The Westin Grand Berlin
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Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
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Více o hotelu The Westin Grand Berlin
The Westin Grand Berlin
Tento hotel se nachází na historické berlínské ulici Friedrichstrasse, 10 minut chůze od Braniborské brány, a nabízí wellness centrum, hezkou zahradu a jedinečnou vstupní halu s velkým schodištěm.
Hodnocení na 
Pár
AU
Komentář přidán: 5. 9. 2026
Ubytován/a od září 2026
Nice hotel but let down by breakfasts
Good midway location and very grand lobby area but the breakfast leaves a lot to be desired. Poorly trained staff and mediocre service.
Pár
Komentář přidán: 31. 8. 2026
Ubytován/a od srpen 2026
Worth a try
Good hotel, centrally well located nice rooms ( we were upgraded), AC did not work first night, fixed 2nd night , good breakfast.
Reakce hotelu
Komentář přidán: 1. 9. 2026
Dear vahaehg, thank you very much for your visit and for your review. We are pleased that you enjoyed your stay and appreciated the room upgrade, our central location, and the breakfast offerings. I apologize for the inconveniences regarding the air conditioning, but I am glad that this issue could be resolved quickly. Whenever you are back in Berlin, we look forward to seeing you again. Yours The Westin Grand Berlin-Team, Andrea Weiner
Anonymní cestovatel
Komentář přidán: 31. 8. 2026
Ubytován/a od srpen 2026
Great hotel in a very convenient location. Impressed with staff who were very accommodating when our flights were cancelled.
Anonymní cestovatel
Komentář přidán: 30. 8. 2026
Ubytován/a od srpen 2026
Staff was hit and miss depending on who you got - I needed some help and instead got met with a bunch of incorrect information - she tried to tell me I was checking out 3 days earlier than I was (until I showed her my receipt for my prepaid room), I asked for services to check my bathroom vent (nobody did) and then we were charged the deposit twice (which is probably due to the mistake around check out made by from desk). Then when I went to ask for the second deposit to be refunded she refunded it minus half the city tax. She didn’t tell me this so I had to go back to reception to ask why I was given a partial refund and it took the next person at front desk a lot of digging to figure out what the first person had done. Overall this situation just shouldn’t happen at a hotel which prides itself on “luxury” and service. Additionally the room felt poorly maintained, the leather headrest of the bed was worn away completely on one side and peeling. Each thing could be overlooked in isolation and wouldn’t usually be an issue but everything on top of each other made for a poor experience especially for a hotel charging over €200 a night.
Individuální cestující
Komentář přidán: 28. 8. 2026
Ubytován/a od srpen 2026
Westin Berlin, 5 star name, budget standards
5 star brand name, budget delivery.
5 star brand name, budget delivery.
Let’s start with check in. I was offered an upgrade to a superior room that I learnt upon entry that it faced a construction site and what seemed to be a parking lot and it also had 2 double beds. I then asked for a room without a double beds but was told that I couldn’t be upgraded then. I agreed and the staff then gave me another room which wasn’t supposed to be the upgrade but was a lot better than the upgrade in the first place. I was happy about it but little did I know what was in store. The very next day, the cleaning staff threw away all my belongings on my table which included presents I had bought for my friends,
My antibiotics, some soap and lip balm. I had entered the room after a morning out and found all my belongings gone and the cleaning lady in the room with the window wide open. I asked her what she was doing in my room and I also asked where my belongings were and she then said are you sure you are staying here? I then found out I had to go fish out my belongings in the trash as they had thrown away my items on the table. The cleaning staff had also removed my spare key card which I thought was alarming. Following which, I tried to order a glass of wine to calm my nerves but upon waiting 45 minutes to which the glass never came, I called to cancel the order but the staff on the phone insisted the wine was already being delivered and that I couldn’t cancel this. I informed them that I had to leave the room and could not spend my holiday waiting on a glass of wine to which the staff reluctantly said ok. I then went downstairs and complained about what happened and to which I was offered a glass of wine at the lobby to make up for all my inconvenience including the hotel staff throwing away my belongings.
Moving on to the next day, I called the GM Tina to inform her of what happened and she sent me a box of chocolates and some coffee and juice to make up for it. I then proceeded to order takeaway and the hotel said they would deliver the food to me. Fast forward to food delivery, the food came and the trainee staff delivered it on a trolley with a table cloth. I asked her to leave the food trolley in the room and she said she had to remove the trolley with the table cloth because it belonged to the hotel. I mean, it’s a standard food delivery table with table cloth. Why would she want me to take the bag of food and return her the food table ? She only let me have the table after I told her I would push it out when I was done and that it wouldn’t take too long. I ordered pho and the hotel provided a soup bowl but only a fork and knife. I then called the hotel to ask for a soup spoon and the trainee then came back 20 minutes later saying she gave me the wrong cutlery to begin with. I thought all was good after and so then went to take a shower in the room for the first time but realised there was no soap in the shower and so took a quick shower without soap. I found it weird that the cleaning staff could enter my room and throw away my things the day before but not refill the empty shower gel bottle. Although I was late for my appointment, I called the GM again to ask for a soap refill for later as well as additional slippers and a bathrobe. I would like to mention that before this as I was having my meal, that the cleaning staff again thought to enter my room without knocking and then proceeded to start cleaning without asking me for permission as I was still eating my meal. I told them to leave and come back later.
Separately, I had 3 boxes of unfinished food and so I left it next to the coffee machine. Before I left the room, the trainee came back in again and demanded for the trolley. I told her to take it herself as I was in a hurry to go out.
When I came back in, I realised 2 boxes of food had gone missing and another was open with all the sauces spilled out. I tried calling the GM again but was told she had left for the day.
I then ordered some champagne and was given a small 350 ml of moet to make up for the inconvenience, I then tried to take a shower but realised that the shower gel was still empty although I had requested for this from the GM before. The tissue box also wasn’t refilled and was completely empty although I found it weird that the cleaning staff took the liberty to enter my room at whim and throw away my belongings and my keycard and come in whenever they felt like.
When I checked out the next day, I tried to return a bottle of unopened red wine and apple juice that I had took from the fridge at the lobby downstairs but was told I could not return this for hygiene reasons although the bottles were untouched and unopened. If you must know, the hotel mini fridge in the room has nothing and you will need to pay for beverages from the fridge downstairs. I informed the staff that I wasn’t going to pay for such bad service as I had been having such a bad time and the staff at the lobby went that they knew nothing about it and told me to inform them again. I told them to speak to the GM.
Honestly, this is the WORST hotel I’ve stayed in for a Westin and absolutely it worth the price. I did not feel safe as a single woman either and I am so disgusted at the treatment I got in this budget mockery of a Westin. Stay somewhere else. Lots of rooms, super commercial feel, no soul, no service. Things get thrown away and stolen from your room without permission. I will not ever be staying there again or recommending this place to anyone.
5 star brand name, budget delivery.
Let’s start with check in. I was offered an upgrade to a superior room that I learnt upon entry that it faced a construction site and what seemed to be a parking lot and it also had 2 double beds. I then asked for a room without a double beds but was told that I couldn’t be upgraded then. I agreed and the staff then gave me another room which wasn’t supposed to be the upgrade but was a lot better than the upgrade in the first place. I was happy about it but little did I know what was in store. The very next day, the cleaning staff threw away all my belongings on my table which included presents I had bought for my friends,
My antibiotics, some soap and lip balm. I had entered the room after a morning out and found all my belongings gone and the cleaning lady in the room with the window wide open. I asked her what she was doing in my room and I also asked where my belongings were and she then said are you sure you are staying here? I then found out I had to go fish out my belongings in the trash as they had thrown away my items on the table. The cleaning staff had also removed my spare key card which I thought was alarming. Following which, I tried to order a glass of wine to calm my nerves but upon waiting 45 minutes to which the glass never came, I called to cancel the order but the staff on the phone insisted the wine was already being delivered and that I couldn’t cancel this. I informed them that I had to leave the room and could not spend my holiday waiting on a glass of wine to which the staff reluctantly said ok. I then went downstairs and complained about what happened and to which I was offered a glass of wine at the lobby to make up for all my inconvenience including the hotel staff throwing away my belongings.
Moving on to the next day, I called the GM Tina to inform her of what happened and she sent me a box of chocolates and some coffee and juice to make up for it. I then proceeded to order takeaway and the hotel said they would deliver the food to me. Fast forward to food delivery, the food came and the trainee staff delivered it on a trolley with a table cloth. I asked her to leave the food trolley in the room and she said she had to remove the trolley with the table cloth because it belonged to the hotel. I mean, it’s a standard food delivery table with table cloth. Why would she want me to take the bag of food and return her the food table ? She only let me have the table after I told her I would push it out when I was done and that it wouldn’t take too long. I ordered pho and the hotel provided a soup bowl but only a fork and knife. I then called the hotel to ask for a soup spoon and the trainee then came back 20 minutes later saying she gave me the wrong cutlery to begin with. I thought all was good after and so then went to take a shower in the room for the first time but realised there was no soap in the shower and so took a quick shower without soap. I found it weird that the cleaning staff could enter my room and throw away my things the day before but not refill the empty shower gel bottle. Although I was late for my appointment, I called the GM again to ask for a soap refill for later as well as additional slippers and a bathrobe. I would like to mention that before this as I was having my meal, that the cleaning staff again thought to enter my room without knocking and then proceeded to start cleaning without asking me for permission as I was still eating my meal. I told them to leave and come back later.
Separately, I had 3 boxes of unfinished food and so I left it next to the coffee machine. Before I left the room, the trainee came back in again and demanded for the trolley. I told her to take it herself as I was in a hurry to go out.
When I came back in, I realised 2 boxes of food had gone missing and another was open with all the sauces spilled out. I tried calling the GM again but was told she had left for the day.
I then ordered some champagne and was given a small 350 ml of moet to make up for the inconvenience, I then tried to take a shower but realised that the shower gel was still empty although I had requested for this from the GM before. The tissue box also wasn’t refilled and was completely empty although I found it weird that the cleaning staff took the liberty to enter my room at whim and throw away my belongings and my keycard and come in whenever they felt like.
When I checked out the next day, I tried to return a bottle of unopened red wine and apple juice that I had took from the fridge at the lobby downstairs but was told I could not return this for hygiene reasons although the bottles were untouched and unopened. If you must know, the hotel mini fridge in the room has nothing and you will need to pay for beverages from the fridge downstairs. I informed the staff that I wasn’t going to pay for such bad service as I had been having such a bad time and the staff at the lobby went that they knew nothing about it and told me to inform them again. I told them to speak to the GM.
Honestly, this is the WORST hotel I’ve stayed in for a Westin and absolutely it worth the price. I did not feel safe as a single woman either and I am so disgusted at the treatment I got in this budget mockery of a Westin. Stay somewhere else. Lots of rooms, super commercial feel, no soul, no service. Things get thrown away and stolen from your room without permission. I will not ever be staying there again or recommending this place to anyone.
Reakce hotelu
Komentář přidán: 31. 8. 2026
Dear Sightseer35329117809,
As you mentioned me, Tina, General Manager, in your review, I would like to take the opportunity to respond to you personally.
During your stay, we spoke several times by phone, particularly after you had to wait too long for your wine on the first evening. I am truly sorry about this. Our Guest Relations Manager, Boris, tried to make amends by offering you a glass of wine at the bar.
I believe we were also able to clarify that nothing had been taken from your room, but rather that some of your belongings had been moved while the room was being cleaned. This should, of course, never happen, and I sincerely apologized to you for this, as well as for the way the situation was handled by the housekeeper. To give you additional peace of mind, I immediately arranged for two new room keys to be issued to you.
I also personally took your order and arranged for the drinks you requested, together with a small box of chocolates, to be brought to your room.
Yes, unfortunately, the food delivery you ordered from outside the hotel arrived was brought immediately to your room with cutlery. Such outside food deliveries are generally not brought to the room by our staff, but as soon as we became aware of the issue, we immediately brought you the missing spoon. You are absolutely right, of course, that this should not have happened.
With regard to the food trolley, it may of course remain in the room. It seems there was a misunderstanding due to the language barrier, and I am sorry for the confusion.
Ultimately, you asked for the shower gel to be replenished and for the food trolley to be removed after you left the room at 5:00 p.m. Our colleagues came to your room at approximately 5:15 p.m., at which point you asked them to clean the room as well. I am also sorry that not everything went as you expected and that a part of the food containers were disposed of.
I would also like to clarify that I was at the hotel that evening when you wished to speak with me. Unfortunately, I was involved in an event at the time, which is why my assistant, Andrea, immediately took care of you. I had personally arranged for the 375 ml bottle of champagne to be sent to your room, as I was under the impression that you were staying alone.
All I can do is sincerely apologize for the various inconveniences you experienced during your stay. At the same time, I know that everyone involved genuinely did their very best to address the issues and to make your stay more enjoyable.
It is truly a shame that, despite all our efforts, we apparently did not succeed in making your stay the experience we had hoped it would be.
Kind regards, Tina and Team
As you mentioned me, Tina, General Manager, in your review, I would like to take the opportunity to respond to you personally.
During your stay, we spoke several times by phone, particularly after you had to wait too long for your wine on the first evening. I am truly sorry about this. Our Guest Relations Manager, Boris, tried to make amends by offering you a glass of wine at the bar.
I believe we were also able to clarify that nothing had been taken from your room, but rather that some of your belongings had been moved while the room was being cleaned. This should, of course, never happen, and I sincerely apologized to you for this, as well as for the way the situation was handled by the housekeeper. To give you additional peace of mind, I immediately arranged for two new room keys to be issued to you.
I also personally took your order and arranged for the drinks you requested, together with a small box of chocolates, to be brought to your room.
Yes, unfortunately, the food delivery you ordered from outside the hotel arrived was brought immediately to your room with cutlery. Such outside food deliveries are generally not brought to the room by our staff, but as soon as we became aware of the issue, we immediately brought you the missing spoon. You are absolutely right, of course, that this should not have happened.
With regard to the food trolley, it may of course remain in the room. It seems there was a misunderstanding due to the language barrier, and I am sorry for the confusion.
Ultimately, you asked for the shower gel to be replenished and for the food trolley to be removed after you left the room at 5:00 p.m. Our colleagues came to your room at approximately 5:15 p.m., at which point you asked them to clean the room as well. I am also sorry that not everything went as you expected and that a part of the food containers were disposed of.
I would also like to clarify that I was at the hotel that evening when you wished to speak with me. Unfortunately, I was involved in an event at the time, which is why my assistant, Andrea, immediately took care of you. I had personally arranged for the 375 ml bottle of champagne to be sent to your room, as I was under the impression that you were staying alone.
All I can do is sincerely apologize for the various inconveniences you experienced during your stay. At the same time, I know that everyone involved genuinely did their very best to address the issues and to make your stay more enjoyable.
It is truly a shame that, despite all our efforts, we apparently did not succeed in making your stay the experience we had hoped it would be.
Kind regards, Tina and Team
Vynikající lokalita
Friedrichstraße 158-164, čtvrť Mitte, Berlín, 10117, Německo|1,8 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
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Domácí mazlíčci povoleni za příplatek
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