Holiday Inn Express Hyannis Cape Cod by IHG
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Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
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Vybavení
Více o hotelu Holiday Inn Express Hyannis Cape Cod by IHG
Holiday Inn Express Hyannis Cape Cod by IHG
Holiday Inn Express Hyannis - Cape Cod by IHG se nachází 6,4 km od pláže Kalmus na pobřeží zálivu Cape Cod. Nabízí krytý bazén a pokoje s bezplatným Wi-Fi.
Komentář přidán: 6. 3. 2026
Ubytován/a od březen 2026
A nice clean place to stay.
The lobby doubles as their breakfast area. The breakfast comes with the cost of your stay. It’s not the biggest breakfast spread I’ve ever had but it covers all the essentials It has something for everyone and you won’t go hurry. Breakfast at the time of this review is served from 6 am to 9:30 am. So it’s great for early risers. I needed to set an alarm to make it in time. I like that coffee/tea is available at all times.
Our room was a good size. The bathroom is a little tight but there is a sink just outside for you to get ready while someone else is showering. I found the bed to be very comfortable. We got a room with two beds. There was a nice desk area and a small table and chairs to sit at. Plenty of lighting and plugs for all your devices. There was a nice sized TV but the cable channel we were trying to watch was a little glitchy.
There is a large pool right off the lobby. We didn’t use it but it definitely looked inviting. I didn’t notice the hot tub, but there is a shower in the pool area to get the chlorine off.
There are elevators and Dollie’s to bring your stuff up to the room. There are only two that I saw so it’s first come first served. We were on the top floor in the corner so we didn’t hear any of our neighbors.
I will say that there was a surprise fee of $70 that we didn’t know about as a security deposit for the room. I get that this is necessary but I wish it was included on their list of fees because I had not prepared for it and that took away from my fun money. They said I would get it back if we didn’t wreck the room so we’ll see.
Overall this was a great hotel for us
And I would recommend.
Reakce hotelu
Komentář přidán: 6. 3. 2026
Thank you so much for taking the time to share such a thorough and thoughtful review of your stay! We’re delighted to hear that you found the hotel quiet, clean, and well-maintained, especially appreciated during your early March visit when the atmosphere is more peaceful.
It’s great to know that the room layout worked well for you, from the comfortable beds to the desk and seating area. We also appreciate your comments about the bathroom setup and extra sink, as it’s always helpful when multiple guests need to get ready at the same time. We’ll make a note regarding the cable channel glitch, so we can ensure a smoother experience for future guests.
We’re glad you found the breakfast service convenient and satisfying. Our goal is to provide a variety of essentials to cover all guests’ needs, and it’s wonderful that you enjoyed the coffee and tea being available throughout the day.
Thank you for mentioning the elevators and dollies, they’re in place to make luggage handling easier, especially for those on upper floors. We appreciate your understanding that they operate on a first-come, first-served basis.
Regarding the security deposit, we understand that unexpected fees can be inconvenient, and we appreciate your feedback on making this information clearer for guests ahead of time.
Overall, we’re thrilled that your stay was enjoyable and that you would recommend our hotel. Your detailed feedback helps us continue to provide a comfortable and welcoming experience for all our guests, and we hope to welcome you back for another great visit in the future!
Komentář přidán: 3. 6. 2026
marginal experience, charged twice.
The property was listed as an IHG hotel, but in reality it appears to be a Best Western undergoing renovation. At no point during booking or before arrival was there any mention of the ongoing construction. There were exposed construction materials throughout the property, which made for a very different experience than what was advertised.
The staff were friendly, but check-in and billing was a disorganized mess. My reservation was prepaid through the travel portal, yet the hotel would not provide a room key until I put down a credit card. During check-in, I noticed that nearly all of the information associated with my reservation was incorrect. Aside from my name, everything else was wrong, including my state of residence, phone number, and email address. The front desk assured me they would correct the information and told me not to worry. Given that I do not have a particularly common name, it seemed unlikely that this was simply someone else's reservation.
The room itself was very basic, but at least it was clean and decently quiet. Breakfast was dismal and served in a cramped space labeled "Conference Room" that opened directly into another room filled with cleaning supplies. The setup felt more like a temporary arrangement than a proper breakfast area.
After check-in, I contacted my travel portal, and they told me they would work with the hotel to resolve the payment issues. At checkout, the front desk informed me that they had successfully authorized the prepaid reservation and that the additional charges would be removed. A few days later, however, I discovered that a different amount had posted to my card under "Holiday Inn". They effectively charged me for this stay twice. I have since initiated a chargeback.
Between the undisclosed construction, inaccurate reservation information, and ongoing billing problems, I would seriously recommend staying away. It is not worth the headache.
Reakce hotelu
Komentář přidán: 4. 6. 2026
Thank you for taking the time to share such a detailed review of your experience. We are truly sorry to hear that your stay did not meet your expectations and that it was impacted by several issues.
We sincerely apologize for the confusion surrounding your booking and the discrepancy in property branding and expectations. We understand how frustrating it must have been to arrive with a different impression of the hotel and then encounter visible renovation materials on-site. While property improvements are intended to enhance the guest experience long-term, we regret that the communication around this was not clear and that it affected your stay.
We are also very sorry to hear about the challenges you experienced during check-in, particularly regarding the reservation details and the need for additional verification. This is not the seamless experience we strive to provide, and we understand how concerning it must have been to see incorrect information associated with your booking. Your comments regarding this process have been noted for internal review so that greater accuracy and consistency can be ensured moving forward.
Additionally, we regret that the breakfast setup did not meet expectations. We understand how important a comfortable and properly arranged dining space is, and we are sorry that the temporary arrangement felt inconvenient and not up to standard.
We are especially concerned to hear about the billing confusion and the charges you described following your stay. This is understandably frustrating, and we regret that your experience was complicated by this situation. Clear and accurate billing is extremely important, and your feedback will be reviewed carefully to help prevent similar issues in the future.
On a positive note, we are glad to hear that you found the room clean, quiet, and that our staff were friendly throughout your stay. We truly appreciate you recognizing their efforts, even amidst the difficulties you encountered.
Thank you again for sharing your experience so thoroughly. While we are sorry that your stay was disappointing overall, your feedback is valuable and will be used to support improvements across communication, operations, and guest experience.
Komentář přidán: 25. 5. 2026
Would never go there
Got a surprise bill for a tv damage fee of $500.00. The tv did not work the nite I was there. This past Friday nite. I did not damage the tv. They hit my debit card for a fee without notification. The tv had issues.
Would not call me back. Will file a suit if not reimbursed. Sounds like. Ascam
Reakce hotelu
Komentář přidán: 26. 5. 2026
Thank you for taking the time to share your feedback. We are very sorry to hear about the challenges you experienced during your stay, and we regret that your visit did not meet your expectations.
We sincerely apologize for any inconvenience caused by ongoing improvements at the property. We understand how important clear communication is, and we are sorry if the renovation work impacted your ability to easily navigate the hotel or was not clearly communicated prior to arrival.
We are also very concerned to hear about your experience regarding the television and the associated charge you mentioned. This is certainly not the experience we want any guest to have. We take matters of billing transparency and guest concerns very seriously, and we regret that you felt there was a lack of communication and follow-up regarding this situation.
Your comments have been noted and shared with the appropriate teams for further review, as we are committed to ensuring that all guest concerns are handled fairly, clearly, and professionally.
We truly regret that your stay left you feeling this way and appreciate you bringing these concerns forward, as feedback like yours is important in helping us improve.
Komentář přidán: 19. 10. 2025
Ubytován/a od srpen 2025
Hotel pictures and amenity descriptions were not as described.
Two rooms were booked in May for an August arrival. The rooms were not the cleanest, bugs near ceiling in a corner, cigarette burn in the carpet, and a lack of sufficient towels and toilet paper for both rooms. We had to request daily housekeeping for clean towels, vacuuming, trash to be emptied, toilet paper re-stock and beds to be made without bedding being changed. We made the request at check in. our request was not completed any day, something was always missing. One room had 4 occupants and received only 3 towels and no wash cloths if done each day. A trip to the front desk was necessary. Toilet paper was given sparingly. We were told not to return to our rooms until after 4pm. Upon arrival one evening at 6:15, our rooms were not serviced, nor were they serviced the day prior to check out. Twice we received towels from the front desk that were sub standard, one appeared to have been shaved, the other had a stain of either blood or feces.
There was no restaurant. Apparently it was closed prior to the new owners purchase.
We went in the pool on our second day. The pool was not being properly cleaned, the brown around the edge could be scraped off with a fingernail, the shadow on the bottom is dirt not being picked up by the automatic vacuum. I voiced a complaint and was told only I would notice the grunge because I have a pool of my own. The chemical balance was off causing too much chlorine. The grand kids didn't notice. I'm pretty sure the Board of Health would have closed the pool. I complained twice. Nothing was done.
There was no hot tub/spa. The room was filled with concrete.
One of our rooms was next to someone who was smoking cigarettes inside. The smoke was coming through the bathroom fan. After the second complaint about the smoker, that person's stay was not extended. That was 5 days into our stay. My grand kids were in that room.
The free breakfast was okay. The coffee on two mornings was cold and leftover from the day before. Fresh was provided when the regular breakfast person came to work.
I asked for a refund and was refused. I called Hotels.com and they said I had to deal with the location, even though it was Hotels.com that charged me for both rooms. I called Best Western corporate and was told that even though I was a member they could not do a refund but would certainly check the location for these substandard conditions. BW main website also lists the hot tub/spa. Disputing the credit card didn't work because technically they fullfilled the agreement of providing a room. Even if we walked out the day we arrived, the cancellation period was over.
We did stay at a BW in Concord, NH after leaving Hyannis, MA. The facility was clean, comfortable, and everything that was promised.
Reakce hotelu
Komentář přidán: 19. 10. 2025
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your stay at our hotel did not meet your expectations and that so many aspects of your experience fell short of what both you and we would hope for. Please accept our sincerest apologies for the issues you encountered during your visit.
Cleanliness, comfort, and attentive service are top priorities for us, and we are very sorry that we failed to deliver on these standards. Your comments regarding housekeeping, room condition, and the quality of towels and amenities have been brought to the immediate attention of our housekeeping and maintenance teams to ensure these issues are promptly addressed. We are also reinforcing communication between our front desk and housekeeping departments to make sure guest requests are properly fulfilled each day.
We regret the confusion regarding our amenities. Our website and third-party listings are currently being reviewed to ensure that only accurate and up-to-date information is presented, especially concerning the restaurant and hot tub/spa areas. We understand how frustrating it must have been to arrive expecting certain amenities and find them unavailable, and we appreciate you bringing this to our attention.
Your feedback about the pool area, air quality concerns, and overall guest experience has also been shared with our management team for immediate follow-up. We take health and safety very seriously and will be conducting a full inspection and retraining to make sure these matters are fully resolved.
We genuinely appreciate your loyalty as a Rewards member and your continued trust in the brand, as seen from your positive experience at another Best Western location. We’re deeply sorry that this stay did not reflect the quality you have come to expect from the brand.
Thank you again for your candid review. It helps us identify where we need to improve. We hope you might consider giving us another opportunity in the future to provide a much better experience.
Komentář přidán: 29. 1. 2026
Ubytován/a od leden 2026
Would not recommend
I would not stay there again.
Reakce hotelu
Komentář přidán: 30. 1. 2026
Thank you for taking the time to share your experience. We sincerely apologize for the challenges you faced during your stay, and we understand how frustrating this must have been, especially during extreme weather conditions.
We regret that the construction and paint odors impacted your initial impression of the hotel, and that the room temperature and lack of hot water made your stay uncomfortable. Cleanliness and proper maintenance are top priorities for us, and we are very concerned to hear that these standards were not met in your case. Your comments about towels and housekeeping services are also noted, as they highlight areas for immediate improvement.
We understand your disappointment and regret that your visit did not meet your expectations. Your feedback has been shared with our management team to ensure we address these issues and work toward providing a better experience for future guests.
Thank you for bringing these matters to our attention. We deeply regret that your stay was not satisfactory and appreciate your honest feedback.
Velmi dobrá lokalita
1470 Iyannough Road, Barnstable, 02601, Spojené státy|2,76 km z centra města
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