Maspalomas Resort by Dunas
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Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Wi-Fi
Parkování
Klimatizace
Doprava z/na letiště
Bazén
Fitcentrum
Více o hotelu Maspalomas Resort by Dunas
Maspalomas Resort by Dunas
Tento komplex bungalovů stojí v subtropických zahradách, 300 metrů od golfového hřiště Maspalomas na ostrově Gran Canaria. Maspalomas Resort by Dunas nabízí bezplatné Wi-Fi ve všech prostorách, 2 venkovní bazény s odpočívárnou a aquaparkem.
Hodnocení na 
Cestující rodiny
Komentář přidán: 8. 8. 2026
The best animation team.
We love animation team! The mini-disco by Mario was good!
The aquagym is really funny and also all the activities.
Entertainment are incredible.
The aquagym is really funny and also all the activities.
Entertainment are incredible.
Reakce hotelu
Komentář přidán: 11. 8. 2026
Dear Hailey V,
thousands of travelers stay with us every year, but we are delighted when customers like you let us know that their stay at Maspalomas Resort by Dunas met their expectations. We'll also tell your special words to the animation team.
We hope you can enjoy another stay with us in the future.
Kind regards,
Guest Experience
thousands of travelers stay with us every year, but we are delighted when customers like you let us know that their stay at Maspalomas Resort by Dunas met their expectations. We'll also tell your special words to the animation team.
We hope you can enjoy another stay with us in the future.
Kind regards,
Guest Experience
Cestující ve skupině
Komentář přidán: 3. 8. 2026
De service is overal geweldig
The hotel is very great, the foos is good and the activities are great. the animation is very amazing, especially brayan
Reakce hotelu
Komentář přidán: 6. 8. 2026
Thank you so much for your great review!
We are thrilled to hear that you enjoyed the food, the activities, and the overall experience. A special thank you for your shoutout to Brayan – we will be sure to pass along your kind words to him and the rest of the animation team!
We hope to welcome you back to Maspalomas Resort by Dunas again soon!
Best regards,
Alejandro
Guest Experience
We are thrilled to hear that you enjoyed the food, the activities, and the overall experience. A special thank you for your shoutout to Brayan – we will be sure to pass along your kind words to him and the rest of the animation team!
We hope to welcome you back to Maspalomas Resort by Dunas again soon!
Best regards,
Alejandro
Guest Experience
Cestující ve skupině
Komentář přidán: 31. 7. 2026
First time in Gran Caneria
Let me start with the positives. Great place to stay loved the villas, the pool was amazing and the entertainment couldn't do anymore if they tried. The food was brilliant so much choice.
We were so looking forward to returning until we found out that the family next door to us had money stolen and then upon inspection we realised that 4 of our party of 6 had also had money stolen from their purse. Yes it should have been in the safe but we felt comfortable and safe that we didn't think we needed to. Reception we're very dismissive of us and wasnt helpful at all. The manager the next day was very apologetic but sadly this has changed our mind about returning. People's safety is paramount whilst on holiday, money can be replaced.
We were so looking forward to returning until we found out that the family next door to us had money stolen and then upon inspection we realised that 4 of our party of 6 had also had money stolen from their purse. Yes it should have been in the safe but we felt comfortable and safe that we didn't think we needed to. Reception we're very dismissive of us and wasnt helpful at all. The manager the next day was very apologetic but sadly this has changed our mind about returning. People's safety is paramount whilst on holiday, money can be replaced.
Reakce hotelu
Komentář přidán: 1. 8. 2026
Thank you for your initial compliments regarding our villas, pools, food, and entertainment team. However, we are deeply saddened and concerned to read about the rest of your experience.
The safety and peace of mind of our guests is our absolute priority, and we sincerely apologize for the distress caused by the theft and for any initial lack of empathy you felt from reception. While we are glad the manager was able to speak with you, we take reports of this nature extremely seriously and deeply regret that this impacted your desire to return.
We would appreciate the opportunity to review your case further. Please feel free to contact us directly at [Hotel Email/Contact] so we can follow up on the investigation with our management team.
Sincerely,
Alejandro
Guest Experience
The safety and peace of mind of our guests is our absolute priority, and we sincerely apologize for the distress caused by the theft and for any initial lack of empathy you felt from reception. While we are glad the manager was able to speak with you, we take reports of this nature extremely seriously and deeply regret that this impacted your desire to return.
We would appreciate the opportunity to review your case further. Please feel free to contact us directly at [Hotel Email/Contact] so we can follow up on the investigation with our management team.
Sincerely,
Alejandro
Guest Experience
Cestující rodiny
Komentář přidán: 27. 7. 2026
Could have been perfect but NOT SAFE
Nice restaurant, not too crowded and kind staff. However jewelry has been stolen from us. People were changing the door knobs the week we stayed, and we were supposed to be notified 24h before any work was done specifically in our room. However the note came after the job was done. When we came back from the pool, there was a new doorknob yes, but a ring and necklace were gone (even if originally hidden beneath clothes).
It felt very intruding not to be notified of their arrival, and losing sentimental objects along the way.
It felt very intruding not to be notified of their arrival, and losing sentimental objects along the way.
Reakce hotelu
Komentář přidán: 30. 7. 2026
Thank you for your feedback regarding our restaurant and staff. However, we are deeply concerned and saddened to read about your experience regarding your missing belongings.
The safety and security of our guests' personal property is our utmost priority, and we sincerely apologize for the distress and lack of proper communication regarding the maintenance work. We take allegations of this nature extremely seriously.
Sincerely,
Alejandro
Guest Experience
The safety and security of our guests' personal property is our utmost priority, and we sincerely apologize for the distress and lack of proper communication regarding the maintenance work. We take allegations of this nature extremely seriously.
Sincerely,
Alejandro
Guest Experience
Cestující rodiny
Komentář přidán: 7. 7. 2026
10‑Day Stay at End of June – Beautiful Setting but Let Down by Staff bias
We stayed for 10 days at the end of June, and there are definitely some positives. The hotel grounds are genuinely beautiful, with two great pools, a splash park, and lovely surroundings. The food was good for an all‑inclusive, and although the drink selection was limited, what they offered was high quality — especially the local Gran Canarian rum, which I’d recommend.
The guest mix was varied, which was nice to see. However, during our stay we experienced several occasions where other guests directed unnecessary comments towards us while I was with my children. Although this behaviour came from individuals, what concerned me more was how the hotel staff handled the overall atmosphere.
The animation team consistently engaged only with certain groups of guests and largely ignored English‑speaking families, including us. I initially assumed they were simply focused on their main customer base, but things escalated during the England football match shown in the bar. Some guests were making jokes, which I didn’t take personally — but when the animation team joined in, laughing and making derogatory remarks, it felt unprofessional and could easily have caused tension. It’s disappointing to see staff contributing to behaviour that makes some guests feel unwelcome.
Our bungalow itself was lovely, but the air‑conditioning barely worked and we had ongoing issues with blocked drains, which left a strong sewage smell. Reception did send someone out the same day, which we appreciated, but the problems were never fully resolved and no follow‑up was done.
Overall, the hotel has huge potential — the setting, facilities, and food are all strong. But the lack of inclusivity from the animation team and the way certain behaviours are allowed to continue really let the place down. With better staff training and a more balanced approach to guest engagement, this could be a much better experience for everyone
The guest mix was varied, which was nice to see. However, during our stay we experienced several occasions where other guests directed unnecessary comments towards us while I was with my children. Although this behaviour came from individuals, what concerned me more was how the hotel staff handled the overall atmosphere.
The animation team consistently engaged only with certain groups of guests and largely ignored English‑speaking families, including us. I initially assumed they were simply focused on their main customer base, but things escalated during the England football match shown in the bar. Some guests were making jokes, which I didn’t take personally — but when the animation team joined in, laughing and making derogatory remarks, it felt unprofessional and could easily have caused tension. It’s disappointing to see staff contributing to behaviour that makes some guests feel unwelcome.
Our bungalow itself was lovely, but the air‑conditioning barely worked and we had ongoing issues with blocked drains, which left a strong sewage smell. Reception did send someone out the same day, which we appreciated, but the problems were never fully resolved and no follow‑up was done.
Overall, the hotel has huge potential — the setting, facilities, and food are all strong. But the lack of inclusivity from the animation team and the way certain behaviours are allowed to continue really let the place down. With better staff training and a more balanced approach to guest engagement, this could be a much better experience for everyone
Reakce hotelu
Komentář přidán: 12. 7. 2026
We are glad to hear you enjoyed our beautiful grounds, pools, food quality, and your lovely bungalow. However, we are deeply concerned and saddened to learn about your experience with our animation team and the language barrier you felt. Professionalism and inclusivity are core values for us, and our staff should never engage in behavior that makes any guest feel unwelcome. We will address this directly with our entertainment management team to ensure proper training and a balanced, respectful approach for all nationalities.
We also apologize for the unresolved issues with the air conditioning and the drainage smell. While we are glad reception responded quickly, we clearly fell short by not following up to ensure a permanent fix.
Your feedback is invaluable in helping us improve, and we hope you might consider giving us another opportunity in the future to provide the truly welcoming and flawless experience you deserve.
Warm regards,
Alejandro
Guest Experience
We also apologize for the unresolved issues with the air conditioning and the drainage smell. While we are glad reception responded quickly, we clearly fell short by not following up to ensure a permanent fix.
Your feedback is invaluable in helping us improve, and we hope you might consider giving us another opportunity in the future to provide the truly welcoming and flawless experience you deserve.
Warm regards,
Alejandro
Guest Experience
Velmi dobrá lokalita
Avenida Air Marín, Campo Internacional, 35100, Španělsko|0,74 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
12:00
Užitečné informace
Domácí mazlíčci zakázáni
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
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