Four Points by Sheraton Sesimbra
+ 144
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Rychlá fakta
Příjezd od: | 16:00 |
|---|---|
Odjezd před: | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Parkování
Klimatizace
Bazén
Fitcentrum
24hodinová recepční služba
Více o hotelu Four Points by Sheraton Sesimbra
Four Points by Sheraton Sesimbra
Four Points by Sheraton Sesimbra se nachází v letovisku Sesimbra a nabízí restauraci, sezónní venkovní bazén, fitness centrum, bar, nepřetržitě otevřenou recepci, pokojovou službu a bezplatné Wi-Fi ve všech prostorách.
Hodnocení na 
Obchodní cestující
Komentář přidán: 9. 7. 2026
Ubytován/a od květen 2026
Four Points by Sheraton Sesimbra
Good hotel in Sesimbra.
Room spacious and comfortable, but with some points to need attention.
Staff not friendly and helpful, because we are in a group. The attitude is unjustifiable.
Normal price/quality ratio given location.
Room spacious and comfortable, but with some points to need attention.
Staff not friendly and helpful, because we are in a group. The attitude is unjustifiable.
Normal price/quality ratio given location.
Cestující rodiny
Komentář přidán: 26. 5. 2026
Ubytován/a od květen 2026
Three room changes, broken AC, a spider, and rude staff — avoid.
We checked in at 9 PM to room C-103 and what followed was one of the most frustrating hotel nights I’ve experienced.
The in-room phone numbers didn’t work, and the reception number wasn’t posted anywhere — I had to guess. When I finally reached the front desk, the receptionist was dismissive and arrogant, insisting information was on the TV when it clearly wasn’t.
The AC cycled on and off and never cooled the room. When we reported it, we were told maintenance is unavailable after 8 PM. The receptionist had to come see it herself before acknowledging the AC was broken — along with the missing phone directory and non-functional contact numbers. I also showed her a spider sitting on my pillow.
We were moved to C-111. Same problem — broken AC. Again, she spoke to us condescendingly, implying we just needed to close the windows. They were already closed. She had to verify it herself. Again.
Her colleague came and also couldn’t fix it — turns out the garden-facing windows are designed so that closing one side opens the other, making the room impossible to seal.
Third move: C-112. AC worked. But nobody mentioned it was the hotel’s only smoking room. The smell was unbearable.
Three rooms. Broken equipment. A spider. Zero accountability. Consistently rude staff. This hotel has serious operational and hospitality issues that need to be addressed.
The in-room phone numbers didn’t work, and the reception number wasn’t posted anywhere — I had to guess. When I finally reached the front desk, the receptionist was dismissive and arrogant, insisting information was on the TV when it clearly wasn’t.
The AC cycled on and off and never cooled the room. When we reported it, we were told maintenance is unavailable after 8 PM. The receptionist had to come see it herself before acknowledging the AC was broken — along with the missing phone directory and non-functional contact numbers. I also showed her a spider sitting on my pillow.
We were moved to C-111. Same problem — broken AC. Again, she spoke to us condescendingly, implying we just needed to close the windows. They were already closed. She had to verify it herself. Again.
Her colleague came and also couldn’t fix it — turns out the garden-facing windows are designed so that closing one side opens the other, making the room impossible to seal.
Third move: C-112. AC worked. But nobody mentioned it was the hotel’s only smoking room. The smell was unbearable.
Three rooms. Broken equipment. A spider. Zero accountability. Consistently rude staff. This hotel has serious operational and hospitality issues that need to be addressed.
Reakce hotelu
Komentář přidán: 27. 5. 2026
Dear pequepinzon,
We deeply regret to hear about your experience at Four Points by Sheraton Sesimbra. Thank you for sharing your detailed account. As my colleague Rodrigo mentioned, we understand how each of the issues you described, from problems with the equipment and repeated room changes to your interactions with our staff, made your stay frustrating.
Your experience matters to us, and your feedback will be taken into consideration as we reflect on the points raised. We apologize for any discomfort caused and appreciate you taking the time to inform us about these issues.
Best Regards,
We deeply regret to hear about your experience at Four Points by Sheraton Sesimbra. Thank you for sharing your detailed account. As my colleague Rodrigo mentioned, we understand how each of the issues you described, from problems with the equipment and repeated room changes to your interactions with our staff, made your stay frustrating.
Your experience matters to us, and your feedback will be taken into consideration as we reflect on the points raised. We apologize for any discomfort caused and appreciate you taking the time to inform us about these issues.
Best Regards,
Cestující rodiny
CN
Komentář přidán: 21. 7. 2026
Average Hotel That Falls Well Short of Marriott Standards
I stayed at the Four Points by Sheraton Sesimbra with my 16-year-old son and, unfortunately, our overall experience was disappointing. As a long-time Marriott guest, I expected considerably better.
The hotel itself is pleasant enough, and the location is good, but overall it felt average at best and did not live up to the Marriott standard I have experienced elsewhere.
The rooms are spacious, but they are beginning to show their age. The parquet flooring in our room was badly worn in places, with several damaged sections having been glued back down. This left raised, sharp edges that were uncomfortable to walk on barefoot and, in my opinion, presented an unnecessary safety hazard.
We paid extra for a Family Room because it included a sofa bed for my son. Unfortunately, this proved to be one of the biggest disappointments of our stay. The mattress was clearly old and worn out, offered very little support and creaked loudly with every movement. It was so uncomfortable that, on most nights, my son eventually climbed into my bed because he simply couldn’t sleep. Charging a premium for a family room is difficult to justify when the second bed is in such poor condition.
Another noticeable difference compared with my recent stays at the Marriott Lisbon and Sheraton Porto was the standard of service. While staff were polite, they generally did not appear particularly welcoming or proactive. Whether at breakfast, in the restaurant or around the swimming pool, the level of attentiveness and customer service fell well below what I have come to expect from Marriott.
The biggest disappointment, however, was the hotel’s approach to smoking around the swimming pool.
The hotel is advertised as a “Smoke Free Property,” yet guests were openly smoking cigarettes and vaping from sun loungers immediately surrounding the family swimming pool, often while young children and babies were nearby. On several occasions I had to move my lounger simply to avoid second-hand smoke.
I initially raised the matter with reception, then through the Marriott Bonvoy App, and finally by writing directly to the Duty Manager. The hotel explained that, under its interpretation of Portuguese law, the outdoor swimming pool forms part of the hotel’s "private" property and that smoking is therefore permitted in that area. It also advised that its smoke-free policy applies only to guest rooms and indoor public areas.
While I appreciate the clarification, I found this approach extremely disappointing. Regardless of the legal position, the hotel is free to adopt a higher standard for the comfort and wellbeing of its guests. In my view, allowing smoking around a busy family swimming pool places the preferences of a small number of smokers above the comfort, health and wellbeing of the majority of guests, particularly families with young children and babies. In practice, non-smoking guests are left to move elsewhere if they wish to avoid cigarette smoke.
Without the smoking issue, I would probably have awarded this hotel 3 stars. However, because management has consciously chosen to permit smoking around the main pool area despite guest complaints, I have reduced my rating to 2 stars.
There is certainly potential for this to be a very good hotel, but until the maintenance issues are addressed, the standard of customer service is improved, and management adopts a more family-friendly approach to smoking around the pool, I cannot recommend it to other Marriott guests.
The hotel itself is pleasant enough, and the location is good, but overall it felt average at best and did not live up to the Marriott standard I have experienced elsewhere.
The rooms are spacious, but they are beginning to show their age. The parquet flooring in our room was badly worn in places, with several damaged sections having been glued back down. This left raised, sharp edges that were uncomfortable to walk on barefoot and, in my opinion, presented an unnecessary safety hazard.
We paid extra for a Family Room because it included a sofa bed for my son. Unfortunately, this proved to be one of the biggest disappointments of our stay. The mattress was clearly old and worn out, offered very little support and creaked loudly with every movement. It was so uncomfortable that, on most nights, my son eventually climbed into my bed because he simply couldn’t sleep. Charging a premium for a family room is difficult to justify when the second bed is in such poor condition.
Another noticeable difference compared with my recent stays at the Marriott Lisbon and Sheraton Porto was the standard of service. While staff were polite, they generally did not appear particularly welcoming or proactive. Whether at breakfast, in the restaurant or around the swimming pool, the level of attentiveness and customer service fell well below what I have come to expect from Marriott.
The biggest disappointment, however, was the hotel’s approach to smoking around the swimming pool.
The hotel is advertised as a “Smoke Free Property,” yet guests were openly smoking cigarettes and vaping from sun loungers immediately surrounding the family swimming pool, often while young children and babies were nearby. On several occasions I had to move my lounger simply to avoid second-hand smoke.
I initially raised the matter with reception, then through the Marriott Bonvoy App, and finally by writing directly to the Duty Manager. The hotel explained that, under its interpretation of Portuguese law, the outdoor swimming pool forms part of the hotel’s "private" property and that smoking is therefore permitted in that area. It also advised that its smoke-free policy applies only to guest rooms and indoor public areas.
While I appreciate the clarification, I found this approach extremely disappointing. Regardless of the legal position, the hotel is free to adopt a higher standard for the comfort and wellbeing of its guests. In my view, allowing smoking around a busy family swimming pool places the preferences of a small number of smokers above the comfort, health and wellbeing of the majority of guests, particularly families with young children and babies. In practice, non-smoking guests are left to move elsewhere if they wish to avoid cigarette smoke.
Without the smoking issue, I would probably have awarded this hotel 3 stars. However, because management has consciously chosen to permit smoking around the main pool area despite guest complaints, I have reduced my rating to 2 stars.
There is certainly potential for this to be a very good hotel, but until the maintenance issues are addressed, the standard of customer service is improved, and management adopts a more family-friendly approach to smoking around the pool, I cannot recommend it to other Marriott guests.
Reakce hotelu
Komentář přidán: 23. 7. 2026
Dear david_hunt50,
Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay did not meet your expectations or the standards you associate with Marriott.
Please accept our sincere apologies for the condition of the sofa bed, the maintenance issues you encountered, and the level of service you experienced. Your comments have been shared with the relevant departments, as they help us identify areas where we need to improve.
Regarding smoking around the pool, we understand and respect your concerns. While our current policy complies with local regulations, we appreciate your perspective and will take your feedback into consideration as we continue to review our guest experience.
We value your loyalty to Marriott and hope to have the opportunity to restore your confidence during a future stay.
Kind regards,
The Management Team
Four Points by Sheraton Sesimbra
Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay did not meet your expectations or the standards you associate with Marriott.
Please accept our sincere apologies for the condition of the sofa bed, the maintenance issues you encountered, and the level of service you experienced. Your comments have been shared with the relevant departments, as they help us identify areas where we need to improve.
Regarding smoking around the pool, we understand and respect your concerns. While our current policy complies with local regulations, we appreciate your perspective and will take your feedback into consideration as we continue to review our guest experience.
We value your loyalty to Marriott and hope to have the opportunity to restore your confidence during a future stay.
Kind regards,
The Management Team
Four Points by Sheraton Sesimbra
Pár
Komentář přidán: 19. 7. 2026
Disappointing for a Marriott property
Room not ready at check in (despite online check in), were told that they would message when available, no message, so returned to the front desk 3 hours later and they were unconcerned that we hadn’t received a message.
Rooms are worn and tired, no shower gel in the dispenser. Most rooms
Have no view, we were given a balcony room as booked, with a view of the back of the adjacent room block.
We only booked this hotel, which is a 200ft climb and 1 mile from the town center because it stated it had a ‘complementary shuttle to the beach/town’…..it is not a shuttle, it’s small car that you have to book in advance in 15 min increments……how are you supposed to know when a Portuguese dinner will finish in advance, this is NOT a shuttle service as with all other Marriott properties.
We cancelled our 2 and 3rd nights and stayed elsewhere!
Rooms are worn and tired, no shower gel in the dispenser. Most rooms
Have no view, we were given a balcony room as booked, with a view of the back of the adjacent room block.
We only booked this hotel, which is a 200ft climb and 1 mile from the town center because it stated it had a ‘complementary shuttle to the beach/town’…..it is not a shuttle, it’s small car that you have to book in advance in 15 min increments……how are you supposed to know when a Portuguese dinner will finish in advance, this is NOT a shuttle service as with all other Marriott properties.
We cancelled our 2 and 3rd nights and stayed elsewhere!
Reakce hotelu
Komentář přidán: 23. 7. 2026
Dear andyjB5045FF,
We are truly sorry to learn that your experience at Four Points by Sheraton Sesimbra did not meet your expectations.
Please accept our sincere apologies for the inconvenience caused by the delays during check-in and the shortcomings in our communication. We also regret that your room and its amenities did not meet your needs, and we are sorry to hear of your disappointment regarding the shuttle service.
We completely understand your frustration and sincerely appreciate you taking the time to share your feedback with us, as it helps us identify areas where we can improve.
We hope to have the opportunity to provide you with a much more enjoyable experience in the future.
Best Regards,
We are truly sorry to learn that your experience at Four Points by Sheraton Sesimbra did not meet your expectations.
Please accept our sincere apologies for the inconvenience caused by the delays during check-in and the shortcomings in our communication. We also regret that your room and its amenities did not meet your needs, and we are sorry to hear of your disappointment regarding the shuttle service.
We completely understand your frustration and sincerely appreciate you taking the time to share your feedback with us, as it helps us identify areas where we can improve.
We hope to have the opportunity to provide you with a much more enjoyable experience in the future.
Best Regards,
Anonymní cestovatel
Komentář přidán: 14. 7. 2026
Ubytován/a od červenec 2026
Mixed review really. The room smelt of cigarettes and mould. The bathroom had black mould all over the ceiling and in the shower, along the skirting boards and around the balcony door. It was also quite dated. The bathroom sink was also blocked. Other than that, it was alright, staff were nice and the pool was lovely. Breakfast was decent.
Velmi dobrá lokalita
Rua 4 de Maio, Altinho de São João lote 50, Sesimbra, 2970-621, Portugalsko|0,52 km z centra města
Příjezd a odjezd
Příjezd od:
16:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
ve věku 2 let a mladší
Zdarma
Domácí mazlíčci povoleni za příplatek
Možnost snídaně
Cena snídaně
364 Kč (≈ 15 EUR) za osobu
Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek. Informujte prosím Four Points by Sheraton Sesimbra o svém předpokládaném čase příjezdu předem. Tuto informaci můžete napsat do políčka pro zvláštní požadavky při rezervaci nebo se obraťte přímo na ubytování. Kontaktní údaje jsou uvedeny v potvrzení rezervace. When travelling with pets, please note that an extra charge applies. Please note that a maximum of 1 pet per room is allowed. Please note that the property can only allow pets with a maximum weight of 30 KG. Please note that it is required to present the animal's health report. Pets are not allowed in the pool area, restaurant or gym. Please note that all rooms feature external access only. Please note that the 2 Bedroom Suite, Pool view, two balconies can only be accessed via stairs.
Hotel přijímá následující platební metody:
Cash
Four Points by Sheraton Sesimbra: Často kladené otázky
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