Residence Inn Fort Smith
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Vybavení
Parkování
Klimatizace
24hodinová recepční služba
Prádelna
Kuchyně
Zařízení pro tělesně postižené
Více o hotelu Residence Inn Fort Smith
Residence Inn Fort Smith
Featuring 3-star accommodation, Residence Inn by Marriott Fort Smith is located in Fort Smith, 5 km from University Of Arkansas At Fort Smith and 8.6 km from Clayton House. The property is around 8.7 km from Fort Smith National Historic Site, 8.
Hodnocení na 
Cestující rodiny
Komentář přidán: 10. 8. 2026
Ubytován/a od červenec 2026
Great long term stay
We had to move out of our house in Fort Smith to allow for repairs after a water leak. Insurance paid for our expenses, and we are very fortunate that they chose RI. We ended up having to stay for a month. That is a very long time in a hotel, but all employees at RI were exceptional…front desk, management, maintenance, and the sweet ladies who work so hard at cleaning and washing. The two bedroom suite was perfect and having guest laundry on the second floor was a great bonus as well as the breakfast and coffee bar. Thank you for everything!
Reakce hotelu
Komentář přidán: 13. 8. 2026
Thank you so much for your kind words and for sharing your experience! We're truly grateful that you entrusted us with your extended stay during a challenging time. It’s wonderful to hear that our team and amenities, like the two-bedroom suite, guest laundry, and breakfast, made your stay comfortable and convenient. Your recognition of our hardworking staff means a great deal to us. We appreciate you taking the time to write this review and wish you all the best as your home repairs are completed!
Jesus Esquivel
General Manager
Residence Inn by Marriott Fort Smith
Jesus Esquivel
General Manager
Residence Inn by Marriott Fort Smith
Anonymní cestovatel
Komentář přidán: 13. 8. 2026
Ubytován/a od srpen 2026
This hotel is fine to stay at if only for one night. The housekeeping staff is very lazy. I had to retrieve my own towels and empty my own trash after the first night. They never even stepped foot inside my room.
Cestující rodiny
Komentář přidán: 22. 7. 2026
Ubytován/a od červenec 2026
Unprofessional Front Desk Staff
We stayed at this Residence Inn over the Fourth of July weekend as part of a large family gathering. Our extended family rented six suites, five of which were two-bedroom suites. My aunt’s family has stayed at this property almost every year since it opened, so we came expecting another positive Marriott experience.
Unfortunately, our interactions with one staff member, Shelly, completely changed our impression of this hotel.
On our first evening, our group spent time at the pool and later moved to the outdoor fire pit and grilling area after the pool closed. We returned chairs to their original locations and disposed of all trash before leaving. During that time, there was a brief misunderstanding when my sister-in-law thought a stack of plastic pool rings belonged to her mother-in-law. When she realized they were hotel property, she immediately apologized, and the matter appeared to be resolved.
The following day, several adults from our family were quietly visiting in the breakfast/lounge area after lunch. There were no children present, and no one was shouting or behaving disruptively. From behind the front desk, Shelly yelled across the room that this was “a place of business,” that she was trying to take a reservation, and that we needed to be quiet. It was startling, embarrassing, and highly unprofessional. A polite request would have been completely appropriate if there had truly been an issue.
Later, when my aunt asked for the manager’s contact information, she was told that our group had been disorderly the previous evening and had left a mess. That did not match what we witnessed.
The most disappointing moment came later that evening when I personally overheard Shelly telling a coworker that we were “horrible people” and claiming that my sister-in-law had stolen the pool rings. I witnessed the original interaction and know that accusation was untrue.
I have stayed at Marriott properties for more than 30 years throughout the United States and internationally and have never experienced anything like this. The issue was not the hotel itself but the repeated unprofessional conduct of one employee. Guests should never be yelled at across a public space or spoken about in such a disrespectful manner.
I hope management addresses these concerns because this property has been an annual tradition for our family for many years, and it would be disappointing to see that tradition end because of one staff member’s behavior.
Unfortunately, our interactions with one staff member, Shelly, completely changed our impression of this hotel.
On our first evening, our group spent time at the pool and later moved to the outdoor fire pit and grilling area after the pool closed. We returned chairs to their original locations and disposed of all trash before leaving. During that time, there was a brief misunderstanding when my sister-in-law thought a stack of plastic pool rings belonged to her mother-in-law. When she realized they were hotel property, she immediately apologized, and the matter appeared to be resolved.
The following day, several adults from our family were quietly visiting in the breakfast/lounge area after lunch. There were no children present, and no one was shouting or behaving disruptively. From behind the front desk, Shelly yelled across the room that this was “a place of business,” that she was trying to take a reservation, and that we needed to be quiet. It was startling, embarrassing, and highly unprofessional. A polite request would have been completely appropriate if there had truly been an issue.
Later, when my aunt asked for the manager’s contact information, she was told that our group had been disorderly the previous evening and had left a mess. That did not match what we witnessed.
The most disappointing moment came later that evening when I personally overheard Shelly telling a coworker that we were “horrible people” and claiming that my sister-in-law had stolen the pool rings. I witnessed the original interaction and know that accusation was untrue.
I have stayed at Marriott properties for more than 30 years throughout the United States and internationally and have never experienced anything like this. The issue was not the hotel itself but the repeated unprofessional conduct of one employee. Guests should never be yelled at across a public space or spoken about in such a disrespectful manner.
I hope management addresses these concerns because this property has been an annual tradition for our family for many years, and it would be disappointing to see that tradition end because of one staff member’s behavior.
Anonymní cestovatel
Komentář přidán: 5. 7. 2026
Ubytován/a od červenec 2026
We had to move rooms at midnight because of bedbugs found on the pull out couch bed our children were going to sleep on during the 4th of July.
Anonymní cestovatel
Komentář přidán: 1. 7. 2026
Ubytován/a od červen 2026
Hotel was nice and had friendly staff. Only issue was the bathroom had black mold and was fully restocked with some of the amenities.
Velmi dobrá lokalita
3005 S 74th St, Fort Smith, 72903, Spojené státy|5,75 km z centra města
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
Domácí mazlíčci zakázáni
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Residence Inn Fort Smith: Často kladené otázky
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