Palacio Manco Capac by Ananay Hotels
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Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Parkování
Doprava z/na letiště
Lázně
24hodinová recepční služba
Restaurace
Více o hotelu Palacio Manco Capac by Ananay Hotels
Palacio Manco Capac by Ananay Hotels
Palacio Manco Capac se nachází v krásné koloniální budově v Cuscu a nabízí restauraci. K dispozici je bezplatné Wi-Fi. Denně se podává bezplatná snídaně. Prostorný a elegantní pokoj má vlastní koupelnu a župany.
Hodnocení na 
Cestující ve skupině
Komentář přidán: 8. 6. 2026
Ubytován/a od červen 2026
Great staff, comfortable rooms & amazing views
The staff at Palacio Manco Capac made our stay even better - everyone was super helpful and friendly. We want to shout out Jose in particular who was accommodating and even gave us our choice of room for an upgrade when we arrived - nothing was too much for him and the team.
The food at breakfast, plus room service from the restaurant for dinner when we’d had long days, was all delicious.
The views and buildings were also great and we never got too cold (they maybe have upgraded their heating options and it was plenty for us!). Whilst it is a bit of a walk up to the hotel from the centre of Cusco, we would recommend this place to anyone!
The food at breakfast, plus room service from the restaurant for dinner when we’d had long days, was all delicious.
The views and buildings were also great and we never got too cold (they maybe have upgraded their heating options and it was plenty for us!). Whilst it is a bit of a walk up to the hotel from the centre of Cusco, we would recommend this place to anyone!
Reakce hotelu
Komentář přidán: 18. 6. 2026
Dear Rebecca:
Thank you for your wonderful feedback, we are delighted to hear that our staff, especially Jose, contributed to your enjoyable stay, it is great to know that you appreciated the food and the stunning views.
We look forward to welcoming you back in the future.
Sincerely,
Mirella Monteagudo
Manager
Thank you for your wonderful feedback, we are delighted to hear that our staff, especially Jose, contributed to your enjoyable stay, it is great to know that you appreciated the food and the stunning views.
We look forward to welcoming you back in the future.
Sincerely,
Mirella Monteagudo
Manager
Pár
Komentář přidán: 8. 6. 2026
Ubytován/a od květen 2026
Beautiful hotel, excellent staff
Beautiful hotel with friendly and efficient staff. A special thanks to John for excellent service and helping us learn a little Spanish. And to Carmen too for tips on local knowledge. After travelling the massage was welcome and excellent quality and value. It is an advantage to be above the city as the air is cleaner (important when at high altitude). Taxi just a few sol to get back up the hill
Reakce hotelu
Komentář přidán: 18. 6. 2026
Dear Imogen:
Thank you for your wonderful feedback, we are delighted to hear that you enjoyed your stay and appreciated the service provided by our staff, especially John and Carmen.
We look forward to welcoming you back in the future.
Sincerely,
Palacio Manco Capac team
Thank you for your wonderful feedback, we are delighted to hear that you enjoyed your stay and appreciated the service provided by our staff, especially John and Carmen.
We look forward to welcoming you back in the future.
Sincerely,
Palacio Manco Capac team
Individuální cestující
CA
Komentář přidán: 17. 11. 2025
Ubytován/a od listopad 2025
Honest Review
TLDR; This is not a 4.5 Star. 3 at best. My honest, impartial review below.
The Good
The check-in process was very smooth, and the woman walked me to my hotel room and showed me where everything was even though it was late at night.
Jhon is literally running the hotel. That man deserves a huge raise. He clearly cares about the level of service the guests get. Super attentive! I had two dinners, the one Jhon was serving was amazing. The other dinner, I literally felt like an imposition by even being there.
Having a laundry service on site was great, especially after hiking for five days on the Inca.
The views are incredible, simply incredible. If you’re coming for the ambience, then this is a great option. The back lawn is pretty and they put out umbrellas.
The decor was very beautiful, authentic and clearly styled expertly. Fresh flowers in the bathroom.
The masseuse at the Spa was amazing. The deep tissue massage was one of the best I’ve EVER had.
The food at the restaurant was very good, although a bit overpriced (everything is in American dollars even though we are deep in Peru). Fettuccine and a glass of wine cost me 70 Canadian. For that reason, I only ate at the restaurant twice in 5 days.
The Bad
Everything is in US dollars? Why!? We are not in the US. As a Canadian this really irritated me. They should tell people this BEFORE they book. If I’m going to Peru, I expect to pay in Peruvian Soles. The only reason I can see for them doing this so they can charge more money (Lower denomination and harder to compare prices). I stayed in 3 other hotels here on my month-long trip (some other 4 & 5 stars) and they charged in Soles. I purposely came to Peru as I’m boycotting US travel - so to have to pay in USD is insulting. For example, $8 USD or 27 Soles for a beer, $18 Canadian with tip. Ridiculous prices. Cranking your prices does NOT make you a 5 star hotel. If you want to fill the hotel you have to provide reasonable amenities.
The listing said “bathrobe and slippers” there were none.
WiFi kept going out every half hour in the coach house, sometimes for 30 mins or more. Doesn’t cost much to get a booster.
No TV in the rooms which really is odd for a 4.5 star. Even 4 stars I stayed at in Cusco had a TV.
The room was VERY cold, even with the extra blankets provided. It feels like the hotel is struggling and they are trying to save money by having the heating on a set limited schedule. When it goes on at 6 and you go to bed at 8, it’s still freezing. I had to wear my puffer coat in my room, and at dinner it was so cold. I’m Canadian, and I was still freezing inside. When I tried to take a hot shower after my tour at 4pm I had to run the water for over 10 mins to get it lukewarm - which felt awful because all the signage in the bathroom says there is a water shortage.
The location is at the top of the hill. You also basically have to walk on the road with no sidewalks, which is very busy with tour buses going to Sacsayhuaman, in order to get downtown. I almost got hot by a tour bus ripping around the corner. A shuttle a few times a day would be expected at this level of hotel, given the location, and should not cost them much. If you are older or in poor health I would stay elsewhere.
Checkout was a bad experience. The woman at the desk didn’t seem to want to be bothered, so another hotel worker passed me the cash machine and I had to tell her I wanted to see the itemized receipt. No one asked how my stay was, if they had, I would have shared this feedback in person at that time.
$20 USD or 67 Soles for a ride to the airport. More than DOUBLE the 30 Soles rate of my Uber Comfort class ride.
Overall, the value / cost benefit was not there. And Jhon deserves a raise or promotion to manager as he really seems to understand the anatomy of customer service.
The Good
The check-in process was very smooth, and the woman walked me to my hotel room and showed me where everything was even though it was late at night.
Jhon is literally running the hotel. That man deserves a huge raise. He clearly cares about the level of service the guests get. Super attentive! I had two dinners, the one Jhon was serving was amazing. The other dinner, I literally felt like an imposition by even being there.
Having a laundry service on site was great, especially after hiking for five days on the Inca.
The views are incredible, simply incredible. If you’re coming for the ambience, then this is a great option. The back lawn is pretty and they put out umbrellas.
The decor was very beautiful, authentic and clearly styled expertly. Fresh flowers in the bathroom.
The masseuse at the Spa was amazing. The deep tissue massage was one of the best I’ve EVER had.
The food at the restaurant was very good, although a bit overpriced (everything is in American dollars even though we are deep in Peru). Fettuccine and a glass of wine cost me 70 Canadian. For that reason, I only ate at the restaurant twice in 5 days.
The Bad
Everything is in US dollars? Why!? We are not in the US. As a Canadian this really irritated me. They should tell people this BEFORE they book. If I’m going to Peru, I expect to pay in Peruvian Soles. The only reason I can see for them doing this so they can charge more money (Lower denomination and harder to compare prices). I stayed in 3 other hotels here on my month-long trip (some other 4 & 5 stars) and they charged in Soles. I purposely came to Peru as I’m boycotting US travel - so to have to pay in USD is insulting. For example, $8 USD or 27 Soles for a beer, $18 Canadian with tip. Ridiculous prices. Cranking your prices does NOT make you a 5 star hotel. If you want to fill the hotel you have to provide reasonable amenities.
The listing said “bathrobe and slippers” there were none.
WiFi kept going out every half hour in the coach house, sometimes for 30 mins or more. Doesn’t cost much to get a booster.
No TV in the rooms which really is odd for a 4.5 star. Even 4 stars I stayed at in Cusco had a TV.
The room was VERY cold, even with the extra blankets provided. It feels like the hotel is struggling and they are trying to save money by having the heating on a set limited schedule. When it goes on at 6 and you go to bed at 8, it’s still freezing. I had to wear my puffer coat in my room, and at dinner it was so cold. I’m Canadian, and I was still freezing inside. When I tried to take a hot shower after my tour at 4pm I had to run the water for over 10 mins to get it lukewarm - which felt awful because all the signage in the bathroom says there is a water shortage.
The location is at the top of the hill. You also basically have to walk on the road with no sidewalks, which is very busy with tour buses going to Sacsayhuaman, in order to get downtown. I almost got hot by a tour bus ripping around the corner. A shuttle a few times a day would be expected at this level of hotel, given the location, and should not cost them much. If you are older or in poor health I would stay elsewhere.
Checkout was a bad experience. The woman at the desk didn’t seem to want to be bothered, so another hotel worker passed me the cash machine and I had to tell her I wanted to see the itemized receipt. No one asked how my stay was, if they had, I would have shared this feedback in person at that time.
$20 USD or 67 Soles for a ride to the airport. More than DOUBLE the 30 Soles rate of my Uber Comfort class ride.
Overall, the value / cost benefit was not there. And Jhon deserves a raise or promotion to manager as he really seems to understand the anatomy of customer service.
Reakce hotelu
Komentář přidán: 19. 11. 2025
Dear Amy:
Thank you very much for taking the time to share your detailed feedback and for your kind comments about our team, especially Jhon. We are delighted to hear that you enjoyed the views, the spa, the décor, the landscaping, and several aspects of your stay.
We would also like to clarify a few important points:
Heating in the room
The room you stayed in is equipped with two heating sources:
Central heating, which operates daily from 5:00 p.m. to 7:00 a.m.
An additional electric heater, available for every guest to turn on according to their personal comfort needs.
Both of our restaurants also have electric heaters to help reduce the cold during meal service. And when needed, we are always happy to provide extra blankets—as we did for you while you were enjoying the view on the terrace.
Amenities
Regarding the amenities you mentioned, we sincerely apologize. We would have appreciated knowing this during your stay so we could correct it immediately.
WiFi
According to our internal records, the WiFi was functioning normally during the dates of your stay. However, your feedback is valuable, and we will continue monitoring the service to ensure a stable connection for all guests.
Prices and payment methods
Our rates are indeed expressed in US dollars, but guests are free to pay either in dollars or in Peruvian soles, or charge their expenses in either currency to their cards. Our payment terminals are configured to allow this choice without difficulty.
Overall, we are truly sorry that some aspects of your experience did not meet your expectations. We genuinely wish we had known about your concerns while you were still with us, as our priority is always to resolve any issue immediately and ensure that guests leave having fully enjoyed their stay.
Thank you again for your feedback. We hope to have the opportunity to welcome you back and offer you a much improved experience.
Warm regards,
Hotel Management
Thank you very much for taking the time to share your detailed feedback and for your kind comments about our team, especially Jhon. We are delighted to hear that you enjoyed the views, the spa, the décor, the landscaping, and several aspects of your stay.
We would also like to clarify a few important points:
Heating in the room
The room you stayed in is equipped with two heating sources:
Central heating, which operates daily from 5:00 p.m. to 7:00 a.m.
An additional electric heater, available for every guest to turn on according to their personal comfort needs.
Both of our restaurants also have electric heaters to help reduce the cold during meal service. And when needed, we are always happy to provide extra blankets—as we did for you while you were enjoying the view on the terrace.
Amenities
Regarding the amenities you mentioned, we sincerely apologize. We would have appreciated knowing this during your stay so we could correct it immediately.
WiFi
According to our internal records, the WiFi was functioning normally during the dates of your stay. However, your feedback is valuable, and we will continue monitoring the service to ensure a stable connection for all guests.
Prices and payment methods
Our rates are indeed expressed in US dollars, but guests are free to pay either in dollars or in Peruvian soles, or charge their expenses in either currency to their cards. Our payment terminals are configured to allow this choice without difficulty.
Overall, we are truly sorry that some aspects of your experience did not meet your expectations. We genuinely wish we had known about your concerns while you were still with us, as our priority is always to resolve any issue immediately and ensure that guests leave having fully enjoyed their stay.
Thank you again for your feedback. We hope to have the opportunity to welcome you back and offer you a much improved experience.
Warm regards,
Hotel Management
Pár
Komentář přidán: 7. 5. 2026
Ubytován/a od květen 2026
Amazing experience - thank you Jose
Stayed here for my partners birthday. Everything about our stay was incredible. The manager, Jose, in particular made sure everything was perfect for her birthday. He gave us a great price and upgraded the room, arranged for breakfast in the room and champagne for her birthday morning. He made everyone of our requests happen (big stuff and small stuff). He made sure my partner had a really special birthday.
The hotel itself was clean, staff were super friendly, good location to the city and with a great view from the terrace.
I could not reccomend this hotel more. We absolutely loved it.
The hotel itself was clean, staff were super friendly, good location to the city and with a great view from the terrace.
I could not reccomend this hotel more. We absolutely loved it.
Reakce hotelu
Komentář přidán: 10. 5. 2026
Dear Leeron:
Thank you for sharing your wonderful experience, we are delighted to hear that you enjoyed your stay.
We appreciate your kind words and hope to welcome you back in the future.
Sincerely;
Palacio Manco Capac Team
Thank you for sharing your wonderful experience, we are delighted to hear that you enjoyed your stay.
We appreciate your kind words and hope to welcome you back in the future.
Sincerely;
Palacio Manco Capac Team
Pár
Komentář přidán: 3. 5. 2026
Ubytován/a od květen 2026
A wonderful experience in Cusco.
We stayed 4 nights at the Palacio Manco Capac and it was certainly one of the best things about our trip to Cusco. From the moment we arrived we felt at home.
I want to highlight especially José, the host, whose attention was exceptional: Always attentive to every detail, ready to help with recommendations, reservations and any queries. Your warmth makes a huge difference. All staff accompanied this level of service with the same kindness and professionalism.
The hotel itself is beautiful, with that mix of colonial architecture and modern comfort (although the rooms do not have a TV) that makes every corner photographable (the reception is very nice). The location is perfect, but if you want to go to the historic center on foot, it can be a bit challenging, because the hotel is about 15 minutes from the Plaza de Armas by very steep streets.
I'd come back without thinking. Thank you Jose and the whole team for making our stay unforgettable.
I want to highlight especially José, the host, whose attention was exceptional: Always attentive to every detail, ready to help with recommendations, reservations and any queries. Your warmth makes a huge difference. All staff accompanied this level of service with the same kindness and professionalism.
The hotel itself is beautiful, with that mix of colonial architecture and modern comfort (although the rooms do not have a TV) that makes every corner photographable (the reception is very nice). The location is perfect, but if you want to go to the historic center on foot, it can be a bit challenging, because the hotel is about 15 minutes from the Plaza de Armas by very steep streets.
I'd come back without thinking. Thank you Jose and the whole team for making our stay unforgettable.
Reakce hotelu
Komentář přidán: 4. 5. 2026
Estimado huésped:
Agradecemos sinceramente por compartir su experiencia, nos complace saber que se sintió como en casa y que la atención de José y del equipo que hizo su estadía inolvidable. Esperamos recibirlo nuevamente en el futuro para seguir brindándole momentos memorables.
Sinceramente,
Equipo de Palacio Manco Capac
Agradecemos sinceramente por compartir su experiencia, nos complace saber que se sintió como en casa y que la atención de José y del equipo que hizo su estadía inolvidable. Esperamos recibirlo nuevamente en el futuro para seguir brindándole momentos memorables.
Sinceramente,
Equipo de Palacio Manco Capac
Vynikající lokalita
Quinta Qolqampata s/n - Barrio San Cristobal, Cuzco, Cusco, Peru|1,62 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
ve věku 7 let a starší
1 260 Kč (USD60) za osobu a noc
ve věku 2 let a mladší
Zdarma
Domácí mazlíčci zakázáni
Možnost snídaně
Možnosti snídaně
Snídaně na západní způsob
Čas snídaně
06:30–10:30 od pondělí do neděle
V reakci na situaci týkající se koronaviru (covid-19) platí v tomto ubytování v současné době dodatečná bezpečnostní a hygienická opatření. Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented. Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee. Foreign business travellers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation. Please bear in mind 10% service fee is not included.
In accordance with local tax laws, Peruvian citizens, foreigners staying more than 59 days in Peru, and foreign business travelers who require a printed invoice must pay an additional fee of 18%. Foreign guests not in any of the aforementioned categories can provide a copy of their immigration card and passport to waive the 18% additional fee (IVA).
Hotel přijímá následující platební metody:
Cash
Palacio Manco Capac by Ananay Hotels: Často kladené otázky
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