Urban Lounge Sleepery, SureStay Collection by BW

Name: Urban Lounge Sleepery, SureStay Collection by BW
Address: 1286 Arawa Street, Rotorua, 3010, Nový Zéland, Rotorua, Region Waikato, 3010, Nový Zéland

+ 108

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Rychlá fakta

Příjezd od:	14:00
Odjezd před:	10:00
Domácí mazlíčci	Domácí mazlíčci zakázáni

Vybavení

Wi-Fi

Parkování

Bazén

Kouření zakázáno

Prádelna

Hasicí přístroje

Více o hotelu Urban Lounge Sleepery, SureStay Collection by BW

Urban Lounge Sleepery, SureStay Collection by BW

Urban Lounge Sleepery, SureStay Collection by BW se nachází v centru města a má výhled na Geotermální park Kuirau. K jezeru dojdete za 2 minuty. Hostel má vyhřívaný venkovní bazén a neplacené parkoviště (podle dostupnosti).

Hodnocení na

Co zaujalo cestovatele

Anonymní cestovatel

Komentář přidán: 22. 5. 2026

Ubytován/a od květen 2026

Room was clean and the staff at the reception was very kind and helpful. Check in process was smooth

Cestující ve skupině

Komentář přidán: 1. 8. 2026

Ubytován/a od srpen 2026

Horrible place

Not worth the price shower is either boiling or freezing room wasn’t what I booked staff take for ever to assist you wouldn’t stay here again

Cestující rodiny

Komentář přidán: 6. 7. 2026

Ubytován/a od červenec 2026

Terrible !!!

Don’t stay here ! It was dirty, and to top it off they tried to charge us for a hole in the wall that was already there when we arrived ! Extremely scabby

Reakce hotelu

Komentář přidán: 6. 7. 2026

Readers of this review should be aware that the damage referred to was most definitely made by this guest during the stay and was not pre-existing. When approached, this guests has written a 1 star review to get away from paying for the damage. We feel that the comments are totally unfair
Regards
The Urban Lounge Sleepery team

Anonymní cestovatel

Komentář přidán: 31. 5. 2026

Ubytován/a od květen 2026

Room well appointed and beds comfy. Room has thermal heater which heats the room so well and quickly. Balcony a bonus. Mess room had all you'd need. Kids loved pool.
Need a hook on bathroom door for toilet bags as bench space is limited. No kitchen cloth or face cloths either.
Central location can get very noisy. Walls & glazing are very thin - you can hear everything from outside, neighbours and those above. It seems some people live there: activity from top floor was constant at night until 1 or 2am. Not great for young children. A large, loose panel under the sink in the bathroom looked like a hazard for young children too.
Digital check in and digital room key are awesome. When we checked in (early) we were offered to reserve parking for $10 - we booked it. On arrival, there were no carparks available. The property says "1st in 1st served". I took this to mean if you book and are charged for a carpark, you will have a carpark. Noting this isn't the case! I notified this through check in feedback to the property manager but wasn't offered a refund.
The photos for this property show adults relaxing in a circular pool that appears to be a spa. This is misleading since there's a sign (not pictured) that says this is a children's pool and it's mildly heated but not warmer than the pool. Our room listing had both "outdoor pool" and "private pool" listed - no private pool. Also no minibar as listed.
For the price point, it's ok. But advertising could be more accurate

Cestující rodiny

Komentář přidán: 30. 5. 2026

Ubytován/a od květen 2026

Very bad check in experience

The room we booked was changed without notice and we had to argue back and forth the day we arrived until they sorted out the room we booked. I don’t know why was that so difficult. We booked a room (queen + single) in-suite with balcony a week in advance and then we found out that the room reserved for us was in the ground floor. When we told them that this is not the room we booked, they mentioned they changed the room with notifying us at all. After arguing with them back and forth, we finally got our room we booked. It wasn’t the queen + single bed but a double bed with two singles. But it was ok.
Also, we found out that a blanket did have some stains, they took it without replacing it.
We won’t book at this hotel again