≈ 17 EUR) za osobu
Čas snídaně
06:30–10:30 od pondělí do pátek, 07:00–11:30 od sobota do neděle
Hosté, kteří ještě nedovršili věku 18 let, se mohou ubytovat pouze s rodičem nebo zákonným zástupcem.
Hotel přijímá následující platební metody:
Cash
Garner Hotel Berlin - Schöneberg by IHG: Často kladené otázky
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