Hotel Serrano Palace
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Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci povoleni bez poplatku |
Vybavení
Wi-Fi
Parkování
Klimatizace
Bazén
Fitcentrum
Lázně
Více o hotelu Hotel Serrano Palace
Hotel Serrano Palace
Tento 5hvězdičkový hotel se nachází na pláži Son Moll v letovisku Cala Ratjada, jen několik minut od centra města a rybářského přístavu. Nabízí velké wellness centrum a bar s výhledem na Středozemní moře.
Hodnocení na 
Pár
Komentář přidán: 27. 6. 2026
Ubytován/a od červen 2026
Feel-good vacation
The Serrano Palace impresses with excellent cleanliness, good cuisine, and always friendly and helpful staff.
Very good check-in; here at the reception, the staff is friendly and competent as well.
The rooms are generously sized, the air conditioning is top-notch, and the room service is also very good.
Conclusion: A very good recommendation for a trip to Cala Ratjada, only marred by a few selfish individuals who must smoke right next to the breakfast terrace, which is unfortunate for the majority who want to enjoy breakfast outside in the morning.
An extra point goes to the staff.
Very good check-in; here at the reception, the staff is friendly and competent as well.
The rooms are generously sized, the air conditioning is top-notch, and the room service is also very good.
Conclusion: A very good recommendation for a trip to Cala Ratjada, only marred by a few selfish individuals who must smoke right next to the breakfast terrace, which is unfortunate for the majority who want to enjoy breakfast outside in the morning.
An extra point goes to the staff.
Reakce hotelu
Komentář přidán: 28. 6. 2026
Verehrter Gast, liebe Frank,
es freut uns alle sehr - den paar Raucher zum Trotz -, dass Sie sich bei und unter uns derart wohl gefühlt haben. Für die schöne Bewertung herzlichen Dank!
Liebe Grüße
Ihre Hoteldirektion
Amalia und Sabrina
es freut uns alle sehr - den paar Raucher zum Trotz -, dass Sie sich bei und unter uns derart wohl gefühlt haben. Für die schöne Bewertung herzlichen Dank!
Liebe Grüße
Ihre Hoteldirektion
Amalia und Sabrina
Pár
Komentář přidán: 24. 5. 2026
Ubytován/a od květen 2026
Looks good on the outside, but not on the inside. Service chaos, no flexibility, and blockage with the insurance.
The Serrano Palace is visually a well-kept establishment, but the service at the reception and the lack of flexibility from the hotel are unworthy of a hotel of this class.
Service chaos & medical emergency:
During our stay, the director was present and organized special dietary food for my wife. However, her efforts were undermined by the reception, particularly by a completely disorganized Ms. D. Ms. D. spoke little German and seemed professionally overwhelmed. Despite two explicit requests for a German-speaking doctor, she referred us to a doctor who spoke only Spanish. The consultation for €180 in treatment costs had to be painstakingly translated using Google Translate.
Room booking & transparency:
Preliminary emails were ignored. At check-in, we were told that there were no garden rooms available on the upper floors, in order to sell us a paid upgrade (+€20/day) for a room on the 4th floor. And then to sell it as "quiet," when it was actually loud due to a disco. Only after a massive complaint was our original request for a room on the upper floor suddenly available. A transparent sales strategy.
Lack of goodwill regarding compensation and departure:
The offered compensation for the room ordeal was a joke: With 10 days of remaining vacation, we were offered only 3 days of free parking or access to the rooftop terrace (valued at $20) – and this was with an almost empty parking deck.
Due to illness, we ultimately had to cut our vacation short by three days. Despite having paid for half board in advance, there was no goodwill or refund for the unused days.
The worst comes after departure (insurance blockade):
Even more frustrating is the behavior after our return: For our trip cancellation insurance, we need a simple certificate regarding the early departure. Despite multiple requests, the hotel and the director have refused to issue this document to us until today. They are deliberately blocking the claims settlement with our insurance!
Technology:
Defective whirlpool jets were only repaired after a week and multiple reminders.
Conclusion:
Beautiful facade, but the service is a disaster. From the incompetence of a Ms. D. at the reception to the blatant obstruction after departure: Here, profit takes precedence over the guest. Never again!
Service chaos & medical emergency:
During our stay, the director was present and organized special dietary food for my wife. However, her efforts were undermined by the reception, particularly by a completely disorganized Ms. D. Ms. D. spoke little German and seemed professionally overwhelmed. Despite two explicit requests for a German-speaking doctor, she referred us to a doctor who spoke only Spanish. The consultation for €180 in treatment costs had to be painstakingly translated using Google Translate.
Room booking & transparency:
Preliminary emails were ignored. At check-in, we were told that there were no garden rooms available on the upper floors, in order to sell us a paid upgrade (+€20/day) for a room on the 4th floor. And then to sell it as "quiet," when it was actually loud due to a disco. Only after a massive complaint was our original request for a room on the upper floor suddenly available. A transparent sales strategy.
Lack of goodwill regarding compensation and departure:
The offered compensation for the room ordeal was a joke: With 10 days of remaining vacation, we were offered only 3 days of free parking or access to the rooftop terrace (valued at $20) – and this was with an almost empty parking deck.
Due to illness, we ultimately had to cut our vacation short by three days. Despite having paid for half board in advance, there was no goodwill or refund for the unused days.
The worst comes after departure (insurance blockade):
Even more frustrating is the behavior after our return: For our trip cancellation insurance, we need a simple certificate regarding the early departure. Despite multiple requests, the hotel and the director have refused to issue this document to us until today. They are deliberately blocking the claims settlement with our insurance!
Technology:
Defective whirlpool jets were only repaired after a week and multiple reminders.
Conclusion:
Beautiful facade, but the service is a disaster. From the incompetence of a Ms. D. at the reception to the blatant obstruction after departure: Here, profit takes precedence over the guest. Never again!
Reakce hotelu
Komentář přidán: 31. 5. 2026
Sehr geehrter Gast,
wir dürfen auf die von Ihnen hier geschilderten Eindrücke nicht eingehen, auch wenn wir guten Grund dafür hätten. Es tut uns leid, dass Sie mit unseren Leistungen nicht zufrieden waren und hoffen, dass Sie dennoch angenehme Urlaubstage in unserem Dörfchen genossen haben.
Mit freundlichen Grüßen
Die Hoteldirektion
wir dürfen auf die von Ihnen hier geschilderten Eindrücke nicht eingehen, auch wenn wir guten Grund dafür hätten. Es tut uns leid, dass Sie mit unseren Leistungen nicht zufrieden waren und hoffen, dass Sie dennoch angenehme Urlaubstage in unserem Dörfchen genossen haben.
Mit freundlichen Grüßen
Die Hoteldirektion
Cestující rodiny
Komentář přidán: 5. 8. 2026
Ubytován/a od červenec 2026
That corresponds to a 4-star hotel
Quite honestly – the hotel is a pure four-star hotel, please do not expect five stars. 40% of the photos on the hotel website and their contents are only accessible for a fee: The rooftop terrace, which is often shown on the website, costs 20 euros per person. For two people, that is 40 euros.
The Balinese loungers by the pool, as seen in the photo, cost 30 euros per day. Furthermore, you have to carry your own luggage. Drinking water is only provided on the first day; after that, you have to buy it yourself.
In addition, I would like to mention: This was the first hotel where we could not find any loungers by the pool. After breakfast, all the lounge chairs were occupied, towels and all! We only got a lounge chair once in six days. That means either paying 30 euros for that Balinese thing or placing yourself on the edge of the pool. Luckily, there is the sea as an alternative. Lounge chairs and umbrellas are also available there for a fee, but we were prepared for that.
But there are also positives: Everyone was very friendly, from the reception to the housekeeping. For a fee, we were even granted a late check-out. Many thanks extra for that!!! The rooms in the hotel are spacious (41 m²), which reminds me of the hotels in the Melia chain (with marble, large closet, and bathrooms). That is indeed how it is
The Balinese loungers by the pool, as seen in the photo, cost 30 euros per day. Furthermore, you have to carry your own luggage. Drinking water is only provided on the first day; after that, you have to buy it yourself.
In addition, I would like to mention: This was the first hotel where we could not find any loungers by the pool. After breakfast, all the lounge chairs were occupied, towels and all! We only got a lounge chair once in six days. That means either paying 30 euros for that Balinese thing or placing yourself on the edge of the pool. Luckily, there is the sea as an alternative. Lounge chairs and umbrellas are also available there for a fee, but we were prepared for that.
But there are also positives: Everyone was very friendly, from the reception to the housekeeping. For a fee, we were even granted a late check-out. Many thanks extra for that!!! The rooms in the hotel are spacious (41 m²), which reminds me of the hotels in the Melia chain (with marble, large closet, and bathrooms). That is indeed how it is
Reakce hotelu
Komentář přidán: 9. 8. 2026
Verehrter Gast,
wir bedanken uns für Lob und Tadel in Ihrer dennoch positiven Bewertung. Wir hoffen, einen angenehmen Rahmen für erholsame Tage in unserem Dörfchen geboten zu haben.
Mit freundlichen Grüßen
Ihre Hoteldirektion
Amalia und Sabrina
wir bedanken uns für Lob und Tadel in Ihrer dennoch positiven Bewertung. Wir hoffen, einen angenehmen Rahmen für erholsame Tage in unserem Dörfchen geboten zu haben.
Mit freundlichen Grüßen
Ihre Hoteldirektion
Amalia und Sabrina
Pár
Komentář přidán: 22. 6. 2026
Ubytován/a od červen 2026
Unforgettable Stay
We are just back from a week in Serrano Palace. We stayed halfboard in a junior suite, we cant wait to go back. The staff, food and facilities were outstanding, we absolutely loved it and totally relaxed, it is our 4th time staying there. I would highly recommend the yoga classes given by Cindy, she is passionate about ensuring the client gets the best out of each class.
Reakce hotelu
Komentář přidán: 28. 6. 2026
Dear guest,
We would like to thank you very much for your lovely review, but even more so for this fourth visit. We promise it will be no different on your fifth visit!
Many thanks and best regards
Amalia & Sabrina
We would like to thank you very much for your lovely review, but even more so for this fourth visit. We promise it will be no different on your fifth visit!
Many thanks and best regards
Amalia & Sabrina
Pár
Komentář přidán: 21. 5. 2026
Ubytován/a od květen 2026
Great Hotel, spotlessly clean
Fantastic hotel, extremely clean, very friendly staff, reasonable bar prices, great breakfast choices, bed turn down service, Javi the barman is a character, the girls doing the cleaning on the 1st floor are marvellous and a credit to this wonderful hotel, the Italian lady who advised us about the coffee choices and got us some English tea and some earl grey bags was particularly helpful, the one morning a pianist played some lovely tunes during breakfast a very nice touch and classy
Reakce hotelu
Komentář přidán: 31. 5. 2026
Dear guests.
We are all delighted that you enjoyed your stay with us. We are particularly pleased that you were so impressed with us (the staff). Thank you very much!
Kind regards,
The hotel management
Amalia & Sabrina
We are all delighted that you enjoyed your stay with us. We are particularly pleased that you were so impressed with us (the staff). Thank you very much!
Kind regards,
The hotel management
Amalia & Sabrina
Velmi dobrá lokalita
Playa Son Moll s/n, Cala Ratjada, 07059, Španělsko|0,79 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
12:00
Užitečné informace
Domácí mazlíčci povoleni bez poplatku
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Hotel Serrano Palace: Často kladené otázky
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