TUI Blue Sylt
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 10:00 |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Vybavení
Wi-Fi
Parkování
Bazén
Fitcentrum
Lázně
24hodinová recepční služba
Více o hotelu TUI Blue Sylt
TUI Blue Sylt
This family-friendly holiday apartment complex offers individually designed, self-catering apartments on Sylt. There are 2 restaurants, a bar and a large spa area including a large indoor pool.
Hodnocení na 
Individuální cestující
Komentář přidán: 2. 5. 2026
Ubytován/a od květen 2026
Wellness in Rantum
Moin,
I can only recommend the spa area of the hotel. I’m a regular guest there as an “external” and it’s great every time. The staff is extremely friendly and helpful. For example, I was once mopped/swapped the hotel sauna towel and I got a new one without asking because my “search” was noticed. Even older and restricted guests are always treated nicely and politely. For example, there is always a chair in the women's locker room, so that even if you can't stand for long, you can safely blow-dry sitting.
There are a total of 3 saunas, a hot tub, a relaxation room (I rarely use it though), a swimming pool with a great view of the rantum pool and a gym, which I never entered. Also massage and cosmetic treatments are offered (but I never booked). The entire spa is always very clean. Regularly you see the staff with mop or broom to keep everything appealingly clean even in full “operation”.
Of particular note are the “spontaneous infusions with Sven”, which are not so spontaneous at all, because they fortunately take place regularly. Sven makes super nice infusions. Every infusion is a bit different, sometimes with crystals, sometimes with a great salt scrub, sometimes with the rain trowel, sometimes with fans or even fruit plate (with definitely always too little melon and pineapple! ) every time beautiful!
What is new is that you can now see on an information board in the sauna area when which infusion takes place. That's great! It would be even nicer, however, this would also be published in the app.
Criticisms? Sure better is always possible but here it is really nice. Okay, the app I mentioned, the parking, yes that was problematic so far, but I hope now that it belongs to the hotel it changes. Spontaneously, I can only think of two points: The hot tub schedule and the clock problem. The pool starts every full and half hour. It would be nicer to always start 1/4 before and 1/4 after, then the bubble bath would not start with the infusions in parallel. Oh yes and a watch in the outdoor area would be great! Unfortunately you forget the time there because it is so nice and relaxing and most wristwatches are not suitable for sauna.
So now I have written good things and also complained, I think you can now see for yourself what it is like there. I'm already looking forward to the next visit and maybe we'll meet there then.
I can only recommend the spa area of the hotel. I’m a regular guest there as an “external” and it’s great every time. The staff is extremely friendly and helpful. For example, I was once mopped/swapped the hotel sauna towel and I got a new one without asking because my “search” was noticed. Even older and restricted guests are always treated nicely and politely. For example, there is always a chair in the women's locker room, so that even if you can't stand for long, you can safely blow-dry sitting.
There are a total of 3 saunas, a hot tub, a relaxation room (I rarely use it though), a swimming pool with a great view of the rantum pool and a gym, which I never entered. Also massage and cosmetic treatments are offered (but I never booked). The entire spa is always very clean. Regularly you see the staff with mop or broom to keep everything appealingly clean even in full “operation”.
Of particular note are the “spontaneous infusions with Sven”, which are not so spontaneous at all, because they fortunately take place regularly. Sven makes super nice infusions. Every infusion is a bit different, sometimes with crystals, sometimes with a great salt scrub, sometimes with the rain trowel, sometimes with fans or even fruit plate (with definitely always too little melon and pineapple! ) every time beautiful!
What is new is that you can now see on an information board in the sauna area when which infusion takes place. That's great! It would be even nicer, however, this would also be published in the app.
Criticisms? Sure better is always possible but here it is really nice. Okay, the app I mentioned, the parking, yes that was problematic so far, but I hope now that it belongs to the hotel it changes. Spontaneously, I can only think of two points: The hot tub schedule and the clock problem. The pool starts every full and half hour. It would be nicer to always start 1/4 before and 1/4 after, then the bubble bath would not start with the infusions in parallel. Oh yes and a watch in the outdoor area would be great! Unfortunately you forget the time there because it is so nice and relaxing and most wristwatches are not suitable for sauna.
So now I have written good things and also complained, I think you can now see for yourself what it is like there. I'm already looking forward to the next visit and maybe we'll meet there then.
Cestující rodiny
Komentář přidán: 23. 4. 2026
Ubytován/a od duben 2026
Unfriendly staff and no real family hotel
Basically our apartment and the complex were nice and appealing. Unfortunately, our stay was clouded by the very unfriendly and incompetent staff. In addition, the hotel describes itself as a "family hotel" - but we found it very "child-unfriendly". We did not feel welcome and comfortable and would not go back to this hotel.
Here are a few experiences that force us to give this feedback:
- Children are not allowed in the bathroom "always" - there are closed times, only for adults. This we find very unfriendly for a "family hotel" and moreover it was not even told us at check in. So we had to wait with our children in bathrobes in the rain and cold and calm our crying children.
- We couldn't have an evening at the hotel buffet. Apparently, it was fully booked. Such nonsense- how can a buffet be booked!? It was just that the hotel was full of old people and we were probably not welcome with children. We chose the hotel because we found it convenient that there is a restaurant directly. But we were denied this. We were then allowed to eat something at the bar. The food was delicious and the service nice. Unfortunately we had to sit on high chairs, which was super uncomfortable with small children. We even got our car seat that the smallest could reasonably look over the edge of the table. Again- very child-unfriendly.
- Several times we wanted to inform ourselves at the reception about something (bus, bike rental, etc.) Each time we were rejected with a terse statement that we could not be given any information about this.
- These described situations we reported and complained on the spot and tried to seek the conversation. They always said someone would get back to us. Unfortunately, that never happened. People were not willing to seek solutions or at least to talk to us.
- The summit then came at the end. I'm afraid our flight has been cancelled. Then we called and asked if we could come back for a night. Just like almost everyone else at the gate did. Other people could go back without any problems. We received the statements from the reception "You could not answer this - I should check online on booking.com if there is still a room available!" Well, that's not what a supportive response looks like. We then found another hotel with 2 tired and stressed children fortunately.
Conclusion: The facility is beautiful and perfectly fine. Unfortunately, we found the staff miserable and would therefore not recommend a stay to families.
Here are a few experiences that force us to give this feedback:
- Children are not allowed in the bathroom "always" - there are closed times, only for adults. This we find very unfriendly for a "family hotel" and moreover it was not even told us at check in. So we had to wait with our children in bathrobes in the rain and cold and calm our crying children.
- We couldn't have an evening at the hotel buffet. Apparently, it was fully booked. Such nonsense- how can a buffet be booked!? It was just that the hotel was full of old people and we were probably not welcome with children. We chose the hotel because we found it convenient that there is a restaurant directly. But we were denied this. We were then allowed to eat something at the bar. The food was delicious and the service nice. Unfortunately we had to sit on high chairs, which was super uncomfortable with small children. We even got our car seat that the smallest could reasonably look over the edge of the table. Again- very child-unfriendly.
- Several times we wanted to inform ourselves at the reception about something (bus, bike rental, etc.) Each time we were rejected with a terse statement that we could not be given any information about this.
- These described situations we reported and complained on the spot and tried to seek the conversation. They always said someone would get back to us. Unfortunately, that never happened. People were not willing to seek solutions or at least to talk to us.
- The summit then came at the end. I'm afraid our flight has been cancelled. Then we called and asked if we could come back for a night. Just like almost everyone else at the gate did. Other people could go back without any problems. We received the statements from the reception "You could not answer this - I should check online on booking.com if there is still a room available!" Well, that's not what a supportive response looks like. We then found another hotel with 2 tired and stressed children fortunately.
Conclusion: The facility is beautiful and perfectly fine. Unfortunately, we found the staff miserable and would therefore not recommend a stay to families.
Reakce hotelu
Komentář přidán: 27. 4. 2026
Sehr geehrte Amanda,
wir bedanken uns für Ihre Buchung in unserem Hause und das Sie sich die Zeit genommen haben, Ihre Eindrücke zu schildern.
Sehr gerne möchten wir uns auch dazu äußern:
Ja, wir betrachten uns als kinder- und familienfreundliches Hotel. Wir beschreiben uns jedoch ganz bewusst nicht selbst als reines Familienhotel. Falls Sie in diese Richtung und mit diesem Wortlaut durch Ihr Reisebüro beraten wurden, bedauern wir das sehr. Unsere Gästeklientel schwankt sehr, abhängig von den Saisonzeiten. In den Hauptferienzeiten sind wir sehr stark von Familien gebucht und bemühen uns in dieser Zeit um ein besonders abwechslungsreiches Programm für die gesamte Familie.
Außerhalb der Ferienzeiten sind unsere Gäste ein ausgewogener Mix aus Paaren, Singles, Reise- oder Tagungsgruppen und Familien. Zu diesen Zeiten bemühen wir uns, dass die Familien natürlich ausreichend Raum haben, um zu spielen und zu toben, wir aber auch Ruheinseln für ruhesuchende Gäste, zum Beispiel auch manche Eltern, schaffen.
Somit haben wir die Stunde von 07 Uhr bis 08 Uhr im Schwimmbad für erwachsene „Frühschwimmer“ reserviert, so dass auch einmal Bahnen geschwommen werden können, ohne dass dazwischen geplanscht wird.
Außerdem steht der Saunabereich ab 17:30 Uhr nur noch den Erwachsenen zur Verfügung. Somit gelingt uns meist ein guter Kompromiss aller Bedürfnisse.
Bezüglich der Verpflegung bieten wir ebenfalls flexible Lösungen. In den Appartements ist Selbstversorgung möglich. Frühstücks- und Abendbuffet sind gerne zubuchbar. Für spontane Entschlüsse stehen unsere Bar und das Restaurant Lekkersnuut a la carte zur Verfügung. Wir empfehlen dringend die Buffets vorab zu buchen, um sich einen Platz zu sichern. Natürlich ist das für gewöhnlich auch spontan möglich. Aber es gibt eben auch Tage, an denen unsere Buffets vor Ort dann bereits ausgebucht sind. Über diese wachsende Beliebtheit freuen wir uns als Hotel natürlich sehr!
Dafür, dass Sie vor Ort keine Auskünfte erhalten haben, entschuldigen wir uns. Natürlich versuchen wir normalerweise stets zu unterstützen und zu beraten und stehen auch gerne für ernstere Gespräche zur Verfügung. Dass dies in Ihrem Fall nicht geschehen ist, bedauern wir sehr.
Ebenfalls entschuldigen wir uns dafür, falls Sie telefonisch an booking.com verwiesen wurden. Wir recherchieren das intern, da dies natürlich nicht gästeorientiert oder wirtschaftlich ist.
Insgesamt bedauern wir sehr, dass Sie sich als Familie nicht wertgeschätzt gefühlt haben. Dies lag zu keiner Zeit in unserer Absicht und wir hoffen, dass Sie dennoch eine schöne gemeinsame Zeit verbracht haben.
Wir wünschen Ihnen und Ihrer Familie weiterhin alles Gute!
Mit herzlichen Grüßen von der Insel Sylt,
Ihr TUI BLUE Team Sylt
wir bedanken uns für Ihre Buchung in unserem Hause und das Sie sich die Zeit genommen haben, Ihre Eindrücke zu schildern.
Sehr gerne möchten wir uns auch dazu äußern:
Ja, wir betrachten uns als kinder- und familienfreundliches Hotel. Wir beschreiben uns jedoch ganz bewusst nicht selbst als reines Familienhotel. Falls Sie in diese Richtung und mit diesem Wortlaut durch Ihr Reisebüro beraten wurden, bedauern wir das sehr. Unsere Gästeklientel schwankt sehr, abhängig von den Saisonzeiten. In den Hauptferienzeiten sind wir sehr stark von Familien gebucht und bemühen uns in dieser Zeit um ein besonders abwechslungsreiches Programm für die gesamte Familie.
Außerhalb der Ferienzeiten sind unsere Gäste ein ausgewogener Mix aus Paaren, Singles, Reise- oder Tagungsgruppen und Familien. Zu diesen Zeiten bemühen wir uns, dass die Familien natürlich ausreichend Raum haben, um zu spielen und zu toben, wir aber auch Ruheinseln für ruhesuchende Gäste, zum Beispiel auch manche Eltern, schaffen.
Somit haben wir die Stunde von 07 Uhr bis 08 Uhr im Schwimmbad für erwachsene „Frühschwimmer“ reserviert, so dass auch einmal Bahnen geschwommen werden können, ohne dass dazwischen geplanscht wird.
Außerdem steht der Saunabereich ab 17:30 Uhr nur noch den Erwachsenen zur Verfügung. Somit gelingt uns meist ein guter Kompromiss aller Bedürfnisse.
Bezüglich der Verpflegung bieten wir ebenfalls flexible Lösungen. In den Appartements ist Selbstversorgung möglich. Frühstücks- und Abendbuffet sind gerne zubuchbar. Für spontane Entschlüsse stehen unsere Bar und das Restaurant Lekkersnuut a la carte zur Verfügung. Wir empfehlen dringend die Buffets vorab zu buchen, um sich einen Platz zu sichern. Natürlich ist das für gewöhnlich auch spontan möglich. Aber es gibt eben auch Tage, an denen unsere Buffets vor Ort dann bereits ausgebucht sind. Über diese wachsende Beliebtheit freuen wir uns als Hotel natürlich sehr!
Dafür, dass Sie vor Ort keine Auskünfte erhalten haben, entschuldigen wir uns. Natürlich versuchen wir normalerweise stets zu unterstützen und zu beraten und stehen auch gerne für ernstere Gespräche zur Verfügung. Dass dies in Ihrem Fall nicht geschehen ist, bedauern wir sehr.
Ebenfalls entschuldigen wir uns dafür, falls Sie telefonisch an booking.com verwiesen wurden. Wir recherchieren das intern, da dies natürlich nicht gästeorientiert oder wirtschaftlich ist.
Insgesamt bedauern wir sehr, dass Sie sich als Familie nicht wertgeschätzt gefühlt haben. Dies lag zu keiner Zeit in unserer Absicht und wir hoffen, dass Sie dennoch eine schöne gemeinsame Zeit verbracht haben.
Wir wünschen Ihnen und Ihrer Familie weiterhin alles Gute!
Mit herzlichen Grüßen von der Insel Sylt,
Ihr TUI BLUE Team Sylt
Cestující rodiny
Komentář přidán: 12. 4. 2026
Ubytován/a od duben 2026
Nice facility with good food – but significant weaknesses in service
I went on holiday at TUI Blue in Rantum over Easter and want to share my experiences.
Basically we liked the accommodation well. The whole complex with swimming pool, sauna and sports facilities is really very nice and well maintained. We had a room with side mudflat views from which you could also look out over the Rantum Basin – that was a real highlight. The surroundings are also pleasant, with the nearby coffee roastery and the small port of Rantum. To the beach you have to walk a bit, but that was still fine.
The restaurant and the food also convinced us. The buffet was varied and adequate, and the consistently friendly and striving staff in the service are particularly positive. You felt really well looked after. A small criticism is the organization during the meal: Despite showing up on time, we had to wait one or two days as no table was available and had to be re-set first.
Unfortunately, there were also some clear criticisms. The reception was particularly negative. When checking out I wanted to request a late check-out as our train did not leave until later. Although I was previously told of various options (e.g. until 12 o'clock at an additional cost), this was suddenly no longer possible. The approach tone of a male employee was very unfriendly and unresponsive – that was disappointing for us, especially with the price level.
Also the service around the room cleaning was insufficient. On arrival the equipment was prepared for only two people, although there were four of us (towels, bathrobes etc.). We had to ask for more than once. An actually included interim cleaning did not take place at all, and the towel change was also only on demand. In addition, the apartment was not really clean on arrival.
Another point was the handling of dogs on the premises. Many guests let their dogs run free, sometimes several at the same time, although officially only two are allowed. We found this uncomfortable, especially with a small dog of our own.
Overall, we had a nice time with some very positive aspects, especially as regards facilities and gastronomy. Nevertheless, unfortunately, these are confronted with some organizational and service-related shortcomings. Given the rather high price, we would be critical of value for money and would rather consider alternatives.
Basically we liked the accommodation well. The whole complex with swimming pool, sauna and sports facilities is really very nice and well maintained. We had a room with side mudflat views from which you could also look out over the Rantum Basin – that was a real highlight. The surroundings are also pleasant, with the nearby coffee roastery and the small port of Rantum. To the beach you have to walk a bit, but that was still fine.
The restaurant and the food also convinced us. The buffet was varied and adequate, and the consistently friendly and striving staff in the service are particularly positive. You felt really well looked after. A small criticism is the organization during the meal: Despite showing up on time, we had to wait one or two days as no table was available and had to be re-set first.
Unfortunately, there were also some clear criticisms. The reception was particularly negative. When checking out I wanted to request a late check-out as our train did not leave until later. Although I was previously told of various options (e.g. until 12 o'clock at an additional cost), this was suddenly no longer possible. The approach tone of a male employee was very unfriendly and unresponsive – that was disappointing for us, especially with the price level.
Also the service around the room cleaning was insufficient. On arrival the equipment was prepared for only two people, although there were four of us (towels, bathrobes etc.). We had to ask for more than once. An actually included interim cleaning did not take place at all, and the towel change was also only on demand. In addition, the apartment was not really clean on arrival.
Another point was the handling of dogs on the premises. Many guests let their dogs run free, sometimes several at the same time, although officially only two are allowed. We found this uncomfortable, especially with a small dog of our own.
Overall, we had a nice time with some very positive aspects, especially as regards facilities and gastronomy. Nevertheless, unfortunately, these are confronted with some organizational and service-related shortcomings. Given the rather high price, we would be critical of value for money and would rather consider alternatives.
Reakce hotelu
Komentář přidán: 18. 4. 2026
Lieber Gast,
danke, dass Sie sich die Zeit genommen haben, uns Ihr sehr detailliertes Feedback mitzuteilen.
Wir freuen uns sehr, dass Ihnen das Appartement gefallen hat und Sie mit dem Schwimmbad, der Sauna und dem Angebot an unseren sportlichen Aktivitäten zufrieden waren. Auch freut es uns sehr, dass Sie den Appartement-Ausblick mit Blick auf das Rantumbecken so sehr genossen haben. Schön zu hören, dass Ihnen auch das Essen am Buffet gefallen hat und besonders die Freundlichkeit unseres Service-Personals einen positiven Eindruck hinterlassen hat.
Wir bedauern Ihre Anmerkung, dass Sie an zwei Tagen auf einen Sitzplatz im Restaurant warten mussten. Obwohl wir ein langes Zeitfenster für das Frühstück anbieten (täglich von 07:30 – 11:00 Uhr) hatten wir an besagten Tagen ein hohes Gästeaufkommen speziell zur gleichen Frühstückszeit (zwischen 9:15 – 10:00 Uhr). Unser Service-Team war trotzdem sehr engagiert und bemüht, für die ankommenden Frühstücksgäste zügig neue Tische einzudecken.
Bezüglich Ihrer Punkte zum Check-out:
Unserem Personal liegt es sehr am Herzen, unseren Gästen einen schönen und unbeschwerten Aufenthalt zu bereiten, umso mehr bedauern wir Ihre wahrgenommenen Eindrücke – diese Punkte sowie auch Ihre mitgeteilten Eindrücke zur Zimmerreinigung und, dass das Appartement bei Anreise nur für zwei Personen vorbereitet war, werden wir umgehend an die entsprechende Abteilung weiterleiten und auch noch einmal in unserem nächsten Team-Meeting ansprechen.
Wir senden Ihnen schöne Grüße von der Insel Sylt und hoffen, dass Sie trotz Ihrer genannten Anmerkungen eine angenehme und schöne Urlaubszeit bei uns verbracht haben.
Ihr TUI BLUE Team Sylt
danke, dass Sie sich die Zeit genommen haben, uns Ihr sehr detailliertes Feedback mitzuteilen.
Wir freuen uns sehr, dass Ihnen das Appartement gefallen hat und Sie mit dem Schwimmbad, der Sauna und dem Angebot an unseren sportlichen Aktivitäten zufrieden waren. Auch freut es uns sehr, dass Sie den Appartement-Ausblick mit Blick auf das Rantumbecken so sehr genossen haben. Schön zu hören, dass Ihnen auch das Essen am Buffet gefallen hat und besonders die Freundlichkeit unseres Service-Personals einen positiven Eindruck hinterlassen hat.
Wir bedauern Ihre Anmerkung, dass Sie an zwei Tagen auf einen Sitzplatz im Restaurant warten mussten. Obwohl wir ein langes Zeitfenster für das Frühstück anbieten (täglich von 07:30 – 11:00 Uhr) hatten wir an besagten Tagen ein hohes Gästeaufkommen speziell zur gleichen Frühstückszeit (zwischen 9:15 – 10:00 Uhr). Unser Service-Team war trotzdem sehr engagiert und bemüht, für die ankommenden Frühstücksgäste zügig neue Tische einzudecken.
Bezüglich Ihrer Punkte zum Check-out:
Unserem Personal liegt es sehr am Herzen, unseren Gästen einen schönen und unbeschwerten Aufenthalt zu bereiten, umso mehr bedauern wir Ihre wahrgenommenen Eindrücke – diese Punkte sowie auch Ihre mitgeteilten Eindrücke zur Zimmerreinigung und, dass das Appartement bei Anreise nur für zwei Personen vorbereitet war, werden wir umgehend an die entsprechende Abteilung weiterleiten und auch noch einmal in unserem nächsten Team-Meeting ansprechen.
Wir senden Ihnen schöne Grüße von der Insel Sylt und hoffen, dass Sie trotz Ihrer genannten Anmerkungen eine angenehme und schöne Urlaubszeit bei uns verbracht haben.
Ihr TUI BLUE Team Sylt
Cestující ve skupině
Komentář přidán: 15. 3. 2026
Ubytován/a od březen 2026
Mega sauna infusions nice and competently executed by the Sylter Original
Swimming pool well tempered and big enough to swim properly. In the sauna area could be one more sauna. But the sauna infusions from Sylter Original Sven are competent and unbeatable. High-quality oils are put together for the infusions. Sven brings his bucket with him at "half" from 4.30 pm and creates professional infusions with his pleasant, easy-going manner, of course there is also a proper wafting. Especially recommended are the infusions "crass horse" with sea salt peeling break
- a real insider tip!!
- a real insider tip!!
Anonymní cestovatel
Komentář přidán: 3. 11. 2025
Ubytován/a od říjen 2025
The room decor is old and needs updating, the furniture was hard and uncomfortable. The swimming pool photos looked luxurious but reality more like public swimming pool, the indoor hot tub was lukewarm. At check out (10am) there was a long queue and only 1 employee on duty, we waited 25 mins only to hand the keys and bath cards over (had asked if we needed to queue and was told yes, but in fact not really necessary). The beds were comfortable and the room was clean. We didn’t book breakfast because it was too expensive (€88 for our family per day).
Velmi dobrá lokalita
Hafenstr. 1a, Rantum, 25980, Německo|1,55 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
10:00
Užitečné informace
Domácí mazlíčci povoleni za příplatek
Děti potřebují pro spaní na pokoji přistýlku.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
TUI Blue Sylt: Často kladené otázky
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