Globales Palmanova Palace
+ 71
Vyberte si na cestu ten nejlepší hotel ve městě Palmanova podle ceny nebo preferencí
Porovnejte výhodné nabídky hotelu Globales Palmanova Palace ze stovek webů na jednom místě
Hledejte výhodnou nabídku s možností bezplatného zrušení nebo vynikajícím hodnocením
Porovnejte nabídky pokojů a ceny
Prověříme stovky stránek, abychom vám našli tu nejlepší nabídku
Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 11:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Klimatizace
Bazén
24hodinová recepční služba
Restaurace
Prádelna
Více o hotelu Globales Palmanova Palace
Globales Palmanova Palace
Globales Palmanova Palace se nachází v destinaci Palmanova a nabízí zahradu, terasu a restauraci. Tento hotel se 4 hvězdičkami nabízí venkovní bazén a pokoje s klimatizací, s bezplatným Wi-Fi a s vlastní koupelnou.
Hodnocení na 
Cestující rodiny
Komentář přidán: 30. 7. 2026
Very disappointing stay – not the 4-star experience advertised
We stayed at this hotel expecting the standard of a 4-star all-inclusive, but unfortunately it fell well below our expectations in almost every area.
The biggest issue was the air conditioning. It was by far the worst air conditioning we have experienced in any hotel and was barely capable of cooling the room even when it was supposedly working. It then completely failed for approximately 24 hours during our stay. The room became unbearably hot, leaving us with almost no sleep and affecting the enjoyment of the following day. What is particularly frustrating is that I have since seen another review from guests staying at the same time mentioning exactly the same problem, yet the hotel publicly replied stating there were no air conditioning issues that week. That is simply untrue. I have an email from TUI confirming there was an air conditioning fault at the hotel, and I personally reported it to reception several times, where staff also acknowledged the problem.
The room itself was extremely small. There wasn’t enough floor space for two standard suitcases, there was only one bedside plug socket, the toilet cistern constantly ran, and the rooms are very dated and in need of refurbishment.
Soundproofing was also extremely poor. We could clearly hear guests in the next room having a normal conversation between around 2am and 6am, making it very difficult to sleep.
The Wi-Fi provided is barely usable for anything beyond sending text messages. If you want an internet connection capable of streaming or browsing properly, you have to pay extra. That seemed to be a recurring theme throughout the hotel – many things you would reasonably expect to be included came with an additional charge.
The all-inclusive drinks were also disappointing. The vodka tasted unlike any vodka we have previously had, and three of us independently commented on it. A member of the bar staff advised it was only 30% ABV, which may explain the unusual taste. Ice cream wasn’t included during the day either unless you paid over €3.
There were several hygiene and operational issues too. The reception toilets ran out of hand soap at around 6pm, and when reported we were told it could not be replenished until the following day. In a busy hotel, that is simply unacceptable. On our first day we were also told by reception that we were not allowed to fill our reusable water bottles, only the small disposable cups provided. Considering the weather and environmental concerns, this policy makes little sense.
Food was another disappointment. The hotel advertises a wide variety of food, but in reality there were generally only three or four main dishes available (plus side dishes) with a repetitive menu throughout the week. I have photographs from multiple days which accurately show the limited selection. The snack bar frequently wasn’t replenished, beer run out for 24 hours of our stay in the snack bar and there were very few simple food options suitable for children in the restaurant.
One thing that genuinely concerned me was that beer and wine taps were freely accessible, with no apparent supervision or control, meaning children could potentially help themselves.
Around the pool there were often large numbers of wasps, sometimes around 20 at a time, which made sitting or eating outside uncomfortable.
The entertainment was also repetitive. Most evenings revolved around the same “Guess the Song” style games rather than providing varied evening entertainment expected from a hotel of this size.
Finally, although not every member of staff was unfriendly, enough interactions felt abrupt or dismissive that it became noticeable. I have since read many other reviews making exactly the same observation. While management often replies that this isn’t representative, when the same feedback appears repeatedly from unrelated guests it suggests there may be a genuine issue worth addressing.
Overall, this hotel simply did not deliver the quality expected of a 4-star all-inclusive. Much of what I’ve written is based on factual, verifiable issues rather than opinion, and where appropriate I have photographs and correspondence to support my comments. We rarely leave negative reviews, but we genuinely would not return or recommend this hotel.
The biggest issue was the air conditioning. It was by far the worst air conditioning we have experienced in any hotel and was barely capable of cooling the room even when it was supposedly working. It then completely failed for approximately 24 hours during our stay. The room became unbearably hot, leaving us with almost no sleep and affecting the enjoyment of the following day. What is particularly frustrating is that I have since seen another review from guests staying at the same time mentioning exactly the same problem, yet the hotel publicly replied stating there were no air conditioning issues that week. That is simply untrue. I have an email from TUI confirming there was an air conditioning fault at the hotel, and I personally reported it to reception several times, where staff also acknowledged the problem.
The room itself was extremely small. There wasn’t enough floor space for two standard suitcases, there was only one bedside plug socket, the toilet cistern constantly ran, and the rooms are very dated and in need of refurbishment.
Soundproofing was also extremely poor. We could clearly hear guests in the next room having a normal conversation between around 2am and 6am, making it very difficult to sleep.
The Wi-Fi provided is barely usable for anything beyond sending text messages. If you want an internet connection capable of streaming or browsing properly, you have to pay extra. That seemed to be a recurring theme throughout the hotel – many things you would reasonably expect to be included came with an additional charge.
The all-inclusive drinks were also disappointing. The vodka tasted unlike any vodka we have previously had, and three of us independently commented on it. A member of the bar staff advised it was only 30% ABV, which may explain the unusual taste. Ice cream wasn’t included during the day either unless you paid over €3.
There were several hygiene and operational issues too. The reception toilets ran out of hand soap at around 6pm, and when reported we were told it could not be replenished until the following day. In a busy hotel, that is simply unacceptable. On our first day we were also told by reception that we were not allowed to fill our reusable water bottles, only the small disposable cups provided. Considering the weather and environmental concerns, this policy makes little sense.
Food was another disappointment. The hotel advertises a wide variety of food, but in reality there were generally only three or four main dishes available (plus side dishes) with a repetitive menu throughout the week. I have photographs from multiple days which accurately show the limited selection. The snack bar frequently wasn’t replenished, beer run out for 24 hours of our stay in the snack bar and there were very few simple food options suitable for children in the restaurant.
One thing that genuinely concerned me was that beer and wine taps were freely accessible, with no apparent supervision or control, meaning children could potentially help themselves.
Around the pool there were often large numbers of wasps, sometimes around 20 at a time, which made sitting or eating outside uncomfortable.
The entertainment was also repetitive. Most evenings revolved around the same “Guess the Song” style games rather than providing varied evening entertainment expected from a hotel of this size.
Finally, although not every member of staff was unfriendly, enough interactions felt abrupt or dismissive that it became noticeable. I have since read many other reviews making exactly the same observation. While management often replies that this isn’t representative, when the same feedback appears repeatedly from unrelated guests it suggests there may be a genuine issue worth addressing.
Overall, this hotel simply did not deliver the quality expected of a 4-star all-inclusive. Much of what I’ve written is based on factual, verifiable issues rather than opinion, and where appropriate I have photographs and correspondence to support my comments. We rarely leave negative reviews, but we genuinely would not return or recommend this hotel.
Reakce hotelu
Komentář přidán: 1. 8. 2026
Dear Guest.
Thank you for taking the time to share your feedback following your stay with us.
We are sincerely sorry that certain aspects of your holiday did not meet your expectations.
Regarding the air conditioning, we apologise for the inconvenience caused by the isolated issue that affected your room. However, we are pleased that we were able to resolve the problem within a short period of time, allowing you to continue enjoying the rest of your stay.
With regard to your room, we are sorry that it did not fully meet your expectations. The size, layout and facilities of our rooms correspond to the room category booked and are accurately described across our various sales channels.
Concerning our food offering, we believe we provide a wide variety of dishes every day, designed to cater for the tastes of our international guests. We understand that food preferences are highly personal, and we are sorry that our selection was not to your liking. We would also like to point out that the food at the snack bar is continuously replenished throughout its opening hours to ensure that guests always have a varied selection available.
Regarding the Wi-Fi connection and additional services, all information concerning the services included and those available at an additional charge is provided before the reservation is made, allowing guests to know exactly what is included before their arrival.
With regard to the policy concerning reusable water bottles, our objective is to ensure the proper operation of the service while maintaining the required hygiene and health standards. Nevertheless, we appreciate your comments, as they always help us evaluate possible improvements.
We are also sorry that our entertainment programme did not meet your expectations. Our entertainment team works every day to provide activities for guests of all ages and, fortunately, we regularly receive excellent feedback regarding their enthusiasm, professionalism and dedication.
Finally, we were surprised to read your comments regarding the service provided by our staff. Friendliness and customer care are among the core values of our team, who consistently receive numerous compliments for their welcoming and professional attitude. Nevertheless, we sincerely regret that this was not your perception during your stay.
Thank you once again for taking the time to share your comments. Guest feedback is always valuable to us as it helps us continue improving our services. We hope that, despite this experience, you may consider giving us another opportunity in the future to provide you with a much more enjoyable stay.
Kind regards.
Globales Quality Manager
Thank you for taking the time to share your feedback following your stay with us.
We are sincerely sorry that certain aspects of your holiday did not meet your expectations.
Regarding the air conditioning, we apologise for the inconvenience caused by the isolated issue that affected your room. However, we are pleased that we were able to resolve the problem within a short period of time, allowing you to continue enjoying the rest of your stay.
With regard to your room, we are sorry that it did not fully meet your expectations. The size, layout and facilities of our rooms correspond to the room category booked and are accurately described across our various sales channels.
Concerning our food offering, we believe we provide a wide variety of dishes every day, designed to cater for the tastes of our international guests. We understand that food preferences are highly personal, and we are sorry that our selection was not to your liking. We would also like to point out that the food at the snack bar is continuously replenished throughout its opening hours to ensure that guests always have a varied selection available.
Regarding the Wi-Fi connection and additional services, all information concerning the services included and those available at an additional charge is provided before the reservation is made, allowing guests to know exactly what is included before their arrival.
With regard to the policy concerning reusable water bottles, our objective is to ensure the proper operation of the service while maintaining the required hygiene and health standards. Nevertheless, we appreciate your comments, as they always help us evaluate possible improvements.
We are also sorry that our entertainment programme did not meet your expectations. Our entertainment team works every day to provide activities for guests of all ages and, fortunately, we regularly receive excellent feedback regarding their enthusiasm, professionalism and dedication.
Finally, we were surprised to read your comments regarding the service provided by our staff. Friendliness and customer care are among the core values of our team, who consistently receive numerous compliments for their welcoming and professional attitude. Nevertheless, we sincerely regret that this was not your perception during your stay.
Thank you once again for taking the time to share your comments. Guest feedback is always valuable to us as it helps us continue improving our services. We hope that, despite this experience, you may consider giving us another opportunity in the future to provide you with a much more enjoyable stay.
Kind regards.
Globales Quality Manager
Cestující rodiny
Komentář přidán: 3. 6. 2026
Ubytován/a od červen 2026
Eight of us. Three kids. Nothing for any of them.
I am not somebody who complains easily, but this is genuinely one of the worst hotels I have ever stayed at, and our whole family was relieved to leave. Booked through TUI as a 4-star all-inclusive for a group of 8 including three children. Mis-sold on multiple fronts.
Children's facilities
There aren't any. The hotel was advertised with a kids' club. TUI have since admitted in writing that this was an error on their website, and confirmed no kids' club exists at this hotel or the sister hotel next door. The hotel's own website promises "a jam-packed entertainment schedule the whole family will enjoy." The weekly activities board is entirely adult pursuits, stretching, pilates, aquagym, darts, boules. Not one children's activity across the whole week. My 4-year-old had nothing to do for seven days. This is not a family hotel, whatever it was sold as.
Pool
The main pool is the smallest I have ever seen at an all-inclusive hotel. On one occasion the animation team ran water polo, taking up the entire shallow end, and asked the children to get out of the pool to make room. The only children's water facility is a rooftop splash pool that is 50cm deep and often full of adults. The advertised al fresco pool bar is permanently closed, cobwebbed and abandoned. Reception confirmed this when asked.
Food
Hit and miss at best, and rarely hot, nearly always lukewarm. Out of seven days there were perhaps two where the food was decent. The buffet regularly featured things like dogfish, unlabelled paella, and lamb stew full of bones with no labelling to warn you. My 4-year-old ate virtually nothing the entire holiday as the food simply didn't cater to young children. My 10-year-old survived largely on chips and bread and butter. Not what you expect from a 4-star all-inclusive.
Drinks and bar
Limited. White rum only, no spiced or honey rum. The token system for drinks is a faff. The ice cream fridge was padlocked for most of the week, finally stocked on the last day, and the ice creams are not included in the all-inclusive. You pay extortionate prices per item. The advertised al fresco pool bar is closed. Drinks at the bar generally were limited in range.
Entertainment
Non-existent during the day. In the evenings it starts at 20:30, fine if you don't have young children, but too late for a 4-year-old. The quiz host was one of the most grating I have ever come across. He called losing teams losers and asked guests to honk like donkeys to answer questions. Possibly fine for drunk adults on a lads' holiday, not remotely appropriate when you're there with children. The rest of the entertainment was music and a pre-show, the same every night.
Rooms
Basic and cramped for three people. Air conditioning worked but never got as cold as we'd have liked, particularly at the end of May. At check-in we had cleanliness issues including a cockroach and rooms that had not been properly prepared before arrival.
Staff
A genuine mixed bag. The restaurant staff were lovely, warm and attentive throughout the week, and the bar staff were fine. Reception, however, were consistently rude and unhelpful. When I asked about local markets nearby I was told there weren't any. I found several easily with a quick online search. During a formal complaint process they were deflective and obstructive at every turn.
Location
The one genuinely positive thing. Shops, bars and restaurants are within easy walking distance. Worth knowing though that the beach is a 13-minute walk, around 1km, not the "250 metres" advertised by TUI.
Overall
I do not complain lightly, and this review has been difficult to write because of how much I was looking forward to this holiday. But every member of our family was glad to leave, and I would not wish this experience on another family who books here expecting what is advertised. Look elsewhere if you are travelling with children.
Children's facilities
There aren't any. The hotel was advertised with a kids' club. TUI have since admitted in writing that this was an error on their website, and confirmed no kids' club exists at this hotel or the sister hotel next door. The hotel's own website promises "a jam-packed entertainment schedule the whole family will enjoy." The weekly activities board is entirely adult pursuits, stretching, pilates, aquagym, darts, boules. Not one children's activity across the whole week. My 4-year-old had nothing to do for seven days. This is not a family hotel, whatever it was sold as.
Pool
The main pool is the smallest I have ever seen at an all-inclusive hotel. On one occasion the animation team ran water polo, taking up the entire shallow end, and asked the children to get out of the pool to make room. The only children's water facility is a rooftop splash pool that is 50cm deep and often full of adults. The advertised al fresco pool bar is permanently closed, cobwebbed and abandoned. Reception confirmed this when asked.
Food
Hit and miss at best, and rarely hot, nearly always lukewarm. Out of seven days there were perhaps two where the food was decent. The buffet regularly featured things like dogfish, unlabelled paella, and lamb stew full of bones with no labelling to warn you. My 4-year-old ate virtually nothing the entire holiday as the food simply didn't cater to young children. My 10-year-old survived largely on chips and bread and butter. Not what you expect from a 4-star all-inclusive.
Drinks and bar
Limited. White rum only, no spiced or honey rum. The token system for drinks is a faff. The ice cream fridge was padlocked for most of the week, finally stocked on the last day, and the ice creams are not included in the all-inclusive. You pay extortionate prices per item. The advertised al fresco pool bar is closed. Drinks at the bar generally were limited in range.
Entertainment
Non-existent during the day. In the evenings it starts at 20:30, fine if you don't have young children, but too late for a 4-year-old. The quiz host was one of the most grating I have ever come across. He called losing teams losers and asked guests to honk like donkeys to answer questions. Possibly fine for drunk adults on a lads' holiday, not remotely appropriate when you're there with children. The rest of the entertainment was music and a pre-show, the same every night.
Rooms
Basic and cramped for three people. Air conditioning worked but never got as cold as we'd have liked, particularly at the end of May. At check-in we had cleanliness issues including a cockroach and rooms that had not been properly prepared before arrival.
Staff
A genuine mixed bag. The restaurant staff were lovely, warm and attentive throughout the week, and the bar staff were fine. Reception, however, were consistently rude and unhelpful. When I asked about local markets nearby I was told there weren't any. I found several easily with a quick online search. During a formal complaint process they were deflective and obstructive at every turn.
Location
The one genuinely positive thing. Shops, bars and restaurants are within easy walking distance. Worth knowing though that the beach is a 13-minute walk, around 1km, not the "250 metres" advertised by TUI.
Overall
I do not complain lightly, and this review has been difficult to write because of how much I was looking forward to this holiday. But every member of our family was glad to leave, and I would not wish this experience on another family who books here expecting what is advertised. Look elsewhere if you are travelling with children.
Reakce hotelu
Komentář přidán: 5. 6. 2026
Dear Guest.
Thank you very much for sharing your feedback.
Regarding the Kids Club, as stated in the official hotel information, Globales Palmanova Palace does not offer a children’s club. We regret any confusion that may have arisen, as this information was incorrectly displayed on the tour operator’s website. In any case, our official website www.globales.com clearly shows the services available at the hotel.
With regard to the food, we are sorry that it did not meet your expectations. However, we understand that gastronomic preferences are highly subjective and it is not always possible to satisfy all tastes.
Regarding the token system, at Hoteles Globales we are strongly committed to environmental protection. For this reason, we have implemented a system to reduce plastic usage across our hotels, which involves the use of a token provided at the pool bar in exchange for a plastic cup. Thanks to this system, we have significantly reduced plastic consumption and, more importantly, helped prevent waste from ending up in the sea. We regret if this system did not meet your expectations.
Regarding entertainment, the hotel offers both daytime and evening activities designed for different age groups, aiming to provide entertainment throughout the stay.
According to our records, no issues related to cleanliness or insects were reported during your stay. In any case, we always appreciate being informed of any such situations at the time, so we can act immediately.
Finally, we do not share your opinion regarding our reception staff. Our reception team is highly professional, attentive, and helpful, always striving to assist our guests in the best possible way.
We appreciate your feedback and regret that your experience did not meet your expectations.
Kind regards.
Globales Quality Manager
Thank you very much for sharing your feedback.
Regarding the Kids Club, as stated in the official hotel information, Globales Palmanova Palace does not offer a children’s club. We regret any confusion that may have arisen, as this information was incorrectly displayed on the tour operator’s website. In any case, our official website www.globales.com clearly shows the services available at the hotel.
With regard to the food, we are sorry that it did not meet your expectations. However, we understand that gastronomic preferences are highly subjective and it is not always possible to satisfy all tastes.
Regarding the token system, at Hoteles Globales we are strongly committed to environmental protection. For this reason, we have implemented a system to reduce plastic usage across our hotels, which involves the use of a token provided at the pool bar in exchange for a plastic cup. Thanks to this system, we have significantly reduced plastic consumption and, more importantly, helped prevent waste from ending up in the sea. We regret if this system did not meet your expectations.
Regarding entertainment, the hotel offers both daytime and evening activities designed for different age groups, aiming to provide entertainment throughout the stay.
According to our records, no issues related to cleanliness or insects were reported during your stay. In any case, we always appreciate being informed of any such situations at the time, so we can act immediately.
Finally, we do not share your opinion regarding our reception staff. Our reception team is highly professional, attentive, and helpful, always striving to assist our guests in the best possible way.
We appreciate your feedback and regret that your experience did not meet your expectations.
Kind regards.
Globales Quality Manager
Cestující rodiny
Komentář přidán: 27. 7. 2026
Worst hotel I have ever stayed at
We recently stayed at this hotel and, unfortunately, it was the worst hotel we have ever experienced. It advertises itself as a child-friendly hotel, but our experience was the complete opposite.
There were no baby changing facilities anywhere in the hotel. When we asked reception where we could change our baby, we were told to do it on the floor, which was completely unacceptable.
The food was repetitive, often cold, and not suitable for young children. To make matters worse, when we asked for a high chair for our son, we were handed a price list and told we would have to pay to hire one. Charging families to use a high chair in a hotel that claims to be family-friendly is unbelievable.
Each evening, we needed our son's milk warming up, but the bar staff were consistently rude and reluctant to help. My partner had to ask several times before anyone would warm it for us. This is a basic request that should be accommodated without hesitation, especially in a family-oriented hotel.
The staff throughout the hotel were generally unfriendly and unhelpful. The rooms were very dated and in need of refurbishment, and the entertainment was poor and disappointing.
Overall, this was an extremely disappointing experience, and we would not recommend this hotel to anyone, especially families with young children. The hotel falls far short of the standards it advertises, and we certainly would not return.
There were no baby changing facilities anywhere in the hotel. When we asked reception where we could change our baby, we were told to do it on the floor, which was completely unacceptable.
The food was repetitive, often cold, and not suitable for young children. To make matters worse, when we asked for a high chair for our son, we were handed a price list and told we would have to pay to hire one. Charging families to use a high chair in a hotel that claims to be family-friendly is unbelievable.
Each evening, we needed our son's milk warming up, but the bar staff were consistently rude and reluctant to help. My partner had to ask several times before anyone would warm it for us. This is a basic request that should be accommodated without hesitation, especially in a family-oriented hotel.
The staff throughout the hotel were generally unfriendly and unhelpful. The rooms were very dated and in need of refurbishment, and the entertainment was poor and disappointing.
Overall, this was an extremely disappointing experience, and we would not recommend this hotel to anyone, especially families with young children. The hotel falls far short of the standards it advertises, and we certainly would not return.
Reakce hotelu
Komentář přidán: 28. 7. 2026
Dear Guest.
Thank you for taking the time to share your feedback following your stay with us.
We are sincerely sorry that your experience did not meet your expectations.
Regarding the baby changing facilities, we would like to clarify that current regulations do not require hotels to provide this type of equipment. Nevertheless, we appreciate your comments and will certainly take them into consideration for future improvements, as all guest feedback helps us continue enhancing our facilities and services.
With regard to the high chairs, we would like to clarify this point. The high chairs available in our restaurant are, of course, provided free of charge for all guests who require them during meal times. The rental service you refer to applies exclusively to high chairs for personal use, intended to remain in the guest's room or to be used outside the restaurant throughout the stay. We are sorry if this information gave rise to any misunderstanding.
We also regret that our gastronomic offer was not to your liking. Our restaurant provides a wide variety of dishes every day, designed to cater to the tastes of our international guests, although we fully understand that food preferences are always a matter of personal taste.
Finally, we are sorry that neither the rooms nor our entertainment programme met your expectations. We continuously work to maintain our facilities and to offer activities for guests of all ages so that everyone can enjoy their holiday.
We appreciate your comments, as they help us continue improving our services, and we regret that you did not leave with a better impression of your stay.
Kind regards.
Globales Quality Manager
Thank you for taking the time to share your feedback following your stay with us.
We are sincerely sorry that your experience did not meet your expectations.
Regarding the baby changing facilities, we would like to clarify that current regulations do not require hotels to provide this type of equipment. Nevertheless, we appreciate your comments and will certainly take them into consideration for future improvements, as all guest feedback helps us continue enhancing our facilities and services.
With regard to the high chairs, we would like to clarify this point. The high chairs available in our restaurant are, of course, provided free of charge for all guests who require them during meal times. The rental service you refer to applies exclusively to high chairs for personal use, intended to remain in the guest's room or to be used outside the restaurant throughout the stay. We are sorry if this information gave rise to any misunderstanding.
We also regret that our gastronomic offer was not to your liking. Our restaurant provides a wide variety of dishes every day, designed to cater to the tastes of our international guests, although we fully understand that food preferences are always a matter of personal taste.
Finally, we are sorry that neither the rooms nor our entertainment programme met your expectations. We continuously work to maintain our facilities and to offer activities for guests of all ages so that everyone can enjoy their holiday.
We appreciate your comments, as they help us continue improving our services, and we regret that you did not leave with a better impression of your stay.
Kind regards.
Globales Quality Manager
Pár
Komentář přidán: 25. 7. 2026
DO NOT STAY HERE!
i stayed at this hotel from the 17th-24th july 2026, severely disappointed with the hotel as a whole. we arrived early hours of the morning and the man on reception checked us in and gave us our room key. we headed up to our room and was shocked at what we where given, the room was not even big enough to open both suitcases. we then realised that the aircon was leaking water and considering the heat conditions during those dates we where very worried. we discovered our balcony door did
not lock and was also left open upon our arrival, we also discovered we had one plug in the room which was located in the bathroom, the fridge was not plugged in and there was no available plug to use to be able to plug the fridge in. we then went back down to reception to express our complaints as this was not what was advertised online and we where hugely upset about the situation. we thought there may have been a misunderstanding considering the room however the receptionist was very very incompetent and said we would have to return the next morning to hopefully amend the issues, however the receptionist did not put our minds at ease and was explaining how there is nothing they can do to help and no rooms where available to stay in, we even offered to pay extra for a different room just to feel sake and comfortable. also, the hotel turned off the aircon multiple times throughout the night for long periods of time which made it very uncomfortable to sleep in such hot conditions. me and my partner where on our first holiday together and where hoping for a smooth and easy experience however this was the complete opposite.
The food, the snack bar was very very disappointing and only had the same 4 options every day there was no variety, the pop machines where constantly not working resulting in the pop (pepsi) being water. The drinks bar was another huge shock and disappointment, for any cocktail you had to pay for them bearing in mind we payed for an all inclusive experience, we where very suprised to realise that this was far from all inclusive as we payed for nearly every alcoholic drink we consumed. The buffet was not very inclusive, there was no standard basic food like chicken nuggets or pizza. If you are a picky eater, which i am, this hotel is not fit for you.
overall i felt unsafe and not comfortable within the hotel, and i did not have a good experience, do not fall for the false advertisement off this hotel.
not lock and was also left open upon our arrival, we also discovered we had one plug in the room which was located in the bathroom, the fridge was not plugged in and there was no available plug to use to be able to plug the fridge in. we then went back down to reception to express our complaints as this was not what was advertised online and we where hugely upset about the situation. we thought there may have been a misunderstanding considering the room however the receptionist was very very incompetent and said we would have to return the next morning to hopefully amend the issues, however the receptionist did not put our minds at ease and was explaining how there is nothing they can do to help and no rooms where available to stay in, we even offered to pay extra for a different room just to feel sake and comfortable. also, the hotel turned off the aircon multiple times throughout the night for long periods of time which made it very uncomfortable to sleep in such hot conditions. me and my partner where on our first holiday together and where hoping for a smooth and easy experience however this was the complete opposite.
The food, the snack bar was very very disappointing and only had the same 4 options every day there was no variety, the pop machines where constantly not working resulting in the pop (pepsi) being water. The drinks bar was another huge shock and disappointment, for any cocktail you had to pay for them bearing in mind we payed for an all inclusive experience, we where very suprised to realise that this was far from all inclusive as we payed for nearly every alcoholic drink we consumed. The buffet was not very inclusive, there was no standard basic food like chicken nuggets or pizza. If you are a picky eater, which i am, this hotel is not fit for you.
overall i felt unsafe and not comfortable within the hotel, and i did not have a good experience, do not fall for the false advertisement off this hotel.
Reakce hotelu
Komentář přidán: 26. 7. 2026
Dear Guest.
We regret to read that your experience did not meet your expectations. However, we would like to clarify several of the points mentioned in your review.
First of all, we strongly disagree with your description of our Reception staff. Our team always works professionally, courteously and with the best possible attitude to assist all of our guests.
We fully understand that the room initially assigned to you may not have met your personal preferences, as every guest has different tastes and expectations. However, we believe it is important to point out that you arrived at the hotel late at night, when the hotel was completely full and there was simply no possibility of changing your room at that time. For this reason, our Reception staff asked you to return the following morning, when your room was changed without any inconvenience. We also believe it is worth mentioning that, once the room change had been made, we received no further complaints regarding your accommodation for the remainder of your stay.
Regarding the air conditioning, we can confirm that it was operating correctly throughout your stay. During those dates, Mallorca was experiencing an exceptional heatwave while the hotel was fully occupied, with every room using the air conditioning system at maximum capacity. Under these exceptional circumstances, the system may occasionally require a little longer than usual to reach the desired temperature. This does not indicate any technical fault.
With regard to the soft drink machines, we have no record of any general issues during your stay. Should any temporary problem arise, our staff act promptly to restore the service as quickly as possible.
Regarding the All Inclusive package, we would like to clarify that a wide selection of cocktails is included, as clearly shown on the drinks menu available in our bars. As is common practice in All Inclusive hotels, premium branded alcoholic beverages are not included. This information is also provided by travel agencies and tour operators before the booking is made. The alcoholic beverages included in the All Inclusive package are local brands.
Finally, we regret that our gastronomic offer did not suit your personal tastes. Our buffet offers a wide variety of dishes, which are regularly rotated in order to cater for the preferences of our international guests. Nevertheless, we fully understand that opinions regarding food are always subjective and may differ from one guest to another.
Kind regards.
Globales Quality Manager
We regret to read that your experience did not meet your expectations. However, we would like to clarify several of the points mentioned in your review.
First of all, we strongly disagree with your description of our Reception staff. Our team always works professionally, courteously and with the best possible attitude to assist all of our guests.
We fully understand that the room initially assigned to you may not have met your personal preferences, as every guest has different tastes and expectations. However, we believe it is important to point out that you arrived at the hotel late at night, when the hotel was completely full and there was simply no possibility of changing your room at that time. For this reason, our Reception staff asked you to return the following morning, when your room was changed without any inconvenience. We also believe it is worth mentioning that, once the room change had been made, we received no further complaints regarding your accommodation for the remainder of your stay.
Regarding the air conditioning, we can confirm that it was operating correctly throughout your stay. During those dates, Mallorca was experiencing an exceptional heatwave while the hotel was fully occupied, with every room using the air conditioning system at maximum capacity. Under these exceptional circumstances, the system may occasionally require a little longer than usual to reach the desired temperature. This does not indicate any technical fault.
With regard to the soft drink machines, we have no record of any general issues during your stay. Should any temporary problem arise, our staff act promptly to restore the service as quickly as possible.
Regarding the All Inclusive package, we would like to clarify that a wide selection of cocktails is included, as clearly shown on the drinks menu available in our bars. As is common practice in All Inclusive hotels, premium branded alcoholic beverages are not included. This information is also provided by travel agencies and tour operators before the booking is made. The alcoholic beverages included in the All Inclusive package are local brands.
Finally, we regret that our gastronomic offer did not suit your personal tastes. Our buffet offers a wide variety of dishes, which are regularly rotated in order to cater for the preferences of our international guests. Nevertheless, we fully understand that opinions regarding food are always subjective and may differ from one guest to another.
Kind regards.
Globales Quality Manager
Pár
Komentář přidán: 23. 7. 2026
Summer 2026
Unfortunately, the hotel itself was disappointing. The breakfast was very repetitive with limited choice every day. There was no omelette or pancake station, and lunch and dinner also lacked variety, with the same dishes appearing regularly – usually white fish, chicken wings, and drumsticks. Far from 3 and 4 stars hotels. I wouldn’t rate this hotel more than 2 stars.
The pool is quite small, so it becomes crowded quickly with lots of noisy guests.
Whats more… the biggest issue happened on our first day when we found a massive cockroach in the bathroom. I tried to call reception, but the room phone wasn’t working. I had to go to reception in person, where I was simply given a can of insect spray and expected to deal with it myself. After killing the cockroach, it remained in the bathroom until the cleaner came the following day! This was not the level of service I expected from any hotel.
We didn’t spent a lot of time in the hotel, apart from sleeping, so can’t comment on entertainment.
Overall, the food, facilities, and customer service were disappointing. Based on our experience, I wouldn’t recommend this hotel, sorry for harsh but factual review.
The pool is quite small, so it becomes crowded quickly with lots of noisy guests.
Whats more… the biggest issue happened on our first day when we found a massive cockroach in the bathroom. I tried to call reception, but the room phone wasn’t working. I had to go to reception in person, where I was simply given a can of insect spray and expected to deal with it myself. After killing the cockroach, it remained in the bathroom until the cleaner came the following day! This was not the level of service I expected from any hotel.
We didn’t spent a lot of time in the hotel, apart from sleeping, so can’t comment on entertainment.
Overall, the food, facilities, and customer service were disappointing. Based on our experience, I wouldn’t recommend this hotel, sorry for harsh but factual review.
Reakce hotelu
Komentář přidán: 25. 7. 2026
Dear Guest.
Thank you for taking the time to share your feedback regarding your stay.
We are sorry to learn that some aspects of your experience did not meet your expectations.
Regarding our gastronomic offer, we provide a wide variety of dishes that are regularly rotated in order to cater to the tastes and preferences of our international guests. We understand that food is a very subjective matter, and we regret that it was not to your liking.
With regard to the swimming pool, we believe that its size is appropriate for the capacity of the hotel. However, during certain times of the day, especially in the high season, it is normal for this area to be one of the busiest parts of the hotel.
Regarding the insect found in your room, we would like to clarify that, due to Mallorca's climate, it is possible for the occasional insect to appear. This should not be interpreted as a lack of cleanliness, but rather as a natural aspect of island life. Nevertheless, the hotel works continuously with a specialised pest control company that carries out regular preventive and corrective treatments to minimise the presence of any "unexpected visitors."
We sincerely regret any inconvenience this may have caused. However, if our staff are not informed that the insect remained in the room, it is impossible for us to know about it or take any action. Had it been reported to Reception or our Housekeeping Department, it would have been removed immediately, without the need to wait until the following day.
We appreciate your comments, as they help us to continue improving our services, and we hope to have the opportunity to provide you with a more satisfying experience in the future.
Kind regards.
Globales Quality Manager
Thank you for taking the time to share your feedback regarding your stay.
We are sorry to learn that some aspects of your experience did not meet your expectations.
Regarding our gastronomic offer, we provide a wide variety of dishes that are regularly rotated in order to cater to the tastes and preferences of our international guests. We understand that food is a very subjective matter, and we regret that it was not to your liking.
With regard to the swimming pool, we believe that its size is appropriate for the capacity of the hotel. However, during certain times of the day, especially in the high season, it is normal for this area to be one of the busiest parts of the hotel.
Regarding the insect found in your room, we would like to clarify that, due to Mallorca's climate, it is possible for the occasional insect to appear. This should not be interpreted as a lack of cleanliness, but rather as a natural aspect of island life. Nevertheless, the hotel works continuously with a specialised pest control company that carries out regular preventive and corrective treatments to minimise the presence of any "unexpected visitors."
We sincerely regret any inconvenience this may have caused. However, if our staff are not informed that the insect remained in the room, it is impossible for us to know about it or take any action. Had it been reported to Reception or our Housekeeping Department, it would have been removed immediately, without the need to wait until the following day.
We appreciate your comments, as they help us to continue improving our services, and we hope to have the opportunity to provide you with a more satisfying experience in the future.
Kind regards.
Globales Quality Manager
Velmi dobrá lokalita
Miguel De Los Santos Oliver, 15, Palmanova, 07181, Španělsko|0,65 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
11:00
Užitečné informace
V tomto hotelu vidí děti rádi
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
ve věku 1 let a mladší
Zdarma
Domácí mazlíčci zakázáni
Možnost snídaně
Cena snídaně
485 Kč (≈ 20 EUR) za osobu
Jméno na platební kartě použité k rezervaci se musí shodovat se jménem ubytovaného hosta.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Hotel přijímá následující platební metody:
Cash
Globales Palmanova Palace: Často kladené otázky
Potřebujete na cestu letenky nebo auto?
Věděli jste, že vám můžeme pomoct naplánovat zbytek cesty? Máme pro vás exkluzivní nabídky letů a aut z půjčovny za skvělé ceny.Lety
Pronájem aut v lokalitě Palmanova