Teleferic Grand Hotel
+ 149
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Rychlá fakta
Příjezd od: | 16:00 |
|---|---|
Odjezd před: | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Parkování
Klimatizace
Bazén
Fitcentrum
Lázně
Více o hotelu Teleferic Grand Hotel
Teleferic Grand Hotel
Teleferic Grand Hotel se nachází v letovisku Poiana Brasov, pouhých 50 metrů od lanovky na úpatí sjezdovky Subteleferic. Nabízí panoramatický výhled na hory a Wi-Fi zdarma.
Hodnocení na 
Obchodní cestující
DE
Komentář přidán: 2. 12. 2025
Ubytován/a od prosinec 2025
Didn’t expect such a nice hotel.
Very spacious rooms, very clean, nice architecture and good bed.
The staff is very friendly and deliver a great service.
The staff is very friendly and deliver a great service.
Reakce hotelu
Komentář přidán: 6. 12. 2025
Dear Guest,
Thank you so much for your wonderful review!
We are delighted to hear that you enjoyed our spacious and clean rooms, the architecture and the comfort of the bed. Our team truly appreciates your kind words; friendly service is something we take great pride in.
We hope to have the pleasure of welcoming you back soon!
Kind regards,
Dragos Fratila, General Manager
Thank you so much for your wonderful review!
We are delighted to hear that you enjoyed our spacious and clean rooms, the architecture and the comfort of the bed. Our team truly appreciates your kind words; friendly service is something we take great pride in.
We hope to have the pleasure of welcoming you back soon!
Kind regards,
Dragos Fratila, General Manager
Cestující rodiny
Komentář přidán: 21. 1. 2026
Ubytován/a od prosinec 2025
Be careful of their charges!!
The hotel is perfectly fine, and so is the restaurant. The staff, however, could do without the attitude. What really needs attention are the charges and the after-service.
When you make a reservation, they block the amount of one night, which they inform you will be refunded upon payment, within a maximum of 15 days. Since January 6th, when I was informed that the amount had been released, no action has been taken and the credit has not appeared, while they are also not responding to my emails. My bank informed me that they see no movement on the hotel’s side and that it is likely they have not taken any action and are waiting for the automatic release, which can take up to 25 business days.
Additionally, although we requested to settle the bill the night before check-out because we had an early flight, suddenly in the morning, while we were leaving, we were informed that they had forgotten to charge a €30 tax that arose from various changes in legislation (with no adequate explanation). We paid it so as not to miss our flight.
The two stars are for this reason. The after-service is unacceptable, and a business abroad should not be holding a not insignificant amount of money for up to two months, which is what 25 business days effectively means.
When you make a reservation, they block the amount of one night, which they inform you will be refunded upon payment, within a maximum of 15 days. Since January 6th, when I was informed that the amount had been released, no action has been taken and the credit has not appeared, while they are also not responding to my emails. My bank informed me that they see no movement on the hotel’s side and that it is likely they have not taken any action and are waiting for the automatic release, which can take up to 25 business days.
Additionally, although we requested to settle the bill the night before check-out because we had an early flight, suddenly in the morning, while we were leaving, we were informed that they had forgotten to charge a €30 tax that arose from various changes in legislation (with no adequate explanation). We paid it so as not to miss our flight.
The two stars are for this reason. The after-service is unacceptable, and a business abroad should not be holding a not insignificant amount of money for up to two months, which is what 25 business days effectively means.
Reakce hotelu
Komentář přidán: 23. 1. 2026
Esteemed Mrs. Petrou,
Thank you for taking the time to share your detailed feedback regarding your recent stay with us on all the online feedback portals where it was possible and via e-mails. We truly appreciate your comments, as they help us identify areas where we need to improve and we regret that certain aspects of your experience did not meet your expectations. We must mention again to you that these two aspects you are complaining about do not depend on us totally – one depends of the system – hotel management program that we are using - all the other guests with check-out at that time where in the same situation. The process of collecting the difference took no more than 2 minutes. We are very sorry for the inconvenience, but sometimes these unforeseen problems arise, and we are looking indeed for our guests’ understanding. We assure you we are trying to do our best!
Regarding the additional €30 tax charged at check-out, we apologize for the late notification and the inconvenience this caused, particularly given your early departure and travel constraints. As explained to you the email sent afterwards, it was indeed a problem from our side due to the new procedures and system updates during that night shift.
While we are pleased to hear that you found the hotel and restaurant satisfactory, we are sincerely sorry to learn that your interactions with our staff did not reflect the level of professionalism and hospitality we strive to provide and we know we are capable of. Please accept our apologies if any attitude or communication came across as unhelpful or dismissive, even though we replied to all your email as soon received with details from the payment processor – a third party involved.
We also understand your frustration regarding the pre-authorization amount taken at the time of reservation. Although this amount is released on our side shortly after payment is settled – on the day of the check-out, the timing of the funds reappearing in your account can unfortunately depend on your bank’s internal processes and the card issuer. We made the further steps and contacted the payment processor on your behalf and gave us the same answer – that you should contact the bank as the hold on your money is at them. We never charged them; in instance there are no bank statements that we can show you as proof. That said, we fully acknowledge that this delay can be inconvenient and concerning, especially when the amount is held for an extended period. We regret that our communication during this time was not timely or clear enough and that you do not believe us we did all possible to help you.
We are genuinely sorry that these issues impacted on your overall impression of your stay and your confidence in our after-service. Please be assured that we take your concerns seriously.
Kind regards,
Dragos Fratila, General Manager
Thank you for taking the time to share your detailed feedback regarding your recent stay with us on all the online feedback portals where it was possible and via e-mails. We truly appreciate your comments, as they help us identify areas where we need to improve and we regret that certain aspects of your experience did not meet your expectations. We must mention again to you that these two aspects you are complaining about do not depend on us totally – one depends of the system – hotel management program that we are using - all the other guests with check-out at that time where in the same situation. The process of collecting the difference took no more than 2 minutes. We are very sorry for the inconvenience, but sometimes these unforeseen problems arise, and we are looking indeed for our guests’ understanding. We assure you we are trying to do our best!
Regarding the additional €30 tax charged at check-out, we apologize for the late notification and the inconvenience this caused, particularly given your early departure and travel constraints. As explained to you the email sent afterwards, it was indeed a problem from our side due to the new procedures and system updates during that night shift.
While we are pleased to hear that you found the hotel and restaurant satisfactory, we are sincerely sorry to learn that your interactions with our staff did not reflect the level of professionalism and hospitality we strive to provide and we know we are capable of. Please accept our apologies if any attitude or communication came across as unhelpful or dismissive, even though we replied to all your email as soon received with details from the payment processor – a third party involved.
We also understand your frustration regarding the pre-authorization amount taken at the time of reservation. Although this amount is released on our side shortly after payment is settled – on the day of the check-out, the timing of the funds reappearing in your account can unfortunately depend on your bank’s internal processes and the card issuer. We made the further steps and contacted the payment processor on your behalf and gave us the same answer – that you should contact the bank as the hold on your money is at them. We never charged them; in instance there are no bank statements that we can show you as proof. That said, we fully acknowledge that this delay can be inconvenient and concerning, especially when the amount is held for an extended period. We regret that our communication during this time was not timely or clear enough and that you do not believe us we did all possible to help you.
We are genuinely sorry that these issues impacted on your overall impression of your stay and your confidence in our after-service. Please be assured that we take your concerns seriously.
Kind regards,
Dragos Fratila, General Manager
Pár
Komentář přidán: 11. 8. 2025
Ubytován/a od srpen 2025
Five star! +
Best experience ever!
Best breakfast ever seen!
There no other hotel in Romania at this high standards!
The 3rd time i m come back
Best breakfast ever seen!
There no other hotel in Romania at this high standards!
The 3rd time i m come back
Reakce hotelu
Komentář přidán: 15. 8. 2025
Dear Guest,
A big thank you from all our hearts for a perfect feedback! We hope you will give us the chance to wish you "Welcome back in our home!". Kind regards,
Dragos Fratila, General Manager
A big thank you from all our hearts for a perfect feedback! We hope you will give us the chance to wish you "Welcome back in our home!". Kind regards,
Dragos Fratila, General Manager
Cestující rodiny
Komentář přidán: 3. 6. 2025
Ubytován/a od červen 2025
Buyer beware of tiny cramped dark cave like rooms.
Small cramped dark room with one small window over looking parking, tried to get a better room, told that’s what we booked. Booked months in advance. Well that’s hardly a room we would ever book regardless of the price. Zero help or care at the front desk, no manager available. Hallway smells like cleaner. Terrible three nights of staying, hellish experience.
Reakce hotelu
Komentář přidán: 4. 6. 2025
Dear Guest,
Thank you for sending us your feedback. We feel very sorry because your experience in our home haven't met your expectations. We assure you that we do all possible to make your stay as good as possible. We also assure you that our colleagues from Front Office did their best to help you, but sadly it was too late and no option available, due to the fact that starting from Monday until Friday our location is fully booked with two conferences. At the time when you have made your reservation there were options to make reservations for any type of rooms, as 8 types where available. You chose the lowest in price. In the name of the room is specified the position - Economy double standard low ground floor with no balcony and all the pictures in the presentation of the room are real. From February until the day of your arrival we did not receive any kind of info/request that you might be a group and you have any special request.
Thank you very much for your understanding,
Kind regards,
Dragos Fratila, General Manager
Thank you for sending us your feedback. We feel very sorry because your experience in our home haven't met your expectations. We assure you that we do all possible to make your stay as good as possible. We also assure you that our colleagues from Front Office did their best to help you, but sadly it was too late and no option available, due to the fact that starting from Monday until Friday our location is fully booked with two conferences. At the time when you have made your reservation there were options to make reservations for any type of rooms, as 8 types where available. You chose the lowest in price. In the name of the room is specified the position - Economy double standard low ground floor with no balcony and all the pictures in the presentation of the room are real. From February until the day of your arrival we did not receive any kind of info/request that you might be a group and you have any special request.
Thank you very much for your understanding,
Kind regards,
Dragos Fratila, General Manager
Cestující ve skupině
Komentář přidán: 16. 1. 2025
Ubytován/a od leden 2025
לישון על מטות של אסירים
We paid 450 yuri and got a tiny room that didn't look like the picture, with folding beds with dangerous irons on the sides. We went to reception and they treated us with contempt. There were children crying and screaming all night, a real nightmare.
Reakce hotelu
Komentář přidán: 24. 1. 2025
Dear Guest, Thank you for sending us your feedback after your recent stay. We regret that your experience in our home haven't met your expectations. We assure you that we do all possible to make your stay in our home the best. As returning guest in our home, you chose to select the same type of room as last time, the Junior Suite Apartment that has in it's set up and extendable sofa of 140/200 cm, as presented. Nothing was different from your previous stay and you knew exactly what you booked. Sadly we were not able to offer you a free upgrade as you requested, and none of our proposals were not meeting your requests. The presentation pictures are all real and with additional information. Kind regards, Dragos Fratila, General Manager
Vynikající lokalita
Strada Poiana Soarelui 243, Brašov, 500001, Rumunsko|8,71 km z centra města
Příjezd a odjezd
Příjezd od:
16:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
ve věku 2 let a mladší
Zdarma
Domácí mazlíčci zakázáni
Možnost snídaně
Možnosti snídaně
Kontinentální snídaně
Cena snídaně
709 Kč (≈ 29,24 EUR) za osobu
Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek. V reakci na situaci týkající se koronaviru (covid-19) platí v tomto ubytování v současné době dodatečná bezpečnostní a hygienická opatření. Nabídka jídla a nápojů může být v tomto ubytování z důvodu situace týkající se koronaviru (covid-19) omezená nebo nedostupná. Z důvodu situace týkající se koronaviru (covid-19) platí v tomto ubytování určitá opatření pro zajištění bezpečnosti hostů a personálu. Některé služby a vybavení proto mohou být omezeny nebo nedostupné. Z důvodu situace týkající se koronaviru (covid-19) se prosím ujistěte, že rezervujete ubytování v souladu s vládními nařízeními platnými v dané destinaci, mezi které mimo jiné může patřit zákaz cestování za některými účely a maximální povolená velikost skupiny. Hosté, kteří ještě nedovršili věku 18 let, se mohou ubytovat pouze s rodičem nebo zákonným zástupcem. Při příjezdu do ubytování je vyžadována záloha na případné škody ve výši RON 1000 Záloha bude vybrána prostřednictvím kreditní karty. Částka Vám bude vrácena při odjezdu. Tato záloha je vratná v plné výši a podléhá kontrole případných škod v ubytování. Částka bude převedena zpět na kartu. Please note that for children over 6 years old that stay in existing beds, an extra charge applies. Please contact the property for more information. Due to the Covid Regulation Guidelines and Romanian Legislation in force, we can only accommodate guests able to present the Digital Covid Certificate.
Hotel přijímá následující platební metody:
Cash
Teleferic Grand Hotel: Často kladené otázky
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