High Beach White
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Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 12:00 |
Vybavení
Wi-Fi
Fitcentrum
Lázně
24hodinová recepční služba
Výtah
Úschovna zavazadel
Více o hotelu High Beach White
High Beach White
Located in Hersonissos, High Beach White is in the entertainment district and on the beach. Lychnostatis and Folklore Museum are cultural highlights, and some of the area's attractions include Star Beach Water Park and Sissi Mini Golf. Aquaworld Aquarium and Labyrinth Park are also worth visiting. Catch some rays at the beach or spend the day relaxing at High Beach White's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. High Beach White offers 18 air-conditioned accommodations with espresso makers and safes. Rooms open to balconies or patios. Each accommodation is individually decorated. Premium satellite television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries, and bidets. This Hersonissos hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested. Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Hodnocení na 
Pár
Komentář přidán: 13. 8. 2026
Ubytován/a od srpen 2026
Our first time in Greece—and it wasn't our last time
It was our first time in Greece, and we really enjoyed it—thanks to the fantastic hotel where we stayed. The transfer from the airport to the hotel went smoothly and without problems. We traveled as a couple and booked a suite at High Beach White. The view was amazing. The rooms are beautiful. Very cozy and modern. They were cleaned daily. We particularly appreciated having access to our own private pool. We were able to relax very well.
We also really enjoyed the evening entertainment at the bar, which featured everything from a saxophonist to a Greek band and traditional dancers. We loved spending time there.
We can’t say enough good things about the food, too; it was delicious and offered great variety. The dining area was always beautifully set up. The staff were incredibly warm, attentive, and helpful.
We will especially remember the managers—Mrs. Lia, Mr. Paris, and Mr. Yannis—as well as Mr. Vasilis from reception. Thank you so much for the warm welcome. Finally, a huge thank you to the entire hotel staff. Thank you for making our stay unforgettable!
We also really enjoyed the evening entertainment at the bar, which featured everything from a saxophonist to a Greek band and traditional dancers. We loved spending time there.
We can’t say enough good things about the food, too; it was delicious and offered great variety. The dining area was always beautifully set up. The staff were incredibly warm, attentive, and helpful.
We will especially remember the managers—Mrs. Lia, Mr. Paris, and Mr. Yannis—as well as Mr. Vasilis from reception. Thank you so much for the warm welcome. Finally, a huge thank you to the entire hotel staff. Thank you for making our stay unforgettable!
Pár
Komentář přidán: 9. 8. 2026
Ubytován/a od srpen 2026
This time it didn't work.
Dear Hotel Manager / Customer Service,
We have recently completed our third stay with you, but would like to give you feedback that this year's stay was unfortunately a big disappointment compared to the previous two years.
Given the hotel’s high price level, we expect a certain standard in both service and quality, but this year it failed in several key areas:
Transportation: Transportation from the airport to the hotel was very poorly organized.
Room cleaning and service: The cleanliness of the room was very deficient. There was a shortage of basic things like toilet paper filling, and the towels were not replaced as required in the service.
Service position: When we informed the reception about things that didn’t work, we found that the staff became increasingly rejecting and dissatisfied rather than solving the problems.
Food and bar: The food quality was noticeably worse this year than before. In the bar, too, the knowledge was very scarce; when you order an Irish Coffee and get coffee with cream without whisky, or when the staff does not know how to make Coffee Baileys, this is not the style of a hotel in this price class.
After two great years with you, the experience of the year was unfortunately so bad that it did not correspond to the expectations or the price we paid. This means that we will not choose your hotel again on future trips.
We have recently completed our third stay with you, but would like to give you feedback that this year's stay was unfortunately a big disappointment compared to the previous two years.
Given the hotel’s high price level, we expect a certain standard in both service and quality, but this year it failed in several key areas:
Transportation: Transportation from the airport to the hotel was very poorly organized.
Room cleaning and service: The cleanliness of the room was very deficient. There was a shortage of basic things like toilet paper filling, and the towels were not replaced as required in the service.
Service position: When we informed the reception about things that didn’t work, we found that the staff became increasingly rejecting and dissatisfied rather than solving the problems.
Food and bar: The food quality was noticeably worse this year than before. In the bar, too, the knowledge was very scarce; when you order an Irish Coffee and get coffee with cream without whisky, or when the staff does not know how to make Coffee Baileys, this is not the style of a hotel in this price class.
After two great years with you, the experience of the year was unfortunately so bad that it did not correspond to the expectations or the price we paid. This means that we will not choose your hotel again on future trips.
Reakce hotelu
Komentář přidán: 13. 8. 2026
Dear 852steinarb,
Thank you for taking the time to share your feedback with us after your recent stay.
First of all, allow me to say that I am genuinely sorry to read that your 3rd experience with us did not leave you with the same feeling as your previous visits. Returning guests are extremely important to us and the fact that more than 40% of our guests choose to return year after year is perhaps the strongest testament to the trust and loyalty we have built over time. This is something that makes your disappointment even more important to me personally.
I have read your comments carefully and I would like to respond with the attention and respect they deserve.
You stayed this year in a Beachfront Suite at High Beach White, which is one of our most privileged accommodation experiences. For this room category, our standard is not limited to basic housekeeping. It includes daily turndown service and instead of asking our guests to collect their beach towels from the picking point, we place them directly in the room as part of the personalized service we want High Beach White to represent. Therefore, if during your stay there were shortcomings with the towel replacement or replenishment of basic items, this does not reflect the level of service we aim to provide. It is a failure in execution and for that I sincerely apologize.
I am also sorry to hear that when you raised concerns during your stay, you felt the response became less helpful rather than more solution-oriented. This is not the attitude we expect from our team. A guest should never feel that reporting an issue creates distance. On the contrary, this is exactly the moment when we must become more present, more attentive and more committed to finding a solution.
Regarding the Food & Beverage experience, I fully understand why you are comparing this year with your previous stays. At the same time, I would like to respectfully clarify one important point. On your previous visits, your board basis was different, as you had stayed with Half Board and All-Inclusive arrangements, while this year your reservation was on Bed & Breakfast. This naturally changes the way the overall dining and bar experience is perceived during the holiday. However, this does not change our responsibility regarding quality, consistency and professionalism. Whether a guest stays on Bed & Breakfast, Half Board or All Inclusive, the service standards of High Beach White must remain aligned with the level of the hotel.
I also take very seriously your comments about the bar service. Details such as a properly prepared Irish Coffee or Coffee Baileys may seem small, but in a hotel of our category they are not small at all. They are part of the confidence, training and attention to detail that guests rightly expect.
What saddens me most is that, as a returning guest, you left with all these thoughts without feeling that you could sit with us and discuss them openly while you were still here. I do not say this to shift responsibility to you. The responsibility is ours to create that trust. But I do wish we had been given the opportunity during your stay to understand the full picture, to act immediately and to protect the positive relationship that had been built over your previous two visits.
Your feedback will not be treated as a simple complaint. It will be used internally to review the specific service points you mentioned, especially housekeeping follow-up, reception handling and bar training. These are areas where consistency is essential, especially for returning guests who know the hotel and can immediately feel when something is not as it should be.
I completely respect your disappointment and your statement that you may not choose us again. At the same time, I would be very sorry if this stay became the final memory of a hotel that had previously given you two very positive experiences. High Beach White is not only about the room, the beach or the location. It is about the feeling of being personally looked after and this is the feeling we clearly did not deliver to you this time.
If you are open to it, I would truly appreciate the opportunity to personally communicate with you and understand more details about your stay. Not with the intention of changing your words, but with the intention of showing you that your opinion matters to us and that we still care about the relationship we have built with you over the years.
Thank you once again for your honesty. I am sorry that we did not meet your expectations this year, but I sincerely hope that one disappointing experience will not overshadow the trust and wonderful memories built during your previous stays with us.
Respectfully,
Nikos Martimianakis
General Manager
High Beach Hotels Collection
Thank you for taking the time to share your feedback with us after your recent stay.
First of all, allow me to say that I am genuinely sorry to read that your 3rd experience with us did not leave you with the same feeling as your previous visits. Returning guests are extremely important to us and the fact that more than 40% of our guests choose to return year after year is perhaps the strongest testament to the trust and loyalty we have built over time. This is something that makes your disappointment even more important to me personally.
I have read your comments carefully and I would like to respond with the attention and respect they deserve.
You stayed this year in a Beachfront Suite at High Beach White, which is one of our most privileged accommodation experiences. For this room category, our standard is not limited to basic housekeeping. It includes daily turndown service and instead of asking our guests to collect their beach towels from the picking point, we place them directly in the room as part of the personalized service we want High Beach White to represent. Therefore, if during your stay there were shortcomings with the towel replacement or replenishment of basic items, this does not reflect the level of service we aim to provide. It is a failure in execution and for that I sincerely apologize.
I am also sorry to hear that when you raised concerns during your stay, you felt the response became less helpful rather than more solution-oriented. This is not the attitude we expect from our team. A guest should never feel that reporting an issue creates distance. On the contrary, this is exactly the moment when we must become more present, more attentive and more committed to finding a solution.
Regarding the Food & Beverage experience, I fully understand why you are comparing this year with your previous stays. At the same time, I would like to respectfully clarify one important point. On your previous visits, your board basis was different, as you had stayed with Half Board and All-Inclusive arrangements, while this year your reservation was on Bed & Breakfast. This naturally changes the way the overall dining and bar experience is perceived during the holiday. However, this does not change our responsibility regarding quality, consistency and professionalism. Whether a guest stays on Bed & Breakfast, Half Board or All Inclusive, the service standards of High Beach White must remain aligned with the level of the hotel.
I also take very seriously your comments about the bar service. Details such as a properly prepared Irish Coffee or Coffee Baileys may seem small, but in a hotel of our category they are not small at all. They are part of the confidence, training and attention to detail that guests rightly expect.
What saddens me most is that, as a returning guest, you left with all these thoughts without feeling that you could sit with us and discuss them openly while you were still here. I do not say this to shift responsibility to you. The responsibility is ours to create that trust. But I do wish we had been given the opportunity during your stay to understand the full picture, to act immediately and to protect the positive relationship that had been built over your previous two visits.
Your feedback will not be treated as a simple complaint. It will be used internally to review the specific service points you mentioned, especially housekeeping follow-up, reception handling and bar training. These are areas where consistency is essential, especially for returning guests who know the hotel and can immediately feel when something is not as it should be.
I completely respect your disappointment and your statement that you may not choose us again. At the same time, I would be very sorry if this stay became the final memory of a hotel that had previously given you two very positive experiences. High Beach White is not only about the room, the beach or the location. It is about the feeling of being personally looked after and this is the feeling we clearly did not deliver to you this time.
If you are open to it, I would truly appreciate the opportunity to personally communicate with you and understand more details about your stay. Not with the intention of changing your words, but with the intention of showing you that your opinion matters to us and that we still care about the relationship we have built with you over the years.
Thank you once again for your honesty. I am sorry that we did not meet your expectations this year, but I sincerely hope that one disappointing experience will not overshadow the trust and wonderful memories built during your previous stays with us.
Respectfully,
Nikos Martimianakis
General Manager
High Beach Hotels Collection
Pár
UK
Komentář přidán: 16. 7. 2026
Ubytován/a od červenec 2026
Below par
It started off well with transfer drop off at the reception that is set a 100 yards from the hotel complex and then we were dropped off at our room 808 which is immediately next door to a day/night club with BOOMING music BUT we kind of got used to that. The beach was absolutely rammo but the consolation was that it was good for people watching so we got over that too.
The main dining area was tucked away in the middle of the main stay and the food was okay some days but very bland on other occassions. So we ate at the beach front restaurant mostly. The a la carte lunch time menu had burgers and pizzas and, on the whole, the food was good and plentiful with excellent service and great Rose wine. We ate above the restaurant on two nights but you had to pay for the lunchtime a la carte menu (which was odd) so we went along with the 5 course set menu. Given that we were "All Inc" it was also odd that they gave us a wine list and had to pay. No big deal as we had a lovely evening and the prices were not excessive. We decided to try it again but were a bit more savvy this time and asked if the Rose wine was All Inc (as we really liked it) and it was!! They should have told us that I think or maybe we should have asked? Anyway, the food was really awful. Particularly bad. Service was excellent I should say but we hardly ate a thing.
Our room was clean and comfortable. Unfortunately the box of tissues ran empty never to be refilled along with our shampoo and various other things. We thought we would try the room service for dinner on three occassions. On the first attempt they said they were too busy; second time they took the order but phoned back to cancel (too busy) and on the final time it never turned up so I went and got a plateful of food from the canteen.
Every night the aircon stopped working from 11pm until 1am and that was uncomfortable. We called housekeeping to try and fix it but were told there was a static problem (whatever that is?) and that it would come back on soon. It did eventually.
Finally, on departure we paid our bill and I asked if we were to be picked up at MacDonalds (we had been warned it could be one of two places) or from the reception. With twenty minutes before collection, the lady told us to take a seat as the coach driver calls her to let her know. With 5 minutes to go I asked if the coach driver had called and she said "not yet" so we took a seat again. we asked again ten minutes later and she told us that the coach had collected from MacDonalds!!! It was just ridiculous. I asked them if they would pay for our taxi to the airport and she then said it was our faut as we had not checked our TUI app. I said that firstly I was not aware that the TUI app had this information and secondly, in any event, she told us to "take a seat" as they as they were going to phone her. She said we would have to pay for our own taxi and get a receipt to make a claim against TUI. Fat chance of that happening.
So 70 euros later we made it to the airport and were homeward bound.
Despite all, we did manage to really enjoy ourselves and nothing was spoilt. We wont be going back but anyone going should just we aware of a few things flagged above.
P.S. We should mention the the SPA was excellent. DiDi and Vicki were FIVE STAR. Best massages we have ever had.
The main dining area was tucked away in the middle of the main stay and the food was okay some days but very bland on other occassions. So we ate at the beach front restaurant mostly. The a la carte lunch time menu had burgers and pizzas and, on the whole, the food was good and plentiful with excellent service and great Rose wine. We ate above the restaurant on two nights but you had to pay for the lunchtime a la carte menu (which was odd) so we went along with the 5 course set menu. Given that we were "All Inc" it was also odd that they gave us a wine list and had to pay. No big deal as we had a lovely evening and the prices were not excessive. We decided to try it again but were a bit more savvy this time and asked if the Rose wine was All Inc (as we really liked it) and it was!! They should have told us that I think or maybe we should have asked? Anyway, the food was really awful. Particularly bad. Service was excellent I should say but we hardly ate a thing.
Our room was clean and comfortable. Unfortunately the box of tissues ran empty never to be refilled along with our shampoo and various other things. We thought we would try the room service for dinner on three occassions. On the first attempt they said they were too busy; second time they took the order but phoned back to cancel (too busy) and on the final time it never turned up so I went and got a plateful of food from the canteen.
Every night the aircon stopped working from 11pm until 1am and that was uncomfortable. We called housekeeping to try and fix it but were told there was a static problem (whatever that is?) and that it would come back on soon. It did eventually.
Finally, on departure we paid our bill and I asked if we were to be picked up at MacDonalds (we had been warned it could be one of two places) or from the reception. With twenty minutes before collection, the lady told us to take a seat as the coach driver calls her to let her know. With 5 minutes to go I asked if the coach driver had called and she said "not yet" so we took a seat again. we asked again ten minutes later and she told us that the coach had collected from MacDonalds!!! It was just ridiculous. I asked them if they would pay for our taxi to the airport and she then said it was our faut as we had not checked our TUI app. I said that firstly I was not aware that the TUI app had this information and secondly, in any event, she told us to "take a seat" as they as they were going to phone her. She said we would have to pay for our own taxi and get a receipt to make a claim against TUI. Fat chance of that happening.
So 70 euros later we made it to the airport and were homeward bound.
Despite all, we did manage to really enjoy ourselves and nothing was spoilt. We wont be going back but anyone going should just we aware of a few things flagged above.
P.S. We should mention the the SPA was excellent. DiDi and Vicki were FIVE STAR. Best massages we have ever had.
Reakce hotelu
Komentář přidán: 21. 7. 2026
Dear Ronald W,
Thank you for taking the time to share such a detailed review of your stay. We truly appreciate both your positive comments and your constructive feedback, as they help us continuously improve our services.
First and foremost, we sincerely regret that the overall experience did not meet expectations. Please be assured that we treat all guest comments with the utmost attention, as they are essential in maintaining and continuously enhancing the standards of a 5-star property.
We understand that individual expectations and preferences may vary. However, we would like to assure you that all our facilities, services, and operating standards fully comply with 5-star hotel specifications. Housekeeping services are carried out daily in accordance with strict quality-control procedures, and any concerns or perceived inconsistencies would have been promptly investigated and addressed had they been brought to our attention during your stay.
We are pleased to know that you enjoyed your meals at our beachfront restaurant and appreciated both the quality of the food and the attentive service provided by our team. It is also wonderful to hear that you particularly enjoyed our rosé wine.
The buffet includes a wide rotation and variety of options, complemented by themed nights (Cretan, Greek, International, Asian, Mexican, Italian, etc.), designed to offer diversity throughout the stay. In addition, the resort operates multiple dining outlets, including a main buffet restaurant and à la carte options offering elevated culinary experiences. Seating arrangements follow European 5-star standards, maintaining appropriate spacing for guest comfort, although peak operational periods may naturally create higher levels of activity.
We strive to offer a varied and flavorful dining experience every day, and your comments will be shared with our Executive Chef and culinary team as part of our ongoing efforts to maintain the highest standards of quality and consistency.
We sincerely apologize for the inconvenience you experienced with the room service and the temporary air conditioning issue. During that particular period, there were several power interruptions in the area, which affected the operation and stability of some of the hotel’s systems.
We are especially sorry for the inconvenience you experienced regarding the transfer arranged by your tour operator on your departure day. We fully understand how frustrating and stressful this situation must have been. Your feedback has been shared with the relevant teams so that we can review our communication procedures with our partners and help prevent similar situations in the future.
On a positive note, we are delighted to know that you enjoyed several aspects of your stay, including the beachfront restaurant, the service provided by our team, and especially our SPA.
Thank you once again for your honest feedback. We regret that your stay did not reflect the level of service and experience we proudly deliver to the vast majority of our guests. We remain fully committed to continuous improvement and to providing sincere, professional, and high-quality hospitality at every level.
We hope you will consider giving us another opportunity in the future to provide you with the high-quality experience that we aim to deliver to every guest.
Kind regards,
Vasilis Sergiev
Front Office Manager
Thank you for taking the time to share such a detailed review of your stay. We truly appreciate both your positive comments and your constructive feedback, as they help us continuously improve our services.
First and foremost, we sincerely regret that the overall experience did not meet expectations. Please be assured that we treat all guest comments with the utmost attention, as they are essential in maintaining and continuously enhancing the standards of a 5-star property.
We understand that individual expectations and preferences may vary. However, we would like to assure you that all our facilities, services, and operating standards fully comply with 5-star hotel specifications. Housekeeping services are carried out daily in accordance with strict quality-control procedures, and any concerns or perceived inconsistencies would have been promptly investigated and addressed had they been brought to our attention during your stay.
We are pleased to know that you enjoyed your meals at our beachfront restaurant and appreciated both the quality of the food and the attentive service provided by our team. It is also wonderful to hear that you particularly enjoyed our rosé wine.
The buffet includes a wide rotation and variety of options, complemented by themed nights (Cretan, Greek, International, Asian, Mexican, Italian, etc.), designed to offer diversity throughout the stay. In addition, the resort operates multiple dining outlets, including a main buffet restaurant and à la carte options offering elevated culinary experiences. Seating arrangements follow European 5-star standards, maintaining appropriate spacing for guest comfort, although peak operational periods may naturally create higher levels of activity.
We strive to offer a varied and flavorful dining experience every day, and your comments will be shared with our Executive Chef and culinary team as part of our ongoing efforts to maintain the highest standards of quality and consistency.
We sincerely apologize for the inconvenience you experienced with the room service and the temporary air conditioning issue. During that particular period, there were several power interruptions in the area, which affected the operation and stability of some of the hotel’s systems.
We are especially sorry for the inconvenience you experienced regarding the transfer arranged by your tour operator on your departure day. We fully understand how frustrating and stressful this situation must have been. Your feedback has been shared with the relevant teams so that we can review our communication procedures with our partners and help prevent similar situations in the future.
On a positive note, we are delighted to know that you enjoyed several aspects of your stay, including the beachfront restaurant, the service provided by our team, and especially our SPA.
Thank you once again for your honest feedback. We regret that your stay did not reflect the level of service and experience we proudly deliver to the vast majority of our guests. We remain fully committed to continuous improvement and to providing sincere, professional, and high-quality hospitality at every level.
We hope you will consider giving us another opportunity in the future to provide you with the high-quality experience that we aim to deliver to every guest.
Kind regards,
Vasilis Sergiev
Front Office Manager
Cestující ve skupině
Komentář přidán: 14. 7. 2025
Ubytován/a od červen 2025
An almost perfect holiday
Located directly on the beach, so you can watch the beautiful sunset every day. The Service as well as the food is great! The main restaurant has a specific food according to a country as theme (for example Mexican food, French food, Greek food etc.) from Monday to Sunday every evening.
Otherwise, the hotel has two other restaurants that taste amazing, one is even right on the beach.
There are many smaller pools with enough lying, the sandy beach is beautiful, you can go over 100 meters into the sea without hesitation.
Unfortunately, there are not so many toilets in the hotel or near the beach, which is a bit annoying, as you are more or less forced to go to your room.
From the airport by bus transfer it takes 1 hour, with a private transfer at most 30 minutes (I would definitely prefer to book next time). Overall, the hotel is very nice and very clean. In the evening there are no “big” entertainments or there is a super good DJ playing every now and then or there is live playing and singing, which sounds very nice ;)
Otherwise, the hotel has two other restaurants that taste amazing, one is even right on the beach.
There are many smaller pools with enough lying, the sandy beach is beautiful, you can go over 100 meters into the sea without hesitation.
Unfortunately, there are not so many toilets in the hotel or near the beach, which is a bit annoying, as you are more or less forced to go to your room.
From the airport by bus transfer it takes 1 hour, with a private transfer at most 30 minutes (I would definitely prefer to book next time). Overall, the hotel is very nice and very clean. In the evening there are no “big” entertainments or there is a super good DJ playing every now and then or there is live playing and singing, which sounds very nice ;)
Reakce hotelu
Komentář přidán: 30. 7. 2025
Liebe laurasaglik,
vielen herzlichen Dank für Ihre ausführliche und positive Bewertung!
Es freut uns sehr, dass Sie Ihren Urlaub bei uns fast perfekt erlebt haben – besonders die direkte Strandlage, unser internationales Themenbuffet im Hauptrestaurant und die Atmosphäre in unseren À-la-carte-Restaurants scheinen Ihnen sehr gut gefallen zu haben. Auch Ihr Lob zu unserem Service, dem Essen und der Sauberkeit bedeutet uns viel!
Dass Sie die Sonnenuntergänge, das Meer und die ruhige Umgebung genießen konnten, macht uns besonders glücklich – genau dafür ist unser Hotel der richtige Ort.
Vielen Dank auch für Ihren Hinweis zu den Toiletten in Strandnähe – dieses Feedback nehmen wir sehr ernst und prüfen gerne Verbesserungsmöglichkeiten.
Wir hoffen sehr, Sie bald wieder bei uns begrüßen zu dürfen – vielleicht dann mit einem privaten Transfer für einen noch entspannteren Start in den Urlaub!
Mit sonnigen Grüßen aus Malia,
Thelma Tsimnadi
Guest Relations Team
vielen herzlichen Dank für Ihre ausführliche und positive Bewertung!
Es freut uns sehr, dass Sie Ihren Urlaub bei uns fast perfekt erlebt haben – besonders die direkte Strandlage, unser internationales Themenbuffet im Hauptrestaurant und die Atmosphäre in unseren À-la-carte-Restaurants scheinen Ihnen sehr gut gefallen zu haben. Auch Ihr Lob zu unserem Service, dem Essen und der Sauberkeit bedeutet uns viel!
Dass Sie die Sonnenuntergänge, das Meer und die ruhige Umgebung genießen konnten, macht uns besonders glücklich – genau dafür ist unser Hotel der richtige Ort.
Vielen Dank auch für Ihren Hinweis zu den Toiletten in Strandnähe – dieses Feedback nehmen wir sehr ernst und prüfen gerne Verbesserungsmöglichkeiten.
Wir hoffen sehr, Sie bald wieder bei uns begrüßen zu dürfen – vielleicht dann mit einem privaten Transfer für einen noch entspannteren Start in den Urlaub!
Mit sonnigen Grüßen aus Malia,
Thelma Tsimnadi
Guest Relations Team
Pár
Komentář přidán: 7. 9. 2025
Ubytován/a od září 2025
Great Service, nice suite with sea view – small compromises in the complex!
We spent 10 nights in a suite with sea view and direct beach location. The suite had a private terrace with daybeds and two other beachfront loungers. We were particularly enthusiastic about the Service: Via an app, we could have food and drinks delivered to our room or directly to the loungers at any time. The whole staff was always polite, attentive and very accommodating. The check-in went smoothly and quickly; we were taken directly to the suite with a golf cart. Especially pleasant: During our stay there was no disturbing child shouting.
The food at Elia beach restaurant was excellent. We ate exclusively there and were always looked after warmly, professionally and extremely friendly by the two waiters Ilias and Akis. High praise at this point – the two have made our stay even more enjoyable.
Limitations:
The main restaurant for us had more the charm of a canteen and did not meet our expectations of a 5-star hotel. Also, the entire facility did not look at the level we are otherwise used to from houses of this category. Fortunately, this was clearly outweighed by the excellent Service on the beach and at Elia Restaurant. There we could dine relaxed and in a pleasant atmosphere – without disturbing soundscape.
Our suite was adjacent to the neighboring beach club, whose music was a bit loud on some days. However, since it was in line with our musical taste, it was still acceptable to us.
Conclusion:
Despite minor compromises we enjoyed our stay very much and would love to come back anytime.
The food at Elia beach restaurant was excellent. We ate exclusively there and were always looked after warmly, professionally and extremely friendly by the two waiters Ilias and Akis. High praise at this point – the two have made our stay even more enjoyable.
Limitations:
The main restaurant for us had more the charm of a canteen and did not meet our expectations of a 5-star hotel. Also, the entire facility did not look at the level we are otherwise used to from houses of this category. Fortunately, this was clearly outweighed by the excellent Service on the beach and at Elia Restaurant. There we could dine relaxed and in a pleasant atmosphere – without disturbing soundscape.
Our suite was adjacent to the neighboring beach club, whose music was a bit loud on some days. However, since it was in line with our musical taste, it was still acceptable to us.
Conclusion:
Despite minor compromises we enjoyed our stay very much and would love to come back anytime.
Reakce hotelu
Komentář přidán: 10. 9. 2025
Lieber Gast,
herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt so ausführlich zu bewerten!
Es freut uns sehr, dass Sie Ihre Suite mit Meerblick und die direkte Strandlage genießen konnten und besonders unser Service, inklusive der App-Bestellung sowie die Betreuung durch Ilias und Akis im Elia Strand-Restaurant, Sie überzeugt haben. Ihr Lob geben wir gerne an das Team weiter!
Wir danken Ihnen auch für Ihre ehrliche Rückmeldung zu unserem Hauptrestaurant und der Gesamtanlage. Ihre Anmerkungen sind uns wichtig und helfen uns, uns stetig zu verbessern. Es tut uns leid, dass das Hauptrestaurant nicht ganz Ihren Erwartungen entsprach.
Schön zu hören, dass die Musik des benachbarten Beachclubs für Sie akzeptabel war und Ihren Aufenthalt nicht getrübt hat.
Wir freuen uns sehr, dass Sie trotz kleinerer Abstriche einen schönen Aufenthalt hatten und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Herzliche Grüße aus Malia,
Thelma Tsimnadi
Guest Relations Team
herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt so ausführlich zu bewerten!
Es freut uns sehr, dass Sie Ihre Suite mit Meerblick und die direkte Strandlage genießen konnten und besonders unser Service, inklusive der App-Bestellung sowie die Betreuung durch Ilias und Akis im Elia Strand-Restaurant, Sie überzeugt haben. Ihr Lob geben wir gerne an das Team weiter!
Wir danken Ihnen auch für Ihre ehrliche Rückmeldung zu unserem Hauptrestaurant und der Gesamtanlage. Ihre Anmerkungen sind uns wichtig und helfen uns, uns stetig zu verbessern. Es tut uns leid, dass das Hauptrestaurant nicht ganz Ihren Erwartungen entsprach.
Schön zu hören, dass die Musik des benachbarten Beachclubs für Sie akzeptabel war und Ihren Aufenthalt nicht getrübt hat.
Wir freuen uns sehr, dass Sie trotz kleinerer Abstriche einen schönen Aufenthalt hatten und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Herzliche Grüße aus Malia,
Thelma Tsimnadi
Guest Relations Team
Vynikající lokalita
Armirolakos, Mália, 70014, Řecko|1,11 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
12:00
Užitečné informace
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
High Beach White: Často kladené otázky
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