FERGUS Conil Park
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Wi-Fi
Parkování
Klimatizace
Bazén
Fitcentrum
24hodinová recepční služba
Více o hotelu FERGUS Conil Park
FERGUS Conil Park
Overlooking the Atlantic Ocean, this charming resort is next to Conil Beach. Set in attractive gardens, it features an outdoor pool and offers rooms and apartments.
Hodnocení na 
Pár
UK
Komentář přidán: 20. 7. 2026
UNCLEAN, POOR SECURITY, RUDE STAFF
We were allocated room A16 a ground floor room adjoining the pool area. A wall about, a metre high, separates the patio of the room from this area. Access to the pool area can be made by a rear gate adjoining the street that is code controlled.
We then experienced the following problems;
1. The patio door lock was broken. Instead a small bolt was fixed to the top of the door which, in my opinion, was wholly inadequate, especially as the screws securing the lock were loose. I reported this to reception. Maintenance men attended but decided the lock was adequate and conducted no repairs. They were rude and dismissive. On many occasions ,at the hotel ,I saw people following others in through the coded gate. In my view the lack of a proper lock on these doors rendered the room unsafe.
2. The room was poorly maintained and unclean. There were chips on the toilet seat and hairs in the hinge of the seat. The shower sealant was broken which meant it was extremely dirty. Ants are a fact of life in this area but there was a huge trail of them marching across the wall of the patio. You could not sit out there.
3. There was only a limited view of the sea from the room which could best be described as a partial sea view and in no way represented the photos on the site. A large permanent umbrella was directly in front of the patio window
4. Conduct of Staff- We reported the above matters to Nicole at reception. She was unhelpful and not just rude but, aggressive and hostile. She accepted that the lock was inadequate but said the parts had been ordered to repair it. On all the other points she believed the room was acceptable. She said nothing could be done but that we MAY be allocated another room tomorrow as the the hotel was fully booked until then.
5. Management- the morning of 24/6 we spoke with Nicholas one of the Managers. Whilst he was civil he was extremely dismissive and did not accept there were any problems with the room. Apparently none of patio doors in the hotel are secured with locks and are all fitted with bolts. I pointed out that this was unsafe and he said, “if they are going to get in, they are going to get in!”. They did at 1300 that day let us occupy a room on the first floor. It was fitted with the same bolt on the patio but as it was the first floor I believed this was acceptable. At no time did anyone apologise for our treatment.
6. Fortunately we had only booked breakfast. A major disappointment, a canteen not a restaurant. Limited choice, only one type of cheese for example. Spoiled the eggs by cooking too long or for not enough. On the rare occasions that you could find anyone at the egg station they wouldn't generally flip the egg and when they did they broke them. Cold eggs on the tray. Drinks out of a machine 'hot' drinks were cold at best lukewarm warm. the aerobic gym equipment was rusted and did not work.
But, to summarise the room we were allocated was unsafe, unclean, poorly maintained and without the promised sea view. The staff were hostile and unhelpful.
We were both distressed by the experience and my wife did not sleep on the first night. We spent many hours trying to resolve the situation and in effect lost the first 24 hours of the holiday. The experience ruined our whole holiday.
More
Date of stay:June 2026
We then experienced the following problems;
1. The patio door lock was broken. Instead a small bolt was fixed to the top of the door which, in my opinion, was wholly inadequate, especially as the screws securing the lock were loose. I reported this to reception. Maintenance men attended but decided the lock was adequate and conducted no repairs. They were rude and dismissive. On many occasions ,at the hotel ,I saw people following others in through the coded gate. In my view the lack of a proper lock on these doors rendered the room unsafe.
2. The room was poorly maintained and unclean. There were chips on the toilet seat and hairs in the hinge of the seat. The shower sealant was broken which meant it was extremely dirty. Ants are a fact of life in this area but there was a huge trail of them marching across the wall of the patio. You could not sit out there.
3. There was only a limited view of the sea from the room which could best be described as a partial sea view and in no way represented the photos on the site. A large permanent umbrella was directly in front of the patio window
4. Conduct of Staff- We reported the above matters to Nicole at reception. She was unhelpful and not just rude but, aggressive and hostile. She accepted that the lock was inadequate but said the parts had been ordered to repair it. On all the other points she believed the room was acceptable. She said nothing could be done but that we MAY be allocated another room tomorrow as the the hotel was fully booked until then.
5. Management- the morning of 24/6 we spoke with Nicholas one of the Managers. Whilst he was civil he was extremely dismissive and did not accept there were any problems with the room. Apparently none of patio doors in the hotel are secured with locks and are all fitted with bolts. I pointed out that this was unsafe and he said, “if they are going to get in, they are going to get in!”. They did at 1300 that day let us occupy a room on the first floor. It was fitted with the same bolt on the patio but as it was the first floor I believed this was acceptable. At no time did anyone apologise for our treatment.
6. Fortunately we had only booked breakfast. A major disappointment, a canteen not a restaurant. Limited choice, only one type of cheese for example. Spoiled the eggs by cooking too long or for not enough. On the rare occasions that you could find anyone at the egg station they wouldn't generally flip the egg and when they did they broke them. Cold eggs on the tray. Drinks out of a machine 'hot' drinks were cold at best lukewarm warm. the aerobic gym equipment was rusted and did not work.
But, to summarise the room we were allocated was unsafe, unclean, poorly maintained and without the promised sea view. The staff were hostile and unhelpful.
We were both distressed by the experience and my wife did not sleep on the first night. We spent many hours trying to resolve the situation and in effect lost the first 24 hours of the holiday. The experience ruined our whole holiday.
More
Date of stay:June 2026
Reakce hotelu
Komentář přidán: 22. 7. 2026
Dear kevin_mulligan,
Thank you for sharing your detailed experience with us. We are truly sorry to learn that your stay did not reflect the comfort, cleanliness and courtesy that our guests rightly expect.
Your feedback about the room type booked on this occasion, facilities and interactions with our team is deeply concerning to us. We aim to provide secure, well-maintained accommodations and respectful, attentive service at every touchpoint.
We appreciate you bringing this to our attention and value the opportunity to improve.
We hope to better serve you in the future.
Best regards,
Susana Cuesta,
Customer Experience.
FERGUS Conil Park
Thank you for sharing your detailed experience with us. We are truly sorry to learn that your stay did not reflect the comfort, cleanliness and courtesy that our guests rightly expect.
Your feedback about the room type booked on this occasion, facilities and interactions with our team is deeply concerning to us. We aim to provide secure, well-maintained accommodations and respectful, attentive service at every touchpoint.
We appreciate you bringing this to our attention and value the opportunity to improve.
We hope to better serve you in the future.
Best regards,
Susana Cuesta,
Customer Experience.
FERGUS Conil Park
Cestující rodiny
Komentář přidán: 10. 7. 2026
Disappointment
This is the second time we have been to this hotel; we repeated because of the memories we had, but we will not return due to the conditions of the hotel. Only the staff is commendable, very friendly and nice, except for the receptionist who attended us; in 2 minutes we checked in without further explanations about wifi, pool towels, and so on. I recommend accommodation and breakfast since the half board only includes dinners; they do not provide lunches. We arrived at 2 in the afternoon, and with horrible heat, we had to go to town to eat. However, there are many options for eating both menu and à la carte. Small room with 105 cm beds. On the second night, we had guests: a cockroach, ants, and a cricket. The curtains are broken, they seemed to have been sun-bleached and moldy.
Inside the pool, there were algae, green slime, and the pool's drainage grate was also green. The pool towels are only changed three days a week from 11 AM to 3 PM, restrictive hours for towel changes, few loungers, and they are reserved by guests who do not use them; the hotel does not allow this, but they are still there.
At dinner, the food is mediocre, tasteless, bland, and some dishes are very spicy, with only one type of meat and one type of fish, little variety, and what runs out is not replenished.
I hope my criticism helps the hotel improve.
Inside the pool, there were algae, green slime, and the pool's drainage grate was also green. The pool towels are only changed three days a week from 11 AM to 3 PM, restrictive hours for towel changes, few loungers, and they are reserved by guests who do not use them; the hotel does not allow this, but they are still there.
At dinner, the food is mediocre, tasteless, bland, and some dishes are very spicy, with only one type of meat and one type of fish, little variety, and what runs out is not replenished.
I hope my criticism helps the hotel improve.
Reakce hotelu
Komentář přidán: 11. 7. 2026
Estimada 864amalias,
Le agradecemos que haya compartido su tiempo con nosotros y sentimos sinceramente que su experiencia no haya estado a la altura de sus expectativas.
Nuestro objetivo es ofrecer estancias cómodas, atentas y coherentes con altos estándares de hospitalidad, desde la llegada hasta la restauración y las zonas comunes. Lamentamos que no hayamos logrado transmitirlo en esta ocasión.
Valoramos sus observaciones y las tendremos presentes para seguir reforzando nuestra propuesta de servicio.
Será un placer volver a darle la bienvenida en el futuro y mostrarle las mejoras introducidas en todas las áreas.
Atentamente,
Susana Cuesta,
Customer Experience.
FERGUS Conil Park
Le agradecemos que haya compartido su tiempo con nosotros y sentimos sinceramente que su experiencia no haya estado a la altura de sus expectativas.
Nuestro objetivo es ofrecer estancias cómodas, atentas y coherentes con altos estándares de hospitalidad, desde la llegada hasta la restauración y las zonas comunes. Lamentamos que no hayamos logrado transmitirlo en esta ocasión.
Valoramos sus observaciones y las tendremos presentes para seguir reforzando nuestra propuesta de servicio.
Será un placer volver a darle la bienvenida en el futuro y mostrarle las mejoras introducidas en todas las áreas.
Atentamente,
Susana Cuesta,
Customer Experience.
FERGUS Conil Park
Pár
Komentář přidán: 20. 7. 2026
Bad experience in the room
The room cleaning service ends at 4:00 PM, and if they have not had time to clean your room, they leave without doing it. It was empty from 9:30 AM and had the sign indicating that they could clean the room. I complained at the front desk and the girl who helped me only gave me excuses about the organization of the hotel's cleaning service, which I am not interested in hearing during my vacation. After speaking with the Manager, at 8:00 PM, a maid on duty arrived and cleaned my room. I do not think it is right that it takes so long to provide such an easy solution. The hotel lost stars.
The shower water temperature is not constant. It has many fluctuations. It was a superior category room with a terrace and jacuzzi, which implies a higher price. That is why the deficiencies in the services I indicate are even more regrettable.
The shower water temperature is not constant. It has many fluctuations. It was a superior category room with a terrace and jacuzzi, which implies a higher price. That is why the deficiencies in the services I indicate are even more regrettable.
Reakce hotelu
Komentář přidán: 21. 7. 2026
Estima@ Global23591552172,
Gracias por compartir su experiencia; lamentamos sinceramente las molestias vividas durante su estancia.
Nuestro objetivo es que cada huésped disfrute de un servicio ágil, atento y acorde con los estándares de calidad que nos definen, en todas las categorías de habitación. Apreciamos que nos lo haya hecho saber y valoramos su tiempo.
Será un placer tener la oportunidad de recibirles nuevamente y ofrecerles una experiencia plenamente satisfactoria.
Atentamente,
Susana Cuesta,
Customer Experience.
FERGUS Conil Park
Gracias por compartir su experiencia; lamentamos sinceramente las molestias vividas durante su estancia.
Nuestro objetivo es que cada huésped disfrute de un servicio ágil, atento y acorde con los estándares de calidad que nos definen, en todas las categorías de habitación. Apreciamos que nos lo haya hecho saber y valoramos su tiempo.
Será un placer tener la oportunidad de recibirles nuevamente y ofrecerles una experiencia plenamente satisfactoria.
Atentamente,
Susana Cuesta,
Customer Experience.
FERGUS Conil Park
Cestující rodiny
Komentář přidán: 14. 7. 2026
Well....
The Swedish woman at the front desk was unfriendly.
The room looked like a dungeon and smelled of dampness; it seems there are better ones, but you have to be lucky.
The towel change has restricted hours, be careful not to be 10 minutes late.
The cleaning is pathetic, the floor is full of sand every day.
The dinner was of poor quality.
The best thing is the location, close to town and the beach, with stairs though.
It seemed expensive to me for what it offers.
I usually go to the ones in Santi Petri and they are far superior.
The room looked like a dungeon and smelled of dampness; it seems there are better ones, but you have to be lucky.
The towel change has restricted hours, be careful not to be 10 minutes late.
The cleaning is pathetic, the floor is full of sand every day.
The dinner was of poor quality.
The best thing is the location, close to town and the beach, with stairs though.
It seemed expensive to me for what it offers.
I usually go to the ones in Santi Petri and they are far superior.
Reakce hotelu
Komentář přidán: 16. 7. 2026
Estimado miguelrA347BK,
Lamentamos sinceramente que su experiencia no haya estado a la altura de sus expectativas. Agradecemos que nos lo haya hecho saber, ya que valoramos cada opinión para entender mejor las necesidades de nuestros huéspedes.
Nuestro propósito es ofrecer estancias confortables, atentas y de calidad en todos los servicios. Tomamos muy en serio la percepción de nuestros huéspedes y aspiramos siempre a un nivel de hospitalidad que inspire confianza y satisfacción.
Será un placer recibirles nuevamente y ofrecerles una experiencia acorde con nuestros estándares.
Atentamente,
Susana Cuesta,
Customer Experience.
FERGUS Conil Park
Lamentamos sinceramente que su experiencia no haya estado a la altura de sus expectativas. Agradecemos que nos lo haya hecho saber, ya que valoramos cada opinión para entender mejor las necesidades de nuestros huéspedes.
Nuestro propósito es ofrecer estancias confortables, atentas y de calidad en todos los servicios. Tomamos muy en serio la percepción de nuestros huéspedes y aspiramos siempre a un nivel de hospitalidad que inspire confianza y satisfacción.
Será un placer recibirles nuevamente y ofrecerles una experiencia acorde con nuestros estándares.
Atentamente,
Susana Cuesta,
Customer Experience.
FERGUS Conil Park
Pár
UK
Komentář přidán: 2. 7. 2026
Not 4*, terrrible caferteria and poor hygiene
The photos and description of this hotel do not resemble the experience. The double spa beds overlooking the sea are genereally unused as there is a 30 euro a day charge.
The pool is roped off until 11am and pool towels are not available until then either. Three days a week you are not allowed to change a towel.
The room was dark and dirty - we paid for a sea view and were allocated room A16 this is a ground floor and parasols, and a brick wall block the view unless you stand up on the balcony.
The 'restaurant' was more like a caferteria, the egg station is unmanned - someone cracks loads of eggs on a hotplate and leaves them until they are overcooked and dumps them on a hotplate. One type of cheese is available, but this is on offer with the cold meats - same serving tongs are used for both - not good for vegetarians like me.
The toilet seat was broken and dirty on the shower had mold on the seals, the room was stale.
The patio handle was broken, this was replated by a small bolt at the top of the door, this felt insecure as the room was on the ground floor.
After speaking to the manager and jet2 we were moved to an upper floor the next door - which was an improvement but still not 4*
The pool is roped off until 11am and pool towels are not available until then either. Three days a week you are not allowed to change a towel.
The room was dark and dirty - we paid for a sea view and were allocated room A16 this is a ground floor and parasols, and a brick wall block the view unless you stand up on the balcony.
The 'restaurant' was more like a caferteria, the egg station is unmanned - someone cracks loads of eggs on a hotplate and leaves them until they are overcooked and dumps them on a hotplate. One type of cheese is available, but this is on offer with the cold meats - same serving tongs are used for both - not good for vegetarians like me.
The toilet seat was broken and dirty on the shower had mold on the seals, the room was stale.
The patio handle was broken, this was replated by a small bolt at the top of the door, this felt insecure as the room was on the ground floor.
After speaking to the manager and jet2 we were moved to an upper floor the next door - which was an improvement but still not 4*
Reakce hotelu
Komentář přidán: 6. 7. 2026
Dear bernadettemulligan,
Thank you for sharing your experience. We are truly sorry that your stay did not reflect the comfortable, well-maintained accommodations and attentive service we strive to provide.
Our goal is to offer welcoming rooms, well-presented dining and thoughtfully managed facilities for all guests. We regret that your visit fell short of these standards and appreciate you bringing this to our attention.
We value your feedback and hope to have the opportunity to provide a much-improved stay in the future.
Best regards,
Susana Cuesta,
Customer Experience.
FERGUS Conil Park
Thank you for sharing your experience. We are truly sorry that your stay did not reflect the comfortable, well-maintained accommodations and attentive service we strive to provide.
Our goal is to offer welcoming rooms, well-presented dining and thoughtfully managed facilities for all guests. We regret that your visit fell short of these standards and appreciate you bringing this to our attention.
We value your feedback and hope to have the opportunity to provide a much-improved stay in the future.
Best regards,
Susana Cuesta,
Customer Experience.
FERGUS Conil Park
Vynikající lokalita
Playa de La Fontanilla s/n, Conil de la Frontera, 11140, Španělsko|0,54 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
Domácí mazlíčci zakázáni
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
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