Globales Lord Nelson - Only Adults
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Rychlá fakta
Příjezd od: | 14:00 |
|---|---|
Odjezd před: | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | Do tohoto hotelu pustí pouze dospělé |
Vybavení
Wi-Fi
Parkování
Klimatizace
Bazén
Fitcentrum
24hodinová recepční služba
Více o hotelu Globales Lord Nelson - Only Adults
Globales Lord Nelson - Only Adults
Globales Lord Nelson - Only adults se nachází v centru Menorky a nabízí výhled na krásný ostrov Santo Tomás. Hosté mají přímý přístup na pláž. Nabízí vířivku, saunu, venkovní bazén a zařízenou terasu. Ve všech prostorách je zdarma dostupné Wi-Fi.
Hodnocení na 
Cestující rodiny
Komentář přidán: 19. 7. 2026
Amazing activities for children. Clean, modern hotel.
The location of this hotel is perfect for the quieter holiday makers. Beach was just one lane away from the poolside.
The pool was cleaned every night by the electronic robot which my son loved to see! The staff in reception, bars and restaurant were always welcoming and friendly. Food was outstanding at each meal time. Always a very good choice of food. Drinks lovely too.
Then we move on to the animation team- I have to honestly say that the four members of staff really made our holiday. My son would look at the board every morning with excitement to see what activities would be on. He joined in every activity going. He especially loved dancing on pool side at lunchtime and doing the ‘fireball’ with Peter dressed up!
I would highly recommend this hotel to families. The activities were so varied - something to suit all ages. The Variety Show on the one evening was absolutely brilliant, we laughed all night! Pete’s Bingo sessions were fun too- we even won a house one night.
Rooms cleaned and beds/towels refreshed every day.
Beach towels available from reception with deposit.
We would love to return to the hotel - bring the rest of the family with us!!
We were very sad to be coming home.
The pool was cleaned every night by the electronic robot which my son loved to see! The staff in reception, bars and restaurant were always welcoming and friendly. Food was outstanding at each meal time. Always a very good choice of food. Drinks lovely too.
Then we move on to the animation team- I have to honestly say that the four members of staff really made our holiday. My son would look at the board every morning with excitement to see what activities would be on. He joined in every activity going. He especially loved dancing on pool side at lunchtime and doing the ‘fireball’ with Peter dressed up!
I would highly recommend this hotel to families. The activities were so varied - something to suit all ages. The Variety Show on the one evening was absolutely brilliant, we laughed all night! Pete’s Bingo sessions were fun too- we even won a house one night.
Rooms cleaned and beds/towels refreshed every day.
Beach towels available from reception with deposit.
We would love to return to the hotel - bring the rest of the family with us!!
We were very sad to be coming home.
Reakce hotelu
Komentář přidán: 20. 7. 2026
Dear Guest,
Thank you for your lovely review. We are delighted that you and your family enjoyed your stay, especially our beachfront location, the food, and the friendly service from all our teams.
It is wonderful to hear that our animation team made your holiday so special and that your son had such a great time taking part in the activities. We will be sure to pass on your kind words to them.
We truly appreciate your recommendation and would be delighted to welcome you and the rest of your family back for another memorable holiday.
Kind regards,
Thank you for your lovely review. We are delighted that you and your family enjoyed your stay, especially our beachfront location, the food, and the friendly service from all our teams.
It is wonderful to hear that our animation team made your holiday so special and that your son had such a great time taking part in the activities. We will be sure to pass on your kind words to them.
We truly appreciate your recommendation and would be delighted to welcome you and the rest of your family back for another memorable holiday.
Kind regards,
Pár
Komentář přidán: 22. 7. 2026
Excellent food, friendly staff and spotlesly clean throughout. Stunning nr beachfront reception. A returner!
Reception
Danny is really helpfull. If you are last in the queue off the bus. Dont stand in the sun. Walk in and wait on the sofas under the aircon to the right and let the queue dissapear. There is also a free book exchange to browse through. Have your passports ready and tourist tax . Ours was about £9 each for 4 nights. There are 2 blocks with reception in the middle. If you are told to the right walk the tunnel, told left theres a lift over there too.
Rooms
Very clean, spacious, comfy double bed plus sofa bed in lounge. Full size fridge. Saucepans, cups cuttlery but no kettle.
Aircon is free. Operated by switch.
Bathrooms quite modern soap and shampoos provided.
Large LG TV with USB 1 and HDMI access for fire stick. Same in bedroom but smaller TV.
Balconies
Most have a pool view and sea view.
We paid for pool view but also ended up with sea view. Most 1st floor rooms have partial sea view. Borrowed an ashtray from the bar. Two white rattan chairs that stay cool. Fold up plastic airing rack. ( pack a couple of pegs)
Food - Excellent quality and variety
Always a choice of two fish and two meats. Monday night had fresh sea bass and mullet. Pork chops or beef steaks.
Always bologniese that you can Tabasco into a chilli. Tuesday was beef roast or grilled chicken fries with all the sides. Salmon and redfish which is like panga!
3 cooking stations, ample salads and deserts. Even an icecream machine to fill your own cones.
The white wine is quality but the ice cold water out of the juice machine is refreshing.
Pool
Ladders all around and disbled access by chair lift. Freshwater, very clean. Kiddies pool has a step. Kiddies club photos are in pics.
Beach Access
Turn left at back hotel gate up to the road and down to a slipway. Very slipery up to 2ft deep. Best drop in off end of the small quay.
Or follow the path around Fins bar for the beach.
Thirdly turn right along board walk.
Beach access for the disabled is apauling on the two mile boardwalk to the town carpark.
Entertainment is varied and fun, dont take it serious.
The daytime team do aqua aerobics, water mat, darts etc.
Kids club looked good but in this heatwave only 2 signed up as the pool is nice and cool, not cold.
Night time has Kareoke, tribute acts (see pics), Magician
Bar and restuarant staff work tirelessly from 7am till 10pm in some cases. We tipped all in our short stay. They all seem happy, joke together and with guests. They are amazing, especially Ole, Christian, Ola, Fran & Laura. In the restaurant Carmela, Manuel, Judith, Cole but Ishmail keeps the place running smoothly, he's everywhere Maitrede, table setter, plate collector. I never seen anyone work so fast. Also a big shout to Miriam in the pool side vw bar.
Theres an outside seating area that is shaded in the day. Pub for sports left then right 20m.
Supermarket opposite is expensive. The one just past Globales Hotel is cheaper.
Your wrist band does not let you use the Globales hotel for drinks. Although same chain, different accounting system. No bands in that hotel.
The only inconvience to me was that there is no bar near the entertainment complex. Having walking difficulties made it a little difficult.
Clean and spotless hotel. With an excellent nights sleep.
We cant wait to go return here and thats rare to us after 35 greek islands and about 20 balerics visits. My faith is once restored in Globales. A very well managed hotel with motivated staff.
Gracias por su servicio!
Danny is really helpfull. If you are last in the queue off the bus. Dont stand in the sun. Walk in and wait on the sofas under the aircon to the right and let the queue dissapear. There is also a free book exchange to browse through. Have your passports ready and tourist tax . Ours was about £9 each for 4 nights. There are 2 blocks with reception in the middle. If you are told to the right walk the tunnel, told left theres a lift over there too.
Rooms
Very clean, spacious, comfy double bed plus sofa bed in lounge. Full size fridge. Saucepans, cups cuttlery but no kettle.
Aircon is free. Operated by switch.
Bathrooms quite modern soap and shampoos provided.
Large LG TV with USB 1 and HDMI access for fire stick. Same in bedroom but smaller TV.
Balconies
Most have a pool view and sea view.
We paid for pool view but also ended up with sea view. Most 1st floor rooms have partial sea view. Borrowed an ashtray from the bar. Two white rattan chairs that stay cool. Fold up plastic airing rack. ( pack a couple of pegs)
Food - Excellent quality and variety
Always a choice of two fish and two meats. Monday night had fresh sea bass and mullet. Pork chops or beef steaks.
Always bologniese that you can Tabasco into a chilli. Tuesday was beef roast or grilled chicken fries with all the sides. Salmon and redfish which is like panga!
3 cooking stations, ample salads and deserts. Even an icecream machine to fill your own cones.
The white wine is quality but the ice cold water out of the juice machine is refreshing.
Pool
Ladders all around and disbled access by chair lift. Freshwater, very clean. Kiddies pool has a step. Kiddies club photos are in pics.
Beach Access
Turn left at back hotel gate up to the road and down to a slipway. Very slipery up to 2ft deep. Best drop in off end of the small quay.
Or follow the path around Fins bar for the beach.
Thirdly turn right along board walk.
Beach access for the disabled is apauling on the two mile boardwalk to the town carpark.
Entertainment is varied and fun, dont take it serious.
The daytime team do aqua aerobics, water mat, darts etc.
Kids club looked good but in this heatwave only 2 signed up as the pool is nice and cool, not cold.
Night time has Kareoke, tribute acts (see pics), Magician
Bar and restuarant staff work tirelessly from 7am till 10pm in some cases. We tipped all in our short stay. They all seem happy, joke together and with guests. They are amazing, especially Ole, Christian, Ola, Fran & Laura. In the restaurant Carmela, Manuel, Judith, Cole but Ishmail keeps the place running smoothly, he's everywhere Maitrede, table setter, plate collector. I never seen anyone work so fast. Also a big shout to Miriam in the pool side vw bar.
Theres an outside seating area that is shaded in the day. Pub for sports left then right 20m.
Supermarket opposite is expensive. The one just past Globales Hotel is cheaper.
Your wrist band does not let you use the Globales hotel for drinks. Although same chain, different accounting system. No bands in that hotel.
The only inconvience to me was that there is no bar near the entertainment complex. Having walking difficulties made it a little difficult.
Clean and spotless hotel. With an excellent nights sleep.
We cant wait to go return here and thats rare to us after 35 greek islands and about 20 balerics visits. My faith is once restored in Globales. A very well managed hotel with motivated staff.
Gracias por su servicio!
Reakce hotelu
Komentář přidán: 23. 7. 2026
Dear Richard Jenkins,
Thank you very much for taking the time to share such a detailed and wonderful review of your stay with us.
We are delighted to read that you enjoyed so many aspects of your holiday, from the cleanliness and comfort of your room to the variety and quality of the food, the pool area, entertainment and the overall atmosphere of the hotel. It is especially rewarding to know that our team made such a positive impression on you. We will be sure to share your kind words with Danny, Ole, Christian, Ola, Fran, Laura, Carmela, Manuel, Judith, Cole, Ismael, Miriam and the rest of the team. They will be very happy to know that their hard work and dedication were appreciated.
We are also pleased that you felt welcomed and well looked after throughout your stay. Comments like yours motivate us to continue providing the best possible experience for our guests.
Thank you again for choosing to stay with us and for your lovely words. We truly hope to welcome you back again soon for another memorable holiday.
Warm regards,
Thank you very much for taking the time to share such a detailed and wonderful review of your stay with us.
We are delighted to read that you enjoyed so many aspects of your holiday, from the cleanliness and comfort of your room to the variety and quality of the food, the pool area, entertainment and the overall atmosphere of the hotel. It is especially rewarding to know that our team made such a positive impression on you. We will be sure to share your kind words with Danny, Ole, Christian, Ola, Fran, Laura, Carmela, Manuel, Judith, Cole, Ismael, Miriam and the rest of the team. They will be very happy to know that their hard work and dedication were appreciated.
We are also pleased that you felt welcomed and well looked after throughout your stay. Comments like yours motivate us to continue providing the best possible experience for our guests.
Thank you again for choosing to stay with us and for your lovely words. We truly hope to welcome you back again soon for another memorable holiday.
Warm regards,
Cestující rodiny
UK
Komentář přidán: 1. 6. 2026
Ubytován/a od květen 2026
Serious Pool Safety Concerns and Inadequate Staff Response
Summary
My 8-year-old daughter was hospitalised with respiratory distress, which medical staff attributed to exposure to pool chemicals (chloramines). Other children were also affected. The response from hotel staff and TUI fell well below expectations in what was a serious medical emergency. However, the underlying cause of the incident has never been explained, and we remain concerned that it could happen again.
The Incident:
Monday 25th May 2026 around 2pm:
I was dealing with my 6yo son around the pool loungers as he wanted a break from swimming. I turned around and saw my 8yo daughter walking towards me having just exited the pool from the shallow end ladders. She was crying and saying “Daddy, I don’t feel well”. I asked repeatedly what had happened and she kept saying that she didn’t know. She is a very good swimmer for her age but I asked if she’d belly flopped or inhaled lots of water and she said no before looking drowsy and her legs buckled. She then began vomiting and struggling to breathe. The lifeguard appeared, took hold of her and was gently patting her on the back while she was hunched forward in his arms. Thankfully, by this point my medically trained wife had returned to intervene and place my daughter in the proper recovery position as she was using her accessory muscles in her struggle for breath. I rushed into the hotel to find some napkins/wipes to clean up the vomit and saw a boy in the bar area vomiting also. On my way back I noticed a very strong smell of Chlorine coming from the pool. Other guests noticed this too and tried to raise this to the attention of the staff.
Luckily there is a doctor across the road from the hotel who arrived and appeared to manage the situation and check my daughter's vitals. It was about 40 mins (I've been told) before the ambulance arrived. We were later informed that the ambulance may initially have been directed to the wrong location and a guest had to direct it from outside the Hotel. There was also confusion as the ambulance was not informed that it was a child who was in danger. Once they got to my daughter, her clothes were cut off to apply ECGs and she had an oxygen mask applied. Whilst this was happening I did not observe any staff actively assisting with the situation. I myself had to move the heavy umbrellas around to give my daughter shade from the sun and also had to shout over the staff to stop another boy who was about to jump in the pool.
My daughter was led off in a stretcher and taken to the hospital in Mahon with my wife. The hotel manager approached me and asked for my room number. That was the entirety of the response and help I received from the Hotel that day.
I took my son back to our room where I had to make sure I could contact my wife and send her all the documents the hospital/police were requesting etc. I couldn’t find the phone number for the TUI rep, Caroline, anywhere on the app so had to ask reception, where best they could do was give me her email. I emailed asking for her to ring me. In fairness she did at 16:16pm, saying she’d been in a conference all afternoon but would speak to me at 9am the following morning when she was scheduled to be at the hotel. I think other guests had alerted her to the incident earlier in the day too. I emailed her again at 7pm saying I think we need to speak again before this, as the police had arrived at the pool and I had heard about the pool remaining open during the rest of the afternoon. I texted her at 9pm after hearing nothing, then rang her multiple times in the morning, with still nothing. She finally arrived at 9am on Tuesday with the response “Sorry, I turn my phone off after 5pm and don’t turn it back on until 9am as those are my working hours”. I told her we no longer felt safe staying at the hotel and wanted to leave as soon as possible. After an hour she gave us options for moving but said of one, “Actually don’t pick that one as they’re having issues with their food at the moment”. We chose one a bit further down the strip in case anything went wrong with the transfer or we needed to see the local doctor again.
Everything about this switch seemed like a chore for TUI, Caroline always needed to check in with her manager before doing anything. We felt we had to repeatedly negotiate for support despite us moving from all inclusive to a hotel that wasn’t. In the end we were just so tired (up all night with stress and my wife had only a chair in her swimsuit next to my daughter's hospital bed) and sick of having to fight for anything we just accepted whatever they seemed reluctant to offer us in order to get out and leave the stressful situation behind.
We were always the ones having to request things, we were never once actively offered anything, especially any apologies. The lack of information and transparency left us feeling frustrated and concerned. We were troubled that the pool remained open while questions about the incident remained unresolved. We kept enquiring about why the pool was still open and what safety processes were in place but we kept receiving the same repeated response “The pool has been tested and is perfectly safe to use”. We felt our concerns about the possibility of uneven chemical distribution within the pool were not being adequately addressed. As we were in the lobby leaving, I saw the ‘Suits’ from the hotel had arrived and were having a gesticulated conversation with the pool attendant, 10 minutes later the animation team were walking around the hotel announcing that the pool is open and safe and I saw a small printout on the wall apologising for the inconvenience with no details of the incident other than that there was one. We found the communication surrounding the incident surprisingly dismissive given its seriousness.
On Thursday 28th around 10am, we saw someone being treated in an ambulance close to this hotel. My heart sank and I burst into tears. I assume it was an unrelated incident but it certainly showed me that if this ever happened to another child at that hotel and the family had to go through what we went through or god forbid worse, I would never forgive myself for not pushing for answers and information about what happened; and pushing for guarantees that new processes, safeguards, training etc had been implemented.
Things other guests told me:
I have been sent video footage timestamped shortly after the incident showing a pool attendant modifying entries on a pool record display. I cannot determine from the footage whether this was a correction in order to help evidence the pool levels at the time or something else, but given the circumstances it raises questions that deserve an explanation. I am told the relevant authorities have been informed of this video.
They didn’t shut the pool during or immediately after the incident.
It took yet another child to feel unwell before finally deciding to close it for the day.
Their definition of closing the pool was just making a poolside announcement. I later heard a guest complaining that they returned from the beach and found the pool empty thinking it was just quiet, their child then went in, another guest had to shout down from their balcony to tell them to get out as there had been an incident and the pool was closed. No tape, notices, anyone monitoring the pool or anything.
The Investigation:
The police had a heavy presence at both the hospital and the hotel. When I spoke with them, when I saw them around the pool, they already had my details and said they didn’t know yet what happened but are still investigating. I was informed that chemical levels were near the upper end of the acceptable range, although I have not yet seen the official report and cannot independently verify this information. They did multiple samples in the evening when the pool was finally cordoned off with police tape. I have my own concerns about whether the pool's chemical dosing system may have played a role. As far as I’m aware none of this process was tested, only the concentration of chemicals at different parts of the pool much after the incident. I have requested the report from the hotel and we will do so from the police. If there is any mention of testing the process of the inlet rather than just the chemical concentrations in the pool then I will amend this with an edit at the end.
TUI
We felt completely unsupported during what was an extremely stressful situation.
Caroline even sighed to a colleague in earshot of us (a traumatised, sleep deprived family) that this was going to be a long day for her.
If a child was hospitalised in a hotel I was representing, I would be doing a hell of a lot more to help them through this crisis, getting as much information as possible from the hotel and just being there for those affected.
Thanks:
Thank you to the other guests; The nurse who offered to help out, the guest who asked to help with anything and they brought more napkins on our request. The guest who entertained my son whilst we were dealing with our daughter. The guests who provided me with details of everything that was happening around the incident and later on whilst I was indisposed or absent, especially Mr S.G. The doctor from across the road and the amazing paramedics and hospital staff.
Things I want to see happen:
I have requested and will keep requesting all the reports but until I have evidence of what happened and how this has been solved I am concerned it could happen again.
Consideration should be given to additional training for lifeguards on recognising and responding to suspected pool chemical exposure incidents.
Hotel staff training in incident management.
The hotel needs process documentation and procedures to follow including how and when to shut down the pool and how to communicate this effectively to guests.
TUI incident management processes and interpersonal skills training.
If I receive evidence that these issues have been investigated and addressed, I will update this review accordingly. Until then, I remain concerned about the matters described above.
My 8-year-old daughter was hospitalised with respiratory distress, which medical staff attributed to exposure to pool chemicals (chloramines). Other children were also affected. The response from hotel staff and TUI fell well below expectations in what was a serious medical emergency. However, the underlying cause of the incident has never been explained, and we remain concerned that it could happen again.
The Incident:
Monday 25th May 2026 around 2pm:
I was dealing with my 6yo son around the pool loungers as he wanted a break from swimming. I turned around and saw my 8yo daughter walking towards me having just exited the pool from the shallow end ladders. She was crying and saying “Daddy, I don’t feel well”. I asked repeatedly what had happened and she kept saying that she didn’t know. She is a very good swimmer for her age but I asked if she’d belly flopped or inhaled lots of water and she said no before looking drowsy and her legs buckled. She then began vomiting and struggling to breathe. The lifeguard appeared, took hold of her and was gently patting her on the back while she was hunched forward in his arms. Thankfully, by this point my medically trained wife had returned to intervene and place my daughter in the proper recovery position as she was using her accessory muscles in her struggle for breath. I rushed into the hotel to find some napkins/wipes to clean up the vomit and saw a boy in the bar area vomiting also. On my way back I noticed a very strong smell of Chlorine coming from the pool. Other guests noticed this too and tried to raise this to the attention of the staff.
Luckily there is a doctor across the road from the hotel who arrived and appeared to manage the situation and check my daughter's vitals. It was about 40 mins (I've been told) before the ambulance arrived. We were later informed that the ambulance may initially have been directed to the wrong location and a guest had to direct it from outside the Hotel. There was also confusion as the ambulance was not informed that it was a child who was in danger. Once they got to my daughter, her clothes were cut off to apply ECGs and she had an oxygen mask applied. Whilst this was happening I did not observe any staff actively assisting with the situation. I myself had to move the heavy umbrellas around to give my daughter shade from the sun and also had to shout over the staff to stop another boy who was about to jump in the pool.
My daughter was led off in a stretcher and taken to the hospital in Mahon with my wife. The hotel manager approached me and asked for my room number. That was the entirety of the response and help I received from the Hotel that day.
I took my son back to our room where I had to make sure I could contact my wife and send her all the documents the hospital/police were requesting etc. I couldn’t find the phone number for the TUI rep, Caroline, anywhere on the app so had to ask reception, where best they could do was give me her email. I emailed asking for her to ring me. In fairness she did at 16:16pm, saying she’d been in a conference all afternoon but would speak to me at 9am the following morning when she was scheduled to be at the hotel. I think other guests had alerted her to the incident earlier in the day too. I emailed her again at 7pm saying I think we need to speak again before this, as the police had arrived at the pool and I had heard about the pool remaining open during the rest of the afternoon. I texted her at 9pm after hearing nothing, then rang her multiple times in the morning, with still nothing. She finally arrived at 9am on Tuesday with the response “Sorry, I turn my phone off after 5pm and don’t turn it back on until 9am as those are my working hours”. I told her we no longer felt safe staying at the hotel and wanted to leave as soon as possible. After an hour she gave us options for moving but said of one, “Actually don’t pick that one as they’re having issues with their food at the moment”. We chose one a bit further down the strip in case anything went wrong with the transfer or we needed to see the local doctor again.
Everything about this switch seemed like a chore for TUI, Caroline always needed to check in with her manager before doing anything. We felt we had to repeatedly negotiate for support despite us moving from all inclusive to a hotel that wasn’t. In the end we were just so tired (up all night with stress and my wife had only a chair in her swimsuit next to my daughter's hospital bed) and sick of having to fight for anything we just accepted whatever they seemed reluctant to offer us in order to get out and leave the stressful situation behind.
We were always the ones having to request things, we were never once actively offered anything, especially any apologies. The lack of information and transparency left us feeling frustrated and concerned. We were troubled that the pool remained open while questions about the incident remained unresolved. We kept enquiring about why the pool was still open and what safety processes were in place but we kept receiving the same repeated response “The pool has been tested and is perfectly safe to use”. We felt our concerns about the possibility of uneven chemical distribution within the pool were not being adequately addressed. As we were in the lobby leaving, I saw the ‘Suits’ from the hotel had arrived and were having a gesticulated conversation with the pool attendant, 10 minutes later the animation team were walking around the hotel announcing that the pool is open and safe and I saw a small printout on the wall apologising for the inconvenience with no details of the incident other than that there was one. We found the communication surrounding the incident surprisingly dismissive given its seriousness.
On Thursday 28th around 10am, we saw someone being treated in an ambulance close to this hotel. My heart sank and I burst into tears. I assume it was an unrelated incident but it certainly showed me that if this ever happened to another child at that hotel and the family had to go through what we went through or god forbid worse, I would never forgive myself for not pushing for answers and information about what happened; and pushing for guarantees that new processes, safeguards, training etc had been implemented.
Things other guests told me:
I have been sent video footage timestamped shortly after the incident showing a pool attendant modifying entries on a pool record display. I cannot determine from the footage whether this was a correction in order to help evidence the pool levels at the time or something else, but given the circumstances it raises questions that deserve an explanation. I am told the relevant authorities have been informed of this video.
They didn’t shut the pool during or immediately after the incident.
It took yet another child to feel unwell before finally deciding to close it for the day.
Their definition of closing the pool was just making a poolside announcement. I later heard a guest complaining that they returned from the beach and found the pool empty thinking it was just quiet, their child then went in, another guest had to shout down from their balcony to tell them to get out as there had been an incident and the pool was closed. No tape, notices, anyone monitoring the pool or anything.
The Investigation:
The police had a heavy presence at both the hospital and the hotel. When I spoke with them, when I saw them around the pool, they already had my details and said they didn’t know yet what happened but are still investigating. I was informed that chemical levels were near the upper end of the acceptable range, although I have not yet seen the official report and cannot independently verify this information. They did multiple samples in the evening when the pool was finally cordoned off with police tape. I have my own concerns about whether the pool's chemical dosing system may have played a role. As far as I’m aware none of this process was tested, only the concentration of chemicals at different parts of the pool much after the incident. I have requested the report from the hotel and we will do so from the police. If there is any mention of testing the process of the inlet rather than just the chemical concentrations in the pool then I will amend this with an edit at the end.
TUI
We felt completely unsupported during what was an extremely stressful situation.
Caroline even sighed to a colleague in earshot of us (a traumatised, sleep deprived family) that this was going to be a long day for her.
If a child was hospitalised in a hotel I was representing, I would be doing a hell of a lot more to help them through this crisis, getting as much information as possible from the hotel and just being there for those affected.
Thanks:
Thank you to the other guests; The nurse who offered to help out, the guest who asked to help with anything and they brought more napkins on our request. The guest who entertained my son whilst we were dealing with our daughter. The guests who provided me with details of everything that was happening around the incident and later on whilst I was indisposed or absent, especially Mr S.G. The doctor from across the road and the amazing paramedics and hospital staff.
Things I want to see happen:
I have requested and will keep requesting all the reports but until I have evidence of what happened and how this has been solved I am concerned it could happen again.
Consideration should be given to additional training for lifeguards on recognising and responding to suspected pool chemical exposure incidents.
Hotel staff training in incident management.
The hotel needs process documentation and procedures to follow including how and when to shut down the pool and how to communicate this effectively to guests.
TUI incident management processes and interpersonal skills training.
If I receive evidence that these issues have been investigated and addressed, I will update this review accordingly. Until then, I remain concerned about the matters described above.
Reakce hotelu
Komentář přidán: 9. 6. 2026
Dear Mr Shirley,
First and foremost, please accept our best wishes. We sincerely hope that your daughter has now made a full recovery from the incident.
All of us at Globales are deeply sorry for the situation you describe and for the distress this incident has caused to you and your family.
In this regard, we would like to confirm that from the very beginning we have maintained direct communication with you through the designated channels for handling this matter. We are also continuing to cooperate with the relevant authorities and official bodies in the ongoing proceedings.
The safety and wellbeing of our guests are our highest priority. For this reason, the hotel consistently applies the control, maintenance and hygiene protocols and procedures established under current regulations.
We appreciate your understanding and reiterate our willingness to continue addressing any communication related to this matter through the established channels.
Yours sincerely,
First and foremost, please accept our best wishes. We sincerely hope that your daughter has now made a full recovery from the incident.
All of us at Globales are deeply sorry for the situation you describe and for the distress this incident has caused to you and your family.
In this regard, we would like to confirm that from the very beginning we have maintained direct communication with you through the designated channels for handling this matter. We are also continuing to cooperate with the relevant authorities and official bodies in the ongoing proceedings.
The safety and wellbeing of our guests are our highest priority. For this reason, the hotel consistently applies the control, maintenance and hygiene protocols and procedures established under current regulations.
We appreciate your understanding and reiterate our willingness to continue addressing any communication related to this matter through the established channels.
Yours sincerely,
Pár
Komentář přidán: 31. 5. 2026
Great Value
Found this hotel fantastic value for money. Staff were polite and helpful, especially Catalina, who ran the pool bar. Always had a smile on her face and made you feel at home. Entertainment team great, made time to speak with all guests.
Food was great, plenty on offer and hot. Rooms were clean, comfortable and our air conditioning worked.
Location is fab. Right by the sea, with a few beach bars/restaurants speckled as walk along the Santó Tomàs strip.
Only have a few quibbles but nothing major. Sunbeds having towels on them from the crack of dawn and then no one using them for the majority of the day. Should be a rule in place that if there left unattended for more that an hour they can be removed by staff. Just selfish in my opinion. No kettles in room, odd considering there is a kitchen. Water temperature in the shower was extremely hot and wouldn’t cool. Quite dangerous for children and the elderly. No sunbeds for hire on the long strip of beach. Not the hotels fault but disappointing all the same.
That being said we would definitely book again, great value for money.
Food was great, plenty on offer and hot. Rooms were clean, comfortable and our air conditioning worked.
Location is fab. Right by the sea, with a few beach bars/restaurants speckled as walk along the Santó Tomàs strip.
Only have a few quibbles but nothing major. Sunbeds having towels on them from the crack of dawn and then no one using them for the majority of the day. Should be a rule in place that if there left unattended for more that an hour they can be removed by staff. Just selfish in my opinion. No kettles in room, odd considering there is a kitchen. Water temperature in the shower was extremely hot and wouldn’t cool. Quite dangerous for children and the elderly. No sunbeds for hire on the long strip of beach. Not the hotels fault but disappointing all the same.
That being said we would definitely book again, great value for money.
Reakce hotelu
Komentář přidán: 2. 6. 2026
Dear Melanie,
we have received your comments about your stay at the Apartments Lord Nelson.
Thank you for pointing out the friendliness and politeness of the staff, as well as the cleanliness and comfort of the apartment.
Thank you for sharing it with us and for your detailed review.
We hope to be able to welcome you again in the near future.
Best regards.
Globales Quality Manager
we have received your comments about your stay at the Apartments Lord Nelson.
Thank you for pointing out the friendliness and politeness of the staff, as well as the cleanliness and comfort of the apartment.
Thank you for sharing it with us and for your detailed review.
We hope to be able to welcome you again in the near future.
Best regards.
Globales Quality Manager
Pár
Komentář přidán: 24. 7. 2026
Great sea view room
Booked this break less than 24 hours before travel. Paid less than self catering prices for All/inc. can’t complain!
Only used base as we hired a car and toured the island
Brilliant room (522) great sea view and quiet spot. Rooms cleaned every day with beds made and clean towels. All staff are lovely, seem happy in their jobs and welcoming. Food has been good. Loads of choice.
Pool etc all cleaned every night. Staff work hard!
Lovely beach 2 mins walk but no sun beds this year
Restaurant clean and staff great.
Only used base as we hired a car and toured the island
Brilliant room (522) great sea view and quiet spot. Rooms cleaned every day with beds made and clean towels. All staff are lovely, seem happy in their jobs and welcoming. Food has been good. Loads of choice.
Pool etc all cleaned every night. Staff work hard!
Lovely beach 2 mins walk but no sun beds this year
Restaurant clean and staff great.
Vynikající lokalita
Playa de Santo Tomas, S/N, Sant Tomàs, 07749, Španělsko|0,51 km z centra města
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
12:00
Užitečné informace
Do tohoto hotelu pustí pouze dospělé
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Domácí mazlíčci zakázáni
Možnost snídaně
Cena snídaně
606 Kč (≈ 25 EUR) za osobu
The name on the credit card used for the booking should correspond to the guest staying at the property. In case of no-show, the customer will be charged the amount corresponding to the first night's stay.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Hotel přijímá následující platební metody:
Cash
Globales Lord Nelson - Only Adults: Často kladené otázky
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