Garner Hotel Dusseldorf Main Station by IHG

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Rychlá fakta

Příjezd od:
15:00
Odjezd před:
12:00
Domácí mazlíčci
Domácí mazlíčci povoleni za příplatek

Vybavení

Wi-Fi
24hodinová recepční služba
Kouření zakázáno
Domácí zvířata povolena
Televize
Výtah

Více o hotelu Garner Hotel Dusseldorf Main Station by IHG

Garner Hotel Dusseldorf Main Station by IHG

Garner Hotel Dusseldorf - Main Station by IHG se nachází na výhodném místě v centru města Düsseldorf a poskytuje snídani formou bufetu a bezplatné Wi-Fi ve všech prostorách.

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Co zaujalo cestovatele
Anonymní cestovatel

Komentář přidán: 23. 8. 2026

Ubytován/a od srpen 2026

Very kind and welcoming staff. I had a very pleasant stay in Dusseldorf. I would definitely come back again.
Anonymní cestovatel

Komentář přidán: 11. 8. 2026

Ubytován/a od červenec 2026

A very nice hotel in a central location.
The facilities are not quite new, however we had a good experience.
The best of all was the personnel that really gave us excellent service, from Zenaida at the front desk to her colleague that showed us maps and wrote recommendations, to the people at the breakfast room. Really nice!
The breakfast was complete and fresh!
On the other hand, it was very hot in the room and opening the window meant also having a lot of noise. We got a fan but our room was huge. This would be something to improve in the future.
Thanks!
Cestující rodiny

Komentář přidán: 5. 8. 2026

Ubytován/a od červenec 2026

Worst customer service ever

I rarely leave negative reviews, but my experience with Garner Hotel Düsseldorf – Main Station by IHG has been extremely disappointing.
I accidentally booked the wrong dates (14–15 July instead of 15–16 July). I realized my mistake almost immediately and contacted IHG Customer Service within just a few minutes of making the reservation.
I spent nearly 90 minutes on the phone speaking with four different customer service representatives. Each of them assured me they would contact the hotel and help resolve the issue. None of those promises were fulfilled.
I was then instructed to contact the hotel directly by email. I followed their instructions and sent not one, not two, but three emails. None of them received any reply.
The booking mistake itself is no longer my main concern. What is truly unacceptable is the complete lack of communication, the absence of any willingness to help, and the feeling of being ignored as a customer.
A simple response, even if the answer had been "no", would have demonstrated professionalism and respect. Instead, I received neither assistance nor acknowledgment.
This experience falls far below the level of customer service I expected from a hotel operating under the IHG brand. Unfortunately, based on my experience, I cannot recommend this hotel.
Anonymní cestovatel

Komentář přidán: 2. 8. 2026

Ubytován/a od červenec 2026

I paid for a queen bed and when I got there I got a full bed with broken furniture noisy room and broken safe . I asked the next day for queen size bed and front desk told me it’s almost the same and it’s good enough for me to stay there . There also no air conditioning. They did have me a small fan . Area not safe it was bad. I over paid for this hotel.
Individuální cestující

Komentář přidán: 25. 7. 2026

Ubytován/a od červenec 2026

Ok hotel but without AC and restless surroundings

The breakfast was good and the personal nice. My room didn’t have air conditioning and the window was broken so I couldn’t open it. I somehow managed to sleep even though I felt being in the tropics, sweaty all night. I don’t understand how this hotel has 4 stars. Also the location is near the railway station, very easy to access but I have never seen so many homeless people, young “ roadmen” selling drugs openly and lots of drug addicts in one place. I was a bit afraid to move around in that area. I wish that the would offer help to those people.

Reakce hotelu

Komentář přidán: 11. 8. 2026

Hello KatriinaK44,
Thank you for choosing IHG Hotels & Resorts for your leisure travel. We are grateful you stayed with us at the Garner Hotel Dusseldorf - Main Station.
We’re always delighted to hear about the positive experiences our guests enjoy. As soon as I read your review, I shared your feedback with our management team. However, I’m truly sorry to hear about the concerns you encountered during your stay. I’m confident your kind words will inspire us to continue making our guests feel right at home.
We look forward to seeing you soon.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service

Velmi dobrá lokalita

4,0

Graf-Adolf-Strasse 94, Stadtbezirk 1-Stadtmitte, Düsseldorf, 40210, Německo|1,07 km z centra města

Příjezd a odjezd

Příjezd od:

15:00

Odjezd před:

12:00

Užitečné informace

Domácí mazlíčci

Domácí mazlíčci povoleni za příplatek

Přistýlky

Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.

Garner Hotel Dusseldorf Main Station by IHG: Často kladené otázky

Garner Hotel Dusseldorf Main Station by IHG je 1.1 km od centra města Düsseldorf.
Garner Hotel Dusseldorf Main Station by IHG se nachází ve městě Düsseldorf v zemi Německo a je 1.1 km daleko od centra města Düsseldorf.
V hotelu Garner Hotel Dusseldorf Main Station by IHG se můžete ubytovat od 15:00 a odhlásit se budete muset před 12:00.
Ne, hotel Garner Hotel Dusseldorf Main Station by IHG parkoviště nemá. Pokud hledáte hotel s parkovacími místy, ve výsledcích vyhledávání nemovitostí jednoduše v sekci „Vybavení“ vyfiltrujte „Parkování“.
O restauracích v hotelu Garner Hotel Dusseldorf Main Station by IHG nemáme žádné informace, při rezervaci si vše ověřte přímo v hotelu.