C211 Barcelona - Simaba Group
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Více o hotelu C211 Barcelona - Simaba Group
C211 Barcelona - Simaba Group
Stylové a moderní apartmány C211 Barcelona se nachází hned vedle ulice Diagonal, 15 minut pěšky od ulice Passeig de Gracia, a nabízejí Wi-Fi zdarma, klimatizaci a výhled na Barcelonu.
Komentář přidán: 1. 6. 2024
Ubytován/a od červen 2024
Barcelona
Komentář přidán: 30. 5. 2026
Ubytován/a od duben 2026
Downgraded, Dirty Apartment and Still Waiting for My Refund
I would not recommend this property.
I originally booked and paid for a two-bedroom apartment. However, during my stay I was moved to a different apartment and downgraded to a one-bedroom apartment instead. This was not what I had booked or paid for.
The replacement apartment was also not cleaned to an acceptable standard. I had to purchase cleaning products and clean parts of the apartment myself. Dust and dirt were present on surfaces, and I found small insects in the bathroom area. I took photographs and videos of the condition of the apartment as evidence.
In addition to being downgraded to a smaller apartment, I experienced several other issues during my stay, including ongoing noise problems, an inaccessible safe, air conditioning issues that were not properly resolved, and the inconvenience of having to relocate during my holiday.
I raised these concerns during my stay and repeatedly requested assistance. Despite this, many of my concerns were not properly addressed. I incurred additional expenses and spent a significant amount of my holiday dealing with accommodation problems rather than enjoying my trip.
Following my complaint, I was informed that compensation and a refund would be provided. Booking.com later advised that a refund of €116 had been processed. However, I never received the money and have spent months trying to resolve the matter.
The most disappointing part was not just the condition of the accommodation, but the lack of accountability afterwards. Customers should receive the accommodation they book and pay for, and when serious issues arise they should be resolved fairly and promptly.
Based on my experience, I would not stay here again and would encourage others to carefully consider alternative accommodation.
UK
Komentář přidán: 13. 5. 2024
Ubytován/a od květen 2024
Group visit
Lokalita
Casanova, 211, Sant Gervasi, Barcelona, 08021, Španělsko|2,02 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
11:00
Užitečné informace
Domácí mazlíčci zakázáni
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